All Things Considered CX with Bob Azman

Zach and Ray Shefska are disrupting how consumers buy automobiles. Their entrepreneurial venture YAA is changing the way consumers and dealers buy and sell cars, buy service plans and have their vehicles serviced.  Their hugely popular YouTube channel is informative and humorous at the same time. With hundreds of thousands of followers they do a great job of helping consumers get better deals on the second largest financial purchase of our lifetimes. But most importantly they live, eat and breath better experiences for the customers of YAA.  

Jeff Rosenblum is a cofounder of Questus, a digital advertising agency that has worked with many of the world’s most influential brands, including American Express, Apple, Capital One, Disney, The NFL, Samsung, Starbucks, Universal, Wyndham and Verizon. Jeff created a groundbreaking documentary about the advertising revolution called The Naked Brand and the book Friction which explained how passion brands are built. Jeff has lectured at some of the top universities in the world, including Yale, Cornell, Columbia, and the London Business School. He has won some of advertising’s most prestigious awards and presented at many of the industry’s largest conferences.

Eric Engwall is President of E.G.Insight, Inc.  Eric’s entire career in business has focused on two passions – helping people and the organizations they inhabit to build stronger relationships and to be more effective at what they do. He has been a national account manager, led an inside sales group, a senior consultant for a leading talent management firm, and the practice area leader for a sales effectiveness consultancy. For the past fifteen years has been owner and president of E.G. Insight, Inc. – a firm focused on equipping clients to gather strategic feedback from their most valued customers.  Regardless of the client he’s working with he claims “take my work seriously, but not myself” as his professional motto.

The founders of the Women in CX community join me on this my 50th podcast to talk about the journey they are on to recognize and promote women in CX, globally.  This powerful podcast will inspire, motivate and challenge your beliefs and perspectives as they share how they formed the community and how they are actively engaged in growing CX but also in addressing pertinent issues pertinent to women across the world. Claire Muscutt, founder of women in CX, Serena Riley, Olga Potaptseva and Mandisa Makubalo, leaders of Women in CX communities join me for this engaging podcast to celebrate all things women on the All Things Considered CX podcast.  

World traveler, basketball enthusiast, gamer, and founder of Wicked Cushions.

Steve Walker is the Chairman and CEO of Walker. the Indianapolis-based Experience Management (XM) Services company that helps many of the world’s best brands win in their marketplaces by offering great customer and employee experiences.  In 2019, Qualtrics named Walker as their Customer Experience Partner of the Year.  Throughout his 35+ year career, Steve has been an active speaker, contributor and leader among various trade and professional organizations. Along with his long-time colleague, Jeff Marr, Steve co-authored and published a book, Stakeholder Power, in 2001. His driving passion continues to be helping people and organizations create stronger, more sustainable businesses and make better decisions using information technology. In 2018, Steve and his team created the CX Leader Podcast which now has over 180 episodes and has become a leading resource to leaders who are driving a customer-centric culture and strategy.

Duncan Littlefield is the CEO of LITTLEFIELD, where they are focused on aligning impact and influence. LITTLEFIELD holds a portfolio of companies, such as The Littlefield Company, Littlefield Films, Littlefield Studios, The Lab, and critical contributors in equity partnerships with other startups. The engine behind it all is The Littlefield Company, where they tell under-told stories by delivering scalable content for purpose-driven companies. Plus, he is on a mission to always be a part of the larger conversation and support everyone become obsessed with their own unique life. He told me once that he never turns down a cup of coffee and so far... that is accurate!

Chris Rios is a founding member of Blue Rock Search.  He has over twenty-five years' experience in Hospitality and Executive Search and leads the Blue Rock CX practice.  His desire and passion to deliver an exceptional and engaging client and candidate experience has lead him to his current role as Chief Experience Officer.  He has over fifteen years of hospitality experience as an executive chef and has been recruiting executive and senior level talent in Customer Experience, HR and Hospitality for over a decade.  

Serena Riley is the VP of Experience Management at renewables energy tech start-up SkySpecs, Inc. and a Certified Customer Experience Professional (CCXP) who has been igniting transformation in individuals, teams, and organizations for 20-years. She is a customer experience expert who specializes in cultivating customer-centricity and employee-elevation and is keen on broadening the narrative of Customer Experience to an even more holistic strategy of Human Experience Management. Francesca Tempestini is an enthusiastic disseminator of the Disney Approach and a Customer Experience lover. training.  Francesca likes to combine her Disney experience with CX and EX principles, bringing Disney sparkles and insights to non-magical industries. Her goal is to show how the Disney Approach can be applied to any industry, promoting a people-centric approach to business which includes employees. Sandra Thompson is a consultant (eievolution.com) in customer experience, employee experience and she’s a remote work enthusiast. She’s a formal and informal educator in this space. She runs the Applied Customer Experience and Emotional Intelligence course, she's an emotional intelligence coach (the first Goleman Emotional Intelligence coach in the UK) and she lectures part time at Pearson Business School in London.

Awarded No 3 Top Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry.  Author of 3 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer, and her work has been published in Brazil, Philippines, India, US & Europe. She brings a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method; creating better flow in home-offices and workspaces by integrating a blend of the traditional Feng Shui principles with Modern & personal business needs, reducing physical and emotional stresses to increase productivity, loyalty, and profitability. When she isn't in a Zoom room, you will find her walking on the coasts of her beautiful island of Jersey!