Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. Successful AI and machine learning use cases in the enterprise.2. Responsible compliance and stewardship of data.3. The future of big data and analytics.To learn more about Astound, visit: https://astound.ai/

Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. Challenges for CIO's and IT Leaders Addressed in this Podcast:1.  How can AI enhance my ITSM solution?2. How can AI improve employee satisfaction?3. What are Astound's AI features, and what value do they bring?4. How is AI changing ITSM?To learn more about Astound, visit: https://astound.ai/