The Culture Matters Podcast

“You have to earn the right to ask for a referral.” - Frank CriniteCo-founder of The Delco Group and and care salesman extraordinaire Frank Crinite has joined us on the podcast today and we are talking about culture!  Frank and Jay unpack the impact that faith has played in Frank's life both personally and in business, the value in always trying to learn and to teach others what you already know, and how powerful reviews can actually be.  Frank has a lot of knowledge to drop and a lot of good lessons to teach and we hope you enjoy this conversation on The Culture Matters Podcast.  

“The most important thing in communication is to hear what isn’t being said.” - Peter DruckerTeacher and body language specialist Brian Galke has made his way to the show today and with his expertise in reading facial expressions and what not, we are on heightened alert!  Brian and Jay unpacks Brian's first foray into the field of body language research and how he stumbled onto it almost accidentally, how your past experiences and outside influences affect your facial expressions and body language over time, and how subtlety can be an advantage on sites like LinkedIn.  This episode is chock full of extremely interesting information and after listening to Brian speak, you'll be well on your way to being an expert in body language! 

“When you innovate, you’ve got to be prepared for everyone telling you, 'You’re nuts.’” - Larry EllisonU.S. military veteran, management consultant, and author of 98 Octane John New is our guest on the program and we are very excited to finally have him on the show today!  John and Jay discuss how scary it can be to absorb the risk of being an entrepreneur, how overdoing something that you're really good at can turn a strength into a weakness, and the story behind John's inspiration to write his book.  It's always a pleasure to have a member of our armed forces join the show and we hope you are as inspired and entertained as we were during this conversation with John New. 

"The opposite of what we know is also true."Today on the show, we're starting a brand new series with our very own Jay Doran discussing his book Thirty Days of Thought and is taking our listeners through his own journey as we go section by section.  Meant to be used as a tool for the reader to open themselves to different means of thinking, Jay discusses the first section of the book and dives into how it can be used.  As everyone's experiences in life are different, no two people are ever going to have the same thoughts and answers based on what is written and that's because no two people are like.  We hope you enjoy the first part of this new series on The Culture Matters Podcast.

"I constantly see people rise in life who are not the smartest; sometimes not even the most diligent, but they are learning machines. They go to bed every night a little wiser than when they got up and, boy, does that help, particularly when you have a long run ahead of you." - Charlie MungerPhilosopher and artisan contractor with Vision Stone and Tile Nathan Merrill has joined us on the show once again and if you are in the market for some deep thinking and conversation then, boy, did you come to the right episode!  Nathan and Jay discuss the desire to engage in intellectual conversation using social media as the catalyst without much success, whether social media has become the next step in social evolution for the human species, and the difference between personal angst and cultural angst.  As always, Nathan is bringing the intellectual goods to The Culture Matters Podcast.

"Always support your teammates by upholding the process, procedure, and values of the Guardian culture."Robert Frehafer is the founder and owner of Guardian Roofing & Siding and he's back today to continue our series on the values of Guardian.  The letter of the day is "D" which in the Guardian culture stands for "defend".  Robert discusses with Jay that defend means more than just having the backs of your colleagues and the company at large.  It means upholding processes or procedures, not compromising values, and making sure that you conduct yourself in a way that is a good representation of your company.  All of these values in this series can be applied to anyone in any business, so we hope you take some good lessons away from this episode of The Culture Matters Podcast.

"Adversity is the trial principle. Without it, a man hardly knows whether he is honest or not." - Henry FieldingAuthor and real estate renaissance man Brett Grossman joins the show today and we're ecstatic that it finally worked out to get him on to share some his knowledge and expertise over a variety of different subjects.  Brett and Jay discuss some of the elements that have turned Brett into a top notch salesman, how time and repetition and rejection are some of the best teachers out there, and how the way you end one quarter will set you up for everything you have to do and accomplish in the quarter that follows.  It took a while to get him here, but we're super glad it finally happened, so we hope you enjoy this episode of The Culture Matters Podcast.

"In the same way, let your light shine before others that they may see your good deeds and glorify your Father in heaven." - The Bible, Matthew 5:16Chris Vester is the COO of the Hubert Vester Auto Group, creator of the "Faith. Family. Fulfillment." podcast, and the author of the book Answers From the Stairs and he's back on the show today to talk about culture; more specifically, the culture of the automotive sales.  Chris and Jay discuss how the automotive sales industry has been portrayed in popular culture and how HVAG does not exemplify those tropes, the ways in which HVAG's culture goes beyond selling cars and ways they have become a pillar in their community, and there may even be a little Dr. Seuss in there for good measure.  Chris goes above and beyond to explain why the "sleazy car dealer" is a thing of the past and all the ways that HVAG and the industry at large has evolved on this episode of The Culture Matters Podcast.

"Facing it; always facing it. That's the way to get through. Face it." - Joseph ConradPennsylvania and New Jersey real estate boss Jacqueline Silva Steuer has finally made her way to the program and we couldn't be happier to have her.  Jackie and Jay dive into Jackie's early career in the industry, some of the traits that make a true real estate professional, and how bidding against 10 people for a house with a lower interest rate a few years ago has turned into slightly less competition for a much higher rate.  Jackie really knows her stuff and anyone who is interested in learning more about the business should really enjoy this episode of The Culture Matters Podcast.

"God creates out of nothing. Wonderful, you say. Yes, to be sure. But he does what is still more wonderful; he makes saints out of sinners." - Søren KierkegaardAndrew Berman is an advisor, mentor, and the Head of Engagement and Outreach at American Business Media and he's making a stop on the show for a quickie of a chat.  We're talking about the value of hugs, how your future self will look back on your current self, and maybe even a little bit about theological accountability.  It might be a briefer episode, but there is a lot to unpack on this episode of The Culture Matters Podcast.