Bulletproof Dental Practice

Bulletproof Dental Practice Podcast Episode 34 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Reposted from Dentistry Uncensored with Howard Farran Key Takeaways: There seems to be a lot more opportunity in the Atlanta area focusing a new practice in more rural areas. Having great chair-side manner is key to success in dentistry. Some of that manner is inherent, but it can be developed with real-world training. Solo dentists have great advantages in providing excellent customer experiences, quality, and value. Dental corporations bring competition, which in turn makes the entire industry healthier. Dental offices never stop needing new patients, nobody keeps their new patients for life. Society is changing, but dentistry has been the same cottage industry that it’s been since inception. Writing down your goals is a key step in making them happen in your life. Partnerships in dentistry are hard. Be very careful when choosing partners for your business. Org charts are important. Make sure roles are clear, especially with your partnerships. Focus your attention on working “on” your business, instead of working “in” your business. Don’t wait to plan your business until the end of the week, do it first. References Dentistry Uncensored Influence by Robert Cialdini Persuasion by Robert Cialdini Under Armour® Protect This House Abundance by Peter Diamandis Ask Gary Vee with Gary Vaynerchuk

Bulletproof Dental Practice Podcast Episode 33 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Dave Monahan, CEO of Kleer Key Takeaways: Kleer is a cloud-based dental care plan that helps dentists connect with patients who want more service. 50% of consumers in the US don’t see the dentist on an annual basis. Dental insurance is too complex, too many limitations, too expensive. Consumers and dentists both are frustrated with the system. Consumers want more dental care, but they face issues with cost, fear of cost, and not having any coverage. Customers want something that is simple, affordable, transparent, and something they can trust. Kleer removes the middle man (insurance company) from the process, which removes complexity and cost. Consumers overestimate dental procedure costs from 200-500%. Dentists on the Kleer plan keep about 90% of all payments. Patients who opt in to a membership plan will accept more treatment, creating a win-win for dentist and patient. Kleer offers three plans; children, standard, & perio. OFFER FOR BULLETPROOF DENTAL PRACTICE NATION: Kleer is free to implement, and for dentists who implement after listening to this podcast, Kleer will waive their fees for the first three months of use! Contact Dave at dave@kleer.com! References illumitrac Quality Dental Plan

Bulletproof Dental Practice Podcast Episode 32 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Chuck Blakeman, entrepreneur and presenter at GOTT Summit  Key Takeaways: GOTT stands for Get Off The Treadmill, the annual summit is all about creating a dental practice that produces BOTH time and money. 70% of business is similar/generic. Problems are the same across industries. Business has little to do with the craft itself, but everything to do with the way people work. Dentists really need to get off the treadmill of working in business to work on business and be free to do the things they love. Separation of work and private life is false. Practice owner’s game is about how to make more money in less time. Need to demand both time and money from your career. Research shows there is a proportional link between happiness and money up to $70-80k, above that the level of happiness diminishes with each additional dollar. Key questions: What do I want out of life? What kind of practice do I need to build to give me that kind of life? What kind of stuff do I need (or not) to support that lifestyle? Chase your end, use time and money to get what you want. Your dental career and/or practice should be an expression of your own vision. 2/3 of all people who’ve lived to be 65 – in the history of the earth – are alive right now. The first person who is going to live to the age of 150 has already been born. For thousands of years the #1 motivation was survival. We’re now entering the participation age, where the #1 motivation is significance. 70% of people in your practice are phoning it in. Only 30% are engaged. 51% of everyone at work in the US is actively looking for a job. 86% of people at work in the US would take a job that dropped into their lap. Only 14% would not take another job and are happy with their current position. If you believe people are stupid and lazy, you will end up with a practice where everyone is stupid and lazy. If you believe people are smart and motivated, 4 out of 5 people will respond as smart and motivated. Cost of turnover is between 50-800% of annual salary. It’s a cost no business should plan to afford. Great hiring is KEY. We want leaders, not managers. Managers tell, leaders ask. 50% of businesses fail in 5 years, 80% fail in 10 years. 98% of the reason businesses fail is because somebody got tired, and it’s because they had the right motivation and the wrong process. How do you get to the point where your practice continues to grow, while you are being strategic as a leader? Most of us tend to make decisions based on the short term, and that’s the #1 issue in our lives. Are you making decisions based on where you are, or on where you want to be? So, what’s the magic formula? Step 1 is to change your mindset and intention.  References Making Money is Killing Your Business by Chuck Blakeman Why Employees Are Always a Bad Idea by Chuck Blakeman GOTT Summit The Human Side of Enterprise by Douglas McGregor Built to Sell by John Warrillow Small Giants by Bo Burlingham  Tweetables “Use your practice to build your lifetime goals.” -Chuck Blakeman “We are meant to live every day of our life fulfilled.” -Chuck Blakeman “The most important person is not the leader, but the first follower.” -Dr. Craig Spodak “We want leaders, not managers. Managers tell, leaders ask.” -Chuck Blakeman “If you want to sell your business it’s probably because it doesn’t work for you.” -Dr. Craig Spodak “The business that anybody would want to buy is the one you wouldn’t want to sell.” – Chuck Blakeman “Being a leader is simple, but it’s not easy.” -Chuck Blakeman “If anyone comes to you with a complex solution, it’s probably a bad solution.” -Chuck Blakeman “You get what you intend, not what you hope for.” -Chuck Blakeman

Bulletproof Dental Practice Podcast Episode 31 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Ben Greenfield of Ben Greenfield Fitness Key Takeaways: What is biohacking? Used to mean someone who literally hacks their biology. Lately it’s become a catch-all term for figuring out ways to enhance biology by hacking or shortcutting for better biological health. Benefits and drawbacks to reverse osmosis water Best approach to detox from mercury and lead Pompa’s True Cellular Detox Chelation therapy 3-4 things the average person can pay attention to? Focus varies from person to person, but consistently cleaning & detoxing the body is key. Sweat every day, great for detoxification Doing something that moves the lymph fluid (Qigong shaking, mini trampolines) Intensive, hard breathing (Kundalini yoga) Morning routines, including heart rate monitors, breathwork, yoga, tissue work, drink water, bulletproof coffee, writing, biohacking methods, easy exercise, saunas, cold shower, smoothies Gratitude is one of the most powerful physiological exercises Nootropics Qualia Everything is customizable based on what your body needs, every individual has the ability to readily get various testing to determine exactly what your body needs to function optimally

Bulletproof Dental Practice Podcast Episode 30 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Watch the full video of the lecture by clicking here!  Start with Why Born & raised ATL Buckhead - flagship practice “To use my God-given talents to provide for my family, friends, and team. To use dentistry & business of dentistry to create a legacy. To enjoy my finite life and to know I maximized it and I mattered.” My Practice Evolution Start, today, where I’m going? 2002 - Graduated dental school 2005 - Started FFS practice 2009 - Opened 2nd location (Buckhead), added 2 associates (during recession) 2016 - Acquired PPO practice (investor not clinical), multiple real estate acquisitions 2017 - Building 3rd location, 2nd acquisition, 5th property acquisition, 2 more associates 2020 - Consulting, Exit (roll-up) EBITDA Struggles like anyone… 2015 vs 2016 Failed partnership $560k embezzlement Extreme clinical burnout Family demands The lesson it taught me - KEEP GOING The difference between success and failure can be just one more step Re-engineered my life Purpose of work is to provide for our life Work to live, don’t live to work Changed my work schedule and moved to 9 days clinical / month Take off one week per month Got balance and focus back Balance circle Exciting times in dentistry Dentist listed as #1 of 100 Best Jobs by US News & World Report Digital technology convergence Technology is exploding with digital convergence Digital impressions Dentistry caught Wall Street attention too! Valuations can be excellent if you get large enough 10 - 20X EBITDA is not uncommon Podcast launched late 2016 All about systems & marketing Why start a podcast? Habits of Highly Performing Offices These are not just my habits, not claiming to have it all figured out You are the average of the 5 people you spend time with EXCEPTIONAL & contagious culture Realize you’re not the most important person Get an awesome team and then get out of the way Team will protect your environment Value of having a morning meeting, covering: REVIEW DENTAL INTEL Production / Collection / Goals Same day opportunities Actual monthly growth (NP - attrition) Outstanding treatment? Outstanding balance? Marketing opportunities? PRIDE in physical space Team loves their offices Spend more time there with family Your practice has guests all day long - be proud & invest in it Focus on patient experience Rehab? Do it. Build? Do it. Clinical excellence & patient education Lots of lip service but few execute on communicating excellence to the people who matter What good is clinical excellence if you can’t use it Become a marketing master Storytelling Video, video, and more video Addicted to social media Not outsourced Not spewing dental, but creating entertainment Examples Marketing on social media Follow trends, look at the app store Online reviews & process Why is Amazon the leader in consumer? Our process Time is precious so incentivize Google & Yelp are the leaders, Facebook is a far 3rd place Yelp hack Number obsessed Monitor numbers daily (morning meeting) DENTAL INTEL What you track & focus on naturally increases Pearson’s law: That which is measured, improves. That which is measured and reported, improves exponentially. Focusing on WRONG metrics... Not just NP Not just collections Better metrics… # patient visit $ per patient visit % overhead ACTUAL monthly growth Value creation Video / education Patient experience Website / marketing Law of reciprocity INVEST IN YOU CE, podcasts, meditate, enhanced food & nutrition, personal trainer, personal coach, executive assistant, complex physical w/physician, Bulletproof coffee You better be GOOD first, lots of peeps depend on you Set goals & review them daily Balance circle What’s going to move the needle forward TODAY BE EPIC as a goal, in all areas of your life We get one ticket on ride called planet Earth Resources: Dental Success Summit

Bulletproof Dental Practice Podcast Episode 29 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Dr. Chris Ramsey / Co-owner of Ritter & Ramsey Watch the full video of interview by clicking here!  Key Takeaways: Take care of your team. Your team will take care of your patients, and your patients will take care of our profits. Strive to be the best. You don’t have to be the best in the WHOLE world, but be the best in YOUR world. Success isn’t the same for everyone. Define what success means for you. Make sure you can answer the question “Why do people choose to come to your office?” Make sure you define your answer and clarify that vision with your team. Achievement is not always related to fulfilment. Chris Ramsey created a lecture program called M.A.S.T.E.R., dedicated to teaching people how to be great at what they do and do more of the dentistry they love. Mindset – The conscious, unconscious, and subconscious parts of your brain. Your brain is working like a hard drive, storing information randomly. Typical dental experiences are usually TERRIBLE. It’s uncomfortable, can be painful, and is filled with bad news. You have to make the dental experience positive – start with a positive, and end with a positive. Addressing Choice – dentists have to stop overwhelming patients with too many options. When it comes to choices, more is not better. Influence people so they feel like the decisions they make are their own. Use body language for subconscious influencing. People remember most the last thing you told them. The sequence you use in presenting options matters. Storytelling – Approach as if you’re getting ready for a TED talk. There is an art to storytelling. Craft a message map. People make decisions based on emotions. Use a voice recorder to really listen to what you say and how you say it. Dentistry is not a commodity, it’s a service. Training the Eye – Learn how to read body language. Women are innately better at reading body language than men. Strangers read each other at an accuracy of 20%. You can’t guess people’s reactions solely by first impression. Scratching the neck indicates “I don’t really agree.” Playing with hair is subconscious calming tactic. Arms crossed could mean a million things, don’t assume it’s nervousness. Look at their hand position. If fists are clenched they are defensive. See no evil, hear no evil, speak no evil; touching their mouth/face, rubbing of eyes, rubbing/touching their nose, or touching of ears indicates anxiety or covering of truth. Someone turning their torso towards you invites you into the conversation. If they turn away it’s a cue they might not want to talk to you at the moment. Don’t rely on people’s faces to tell you the truth. Read their body cues instead. Pay attention to the clues and craft your message accordingly. Look for pacifying behaviors, assess what made them nervous, alter the conversation and move it back to neutral. Once there aren’t any more pacifying behaviors, stop talking. Expectation – Why do things cost what they do? Is your product worth what you charge? It’s all psychological, it’s all about the experience. Trigger effect is something intangible that triggers you to say something is valuable. Attention to detail is important. Recognizing Persuasion – Social perception and influence is incredibly important to your business. Search out the easy & right things to do for people. Those things go far to prove your value and create customers for life. Reciprocation rule; do unexpected things for people and they will reciprocate. Why spend money trying to get new patients who you don’t know rather than spend money on patients you already have? Invest in your patients. Every person that comes through your door wants to feel a connection. You and your team should do everything you can to foster that connection. Make it about them.  References Digital Smile Design (DSD) The Dip by Seth Godin Purple Cow by Seth Godin Poke the Box by Seth Godin Linchpin by Seth Godin Blink by Malcom Gladwell TED Talks Mindset: The New Psychology of Success by Carol S. Dweck, Ph.D. Influence by Robert Cialdini How to Win Friends and Influence People by Dale Carnegie  Tweetables: I don’t think anybody listening to this podcast ever wakes up, stretches, and says “I can’t wait to be mediocre today!” – Dr. Chris Ramsey Success isn’t the same for everyone. Define what success means for you. – Dr. Chris Ramsey Take care of your team, your team will take care of your patients, and your patients will take care of our profits. – Dr. Chris Ramsey If you can’t explain it simply, you don’t understand it well enough. – Albert Einstein It’s time to start trying new things, and start failing. – Dr. Chris Ramsey Failure is just a seminar. A mistake is just a learning experience. – Dr. Craig Spodak Your practice is not stagnant, that is a myth. You’re either growing, or you’re dying. – Dr. Chris Ramsey Every person that comes through your door wants to feel a connection. – Dr. Chris Ramsey

Bulletproof Dental Practice Podcast Episode 28 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Dr. Chris Ramsey / Co-owner of Ritter & Ramsey Watch the full video of interview by clicking here!  Key Takeaways: Take care of your team. Your team will take care of your patients, and your patients will take care of our profits. Strive to be the best. You don’t have to be the best in the WHOLE world, but be the best in YOUR world. Success isn’t the same for everyone. Define what success means for you. Make sure you can answer the question “Why do people choose to come to your office?” Make sure you define your answer and clarify that vision with your team. Achievement is not always related to fulfilment. Chris Ramsey created a lecture program called M.A.S.T.E.R., dedicated to teaching people how to be great at what they do and do more of the dentistry they love. Mindset – The conscious, unconscious, and subconscious parts of your brain. Your brain is working like a hard drive, storing information randomly. Typical dental experiences are usually TERRIBLE. It’s uncomfortable, can be painful, and is filled with bad news. You have to make the dental experience positive – start with a positive, and end with a positive. Addressing Choice – dentists have to stop overwhelming patients with too many options. When it comes to choices, more is not better. Influence people so they feel like the decisions they make are their own. Use body language for subconscious influencing. People remember most the last thing you told them. The sequence you use in presenting options matters. Storytelling – Approach as if you’re getting ready for a TED talk. There is an art to storytelling. Craft a message map. People make decisions based on emotions. Use a voice recorder to really listen to what you say and how you say it. Dentistry is not a commodity, it’s a service. Training the Eye – Learn how to read body language. Women are innately better at reading body language than men. Strangers read each other at an accuracy of 20%. You can’t guess people’s reactions solely by first impression. Scratching the neck indicates “I don’t really agree.” Playing with hair is subconscious calming tactic. Arms crossed could mean a million things, don’t assume it’s nervousness. Look at their hand position. If fists are clenched they are defensive. See no evil, hear no evil, speak no evil; touching their mouth/face, rubbing of eyes, rubbing/touching their nose, or touching of ears indicates anxiety or covering of truth. Someone turning their torso towards you invites you into the conversation. If they turn away it’s a cue they might not want to talk to you at the moment. Don’t rely on people’s faces to tell you the truth. Read their body cues instead. Pay attention to the clues and craft your message accordingly. Look for pacifying behaviors, assess what made them nervous, alter the conversation and move it back to neutral. Once there aren’t any more pacifying behaviors, stop talking. Expectation – Why do things cost what they do? Is your product worth what you charge? It’s all psychological, it’s all about the experience. Trigger effect is something intangible that triggers you to say something is valuable. Attention to detail is important. Recognizing Persuasion – Social perception and influence is incredibly important to your business. Search out the easy & right things to do for people. Those things go far to prove your value and create customers for life. Reciprocation rule; do unexpected things for people and they will reciprocate. Why spend money trying to get new patients who you don’t know rather than spend money on patients you already have? Invest in your patients. Every person that comes through your door wants to feel a connection. You and your team should do everything you can to foster that connection. Make it about them.  References Digital Smile Design (DSD) The Dip by Seth Godin Purple Cow by Seth Godin Poke the Box by Seth Godin Linchpin by Seth Godin Blink by Malcom Gladwell TED Talks Mindset: The New Psychology of Success by Carol S. Dweck, Ph.D. Influence by Robert Cialdini How to Win Friends and Influence People by Dale Carnegie  Tweetables: I don’t think anybody listening to this podcast ever wakes up, stretches, and says “I can’t wait to be mediocre today!” – Dr. Chris Ramsey Success isn’t the same for everyone. Define what success means for you. – Dr. Chris Ramsey Take care of your team, your team will take care of your patients, and your patients will take care of our profits. – Dr. Chris Ramsey If you can’t explain it simply, you don’t understand it well enough. – Albert Einstein It’s time to start trying new things, and start failing. – Dr. Chris Ramsey Failure is just a seminar. A mistake is just a learning experience. – Dr. Craig Spodak Your practice is not stagnant, that is a myth. You’re either growing, or you’re dying. – Dr. Chris Ramsey Every person that comes through your door wants to feel a connection. – Dr. Chris Ramsey

Bulletproof Dental Practice Podcast Episode 27 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Fred Joyal / Founder of 1-800-DENTIST  Key Takeaways: Many dentists still struggle with basic ideas of effectively promoting and marketing their practices. Patients judge you by their experience, and 90% of the patient experience is non-clinical. Developing clinical skills is important, but success is determined by the office’s culture. Building better relationships with your team and patients will make you wildly successful. A good patient who you treat well will earn you five new patients. The best marketing strategy is to CARE. The new economy is centered around caring and convenience. Dentists obsessed with adding value for patients are those who are killing it. It’s not about you. Everything the patient experiences (sees, touches, tastes, hears and smells) affects case acceptance. Most of our decisions are not rational, they’re based on feeling. If you don’t trust the doctor it doesn’t matter how much pain you’re in. Patients should feel in control of their decisions based on your communication with them. If you put people in a better mood they’re more amenable to accepting treatment. You can’t always compete on a macro level, so deliver experience on a micro level. If the dentist isn’t comfortable communicating benefits to patients find someone who is and have them present treatment options. The dentist only has to be good clinically, have remarkable personable people around who can’t resist upselling dentistry. Assess the personalities around you and find people to complement your weaknesses. If your business is making time AND money for you, that’s a business. If you work hard and it makes money because you put in more time that’s a job. Create freedom for your team to make you aware of where you can do better. Learn how to build rapport with your patients. Keep focused on your mission to help educate the patient and prevent future pain, not on closing a sale. Learn public speaking skills, study neurolinguistics. These skills will catapult you to the next level. The whole environment has to support your mission; whoever is presenting the case needs to listen, watch body language, empathize with their position. BUILD TRUST. Express appreciation to your team members. That’s where real motivation comes from. Exercise: for the next week, express appreciation to everyone you encounter, to an absurd level. At the end of the week, gauge how you did. You’ll see the reaction and see how it makes such a huge impact. Work hard to make the people you encounter feel better about themselves. References Everything Is Marketing by Fred Joyal Becoming Remarkable by Fred Joyal Get Fred’s books for $10, including shipping, by using code FREDJOYAL Tweetables: Don’t be obsessed with you, be obsessed with your patients and adding value for them. – Dr. Craig Spodak People want to buy but they don’t want to be sold. – Dr. Craig Spodak You’re not on an island, surround yourself with people who can fortify your weaknesses. – Dr. Peter Boulden Nobody is great at everything. If you do everything, you’re probably average at everything. – Fred Joyal Feeling gratitude without expressing it is like wrapping a present and not delivering it. – Fred Joyal Trade your expectations for appreciations and your whole world changes in an instant. – Tony Robbins The business doesn’t serve you, you serve your people. – Dr. Craig Spodak

Bulletproof Dental Practice Podcast Episode 26 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Stuart Faught / Founder of PatientSnap.com Key Takeaways: Online reviews are crucial to the success of your dental practice, they can also be very hard to obtain. Make sure every patient receives a text message right after their appointment asking for review and giving links to post a review. Key platforms are Yelp, Google, and on your website. 88% of patients are currently checking online reviews before going into a practice. There’s a democratization of small business; people have a much greater power to make or break your business. Shoot for getting the most stars and the best reviews. Cadence and consistency are important. Look at your review request process as an evergreen strategy and not a quick fix. Respond to every negative review, and at least some of the positive reviews. Every review response is another marketing opportunity. Even the best practices will eventually get a bad review. An occasional bad review actually authenticates all your positive reviews. Use bad reviews as a way to get patient feedback and an opportunity to keep them as loyal customers. Reviews translate your culture, can add value to the business’s sale price, and attract top-performing talent to your office. Best practice: Doctors have say-so on which patients should get request to review Have one person accountable for actually sending Use technology to send a text Ask screening questions first; ask if experience was positive or negative If they’re positive they’re sent links to review on Yelp, Google, or website If negative they are sent to feedback comment box and assure them you’ll work to make things right It has to be easy or they’re not going to do it. Target conversion rates is at least 10% of requests. Don’t spam, patients shouldn’t be asked to write a review more than once every six months. Make reviews fun, get your team excited and reward your team and patients for their efforts. Review add-ins are also key; work to get patients to check in, add a picture, and interact with the review platform as much as possible. We’re just barely scratching the surface with “social proof.” Everything is moving toward video and authentication. PatientSnap.com is offering a 30-day trial to listeners who try out the demo. Tweetables: Online reviews are the modern day word of mouth. – Stuart Faught People don’t buy what you do, they buy why you do it. – Dr. Craig Spodak

Bulletproof Dental Practice Podcast Episode 25 Hosts: Dr. Peter Boulden & Dr. Craig Spodak Guest: Erika Pusillo / Practice Optimizer @ Spodak Dental Group Key Takeaways: Running a 4-person office is quite different than running a 40-person team, the key is having the right leadership for your team. Every new stage in your life requires a different version of you. Seek areas that need improvement and try to optimize those areas. Leadership is essential for practice growth, having one person running the whole show can lead to breakdowns. Leadership is bringing other people around you up and into ownership. Nothing will ever be perfect. Start and try, if it doesn’t work the first time then identify what that is and change it. If it does, then multiply those things that work great. The goal is to allow team members to think for themselves, with leadership’s guidance on best practices to get results. Writing down your vision and sharing it creates a snowball effect. Your whole team will be inspired and empowered. Any relationship that is transactional is not a good relationship. Raises should be based on contributions to the practice and producing results, not simply showing up and doing your job. Any practice’s greatest asset is its human capital. The first step in making sure everyone is aligned with the practice’s values is to define your vision and include the team in your goals. Have the team be a part of the decision-making process. Set goals and attach a metric to them. Make sure your team is motivated and ahead of the game to achieve those metrics. Drive your team to be hungry for knowledge and give them leeway to seek knowledge in many different forms. Is there one person already in your business that thinks and acts like a stakeholder? Help them develop their leadership skills. Mastermind with your team. Reward and recognize when the team is doing things right. Great leadership isn’t when the leader has all the answers, it’s when they recognize they need other people and their experiences for the greater benefit of the team. Resources Mentioned: GOTT Summit Bonnie Hickson – The Progressive Dentist Chuck Blakeman – Why Employees Are Always A Bad Idea Chuck Blakeman – Making Money is Killing Your Business Dave Logan, John King, & Halee Fischer-Wright – Tribal Leadership Napoleon Hill – Think and Grow Rich Jim Collins – Good To Great Liz Wiseman – Multipliers Tweetables: Management has to happen; it just has to come from inside. – Dr. Craig Spodak Managers are focused on the process; leaders are focused on results – Dr. Craig Spodak The leader’s job is to ask really good questions, if you’re not getting the answer you want, change the question. – Erika Pusillo Work is not just for money, it’s for fulfillment. – Dr. Craig Spodak We don’t get where we are as individuals by ourselves. – Dr. Peter Boulden Everyone wants to work for a company that is not plateauing, but growing. – Dr. Peter Boulden Employees are all stakeholders in your business. – Dr. Craig Spodak The lives of a lot of people are attached to the decisions that you make. – Dr. Peter Boulden You get more of what you praise. – Dr. Peter Boulden A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu