Destination On The Left

Bud Geissler is the Vice President of Business Development and Sales at Group Collect. As a brand ambassador for student travel and Travel Insurance, he recently celebrated 25 years in the group travel industry. Bud served as President of the Student Youth Travel Association from 2011-2012 and was the Chair of the SYTA Youth Foundation's Board of Trustees. Bud was also the National Account Manager at Travel Insured International before moving to Group Collect. On this episode of Destination on the Left, I talk with Bud Geissler about his experience in student and youth group travel, and I was moved by his insights into the importance of the travel experience for young people. We also dive into how technology is making the tourist business not only more streamlined and efficient but overall more pleasant and enjoyable for everyone involved. What You Will Learn in this Episode: Bud's experience as a student tour operator looking after groups traveling all over the USA How the use of technology in the tour and travel market has evolved over the past two years What technology can do to improve people's experience of a destination The app that Bud is currently working on to enhance the on-the-ground group travel experience by giving them space to create the memories and to enjoy what's around them without worrying about the logistics of their trip How having the mobile ability to access travel documents will streamline processes How technology can facilitate a direct connection between the consumer and the group travel agent How technology can provide a direct channel for future marketing and trip feedback Why using a dedicated app can help by ensuring you have a consistent brand leaving your organization Why the group travel segment buying cycle is so different than the retail buying experience Challenges that Bud is seeing bubbling up right now in the group travel industry How Technology Improves the Group Travel Experience Technology — half the time, it frustrates the heck out of us, and half the time, it simplifies our lives. But the last two years have demonstrated just how significant a role technology can play in the planning and implementing of an excellent travel experience. Leveraging technology for group travel may not seem intuitive at first, but as this week's guest Bud Geissler explains, once you jump on board, you'll realize how valuable and user-friendly up-to-date technology can be in streamlining the travel experience. Bud describes where he sees the future for making connections in the group travel industry that provide travelers with an enhanced experience and travel marketers with an opportunity for direct marketing. Streamlining Processes Bud describes how when pandemic restrictions lifted, tour operators went from zero sales to 100% sales in a three-month period and how his company was able to support tour operators to launch their products and access operations systems support from a technology standpoint. Nicole and Bud discuss how the software being built by Group Collect not only gives access to a landing page for registration, but it also allows the traveler to register to sign documents, ask questions, and get important information such as where the local hospital is or how to get medication while they're on the road. There is no longer a gatekeeper in charge of ensuring that the travel insurance products or information gets down downstream to every traveler in the group because the whole process is automated. The Importance of Travel to Young People Bud also shares his thoughts on why student travel is a way to change a young person's life. He explains his philosophy that student travel connects curriculum to reality, practice to performance, and classrooms to careers. So when any young person has the opportunity to travel, they are gaining life-changing opportunities at a time when there's so much struggle and challenge in our society it's a gift. Resources: Website: www.groupcollect.com LinkedIn: https://www.linkedin.com/in/raymond-bud-geissler-3a787a125/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Paulette Hicks is an energetic, passionate, and highly driven manager. She is noted for achieving results by executing solid and focused plans. Her 27 years of experience as a successful manager within the Saint John Business Community has been recognized by her peers in receiving the President's Award by Tourism Saint John and nationally with the Hotel Association of Canada, HAC Humanitarian Award, and 2016 Women of Distinction YWCA. She has successfully managed the Delta Saint John, which includes the largest 4-star convention hotel18,000 square feet of prime conference space in Saint John, New Brunswick. The complex is owned and operated by Slate REIT. Paulette is highly experienced with exceptional strength in delivering financial results by revenue-generating strategies combined with well-managed margins and cost controls. She is an engaged manager who leads her team in a direct and clear fashion. She strives to achieve an environment that consistently delivers a positive experience meaningful to guests with empowered employees. Ms. Hicks is committed to developing and mentoring employees and attracting top talent to the company. As a high honors graduate of the Hospitality & Tourism program from Seneca College, she continues to enhance her education by working with the NB Community College and University of New Brunswick Saint John Hospitality Programs. Ms. Hicks has invested in the growth of the destination with her commitment to implementing the Destination Marketing Fee, adding an additional $800,000 annually in marketing dollars for the Saint John region. Ms. Hicks is community-minded and sincerely invests her talents and time into many initiatives, particularly poverty reduction. On this episode of Destination on the Left, I talk with Paulette Hicks, CEO of Envision Saint John, about the amazing feat of successful inter-organizational collaboration she has pulled off in just a few short months. The regional growth agency she heads has embraced their new model of collaboration, and Paulette describes some of the creative promotions that they have already executed and seen successful results from and how they plan to build on those results in the future. What You Will Learn in this Episode: How Paulette moved from hotel management into destination marketing Lessons learned from starting a new destination marketing agency in the middle of a pandemic Why Envision Saint John wanted to go beyond the borders of the city and involve neighboring municipalities Paulette's advice for engaging multiple stakeholders in new and bold initiatives How cultivating a growth mindset has helped move Envision Saint John forward and align the stakeholders Some of the creative approaches Envision Saint John is taking in terms of messaging and programming including collaborating on a specially written song by local musicians The fantastic response they have had to their community handbook project and how they personalized them for different visitor groups Paulette's plans for building on the incredible success of the past 15 months and how Envision Saint John see the future of tourism in their region Aligning with Partners Knitting the community together was an important theme for Paulette as she built Envision Saint John. In this episode, she discusses how she was able to go beyond the city's borders and involve other municipalities in her organization's mission to attract more people to the area. The new agency brought in three legacy agencies in Saint John, which separated out property, business, and tourism under one umbrella, added a further five municipalities and created an agency that aligned around four central pillars of visitors, residents, business investment, and students. Paulette is committed to a full singular focus on growth for her entire region and has been doing a tremendous amount of work around strategy and collaboration to ensure that they're driving revenue and defining their brand. Growth and Abundance Growth mindset and abundance mindset are the terms that defined Paulette's vision of building on the impetus of Envision Saint John's first year. Her team and partners took those philosophies to heart when considering their past performance and where they want to be in five, 10, 15, and 25 years, as well as how they could create a community legacy so the young people of the area could build a life locally. Paulette took a deliberate and very thoughtful approach by listening to all the stakeholders in all the municipalities — including mayors, and town councils, to build a prospectus that they could present to tourism operators, businesses operators, entrepreneurs, and residents to ensure global buy-in for their plans. The overarching theme of being stronger together galvanized everyone to work hard for the future. Creative Collaborations Paulette also describes some of the "risky, bold, and different" collaborations that Envision Saint John set up, including an amazingly creative collaboration with high-profile local band Tomato/Tomato that highlighted all the things that local people loved about the area in a song which became the anthem of summer 2021. She also shares how they created a series of community handbooks personalized for the visitor and how the collaborations and campaigns started in 2021 will carry the organization forward into 2022 and beyond. Resources: Website: www.discoversaintjohn.com Facebook: https://www.facebook.com/DiscoverSaintJohn Twitter: https://twitter.com/visitsaintjohn Instagram: https://www.instagram.com/discoversaintjohn/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Marc Garcia has been at the helm of Visit Mesa, the City of Mesa's award-winning destination marketing organization, since 2012. He earned the DMO numerous visitor industry accolades and marketing campaign awards during this time. He was the catalyst for helping Mesa earn the first-ever Autism Certified City distinction in late 2019. Marc leads a team of 12 full-time employees focused on selling and marketing Mesa, Arizona, as a must-experience destination in Arizona. On this episode of Destination on the Left, I talk with Marc Garcia about the importance of genuinely understanding the need for Diversity, Equality, and Inclusion (DEI) in every part of the travel industry and the impetus behind Mesa, Arizona, becoming the first autism-certified city in the United States. He also shares some of the creative collaborations the city is building with other organizations and the local community, including the advent of professional surfing in the desert and an amazing farm to fork trail. What You Will Learn in this Episode: How Marc's love of family and his native city led him to a starter job at the Phoenix CVB and how his career in destination marketing has progressed over the last 25 years Initiatives that Marc has been involved in that have helped Mesa stand out from the crowd. Why Marc was so keen to move away from Mesa CVB as a name and how they rebranded as Visit Mesa The Visit Mesa Partnership Programme — why it's so unique and how it delivers an awesome ROI for its members How Mesa's role in Arizona's Fresh Foodie Trail® encourages visitors to the region to enjoy the farm to fork experience Creative ways that Visit Mesa is approaching Diversity, Equality, and Inclusion (DEI) and how they are using the principles to make their destination an even more attractive place to visit How Visit Mesa encouraged their partners, including the Chamber of Commerce, the city's Parks Department, and three of the largest hotels in the area, to undertake the Certified Autism Travel Professional course What Marc and his team are doing to celebrate National Autism Awareness Month in April, including a collaboration with local micro-breweries Marc's words of wisdom for getting community partners involved and engaged Spearheading Collaborative Efforts Marc and I had a fascinating discussion on the podcast about the collaborative efforts of Visit Mesa, the Chamber of Commerce, the Parks Department, and various neighborhood associations that have proved to be the bedrock of the destination's marketing success. He shared some of the best practices for spearheading a similar community collaboration, including going into discussions with an open mind and open heart. When you're building partnerships, all the stakeholders will have different ideas about how the relationship might look and how it might evolve over time. Marc shares why it's essential to acknowledge that and be deliberate about your plan at the outset, with clear presentation materials so people understand your overarching purpose. Partnership Based Program Many organizations run membership-style programs, while others prefer a partnership-based approach. Marc explains why Visit Mesa has chosen an agency-style partnership program with a pay-to-play model and a multi-tiered structure. Being a member allows businesses in the area to have greater access to the client base and a better ROI. We also discuss some of the creative collaborations that Visit Mesa is involved with, including the Fresh Foodie Trail®, which is a large part of the destination's brand and a strong differentiator, and the upcoming partnership with two microbreweries in downtown Mesa that celebrates National Autism Awareness Month this April. An Autism-Friendly Destination Diversity, Equality, and Inclusion (DEI) is coming to the forefront of everyone in the travel and tourism industry's mind, and Marc speaks to his personal passion for making Mesa a fun place to visit for all travelers. He shares why almost 5000 people in all parts of the industry have undertaken the Certified Autism Travel Professionals course and how the Mesa Regional Foundation for Accessibility, Diversity, and Inclusion is introducing high school students from Title One schools to career opportunities in the hospitality business. Marc shared so much inspiration from his journey to making Mesa an autism-certified city, and listeners who are interested in starting a similar initiative in their own area are sure to find his candid advice helpful. Resources: Website: visitmesa.com https://www.visitmesa.com/autism-travel/ LinkedIn: https://www.linkedin.com/in/marc-garcia-catp-56830b31/ Twitter: @marcclubg Twitter: @VisitMesa Facebook: https://www.facebook.com/VisitMesa We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Alex Michaels has lived in eight states and spent more than two decades in the leisure and hospitality business, punctuated by a four-year stint in the Navy that began Sept. 11, 2001. When he learned Michael Stershic, Discover Lehigh Valley's president was retiring after 14 years, the former Navy hospital corpsman jumped at the chance to apply. After a nationwide search, Michaels, 49, was named president of Discover Lehigh Valley, whose mission is to promote tourism and market the region. On this episode of Destination on the Left, I talk with Alex Michaels about why he is so intentional about fostering a culture of collaboration in his organization and why he believes that educating stakeholders about their role in building partnerships has helped bolster post-pandemic success. We also discuss the positive influences on his leadership style, his commitment to constant education and reflection, and why he believes that Discover Lehigh Valley is stronger today than ever before. What You Will Learn in this Episode: How Alex got his start in the hospitality industry at Disney World and why it was such a tremendous formative experience in the business How Alex's leadership style has been influenced by his time in the Navy Why Alex has always been motivated to embrace technology in destination marketing Why Alex decided to move from a traditional office to a more collaborative meeting and working space Ways that Alex and his team decided to cut spending and how it has helped them move forward co-operatively with other local DMOs Discover Lehigh Valley's current focus on talent supply and how they hope to tap into graduates of the region's colleges and universities each year How moving to a storytelling method of marketing has helped Alex's area work together to brand several destinations or services as one Leadership Lessons from Recent Challenges Alex describes why he is committed to creating an environment where the team at Discover Lehigh Valley has ownership of what they do at the DMO. He shares how their culture of collaboration with the Economic Development Agency, their Chamber, and their local partners has become a vital factor in their post-pandemic success. On the show, we discussed the extent to which DMOs have become part of the economic development puzzle for their areas. Alex outlines why it's so essential for travel and tourism leaders to emphasize the importance of educating all of the stakeholders on the investment they make into the community and to share what they have with the visitors, which are often instrumental in helping drive the local economy. Encouragement and Support Our focus on the podcast is how collaboration and co-opetition can move you forward as a destination, so I was fascinated to hear Alex's take on why he sees collaboration as vital to the future of the travel and tourism industry. He shares some of the creative approaches to collaboration that have helped the Lehigh Valley team move through the challenges of the last few years. We also discussed in detail some of the projects that Discover Lehigh Valley worked on during the pandemic, including working towards a Destination Management accreditation program and a Certified Tourism Ambassador program, and why they were ready to make the pivot and leverage new opportunities as soon as shutdowns were announced. Time for Reflection Digging deep into the operation side of the organization, from going through the accreditation process to understanding the importance of streamlining the budget helped Alex and Discover Lehigh Valley put themselves in the best position to take advantage of the renewed appetite for travel. Alex describes how his organization has built valuable partnerships in the local area that allow them to engage potential visitors in the authentic story of the region via their marketing channels. He also highlights why the enforced pause in day-to-day activities gave the Lehigh team time to take stock and evaluate which activities were most likely to provide a return on investment and benefit the community the most. Resources: Website: discoverlehighvalley.com LinkedIn: https://www.linkedin.com/in/alex-michaels-cdme-cta-2386bb13/?trk=people-guest_people_search-card Twitter: https://twitter.com/michaels0916 and https://twitter.com/LehighValleyPA We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Sarah Imes is an experienced Tourism professional with a demonstrated history of working in the event, hospitality, and tourism industry. Her current role is Tour & Travel Manager with Visit Ithaca. Arriving in Ithaca for school and graduating (twice!) from Ithaca College, Sarah Imes fell in love with the area and began her career in radio sales before discovering hospitality. Two hotel sales jobs and a catering director gig later, she's spent the last 6 + years with Visit Ithaca, sharing with travelers what makes Ithaca and the Finger Lakes Region magical. On this episode of Destination on the Left, I talk with Sarah Imes about why travel and tourism professionals need to prioritize building relationships, partnerships, and collaborations to move forward. We also dive into why listening is such an essential skill and how understanding how to build trust has helped her collaborate with others to build an experience that visitors love. What You Will Learn in this Episode: How Sarah approaches sales and what she has learned during her career that impacts how she does her job today Best practices that have helped Sarah build and cement relationships with neighboring counties How Sarah makes Visit Ithaca stand out from the crowd amongst all the great destinations in her part of the world Sarah shares her creative approach to packaging her destination for the tour and travel market Examples of collaboration and coopetition in the wider New York area, including a truly innovative wine cruise partnership How the Travel Alliance Partnership (TAP) regional pod has helped Sarah make connections with other destinations The purpose of the Wine, Water, and Wonders program and how it enables international travelers to experience New York State Steps Sarah takes to set her up for success when going into a new collaboration How relationships with in-market stakeholders have changed and evolved as we come out of the COVID-19 pandemic Sarah's exciting future plans for Visit Ithaca Make Your Destination Stand Out As we move forward into a recovery phase for the travel and tourism industry, it's critical to change your perspective and seek out complementary experiences. DMOs need to genuinely consider the point of view of the tour operator — listen to what the tour operator needs, how their business works, and what their customer is looking for from their trip. When you understand your clients' needs and put them at the forefront of your mind, it broadens your expertise in other areas. Sarah discusses how she embraces creativity and collaboration to bring visitors to her region and how she makes Ithaca stand out from the crowd now that travelers are eager to start exploring the world again. She describes some of the experiences and partnerships that she builds into the itineraries for tour operators. Building Creative Itineraries On the podcast, Sarah Imes shares her love of building relationships and describes her experience with Travel Alliance Partners (TAP). She explains how attending the TAP Dance event over the years has enabled her to be part of a supportive New York State pod that allows all of the member destinations to create wonderful itineraries stringing together all the different destinations through New York State. Working together and organizing assets that paired well together into exceptional itineraries that tour operators could use for extended tours has created fantastic opportunities for both groups and individual travelers. Valuable Relationships Knowing your audience is, first and foremost, in being able to create an experience that they will love. The more you listen, the more you understand a tour operator's business, the more you can tailor programs and become the go-to expert. You deepen relationships by really understanding who they're marketing to, how they're marketing, what their needs are, and responding to those needs. Being able to tailor your elevator pitch, to speak, to the needs of the operator shows that you're listening, that you know the resources you have around you, and who you can partner with to provide a unique experience is a crucial advantage of putting work into building genuine, long-standing relationships. Resources: Website: http://www.visitithaca.com/ Facebook: https://www.facebook.com/visitithaca Instagram: https://www.instagram.com/visitithaca/ Twitter: https://twitter.com/visitithaca

With a talent for creating special events that blossomed while working for her dad's car stereo shop, Nicole Mahoney got her start in marketing at Frontier Field in Rochester, and began serving as the executive director of the internationally known Lilac Festival. Later on, she headed the Canandaigua, New York Business Improvement District while also performing projects for the tourism promotion agency Visit Rochester. In 2009, Nicole founded Break the Ice Media, with more than 20 years of experience in tourism marketing. She now hosts "Destination on the Left," a highly successful tourism marketing podcast. As a business owner, Nicole knows what it takes to be successful. She founded BTI to help businesses tell their brand story through public relations, digital and traditional channels. Nicole has the ability to uncover unique marketing opportunities and develop marketing and public relations initiatives that help clients build long-term success. On this episode of Destination on the Left, I host a question and answer session about Break the Ice Media's acquisition of Travel Alliance Partners (TAP). This is such an exciting opportunity, and I'm thrilled that we can continue to bring together tour operators, suppliers, destinations, and travel buyers to collaborate on creating and promoting travel products. I also want to highlight TAP Dance, which we're excited to be convening in person in Branson, MO, this May, as a crucial step toward reinvigorating the tour market. What You Will Learn in This Episode: A brief history of Travel Alliance Partners (TAP) Break the Ice Media's role as a PR and digital marketing agency that works on strategy and why TAP is an excellent addition to the team The new business model for TAP and what it offers destinations, travel buyers, and suppliers Why collaboration is vital to the continued strength of the travel and tourism industry The importance of building a partnership of travel professionals with high standards of business ethics, and product quality and how that ethos allows them to develop joint marketing opportunities and share business practices in an environment of mutual trust and respect How travel professionals can get involved with TAP, and why the 14 legacy partners form a solid foundation for future collaborations Upcoming TAP events — including TAP Dance in May 2022 Goals and visions for TAP going forward into recovery for the travel and tourism business Break the Ice Media and Travel Alliance Partners Serge Talbot founded travel Alliance Partners (TAP) in 2001 to bring together a partnership of travel professionals with similar business ethics and product quality. TAP partners leverage joint marketing opportunities and use one another's products and services in the spirit of mutual trust and respect. During the past 20 years, TAP has become known for its innovative ideas — they were the first to introduce the concept of guaranteed departures, pioneered the TAP Dance conference to allow industry professions to collaborate, and were the first in 2020 to announce a virtual event. TAP was recently acquired by Break the Ice Media, and it went from a tour operator-owned company to a management marketing company-owned organization, but what TAP does and what it provides won't change going forward. Building Mutually Beneficial Relationships Break the Ice Media is excited to have acquired TAP and is committed to continuing the spirit of collaboration that is key to building a successful business. In 2020 Break the Ice Media did a research study to determine how collaboration impacts the travel and tourism industry. And through that study, learned that 90% of the respondents are confident that relationship building is the future of helping the travel and tourism industry survive and thrive. TAP's mission is to build a partnership of travel professionals with high standards of business ethics and product quality with the intent to buy and sell products from each other and benefit from collective buying power and develop joint marketing opportunities in an environment of mutual trust and respect. How to Get Involved with TAP There are several ways to collaborate with TAP. They have 14 legacy partners who form the organization's solid foundation and have developed two new partner levels, Growth and Collaborative, that people can now join without the equity buy-in to receive a variety of valuable benefits. They also have Preferred Professional Travel Providers (PPTP), who gain increased exposure to TAP's partners and enjoy collaborative marketing benefits. TAP supports travel buyers with weekly webinars where our partners host a call and discuss specific travel itineraries, so they dig into the details. Break the Ice Media and TAP continue to be the place where a wide variety of audiences and members can come to find business growth. Resources: Website: https://www.tapintotravel.com/ YouTube: https://www.youtube.com/watch?v=4q2haO5JlJM&feature=youtu.be TAP Events: https://www.tapintotravel.com/events/tap-dance/ For more information about TAP or to find out how you can get involved contact: Lisa Doerner – Executive Director: Lisa@travelalliancepartners.com 585-308-9802 (office) 585-330-9797 (cell)

With a talent for creating special events that blossomed while working for my dad's car stereo shop, Nicole got her start in marketing at Frontier Field in Rochester and began serving as the executive director of the internationally known Lilac Festival. Later on, she headed the Canandaigua, New York Business Improvement District while also performing projects for the tourism promotion agency Visit Rochester. In 2009, Nicole founded Break the Ice Media, with more than 20 years of experience in tourism marketing. She now hosts "Destination on the Left," a highly successful tourism marketing podcast. As a business owner, Nicole knows what it takes to be successful. She founded BTI to help businesses tell their brand story through public relations digital and traditional channels. She has the ability to uncover unique marketing opportunities and develop marketing and public relations initiatives that help clients build long-term success. On this episode of Destination on the Left, Nicole Mahoney highlights the importance of collaboration. In this ever-changing world, it's essential to find ways to collaborate in order to survive and thrive. We need to step outside our self-imposed silos and actively seek out opportunities to create partnerships with others that move the whole travel industry forward. What You Will Learn in This Episode: Why the global events mean it's more important than ever to connect positively with others How collaboration can be powerful in the travel and tourism industry The situation that helped Nicole understand the power of collaboration What makes some partnerships successful, while others struggle to get off the ground An overview of the findings from Nicole's 2020 research study on collaboration in the travel, tourism, and hospitality How perceived competitors can use coopetition to accomplish something bigger than themselves The three different types of collaborators and how each one affects and how they come together to form a framework for success A Passion for Collaboration Nicole shares her personal experience of building a community collaboration from the ground up when she was involved in the Rochester Frontier Field project. She describes how her experience of town-wide cooperation led to her subsequent passion for finding ways to build successful partnerships in the travel and tourism industry. Bringing a community together to make something happen is magical — and it's what sets the groundwork for success during challenging times. Nicole and her partner Susan Baier teamed to conduct a study on the effects of coopetition. This term refers to those times when perceived competitors come together to accomplish something more significant than they could achieve alone. Breaking Out of Silos As travel and tourism industry professionals, we need to harness the power of collaboration with other organizations — even with our competitors. Recognizing and understanding the positive impacts of inter-organizational collaborations on business success is key in effectively leveraging our available tools. As Nicole says, collaboration is the exponential multiplier that makes one plus one greater than two. When we commit to working in partnership with others, we can move forward faster and more effectively. A Collaboration Framework There are often challenges on the path to achieving successful collaboration, and Nicole describes why she grouped these challenges under three broad headings. The three C's framework comprises communication, commonality, and commitment; while some specific challenges may be encountered more often than others, Nicole explores why it is clear from her research that overcoming challenges in all three areas is critical for collaborations to be successful. This framework is critical in identifying opportunities in the face of adversity, and professionals and organizations that are able to navigate these three areas can thrive under any circumstances. Resources: Email: nicole@breaktheicemedia.com Website: www.destinationontheleft.com/ Website: https://breaktheicemedia.com/ Twitter: @Break_TheIce Facebook: @BreakTheIceMedia

Gary Murphy is Co-Owner and Senior Vice President of Sales at Ama Waterways, and his experience in the travel industry spans more than 30 years. After completing his Business Degree at California State University, Northridge, Gary's early business experience involved positions with IBM, Group Voyagers in Europe, and Brendan Vacations, before becoming Vice President of Marketing and Sales for the rapidly expanding Miami Air International. From there, Gary returned to one of the country's leading tour operators, Brendan Vacations, where he served as Vice President of Marketing and Sales and, in 2000, took over the role of President. In 2009, Murphy left Brendan to become Vice President of National Accounts for AmaWaterways; in 2013, he was appointed Vice President of Sales and became Senior Vice President of Sales in 2019. On this episode of Destination on the Left, Gary Murphy shares his philosophy on standing out as a business by creating immersive experiences for travelers and why he believes that working with Travel Counselors is a solid business strategy. We discuss the benefits of river cruising, and Gary dives into some of the collaborations he has been involved in throughout his career that have helped the company innovate and improve their offering. What You Will Learn in this Episode: Gary's path into the river cruising industry, including the different parts of the industry he has worked in and the entrepreneurial spirit woven through it The history of river cruising in Europe Creative approaches that Gary has taken in developing Ama Waterways' river cruises Gary's philosophy toward the itineraries they create How Ama Waterways encourage their guests to immerse themselves in the experience of the port in which they're located Why they prefer not to include the gratuity and how that empowers guests to take ownership of the experience that they're having Strategies Gary uses when faced with challenges, particularly during the last few years Why Ama Waterways love collaborating with their Travel Advisor partners, and why they believe it's the most financially rewarding way to manage their business Opportunities for competition that AMA Waterways is working on right now Creative Approaches in Travel As travelers, often our most valuable commodity is time — Gary guides us through how Ama Waterways plan and create their river cruise itineraries to allow guests to make the most of their vacation by enabling them to wake up each morning in a beautiful new town. He shares how they have designed their trips to take advantage of the most beautiful parts of a country while cruising during the day, and details some of the ways the company has innovated to provide the best experience possible to their guests. We also discuss creative ways that Ama Waterways has encouraged travelers to make the most of each new destination on the cruise and their philosophy that you need to spend less time on the ship — no matter how beautiful and luxurious it is —and more time enjoying each new town or city. Ama Waterways' Philosophy on Travel Gary shares how Ama Waterways do things that they feel are the best use of their clients' time, that give them the best value and deliver a superb travel experience. He describes how the company's founders are, at heart, adventurers with a fortitude that moves them forward through challenges. Ama understands the best way to travel, and they follow that philosophy to deliver exceptional experiences. Gary and I discuss the difference between a poor quality all-inclusive experience and a premium experience that encourages guests to experience the gastronomy of the country they're visiting. We touch on what makes Ama Waterways stand out in a crowded market and why they prefer to march to the beat of their own drum and curate an experience that enhances their guest's vacation than follow the crowd. Creative Coopetition in River Cruising Gary discusses some of the upcoming collaborations with competitors, including The American Society of Travel Agents conference in Budapest next month. River cruise lines have come together and coordinated their ships' timetables so that travel advisors can see the different ships firsthand. Collaboration with guests is also a fantastic way to discover opportunities. Gary shares some of the partnerships Ama Waterways has built with other businesses after being guided by what clients are looking for to make the river cruise experience even better. Resources: Website: www.amawaterways.com LinkedIn: https://www.linkedin.com/in/gary-murphy-815641155/

Carrie Simmons is a leader, strategist, and creative problem-solver with expertise in values-driven, integrated brand and marketing approaches. She is the Executive Director of the Stowe Area Association, outwardly known as Go Stowe, serving approximately 250 business members by promoting the Stowe brand through effective public relations, social media strategies, as well as and operating a visitor information center and central reservations service for hotels and inns. Prior to Go Stowe, Carrie was the owner and creative director of New Ground Creative, a creative firm that built brands through engaging design, dynamic campaigns, and authentic messaging. Carrie finds inspiration in travel, singing, reading, and time spent outdoors with her family. She is currently a board member of Stowe Vibrancy and Executive Board Member of the Vermont Association of Chamber of Commerce Executives. Rachel is Chief Hospitality Experience Officer at the Sun and Ski Inn in Stowe, Vermont. She is passionate about hospitality, tourism, and marketing, and she serves on the Board of Trustees of her local destination marketing organization, Go Stowe. In December 2018, Rachel completed a certificate in Hospitality Management from eCornell. In 2020 Rachel founded her coaching practice, Peak, and she is currently working towards her International Coaching Federation certification. Rachel is an avid reader, community leader, proud wife, and mother of three and loves to mountain bike and nordic ski in the woods of Vermont. On this episode of Destination on the Left, I talk with Rachel and Carrie, two extraordinary leaders in the travel industry from Stowe, Vermont. We discuss how facing challenges forces you to accelerate plans and how the pandemic led to a collaboration between three communities and the creation of a new brand. Rachel also gives her perspective on what's going on in the travel and tourism industry right now, and why she made the decision to niche down in her marketing. What You Will Learn in this Episode: Why having a solid relationship with your DMO will benefit your business Why Rachel went into hotel management despite never planning to take over the family business Accelerate Women Leaders in Travel leadership retreat and how Carrie and Rachel feel it adds to professional development for women What Stowe as an area and Rachel as a hotelier have done to stand out from the crowd How Rachel reimagined and expanded the Sun and Ski Inn to exceed modern family's vacation expectations Why refining your target market can expand rather than reduce your business opportunities Recent challenges that Carrie and Go Stowe have faced and the creative solutions that have come from adversity How technology has played a part in being prepared for the future Why taking risks and paying attention to trends has paid off for Rachel's business Carris's advice for DMOs looking to creatively collaborate with peers and neighbors Future Travel Trends It's always worth paying attention to what's going on in the market and planning for upcoming trends. The last two years have shown that constant change and evolution are the only things you can bank on in this industry. Rachel describes her philosophy of taking risks in her hospitality business and why she constantly keeps one eye on the future as she makes decisions in her business. Thinking about how you plan to evolve as a destination prepares you for whatever is around the corner and allows you to pivot quickly with demand. Carrie describes how the Stowe Area Association has found opportunities to collaborate with perceived competitors to create something bigger together than they could create alone. She shares examples of some amazing coopetition partnerships and why it's essential to come together to weather storms successfully. Collaborating with the Wider Community There are myriad opportunities to bring visitors into your area if you creatively collaborate with others in the travel and tourism industries. Carrie discusses the DMO perspective on seeking ways to connect with others to bring people to Vermont as a whole. We need to find ways to think outside of the box and realize that it's not always necessarily the traditional collaborations that are the most effective. Everyone you collaborate with in your town, in the different segments, and whether for economic development or recreation, builds a beautiful network of people. Rachel and Carrie emphasize that their community is what makes Stowe so special, in addition, of course, to the extraordinary landscape, historic buildings, shops, restaurants, and places to stay. It's really the people that make the soul of the community. And that's a big piece that stands out. A rising tide raises all ships, after all, so leveraging the unique mix of businesses and supporting each other as a destination helps Stowe move forward. Marketing Your Destination From a marketing standpoint, it can be hard to make a choice about who you're hoping to appeal to with your destination. Many people hope by targeting as broad an audience as possible; they will be more successful in their business. Rachel describes why she decided to focus in tight on promoting her hotel and attractions to active couples and families and how that changed the business for the better. Carrie ends our inspiring conversation by emphasizing the need to embrace the idea that the travel and tourism industry isn't necessarily the end goal. The visitor economy is the pipeline to providing opportunities to the community and interconnecting them with other organizations. Having a holistic approach to the industry is the key as we're moving forward into 2022. Resources: Website: www.sunandskiinn.com Website: www.peakinspiringtransformation.com Website: https://gostowe.com/ Website: https://www.womenleadersintravel.com/ Facebook: https://www.facebook.com/sunandskiinn Facebook: https://www.facebook.com/gostowe LinkedIn: https://www.linkedin.com/in/rachel-vandenberg-2102293/ LinkedIn: https://www.linkedin.com/company/stowe-area-association/

Melinda Huntley is the Executive Director of the Ohio Travel Association, the only statewide trade association representing all tourism industry sectors. Representing Ohio's $43 billion tourism industry, the Ohio Travel Association makes Ohio's tourism businesses stronger, better prepared, and more profitable through unifying the voice of the industry for legislative advocacy, providing professional development opportunities and training, and connecting buyers and sellers with events such as the Heartland Travel Showcase. On this episode of Destination on the Left, I talk with Melinda Huntley about the four elements that she believes make for a successful collaboration and how to apply them in real situations. Melinda also shares details of the innovative Epic Destinations program that the Ohio Travel Association is developing and dives into the ever-changing travel and tourism industry landscape. What You Will Learn in this Episode: Why Melinda moved from Biomedical Communications into the travel and tourism industry Why Melinda believes that working at a DMO was a life-changing experience for her The many different areas of expertise you end up learning as part of a destination marketing organization How to pick a niche market and build a program around it How the Ohio birding collaborative project came about Being active in the local community helps you recognize new marketing opportunities How seeking collaboration in the face of opposition helps solve significant problems The importance of finding common ground in making partnerships successful The four elements that comprise a collaboration that really works Telling the whole story of a destination, spotting opportunities, and digging into the details Why it's critical to focus on your 'why' Recent projects that Melinda has been involved in that have leveraged collaboration The Ohio Travel and Tourism Academy and what they do to help tourism professionals The Heartland Travel Showcase, Epic Group Travel, and why Melinda became interested in the unique selling points of group travel How to Achieve Successful Collaborations On this show, we're all about building partnerships with others that benefit everyone. My discussion with Melinda was so valuable, and she shared so many golden nuggets in our conversation. She describes the four elements that are absolutely critical to achieving a successful collaboration. We discuss why you need to invite others to the table, why you shouldn't be afraid to give credit elsewhere, how to understand the vital role that perception plays, and the importance of seeking out the root cause of making a change. We discuss in detail how to apply each of these elements, and Melinda provides specific examples of how she has used them in her organization. We dive deep into the importance of focusing on your 'why' as a travel and tourism organization and seeing the end goal as the key achievement. Melinda steps us through her recent Birding project — how it got off the ground and why inviting others to the table really helped the Ohio Travel Organization get it off the ground. Building Skills Pivoting and evolving are skills we have all had to embrace recently, and as a community, professionals in the travel and tourism have had to do it more than most. Melinda describes how asking your stakeholders what they need is an oft-missed step in a project and shares why when you seek guidance, you can really make a difference. Focusing on your stakeholders and your customers wise is essential when you're trying to draw focus to our destination, but often we are tripped up by not making our value clear. Melinda shares an example of when she had to take a pause when organizing a virtual conference and go back to the bones of what attendees really wanted from the event. Getting Ready for Group Travel Melinda shares why she's so excited about the group tour market and the possibility of leveraging the trend towards transformative travel and developing group experiences that are unique. The demand for curated travel in someone has accelerated because of the events of the last few years, so there is a real opportunity for destinations to set themselves up for success. We discuss the importance of innovating in the space and move on from how group travel looked 20 years ago. Melinda shares the Epic Group Experiences — a training and recognition program for group travel, and how her team developed a designation program to share standards and best practices. Planning for the future is exciting and organizations like Melinda's really are at the forefront of building collaborative networks that move the travel industry forward. Resources: Website: www.ohiotravel.org Twitter: https://twitter.com/ohiotravel Facebook: https://www.facebook.com/OhioTravel/ LinkedIn: https://www.linkedin.com/in/melindahuntley/