Future Commerce

Main Takeaways: Brian and Phillip are joined in today's episode by Sandra Capponi, the co-founder of Good On You. Good On You is a brand rating system that evaluates brands in the fashion industry based on their impact against material, social, and environmental issues. How does Good On You quantify a brand's impact against various sustainability and social criteria? Every choice we make as consumers can have a positive effect on the future, so arm yourself with the knowledge of what brands are fostering positive change. What is Good On You?: The Purpose Behind the Movement: Good On You is all about empowering people to know the impact of brands and to buy better. Good On You has been around since 2015 when they launched an app in Australia that helped people make educated and ethical shopping decisions. Users can use Good On You to research how their favorite fashion brands are impacting on the issues they care about. Information, guides, and tips are also available for users to drive change toward a more sustainable future. Good Under the Hood: What Happens Behind the Scenes at Good on You: At its core, Good On You is a brand rating system with technology that aggregates publicly available brand data that assesses a brand's impact against material, social, and environmental issues in fashion. An increasing number of shoppers are becoming aware of the issues in the world and want to use their influence positive change. It's hard to know which third-party certifications are real, and Good On You provides a credible source of information that solves just that. Making informed decisions usually takes a ton of work from consumers, but Good On You takes the effort out of making meaningful and impactful choices. The Criteria for Change: Quantifying Social Good: How are the criteria for Good on You defined, and what are some things that make a brand score well in the Good On You rankings? There are hundreds of certifications in fashion alone, and Good On You navigates all of this to pull out the most relevant rankings. Public data holds brands accountable, and consumers have the right to know how brands are impacting the issues that people care about. There are over 60 sustainability indicators that are fueled by hundreds of data points that measure impact. The three significant factors are a brand's impact on the environment, a brand's impact on people, and finally, a brand's impact on animals. A Force of Constant Change: Ever-Evolving Criteria: As new information on a brand's human impact comes to light, does the criteria evolve? Good On You balances new information with internal expertise that continually scours what is happening in the industry and has a deep understanding of best practices. There is also a formal consultation process where Good On You actively engages with leading experts on specific issues. The Good On You ranking is an accurate representation of what experts in the industry say are best practices. Sandra's Story: Some More Personal Background: Hailing from Melbourne, Sandra has been concerned about the future for a long time, and she has always remained hopeful that there is a role that we can all play in bettering the future. She worked for many years in supply chain management, where she became particularly interested in sustainability issues and eventually corporate responsibility. Sandra noticed that there was a significant opportunity to use business as a force for good and, in particular, leverage and shift the flow of capital toward creating positive change. She met her co-founder Gordon Renouf who had done interesting research on consumer change. They saw a merger between their goals and Good On You was founded on their like-minded approach to change. Some Brands For Reference: Who's Doing Well?: There is no silver bullet to supply chain transparency and sustainability, so no brand has done things perfectly yet. Some brands have built themselves from the ground up with these issues front and center like People Tree, Veja, Reformation, and Armed Angels to name a few. There's also an exciting trend around recycling that is present among high fashion brands. Improving the relationship people have to their clothes and to their favorite brands also comes along with backing positive change. Establishing Consumer Trust: Celebrity Support Boons: Last year, Emma Watson publicly spoke out in favor of Good On You and praised its efforts to promote positive change. There has always been a group of people that are highly engaged in ethics that have tried to push social change. Campaigns like Fashion Revolution have sparked a yearly movement for consumers to question brands on where their clothes come from. Celebrities, along with organizations like Good On You are empowering people to use their influence to push for social and environmental change. Striving For Betterment: Helping Brands Seeking Positive Change: How can a brand set out to meet customers' expectations of social and environmental change? Good On You gets approached by brands all the time that want to get on the platform to connect with a sustainability-focused audience. At the other end of the spectrum, Good On You is approached by mainstream brands that are realizing the power of the Good On You Community and want to change to address new consumer values. How does Good On You educate brands and foster a strong community that is steering significant changes in the fashion industry? Growing Good On You: Plans for Spreading the Word: Content marketing has always been and will continue to be a focus for Good On You. They have been able to leverage that content and naturally grow by attracting people that are searching for ratings and information that Good On You's content provides. Social media (especially Instagram) is where the community is conversing and is a great place to nurture those relationships. Partnerships with brands that share a similar mission will always be crucial in expanding. How Can You Get Involved?: Taking Things Further: There are people around the world that are concerned about the future and services like Good On You are perfect tools for us to arm ourselves with knowledge on how to make positive change. Start by checking out the Good On You App, where you can find thousands of brand ratings and make more informed choices. There are also tips and guides plus tons more information on the Good On You website. Join the conversation and stop and recognize that our individual choices matter, and every step we take has an impact over time and creates change. Brands Mentioned in this Episode: Good On You People Tree Veja Reformation Armed Angels Fashion Revolution As always: We want to hear what our listeners think! What are some changes you could make today that will better align your brand with a more sustainable model? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

Main takeaways:Brian and Phillip are joined in today’s episode by Nilla Ali, the SVP of Commerce at BuzzFeed.The role of publishers has shifted in recent years when it comes to commerce, but is the attribution model in need of an update?The latest updates to consumer privacy protection are changing the way publishers are acquiring consumers.How are brands reaching and connecting with younger generations like Gen Z?What is BuzzFeed Today?: Evolution Through the Years:Nilla has been at BuzzFeed for three years and describes BuzzFeed today as a cultural soundboard that has made huge strides with its news organization.Commerce has become a big part of BuzzFeed’s business and has seen success in helping people with shopping and making shopping decisions.BuzzFeed recently had a viral article about Millennial burnout and are covering topics that people want to hear about with a very fresh perspective.BuzzFeed’s investigative journalism is solidifying them in history as opposed to just a fleeting cultural relevance.BuzzFeed has used its cultural relevance to contribute to real journalism and to promote social welfare for us to be better as people.Nilla’s Story: A Meteoric Rise:Nilla has had a meteoric rise to where she is in her career at a very young age by comparison to others in her position.She started her career at Ann Taylor as a merchandizer but very quickly found out she was interested in the other side of commerce and how people make their buying decisions.She started a position at Time Inc., where she focused on affiliate business and how content can drive commerce.Towards the end of her time at Time Inc., Nilla got the opportunity to work under Ben Kaufman, and from there, her career has taken off.The Scoop on Affiliate Commerce: A Modern Model?:Affiliate is a more so a tool that powers commerce and lead generation as opposed to its commerce channel.From a consumer’s perspective, it has become much more common to see publishers creating comment that drives you to take action from that content.The acquisition of The Wirecutter by the New York Times was a significant shift in the industry that showed publishers that affiliate commerce could be a serious business.Affiliate commerce has evolved, but the model and structure has stayed the same and is how most publishers are currently powering their commerce business.The Role of Content: Shifts in the Path to Purchase:Given that most businesses have mostly shifted to digital, there is an increasing need to curate the best of the best products.Content is increasingly driving discovery or helping validate a purchase ushering in a new era in which content plays a more significant role in development.Frequently there are instances in which BuzzFeed has to work directly with partners to get appropriate attribution due to the outdated last-clicked model.Measuring the impact of content has proven to be an ongoing challenge, and the attribution process does not reflect how customers shop.Technical Hurdles: Protecting Consumer Privacy:Cookie changes, and the idea of putting the power of privacy back in the hands of the consumer can directly affect the attribution for attribution models.Nilla states that the changes that are happening in regards to user privacy are to the benefit of publishers like BuzzFeed, whose visitors are interested in content that is beyond targeted personalization.The big question is whether or not publishers will be able to track attribution in a cookieless world.How do you get visitors to return to your site without personalization?The Power of the Publisher: Empowering Retailers:How can consumers make direct purchases through BuzzFeed without needing to leave the content that drew them to the site in the first place?Nilla finds that there is a lot of power in publishers empowering retailers due to the retailer’s expertise in upselling, cross-selling, and guiding the customer through the path to purchase.The consumer trusts retailers, and it can sometimes be problematic if the publisher tries to step into the role of the retailer.It is exceedingly important that the process of discovery is smooth on a publisher site to best lead consumers through the path to purchase.A New Approach: What Does Commerce Mean to BuzzFeed?:To Nilla, commerce is understanding what your consumers are in-market looking for both from an entertainment standpoint and a shopping/action standpoint.It’s essential to think about curation as BuzzFeed plays a large part in curating what people are watching on popular streaming services.Helping consumers navigate through decisions in a saturated world is a goal of BuzzFeed’s when it comes to their commerce decisions.Shoppable recipes are an example of getting people to take action and convert when researching recipes online.New Expectations: Weaving the Customer Journey Through Disparate Properties:BuzzFeed is weaving the customer path through many different properties to make the path to purchase easier than ever before when it comes to integrating content and commerce.With modern technology like the Tasty App, you can schedule a grocery delivery curated directly from the ingredient list of a recipe video you are watching online via various grocery retailers.What are the further implications of linking separate properties with a single path to purchase?Content brands like Bon Appétit could have limitless commerce potential with integrations like this.The Content Game: Is Doing It Yourself the Best Choice?How can retail brands partner with a content provider like BuzzFeed to better improve their content strategy?Establishing yourself as a thought leader in your space is extremely important, and content can help you achieve this.Consumers can sometimes be skeptical when content comes from the brand itself and is intended to drive conversion.BuzzFeed has found a lot of partners that boost publisher content on social because content has become a reliable acquisition channel.Capturing Gen Z: Untapped Potential:BuzzFeed is very focused on Gen Z since it has already succeeded in capturing that Millennial audience.As a publisher, you always run the risk of trying to do too many things too well.The best way to capture a young audience is to have people from that generation be a part of your team and advocate for what they want to see.What are some ways in which you can reach younger generations?Brands Mentioned in this Episode:BuzzFeedBuzzFeed NewsAnn TaylorTime Inc.Bon AppétitAs always: We want to hear what our listeners think! What are some ways that you can leverage content to promote your brand and maximize your commerce potential?Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin.Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners!

Phillip & Brian are joined by Aubrey Bergauer to talk about marketing in the arts. Aubrey discusses that orchestras need to better serve the general population by making orchestral music more approachable by the general population. Not a change in product, rather a change in presentation. Show Notes: Main Takeaways: Brian and Phillip are joined in today's episode by Aubrey Bergauer, Vice President of Strategic Communications & Executive Director of the Center for Innovative Leadership at the San Francisco Conservatory of Music and the Chief Executive Officer of Changing the Narrative. Aubrey is changing the narrative of orchestra direction and bringing arts management into the digital world. When the product is not the problem, how do you pinpoint and address issues in customer retention and sales? Reaching new audiences should take priority over catering to your most loyal customers when it comes to designing your marketing. Aubrey Bergauer: A History: Phillip met Aubrey at the 2019 Magento Imagine Conference. Aubrey is a self-proclaimed classical music nerd and has wanted to run a classical music program since high school (which no one ever says). When she was in high school, her orchestra went through a management change, and that is when the lightbulb went off that that was what she wanted to do. She has been combining her degrees in performance and business for fifteen years in a career in arts management. Digging Deeper: Some More Detail on a Passion of Music: Believe it or not, Aubrey played the tuba, which is such a large instrument that she had to sit on phone books to play when she was younger. Aubrey liked the feeling of breaking the mold when it came to playing the tuba, a trend which continues into her current life. The tuba wasn't developed until much later in comparison to other instruments in the orchestra, so Aubrey's favorite music correlates with the time of its development. Sergey Prokofiev is one of her favorite composers, and his 5th Symphony is one of her favorite pieces. Instigating for Change: Redefining the Orchestra Playbook: The playbook for orchestras has existed for decades, and the art form as a whole has been around for hundreds of years. Orchestras were founded at a time when arts and culture were synonymous with entertainment, and about half of the revenue comes from ticket sales, and the other half would come from donations. As the 20th century progressed, loyalty became more fleeting, so the subscription model dwindled in comparison to patrons buying single tickets. Aubrey points out that the subscription model isn't dead, but how do you achieve loyalty amongst your customer base? Music is What We Do Best: Perpetuating Through Advancement: Classical music has survived as an art form for hundreds of years because the music is so good. There is an oversupply of musicians, which means that everyone in an orchestra is at the top of their field. The enduring level of talent in musicians highlights that the problem regarding audience attendance doesn't lie in the music itself, but rather in the customer base. How do you program towards audience behavior that contrasts with more traditional orchestra models? Attracting New Audiences: Shifting from the Paradigm of the Past: Aubrey states that the website for the San Francisco Conservatory of music is the most public-facing ambassador in their organization. More people visit their website than will ever visit the orchestra in person. When thinking about the digital experience, many first-timers did not return because their digital experience was awful. Website visitors would give feedback stating that they did not understand the terminology used on the site, which provides Aubrey and her team with actionable changes. Reaching Beyond the Insiders: Widening Your Acquisition Nets: In general, orchestras have traditionally designed their websites, assuming their visitors will have a baseline level of knowledge that doesn't exist. The people who do have this level of knowledge are already your subscribers, so stop designing for them and focus on the vast majority of people that don't fit into this category. How do you facilitate change in a world that is based upon tradition and established values? Jargony words and technical language is a gatekeeper that deters an audience that you have not reached. Going Further: The Product Is Not the Problem: When you have a good product, and people enjoy, you need to take a step back and analyze what is causing your brand not to be successful. Amazon Prime is changing expectations with product discovery by providing a new experience when it comes to the process of finding new products. Who is the tastemaker in an orchestra? There has been a movement that has evolved the typical curated experience in which orchestra attendees prefer to have more choice in what they experience with their orchestra. The Long Haul Model: Solving Traditional Problems: How do you pay homage to a traditionally elevated experience yet still update that experience and make it fun by modern standards? Aubrey explains the Long Haul Model, which is a new paradigm that solves the problems of audience attrition, churn, and aging. No matter who you are in relation to an organization, the model says that there is just one next step for you to take as an attendee. Instead of separate departments, Aubrey created one patron loyalty department that executes the Long Haul model. Non-Profit Boards: An Outdated Model?: Non-profits have boards with people who have roles at for-profit businesses who then govern an institution that is not a for-profit business. For-profit employees typically haven't been trained to manage non-profit businesses and represent 1% of dedicated orchestra-goers. As leaders in the arts, data should be used much more in regards to making business decisions because your audience is an essential part of your organization. How do you leverage data when it comes to appeasing a board? The Future Commerce Sendoff: Challenges in the Next Five Years: The changing demographics of this country are a big challenge to overcome when it comes to classical music organizations that are typically "super white and play a lot of music by dead white guys." Orchestras are over-indexing on white audiences and trying to design for them when that is a shrinking percentage of the population. How do orchestras become more inclusive, more welcoming, more inviting, and less elitist? The arts have to make a case for support when there are so many more social justice causes that are also asking for help. Brands Mentioned in this Episode: San Francisco Conservatory of Music Changing the Narrative Amazon Prime As always: We want to hear what our listeners think! What are some actionable steps you can take today to increase your customer retention based on the insight provided by Aubrey in today's episode? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

This week, Phillip talks with Ian Leslie, CMO at Industry West on topics that every CMO needs to know. Show Notes: Main Takeaways: Ian Leslie, the Chief Marketing Officer at Industry West, joins in on today's episode. The modern CMO goes beyond just driving awareness for your brand and relies on your knowledge of the tech stack and how to leverage that tech stack to reach customers that you need. Ian gives some insider perspectives on what is working and not working when it comes to marketing for a successful ecommerce brand. How can you best arm yourself to be a successful marketer in a world that is oversaturated with content and noise? What's the Story?: Some Background on Industry West: Industry West is an eCommerce furniture company that has been around for about ten years and was founded by Jordan England and Anne England. Jordan and Anne were looking for chairs for their house and went straight to the manufacturer, where they had the idea to sell those products to consumers. Ten years later, Industry West has furnished many spaces owned by name brands, and you have probably sat on Industry West furniture without knowing it. Ian has been with Industry West for about five years now. The Nuts and Bolts: What's Inside Industry West's, Tech Stack?: Industry West is running Magento 2.3, which is tied into Netsuite that pulls order in real-time into Magento. Salesforce is being added to the sales team very soon. On the eCommerce side, Industry West uses Nosto for personalization, onsite search functionality with Klaviyo, dotdigital for journey building and consumer-side email, ShipperHQ, and TaxJar. Now that they are breaking into brick and mortar, Industry West is using ebizmarts for its POS (which is just a skin for a Magento store). The Modern CMO: How Times Have Changed: Ten years ago, CMOS did not have an in-depth knowledge of their tech stacks that is required to be successful in our current climate. For someone who was raised as a digital native, technology has become engrained in the language of an omnichannel marketer. Being on the ground with technology and genuinely understanding the functionality behind it is critical in knowing how to implement that technology best. How can you get to know your tech stack better? The Trade Market: Acquiring Brands as Customers: The trade market uses a lot of the same digital platforms that are on the B2C side of the business. Primarily, trade customers shop as if they are a regular consumer and have a lot of the same questions regarding the products. Once the trade customer is acquired, the focus shifts to the retention of that client and getting the buyer to purchase for additional clients or locations. The trade market is still an old-school industry when it comes to the tech stack, and there are emerging companies that are serving this vertical. New Ventures: InFavorOf.com: Industry West just launched a new venture called Favor. Two holiday seasons ago, Industry West noticed a massive uptick in the interest of homewares, so they created Favor to serve this interest. Favor is a different aesthetic than Industry West and focuses on an altruistic effort of working with real people who work with textiles. When you are very broad in category, you begin to lose the nice that initially made you stand out, so branching off into a sister company could alleviate that dilution. What Works and What Doesn't: An Insider's Perspective: Industry West has seen significant wins with personalization regarding what is being recommended to customers to changing the homepage depending on the buyer. One to one chat has also proved exceptionally fruitful, and people that chat with a rep online are much more likely to place an order. There have been some large one-off buys with larger publications that have not proven to be an effective use of funds. What are some efforts that have proved lucrative to your brand, and why do you think they worked? The Industry West Outlook on 2020: Projected Wins and Potential Battles: Industry West is growing quickly but is still entrepreneurial and has a consistent forward push across all employees of the company regardless of position. The ability of the founder to source products and getting designers to want to work with Industry West is another great strength of the company. A weakness (but more so an opportunity) is that Industry West is entirely bootstrapped, so everything goes back into the company, which is a fantastic opportunity to not answer to any investors granting a nimble and agile ability to adapt to change. Industry West is profitable, and a lot of the unicorns that have received tons of venture capital will prove not to be profitable. A Potential Economic Slowdown: Are You Prepared?: Is Industry West prepared for a potential economic slowdown within the next 18 months? Industry West as begun accounting for tariffs by swallowing the costs on some of the pricing. There is always a swing in the economy during an election year, and Industry West keeps tabs on loan rates and interest rates. They are so fluid in how they operate at Industry West, but that doesn't mean that they aren't worried about the potential repercussions on an economic shift. The Next Five Years: What Does the Future Hold for Industry West?: Strategic growth for both brick and mortar and online business are consistently on the horizon and part of the strategy for Industry West. For the first time, they are beginning to understand the levers and seeing particular outcomes for actions taken. Brick and mortar expansion is a goal, and they are looking at presence in Los Angeles within the next few years. Everything that comes in for business is primarily inbound, and Industry West is going to start exploring trade shows as a potential method of acquisition. The Future Commerce Wrap Up: From Chipotle Child Slaves to Exciting Newsletters: Chipotle was fined $1.4 million in a recent child labor case for having dozens of 16 and 17-year-old employees work for longer than 9 hours a day and more than 48 hours per week. Brian and Phillip think that there will be much more third party validation so that consumers can see what is going on at chains like this in regards to their labor force. Phillip is consistently impressed by a weekly newsletter from Sari Azout called Check Your Pulse, a tech and startups newsletter designed to make you feel human. If you're not subscribed yet to the Future Commerce Insiders Newsletter, then you should do that right now! Brands Mentioned in this Episode: Industry West Netsuite Magento Nosto Klaviyo dotdigital ShipperHQ TaxJar ebizmarts Favor As always: We want to hear what our listeners think! As a marketer, how can you arm yourself with knowledge of your tech stack to take your business to the next level? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

Is Omnichannel really dead? How are niche brands reaching an entirely new (or not so new) generation of customers? And does Coty know what to do with Kylie Cosmetics? Find out during our LIVE NRF 2020 episode where Phillip and Brian are joined by Ingrid Cordy! Main Takeaways: Brian and Phillip are joined by Ingrid Cordy live from NRF 2020! The Future Commerce Vision 2020 Retail Report is out and contains tons of predictions for where commerce is heading in 2020. The Filter Bubble restricts people from ever seeing content from outside their social circle, but how do we expand our social awareness? What brands are going to be making exits in 2020 and why? Is Monoculture Dead?: What is Monoculture?:  There will never be another Michael Jackson in regards to his pop iconography, as many more content creators create content and media.  As the world is becoming more fragmented and more niche, you begin to find your niche community that provides its unique perception of reality.  Forty years ago, everyone shared the same media experiences (such as the moon landing), which became cultural moments of the world.  The visuals we have from mainstream media of pivotal moments in history would never occur today because we now view events through Snapchat and Instagram stories. The Filter Bubble: The Power of Influence: Download the Future Commerce Vision 2020 Retail Report to get more insight on the Filter Bubble and other predictions the team has made. Almost 2.5 billion people participate in the properties that Facebook owns, and with those numbers, Facebook has the power to influence an election.   Television was the first disruptor in politics, and the debate between Kennedy and Nixon swayed the vote in Kennedy's favor and served as a turning point between media and politics. Facebook will not fact check ads going into the political season, which is an example of a stance that social media platforms can take when it comes to delivering content to their users. Positive Shifts: Sorting Through the Noise:  How do aspirational brands reach no customers if the world views of potential clients are so limited due to the filter bubble? Getting people to explore outside of their bubble is a big challenge.  Your social circle and the people around you affect the way that you see the world, so smaller niche brands enjoy an audience that is outside of the mainstream culture.  Aspirational brands can be effective, but Phillip predicts this will be based on word of mouth and the trust you have from your social circle.  Ingrid predicts an increase in the need for social proof and refinement in the next generation of influencers. Looking Ahead: Shifting from Growth to Staying Power: We are coming out of a period of brands going through explosive growth, but Brian predicts we are entering a period where brands want to become something that sticks with people for a much more extended period of time.  Everything today seems to be ephemeral, and what happens today doesn't matter tomorrow.  Consumers are starting to get tired of brands always focusing on the "new" and are tired of continually discovering what has changed.  Staying power is proving to be more and more desirable from the consumer base, so brands are shifting their approach to be more dependable. The Power of Niche: Finding Your Tribe: The things that matter to you and that you put a value on will become more niche and more local to your tribe. The social community value of niche brands can be more valuable than broadly recognized brands that everyone has heard about. If we trend towards how communities interact and care about each other, we will automatically create places for sharing things beyond your internet bubble.  Each city has its own Chamber of Commerce, which is a great place for brands to share their experiences and advice with other brands. The New Local: Virtualizing the Physical World:  Local isn't just a physical location; it is wherever you happen to be.  There's an emerging trend of very young kids in school who will log onto Fortnite, not to play the game, but to be with their friends for hours at a time in a digital locale.  Taking local online to digital locations virtualizes and redefines everything we know about local.  Most of our shared experiences are very short experiences, and meme culture is rapid and happens in an environment of fleeting recognition. Coty Buys Kylie: An Enormous Acquisition: Back in November, Coty Inc. valued Kylie Cosmetics at $1.2 billion and paid $600 million for a majority stake in the company. Ingrid has doubts that a big legacy brand like Coty knows what to do with a trendy brand like Kylie Cosmetics. How can Coty leverage their expertise to make the most out of Kylie Cosmetics, and what can they learn from Kylie's ability to capture the attention of a sought after consumer base? Just because a brand sells the same type of product does not mean that it does the same thing as other brands in the same space. Commerce Current Events: Rapid Fire Hot Takes: Casper just filed to go public, and Coty just bought Kylie Cosmetics, but what other large brands could be making an exit this year?  Ingrid predicts that Everlane could be exiting because they have been around for a long time and are doubling their brick and mortar presence this year. Brian predicts that Cuyana will be purchased or make an exit this year. Phillip thinks that Glossier has a tremendous amount of brand awareness and thinks that expanding their reach will be easy with their VC money. A Virtuous Filter Bubble: Changing the Future Through Choice: Over the next ten years, Phillip predicts that we have the opportunity for technology to enable the consumer to tell the brand how they want to be talked to.  Allowing customers to experience things how they want to experience them is a filter bubble that is virtuous. If you don't want to see anything that uses animal products while shopping, there should be a filter that applies across all of your online shopping that removes that content.  A more venerated way of the customer telling brands how they want to be interacted with is a future we can strive towards. Observations and Wishes: NRF 2020:  Omnichannel has shifted to be consumer-focused, and that is the new (and better) way to describe what omnichannel was.  Amazon has not exhibited in as large of a way as they did at this year's conference ever before and are petitioning themselves as a technology stack for retailers to take advantage of.  Ingrid wants to see an interaction with a regular consumer in which they comment on what is happening at the show to get an outside perspective.  Phillip wishes there was a section of the show that was dedicated to sustainable solutions. And finally, Brian wants to see a metric that shows what solutions or brands are gaining traction at the show. Brands Mentioned in this Episode: Snapchat Instagram Facebook Fortnite Coty Kylie Cosmetics Casper Everlane  Cuyana  Amazon As always: We want to hear what our listeners think! Do you agree with the predictions made by Brian, Phillip, and Ingrid? What do you think the next year holds for the world of commerce? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

Download the Vision 2020 Report Right now The next phase of the growth of your business will be based on your ability to plan for the changes coming over the next 10 years. Things like outsized customer expectations, online behemoths and marketplaces like Walmart and Amazon, Generation Z coming of age, aging of the Millennial population, and a whole lot more there are things to consider in the 2020s that will either put you ahead of the pack in your DTC or retail business or at the back of the pack. In this podcast, we break down what you need to succeed in the next 10 years, from our perspective as analysts. Show Notes: Main Takeaways: It's our annual predictions episode, and 2020 is going to be quite a fascinating year for retail Relationships between company and customer are crucial to consistent retention Phillip and Brian cannot go a week without making predictions GenZ is all about building relevant and exciting skills, even if they can't afford life yet. Consumers are going to start having expectations that the products they purchase are going to improve their health, and brands are going to have to meet that demand. Future Commerce partnered with the customer-service platform Gladly to create a report on the future of retail, and it's crazy good. Vision 2020: Future Commerce partnered with Gladly to create a comprehensive report on what 2020 retail will look like, and it's available for download. The report is a buffet of Future Commerce predictions all in one place Want this report? Of course, you do, click here → Brian and Phillip cannot go more than a week without making predictions This is the year where profits are king Brands Are Going To Have To Better Your Life To Retain Your Business: Something we've seen at Future Commerce is that the relationships that retailers build with their customers can indicate if they can retain those customers long-term. And brand trust is super important because it allows brands to take risks and loyal customers to follow that journey. It's a new world: Zebras > Unicorns The evolution of health and wellness is going to evolve beyond what we can currently understand. How can the products that you purchase help make your life better? Sustainable Skill Learning: Why You Need to Tune In To CARLY: GenZ is a totally different generation, and GenZers are interested in a very different world than Millenials. We covered this in our Future Commerce Insiders #18, where we talked about CARLY (Can't Afford Real Life Yet), as the new generation of shopper. And while CARLY might value a new experience, they're also natural creators, seeking out new marketable skills. And as Brian said: "CARLYs are learning skills because one, they care about sustainably doing things. They care about the environment. And so they're patching their clothes, and they're making their art, and they're doing things for themselves. We live in a Minecraft world where people want to build out things for themselves and build experiences for themselves and use those experiences." The Future of Retail: Sustainability is Everything: As we learned in 2019, sustainability is a lot more than just a buzzword; it's the path forward for retail. Second-hand commerce is more sustainable, it allows for less waste, and resellers can capitalize on this. The story for sustainability has to continue in the 2020s Brands that are leading the way are public-benefit corporations or B Corporations, which is always a significant focus on our show. Want to hear the rest of the key trends for 2020? Check out our report on the Vision of 2020 with Gladly, it has all of the info that you need to be able to indeed stay on top of the future of retail. Download the Vision 2020 Report Right Here! Show notes

It's time to look back on our 2019 predictions to see how accurate we were. Death of Apple? Nope. The departure of Walmart from DTC? Yep. Acceleration of customer expectations? YES. Lots to unpack in our first episode of the year. Listen now! Show Notes: Main Takeaways: Brian and Phillip are journeying back to our 2019 predictions episode, episode 92, to analyze which predictions came true. As of 2019, Apple is still alive and somehow thriving Second-hand commerce is growing and will continue to grow, probably forever. Has social mobility eliminated the middle class? Epcot is its shadow self, and Phillip is sad about it Predictions Check: Back To February For 2019 Predictions: Phillip's first prediction of 2019 was to declare that 2019 was going to be peak Apple, but it looks like the tech company/over-priced lifestyle brand is not slowing down. Exact prediction: "We're going to start to see the beginning of the end of Apple as a dominant force and a player in both culture and technology. Some of the best Apple's best moves in 2019: The new MacBook Pro, and the AirPod Pros with noise cancellation. Phillip has decided to go as far as maybe to go full Apple and switch to an iPhone Boring Retail is Over: Is The World Better Off? One of Brian's first predictions of the year was that 2019 would be the end-all-be-all of boring retail Brian says that it was more of a co-prediction, and was made because of the "retail apocalypse," which is not a real thing. What the whole fear-mongering around the retail apocalypse was, was an indicator of the end of boring retail (or the boring middle), which is a mixed bag. What the retail apocalypse is beyond all the talk, is a transformation in the types of retail that will continue to exist But here's a question to think about: What does boring retail even mean? Walmart Changed Its Game: Added Fun Brands: Walmart made significant moves this year, trying to shed it's low-cost, low-quality reputation, and it might have started making waves in that direction. And maybe to some extent, they did succeed, they've escaped the boring middle, but are they on par with other grocers like Trader Joe's? Walmart's best quality also tends to hurt them, like endless selection, which produces long lines and cluttered shelves. Walmart did add some newer brands to its portfolio this year: Eloquii, Bonobos, and Modcloth. Though all of those brands do seem to be losing Walmart lots of money. Second Hand Commerce is Rising: And People Are Giving Back: One of the biggest trends in 2019, was the rise of two things: second-hand commerce and charitable commerce. These two trends point to a few things: one that more people are comfortable buying second-hand versions of the brands that they love, and that some brands are even willing to encourage that kind of brand engagement. This is especially prevalent in luxury retail, where the second-hand market allows consumers who may not have otherwise been able to afford luxury brands to get to participate in the brand's conversation. This prediction came from things like Salesforce CEO Marc Benioff making a massive investment into StockX We also saw the rise of online resellers like Poshmark and ThredUP, which represents a massive shift in the conversation around re-sellers. Transportation Repurposing: Building Communities In Travel Hubs: One of Phillip's prediction's for 2020 was that travel hub would build community-based retail spaces around their locations. So, was the Virgin USA's move to build a community around their trains indicative of a more significant trend in commerce? Maybe. Airports have seen massive growth in retail spaces, and have become a hub for shopping, and it's only going to grow as travel becomes more accessible. And as Phillip points out: it does not just travel hubs, malls are seeing a lot of repurposed space. Malls are repurposing retail space for movie theaters or waterparks and or a megachurch. As always: We want to hear what our listeners think! What were your favorite predictions from our 2019 prediction episode? Do you have any predictions of your own for 2020? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners!

After the birth of her daughter, the creator of cult brand Frank and Eileen saw the world a little differently. Women are superheroes and Audrey McLoghlin wanted to create a shirt just for them. Grayson is the result of her 5 year consideration on building a new brand from the ground up. In this episode, we talk about how to create a sustainable business with a B2B component in the new DTC era, how to play the long game, and how to join the “hundred club” — owning 100% of the business. Listen now! Show Notes Main Takeaways: Brian and Phillip are joined by Audrey McLoghlin, Founder & CEO of both Frank & Eileen and Grayson.  Audrey has created a new business model entitled the Sustainably Hybrid Vertical Brand. How do you navigate today's fast-paced direct-to-consumer marketplace with a wholesale brand? As a wholesale brand, your partnerships are critical to your success and can turn your distribution channels into customer acquisition channels. Who Is Audrey McLoghlin?: A Serial Founder in the World of Consumer Brands:  An engineer by training, Audrey admits that she has now become a serial entrepreneur.  Frank & Eileen was founded ten years ago when Audrey fell in love with Italian menswear fabrics and wanted the same fabric available for women.  Over the years, Audrey learned that in business, it is almost more important regarding what you say no to than what you say yes to.  Frank & Eileen has been very diligent in focusing on a single product and has become famous for making an amazing button-up shirt.  A New Venture: The Grayson Story:  Over the past five years, the entire retail landscape has changed, and Audrey wanted a brand that captures what is going on today and speaks to the customer that they wanted to talk to. Grayson is named after Audrey's four-year-old daughter, Grayson.  Audrey hopes that the quality and reputation of Frank & Eileen's product will assist in reaching a customer base that fits Grayson.  She was inspired by all of the powerful women working around her that thought it ways that are totally different from previous generations.  How Times Have Changed: A Shift in the Retail Landscape:  Ten years ago, social media and eCommerce didn't exist as they do today, so brands launched wholesale as opposed to direct to consumer.   Everything was about having the best product and getting that product to be sold in the right places.  Today, you still need incredible products, but you also have to consider why you are making the product.  In starting Grayson, Audrey spent a lot of time looking at the business landscape and noticed that the path to profitability has become elusive due to the significant costs of being successful in the DVNB space.  The Sustainably Hybrid Vertical Brand: A Whole New Model: In creating Grayson, Audrey hopes to create a whole new type of go-to-market strategy called the Sustainably Hybrid Vertical Brand. This model has all of the good qualities of a direct-to-consumer brand but also balances the direct-to-consumer component with the wholesale component of a brand.  In the new retail landscape, you can have strategic wholesale partnerships that can become your customer acquisition strategy. This is the first example of your customer acquisition strategy, also being a lucrative money center.  Shifting Channels: From Wholesale to Direct:  A healthy ecosystem in which a brand supports its wholesale partner but also supports its customers with an experience that only the brand can bring is key to being successful in this new model.  A brand can also give its customers the freedom to purchase either from its wholesale partners of direct from the brand itself. Pricing and margin are critical to the health of the brand but also to the partners of the brand.  How do you identify partners that would be strategically valuable to your brand? The Hunt for Explosive Growth: An Untapped Price Point: Frank & Eileen discovered a particular niche in the women's button upmarket that was not being covered by any other brand.  It was vital for them to serve this price point while still delivering the quality and experience that the brand was known for.  Finding the right supply chain was imperative for accomplishing this goal.  You have to be very strategic and be patient, see what initiatives work before moving on to the next strategy. Fundamentally Sustainable: The Power of Wholesale: Due to the nature of wholesale and receiving funds and purchase orders for your product, you have access to actual capital that can be spent in ways that aren't a risk for your brand.  DTC is just a distribution channel in your strategy, and you have to look at this and other channels in strategic ways to decide when to pursue them.  If you invite wholesale partners who become interested in your product, it serves as instant validation of a need for your product in the market today.  In theory, you don't need much capital to get through your first year through this model.  The Pitfalls of Quick Launches: Costs, Costs, and More Costs: It has never been easier to launch a brand quickly thanks to today's ecommerce channels and technology, but the costs of this are higher than ever. Venture Capitalists are looking for unnatural growth, and that, in conjunction with an inexperienced founder, is a particular combination.  Is it sustainable if every new brand needs to raise tens of millions of dollars before they reach profitability?  You see the glory, but you don't know the story as there is a great story behind every entrepreneur, even if they don't achieve large scale success. Common Misconceptions: The Wholesale Truth: Wholesale is more complicated than direct-to-consumer brands think it is.  Wholesale and direct-to-consumer businesses are fundamentally different but can be incredibly complementary and powerful together.  If you set it up correctly, have intentional partnerships, and manage those partnerships well, you are guaranteed to be profitable in wholesale.  How does your role change as a leader in an organization that goes through the growing process of a wholesale brand? The Pressure of Growth: An Unfair Outcome?: Away CEO Steph Corey recently stepped down as CEO after an investigative article revealed a toxic work environment.  Corey took Away from $0 to $150 million in just three years, which puts her in the same category as Bill Gates, Steve Jobs, and Elon Musk when adjusted for inflation.  While her behavior is not condoned, the unbelievable pace at which Away has grown is a breeding ground for aggressive behavior, but her male peers were not asked to step down.  Do you think this outcome was merited, and if not, what do you think would have been a better solution? Brands Mentioned in this Episode: Frank & Eileen Grayson Away As always: We want to hear what our listeners think! How can you make the most out of your strategic partnerships to take your wholesale business to the next level? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels; we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

Measure, Reduce, Offset. That's the simple formula for Climate Neutral, a new label that certifies the commitment of a brand to track, and lower, their carbon emissions. Austin Whitman and Caitlin Drown join us to talk about the future of brand trust, consumer expectation, and even a little bit of speculation on how offsetting today can change the world tomorrow. Listen now! Show Notes Main Takeaways: Phillip is joined in today's episode by Austin Whitman and Caitlin Drown from Climate Neutral. Climate Neutral is a movement intended to help brands quantify and then reduce their carbon footprints. Consumers are driving the economic engine, so it's imperative to make your voice heard to encourage positive changes in your favorite brands. How can you offset your carbon footprint enough to be carbon neutral? Reducing and Offsetting Carbon Footprints: The Climate Neutral Initiative: Future Commerce joined the Climate Neutral movement back in October of this year. Climate Neutral is a young, non-profit organization that exists with the sole purpose of helping businesses understand what their carbon footprints are, take meaningful actions to reduce those carbon footprints, and then offset the entirety of that impact on the environment. People simply don't understand where carbon emissions come from and what to do about them. Climate Neutral is creating a label that will be placed on products to let consumers know that brands have gone through the Climate Neutral process. Why Start at Retail?: Making the Biggest Impact: Climate Neutral started with retail because consumers are what drive the economic engine by buying products and services. The two brands that funded Climate Neutral were BioLite and Peak Design who both realized that there are limits to how much they can reduce their carbon footprints, but that's not the limit to what you can do. There needs to be a strong signal to companies that doing something to reduce your carbon footprint is an economical investment. Climate Neutral is working with brands that many consumers would already know such as Kickstarter and Allbirds. Spreading the Message: Making an Impact on Social: Caitlin has noticed that a lot of large influencers on Instagram that aren't associated with one of Climate Neutral's brands have been promoting Climate Neutral of their own accord. Sharing the story is encouraging influencers and brands to get involved and taking action in a transparent way. Transparency is a major factor in gaining the trust of consumers. The brands that sign with Climate Neutral are validating Climate Neutral as much as the initiative gains credibility from the brands' involvement. What is the Goal?: Strategic Brand Partnerships: Goal #1 is to understand and capture a large amount of carbon within the brands that Climate Neutral is representing. The label will only be provided to companies that have measured their carbon footprint, taken measured action towards things that will reduce that carbon footprint, and finally offsetting the entirety of their measured footprint. In addition to making a big carbon impact, another goal is to mobilize a new wave of brands to build carbon reduction into their strategies. When people go through the process, they are going to have a carbon imprint, so a measurable amount of carbon indicates how much that brand should put back into the erasure of their footprint. Transparency and Education: Armed With Knowledge: If someone wants to look into the particular actions that a company is taking, that information will be available online. This data will give brands insight into what other brands are doing to reduce their footprint. Climate Neutral is going to make it easier for companies to estimate what their carbon footprint is. Most companies have no idea what their carbon footprint is, and will be able to use a tool via Climate Neutral to get a better understanding. Real Life Feedback: What are Brands Saying?: Tapping into the network if reputable and respected brands are helping give Climate Neutral the stamp of approval. Climate Neutral did their first official launch in June where they had Alex Honnold serving as a moderator for a panel, and he initially didn't believe in carbon offsetting. Because of Kickstarter and various PR efforts, Climate Neutral has been able to enter the discussion at a higher level and volume that Austin has ever seen. Even if there are those who are more skeptical about carbon offsetting, the validation from so many sources has led to articles being written on both sides of the debate. Expanding Reach: Influencing Consumers and Companies: Consumers need to get excited about the carbon offset label and brands have to get excited about the process and wearing the label. The main reasons why companies aren't doing carbon offsetting are that it is not in the budget or there is a stigma around offsetting in general. Smaller companies tend to have fewer levels of approval to approve the initiative, so the goal is to eventually get approved by large, billion-dollar corporations. We need to do far for than what we are currently doing when it comes to addressing climate change. Looking in the Past to Move Forward: Learning from the Past: We are so far from bending the carbon curve to neutrality that we have to start somewhere. It's possible that neutrality will eventually lead to positivity. If brands define their footprint far enough, it extends to other brands, and if these overlapping footprints become neutral, then that equates to positivity. Reduce the barriers for companies trying to get on this path and increase the expectation for what neutrality is. The Digital Commerce Shift: A Positive Impact?: One-day shipping is a great convenience, but chances are that that shipment came on an airplane that comes with a much larger carbon footprint. There is a ton of data to measure against whether there is a larger carbon footprint for traditional retail experiences or online shopping. We should not assume that just because stores are not physically there that there will be a smaller carbon footprint to accommodate the online shopping experience. Do retailers that are digitally native have a smaller carbon footprint? Next Steps: How to Get Involved with Climate Neutral: First and foremost, if you want to get involved with Climate Neutral, you should back the Kickstarter Campaign. Contributing at certain levels will actually offset someone else's carbon footprint for the year. Reach out for any questions you may have to . As a consumer, call out your favorite brands and ask them to look into the certification and offset their carbon footprint. Brands Mentioned In This Episode: Climate Neutral BioLite Peak Design Kickstarter Allbirds As always: We want to hear what our listeners think! What are some steps you can take today to get a better understanding of your carbon footprint? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels, we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.

Welcome to Step by Step, a 5-part series from Future Commerce to help walk you through how to launch and grow a successful business. This season, we're talking about funding. Today is episode 5. Phillip & Brian are joined by Michelle Cordeiro Grant, Founder of Lively to chat about her experience working with Venture Capital from a founder's perspective. Listen Now! SHOW NOTES Main Takeaways: Michelle Cordeiro Grant from Lively is back again to walk us through successfully selling your business. A strong operation foundation and consistent production costs can help identify where to apply raise capital. What are the factors that indicate that your brand is ready for an exit? Breaking through the noise of digital may require physical presence, so how can you achieve this with your brand? Lively and Michelle: Some Quick Backstory: Lively is a brand and a community whose sole purpose is to inspire women to live passionately, purposefully, and confidently. Michelle grew up in a rural area of Pennsylvania and wanted to see what she could do with her life instead of more typically expected career choices. She eventually found her way into fashion and fell in love with the idea of concept-to-customer and the power of brand. Eventually, she wound up at Victoria's Secret that led her to decide that there was something missing in the lingerie community which ended up with the creation of Lively. Pursuing Capital: A Founder's Perspective: With a story backward to most, Michelle left Victoria's secret with the idea that she could start a brand by having a community to build the brand instead of a company building it. She knew that she needed to have her supply chain completely under control so her strategy was to partner with an investor that was a manufacturer prior to launching her company. This allowed her to scale with what her customers wanted as opposed to what was written on a spreadsheet. Michelle did a $1.5 million convertible note with her manufacturer Gelmart and having the support and experience of a manufacturer in her industry set Lively up for success. The Next Step: The Need for More Capital: Lively launched organically without paid media and after 45 days saw that they were able to ship to every state in the United States. Two months after launch, Lively had captured results that they had planned to do within the first year, which indicated that it was time to fundraise. Michelle's initial strategy was not to go after Venture Capital money, but rather to pool angel investors, but eventually started getting contact from Venture Capitalist firms. She wanted to wait for her Series A, but one email in particular from Robin Lee from GGV Capital (who worked for a VC but was also a Lively customer) changed her mind on VC and within a week of conversations, Michelle knew they had found their match. The Struggles and The Victories: Accepting Venture Capital: Michelle was very worried about the expectations of her brand before she accepted the term sheet with Robin. In retail, a brand's growth charts like a roller coaster in regards to its trajectory and Michelle didn't want to be pressured for unrealistic growth. While her VC was always pushing her forward, Michelle was happy to discover that she had a voice and she could adjust her strategy to favor long-term growth. How can you preserve your visions of growth when an investor is now sitting with you at the head of your brand? A Stable Foundation: Knowing Where to Spend Capital: Lively raised $4 million in its first round when they only set out to raise $2 million so the extra capital fueled the excitement for the brand's growth. Due to the fact that most monetary aspects of the business were so steady (such as a single price point for products and consistent production costs), Lively was able to clearly decide what to do next. A clear perspective of what was coming from an operations and a cashflow perspective allowed Lively to easily put the money towards marketing and inventory. How can you solidify your operations to help pinpoint where to spend your raised capital? Vertical Integration: The Power of Structure: Quality was a goal from the outset and Gelmart helped Lively to create a custom manufacturing solution that allowed them to deliver consistently high-quality products. Because their manufacturer was both their investor and supplier, Lively also had the benefit of getting net terms and was a huge boon when it comes to handling your cash. Vertical Integration also allows you to be innovative by allowing you to directly address customer needs as opposed to serving just a bottom line. Lively grew by 300% from year 1 to year 2, so they were able to continually prove that they had the roadmap to success. The Sale: Building Up to the Exit: The intent was not to sell Lively in 2019, but the continual success of the brand and the sturdy foundation from the get-go led to Lively's acquisition by Wacoal. One of the factors that made Lively such a desirable acquisition was its clean board of three investors that raised enough capital without becoming too diluted. Lively's clean KPIs and financials were a huge benefit to getting through the diligence of the acquisition. What were the factors that led to Lively's brick and mortar strategy? Seven Year Cycles: The Digital Deluge: Are customer acquisition costs for digital marketing forcing brands to adopt local strategies in order to grow their brand? Digital marketing channels are so saturated that brands need physical presence to break through the noise of digital advertising. Pure digital brands like Everlane are increasing their physical presence because it is becoming more and more clear that you cannot only do digital in order to succeed. Generation Z has been raised on screens and is looking for in-person experiences to really connect with brands. Beyond the Dollar: Further Benefits of Capital: GGV introduced Michelle to a lot of other founders that were 2-3 years ahead of her in their brand development which gave her a strong group to help answer questions and give advice. What went wrong is just as important as what went right when it comes to growing your brand. Conferences like Shoptalk allowed Wacoal to get to know who Michelle and Lively were even before there was any interest in the acquisition. Michelle would not have been comfortable taking the risks she did without the experience-based knowledge from GGV. Adversity Along the Way: Not All that Glimmers is Gold: There was only one person doing customer service with over 2000 customers, so macros had to be designed to alleviate the most common questions being asked by customers. There was so much time spent on each component of the bras that some of the luxury components led to unforeseen complications. In October of 2017, Lively rebuilt their site and realized after launch that Google was doing a recrawl that required a rebuild of their organic traffic. What are some of the obstacles that inevitably led to positive changes for your brand? Brands Mentioned In This Episode: Lively Victoria's Secret Gelmart GGV Capital Wacoal Everlane Shoptalk As always: We want to hear what our listeners think! Are you ready to raise capital to grow your brand? Does Venture Capital or Private Equity sound like a better fit for your brand? Let us know in the content section on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram or Linkedin. Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels, we love hearing from our listeners! Retail Tech is moving fast, but Future Commerce is moving faster.