Builders Wanted

This episode features an interview with Keri Taub, Vice President of Strategy at Bloomingdale’s, one of the most well-known and established houses of brands in the fashion world. Keri is an accomplished business executive with extensive experience and knowledge of consumer insights.Can a brand act like a best friend? The team at Bloomingdale’s says yes, and they know how to do it. In this episode, Keri shares her insights on how Bloomingdale’s is approaching data-driven marketing in a changing retail world, how to leverage good data for memorable personalization, and when to go an extra step further with the highest-stakes clients.-------------------Key Takeaways:In the retail world, brick and mortar stores are still vital, but they need to be very purposeful, and data can drive strategy for physical locationsMarketing includes the whole customer journey, from upper funnel down to the unboxing and in-store experienceUnique data and personal touches can go a long way in maintaining customer advocatesAutomated data can be incredibly powerful in creating personalized, memorable experiences, but with the highest-loyalty customers, it’s often necessary to go above and beyond-------------------“If you’re working from home, you’re at the office, if you commute, you don’t commute, if we catch you at that second, it really makes it so much more effective. And that’s a perfect example of leveraging data very reliably. Because you can’t fool us, right? We know the time you open the email, and so that one feels like a win-win. It’s not invasive information we’re collecting about you, and we’re just sending you something at the time that is most convenient for you.” - Keri Taub-------------------Episode Timestamps:‍*(01:49) - Keri’s role at Bloomingdale’s and her background*(05:28) - Personalizing the shopping and unboxing experience with data*(08:41) - How data influences Bloomingdale’s physical store strategy*(12:09) - Having fluid internal communication and collaboration across teams*(16:24) - The group of customers where automated data sometimes needs to be scrutinized*(22:33) - Ideas about the future of retail marketing*(27:56) - An example of another company doing it right with the customer journey (hint: it’s Disney)*(30:01) - Ending advice: how to hit the right mix of personal touch and quantitative insights-------------------Links:Connect with Keri on LinkedInConnect with Kailey on LinkedInVisit Bloomingdale’s websiteLearn more about Caspian Studios

Data…It's the foundation for modern enterprises to make decisions, move strategies forward, and build relationships with their customers.And in a digital-first world, creating great customer experiences requires good data.But what exactly is good data? How are the most successful companies in the world turning data into a competitive asset? And how are they creating digital-first customer experiences that stick? On this podcast, you’ll peer into the minds of influential marketers and digital innovators to learn the tricks of the trade. You’ll learn their strategies and tactics for getting good data and delivering better marketing.Join us to get inspired about the future of your customer experiences on Good Data, Better Marketing.Brought to you by Twilio Segment - powering world-class customer engagement.