Patty Hatter, former CIO, COO, and current SVP Customer Services at Palo Alto Networks, shares advice for women about how to break the glass ceiling in Silicon Valley. Hear how Patty went from engineering grad student to global exec by cultivating an authentic leadership style.Listen and learn:How six months in Europe shaped Patty's career.The advice Patty says served her best when leaving Bell LabsWhy Patty says "being a CIO is the best role to have had in the past."Tips for dealing with unconscious bias in the workplace.Patty's advice to women convinced they can't accomplish what men can in high-tech.Here's a link to the great episode with Mark Settle referenced in the show.

This week's discussion is about the pandemic, AI, and mental health. Deryk Van Brunt is a serial entrepreneur, trained epidemiologist, and Professor at the U.C. Berkeley School of Public Health.CredibleMind uses AI to improve access to mental health resources. What once was relegated to the shadows of healthcare is now mainstream. Anxiety and stress have spiked due to social isolation and the increased burden of elder and childcare. Like all fields being disrupted by AI, the fear of biased training data is real. Who owns your mental health data? Who is responsible for monitoring the performance of AI algorithms? Deryk introduces us to the future of holistic medicine. Listen and learn… The current state of mental health. Did you know over half of the U.S. population has a diagnosable mental health condition over the course of a lifetime?How the pandemic has exacerbated the mental health problem.How to mitigate the impact of biased training data.How virtual healthcare providers like Woebot are giving new meaning to the term “the therapist can see you now".Here’s a link to the CDC article referenced in the show. Deryk can be reached at Deryk @ CredibleMind dot com or via the CredibleMind website. 

New format this week: a special panel discussion with Justin Fitzhugh from Snowflake, Liz Holland from Dell, and Luca Blanzuoli from Credit Suisse...Learn insights about the future of AI in IT Operations from the pros:"We couldn't keep the environment available without AI technology.” -Liz from Dell“It’s time to switch paradigms. It’s not ok to have outages with the same root cause twice. We should have no outages.” -Luca from Credit Suisse “AI is like having a PhD on the team transferred from generation to generation... without having to earn the degree.” -Luca from Credit Suisse"We can't keep up with the growth of our business without AI and automation. As a data management platform, the business expects us to continuously innovate." -Justin from SnowflakePlus...We coin a new IT acronym. You'll soon replace "KTLO" with "KTTPOTS". We discuss what you need to know to start a new DevOps or SRE team.We learn how Dell was able to migrate 140,000 global employees to home offices...over a weekend!Thanks to our wonderful panelists for a fun conversation. Enjoy!

This week's guest deserves credit for helping transform Intuit into an iconic technology brand with a reputation for great company culture and values-driven leadership.We get a unique look into the secrets that have made Cassie and Intuit successful and, more important, what Cassie's doing to define the post-pandemic future of work for self-employed entrepreneurs. Listen and learn...Why Scott Cook, Intuit founder, advised employees to "love the problem not the solution."How Cassie has changed her leadership style to support remote teams.What "customer obsession" means at Intuit.Why Cassie says "there's no prosperity without equality."What Intuit is doing to narrow the pay gap.What Cassie learned from Clay Christensen.Episodes mentioned:Charlene Li shares lessons for disruptors.Deborah Hanus shares how Sparrow is fixing company leave policies.

Special guest Gareth Rushgrove, editor of the popular DevOps Weekly newsletter (since its inception ten years ago!) and former product lead at Docker and Puppet, joined the podcast this week for a wide-ranging discussion about the culture of IT operations, security and software development, and the future of application monitoring.Listen and learn:Why Gareth thinks teaching developers to write secure code is a "socio-technical" problemWhy the perceived "go fast vs. be secure" perceived tradeoff is wrongWhat Gareth has been doing to support the Open Policy Agent and accelerate adoption of infrastructure as codeWhat's ahead for Kubernetes and container managementWhat advice Gareth "newsletter iron man" has for listeners... and the one mistake he made when launching DevOps Weekly

Ever wonder what "knocker-uppers" did in Britain when alarm clocks were invented? Curious what scribes did after the printing press? Loom operators after the cotton gin? Throughout history, those on the right side of innovation thrive.In this crossover episode, host Dan Turchin is interviewed by Service Desk Institute Chief Value and Innovation Officer David Wright. Hear how technology is changing customer service... and improving the lives of customer service agents while forcing them to upskill and re-skill.Listen and learn:What skills won't be replaced by AIHow the service desk is being transformed by automationWhy "augmented intelligence" is improving employee serviceWhat's happening now to mitigate the impact of bias in training data

Greg Poirier understands what it’s like to carry the pager. He started as a systems engineer and has since spent a career developing products that help systems engineers sleep at night. In this episode, Greg explains the past, present, and future of IT operations. He also shares techniques for surviving the quarantine as a geek and an artist.Hear from the master… What is observability and why is it more important during the pandemic? What do great product teams do better than everyone else? Will we ever achieve NoOps? Is that even the right vision? Pets? Cattle? Discuss. Is monitoring dead? 

Brent Knipfer started from humble beginnings having taken an oath of poverty in the Peace Corps. He's now one of the leading authorities in the IT community on the topic of designing AI-first, data-driven strategies.Listen and learn...Why the secret to great AI is having great humans first clean your dataHow to optimize your CMDB for AIWhy service agents that accept recommendations from AI have the lowest MTTRWhy Brent's mantra is "leap to the future"How Brent has made it through the quarantine... including a preview of outrageous outfits he's been designing for his debut on the runway post-COVID

Barclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded.Listen and learn...Why "artificial" is a better description of today's AI technology than "intelligent"How AI is helping reduce training time for help desk agentsKey metrics you should be using to make sure your AI project is successfulThe skills you need to lead your organization's first AI projectWhat gamification has in common with AI

Deborah Hanus, Sparrow founder and CEO, joins Dan Turchin to discuss how improving the complicated maternity, paternity, and medical leave process makes life better for employees. Deborah shares her vision for the company, why the problem exists, and what it was like raising two rounds of funding as a solo founder.Listen and learn:What inspired Deborah to start SparrowWhy leave policies are so complicated and how COVID-19 has made the situation worseHow leave policies create gender bias and how Deborah recommends companies fix the problemWhy leave is tightly connected to job satisfaction and quality of lifeThe world Deborah hopes exists when Sparrow is wildly successful