You’ve heard of Zoom Fatigue. But what about Zoom Trauma? It sounds extreme, but an article by my guest on this episode Hanna Thomas Uose suggests that this is precisely what we’re experiencing. I was so intrigued by what she had to say, that I invited Hanna onto the show to talk about it. In our discussion, we explore why she thinks that and what we can begin to improve things. We discuss why Zoom (and other video channels) are so traumatic and what thoughts Hanna has about how we can begin to solve the problem. She’s got some great ideas about how social media and the creative arts can help.I’m a keen advocate for what Hanna is proposing and I’ll be following it as part of my Human Risk and Compliance Media Toolkit projects.The original article that prompted this discussion is: https://blog.usejournal.com/the-trauma-of-zoom-bb3609aa41b2To find out more about Hanna’s work visit her website here: https://www.wealign.net/about-usShe’s also on Twitter: https://twitter.com/hannathomas?lang=enWe also referred to:A video featuring Professor Robert Kelly https://www.youtube.com/watch?v=Mh4f9AYRCZYThe Meeting Owl https://www.owllabs.com/meeting-owlSarah Cooper https://twitter.com/sarahcprFor more on the Compliance Media Toolkit, a guide to having better virtual experiences which is targeted at Compliance staff, but available for free to anyone and relevant regardless of your role, sign up here: https://bit.ly/31zALKyFor more Human Risk related content, follow me on Twitter https://twitter.com/humanriskblog and subscribe to the Human Risk newsletter here: https://bit.ly/2DpUjcF

As the risks of failing to comply with regulations & ethical standards increase, how can we ensure that employees do what we want them to? This question underpins my whole Human Risk mission; if we see it as an exercise in rule-making, we're likely to deliver frameworks that look good on paper, but fail to understand the underlying human components of what makes people do the things we don't want them to in the first place.I'm a proponent of "Bringing Science to Compliance". As is my guest. Todd Haugh is an Assistant Professor at Indiana University, specialising in LEAD: Law, Ethics & Decision-Making". So, in my books, he's an Assistant Professor of Human Risk. In our discussion, we explore Todd's research and what he's learned about managing the risks posed by people.You can find out more about Todd and his research here here:https://kelley.iu.edu/faculty-research/faculty-directory/profile.cshtml?id=THAUGH

What can we learn about Human Risk from Football? Or Soccer for my US listeners?On this episode, I speak with Raphael Honigstein. Rapha is a sports journalist who covers football (soccer for US listeners) for several media outlets including The Athletic & BT Sport. In our broad-ranging talk, we explore the Human Risk dynamics of a sport where psychology is a prime factor. In our discussion, I firstly ask Rapha about his passion for the game and how he became a sports journalist. Then we explore a range of different aspects of the game that have a Human Risk angle. How some teams have bent the rules to allow external investors (something that German football has fought hard to prevent for reasons we explain) and why some Managers can extract far better performances from their team than others. We also talk about what the introduction of video assistant referees, a video replay system designed to eliminate human error on the part of referees has meant (and why it seems to have worked much better in Germany than England). And we explore why football players command such high transfer fees and the varied implications of Coronavirus on the game. To find Rapha's writing in The Athletic use this link. A free trial is available: https://theathletic.co.uk/author/raphael-honigstein/Rapha's podcast Steilcast, is also produced by The Athletic and is available on all good platforms. Link here: https://theathletic.com/podcast/163-steilcast/You can find his books on Jürgen Klopp, the rebirth of German football & a German view of English football here: https://www.penguin.co.uk/authors/1050718/raphael-honigstein.htmlBelow you'll find links to the stories we discuss so that you can explore them further if you're interested:The re-opening of the Bundesliga: https://www.nytimes.com/2020/05/15/sports/soccer/bundesliga-rory-smith.htmlHome advantage without spectators?https://www.espn.co.uk/football/german-bundesliga/story/4107639/bundesliga-suggests-home-advantage-a-thing-of-the-past-in-empty-stadiumsThe measures the Bundesliga clubs have gone to ensure quarantine:https://www.dailymail.co.uk/sport/football/article-8311531/Wolfsburg-staying-expensive-quarantine-hotel-Bundesliga-side.htmlhttps://www.washingtonpost.com/world/europe/soccer-is-back-in-germany-but-can-the-season-stay-fair/2020/05/23/e7204f04-9ab9-11ea-ad79-eef7cd734641_story.htmlSoloman Kalou incident at Hertha Berlinhttps://www.dailymail.co.uk/sport/sportsnews/article-8284991/Former-Chelsea-striker-Salomon-Kalou-seen-making-mockery-coronavirus-hygiene-rules.htmlHeiko Herrlich toothpaste incidenthttps://www.theguardian.com/football/2020/may/14/augsburg-head-coach-to-miss-bundesliga-restart-after-breaking-quarantine-for-toothpasteDynamo Dresden caseshttps://www.dw.com/en/bundesliga-setback-dynamo-dresden-in-covid-19-quarantine/av-53385526Fan Scenes in Paris prior to Lockdownhttps://www.bbc.co.uk/sport/av/football/51845054German football fans protest against ownershttps://www.bbc.co.uk/sport/football/51800444German football ownership ruleshttps://www.bundesliga.com/en/news/Bundesliga/german-soccer-rules-50-1-fifty-plus-one-explained-466583.jspThe story of Hoffenheimhttps://bleacherreport.com/articles/49413-hoffenheim-the-fairytale-football-club#Bundesliga Club Financeshttps://www.forbes.com/sites/manuelveth/2020/04/06/13-of-36-bundesliga-clubs-face-financial-problems-bayern-munich-resumes-practice/#5e2bb51169a7The Controversy around Video Assistant Refereeshttps://www.besoccer.com/new/fifa-prepares-plan-to-reduce-controversy-with-var-8576342020 Champion's League changeshttps://www.uefa.com/uefachampionsleague/news/025f-0fd4721b794e-bfa28091239f-1000--changes-for-this-season/How Hansi Flick replaced Niko Kovac as FC Bayern Manager https://www.dailymail.co.uk/sport/football/article-8432329/Hansi-Flicks-calm-head-simple-approach-turned-Bayern-Municj-superpower.htmlThe story of Jürgen Klinsmann at Hertha Berlinhttps://www.theguardian.com/sport/2020/feb/11/jurgen-klinsmann-resigns-as-hertha-berlin-manager-after-10-weeks

What can we learn about Human Risk from industries, like aviation, where the consequences of errors are matters of life & death.That's a question my guest this time, Andrew Blackie, is more than qualified to answer. He's an independent Safety and Human Factors consultant at Abris Consulting Ltd (http://www.abris.co.uk/). Abris takes aviation safety investigation techniques and applies them to help build operational excellence in the wider safety critical community. Andrew was a Senior Inspector (Operations) at the UK Air Accidents Investigation Branch conducting almost 50 major field investigations, numerous minor investigations and acting as the United Kingdom state representative on investigations conducted by foreign states.With 20 years of aviation experience, Andrew has commercially operated types as varied as the DC-3, the Lockheed Electra and the Citation II for a Formula 1 racing team. He joined the AAIB from DHL Air where he had been a Captain and CRMi on the Boeing 757.Andrew has a Masters degree in "Safety and Accident Investigation" and is accredited by the European Association for Aviation Psychology as a Human Factors Specialist.So super well qualified! In our discussion, we explore some fo the principles used in Aviation and how they can be applied in other scenarios. Plus, learn why recent incidents like this (https://www.independent.co.uk/travel/news-and-advice/airport-hangar-foam-covered-discharge-los-angeles-lax-delta-a9427606.html) are far more severe than they might look.During our discussion, Andrew referenced a research paper by Clewley & Nixon which you'll find here: https://dspace.lib.cranfield.ac.uk/bitstream/handle/1826/14680/Understanding_pilot_response_to_flight_safety-2019.pdf?sequence=4You can follow Andrew on Twitter at https://twitter.com/BlackieAndrew.

How can we stop people from engaging in anti-social behaviour?That's not usually a question you'd ask someone from a marketing agency. But it's precisely the kind of problem that Benoît de Fleurian, my guest on this episode, likes helping his clients to solve.Benoît is the Head of the Behavioural Science for Ogilvy Consulting in Paris. He's worked on campaigns to tackle childhood obesity, gambling and many other social challenges. I came across Benoît because of this video he produced for Ogilvy's Nudgestock Behavioural Science Festival: https://youtu.be/ORWSq36qFkQ?t=3468In that, he explored how BeSci can help prevent public urination. The creative way he approached that problem is an excellent example of how BeSci can be used for Compliance purposes. So obviously we talked about that.We also went on to explore some of the other BeSci projects he's been involved in, including work with the Gates Foundation and on helping children to eat more healthily.In our discussion, Benoît talks about the movie that helped inspire his interest in BeSci. The French original is called État de Siège (in English State of Siege). You can watch the trailer here: https://bit.ly/2WVoQp0For more on Benoît's work visit the Ogilvy France website: https://www.ogilvyredconseil.com/eng/leaders/benoit-de-fleurian/If you liked this episode, I also recommend listening to his Ogilvy colleague Rory Sutherland on an earlier episode of this podcast: kite.link/rory.In my conclusion, I mention various Human Risk outputs, including:The Human Risk newsletter: https://human-risk.us18.list-manage.com/subscribe?u=48e65a30c09bfed289b6f25a5&id=a604cc998dandThe Human Risk YouTube Channel:https://www.youtube.com/channel/UC7n9Gnti31VU2ZRaG9b0r1g?

How can Behavioural Science help get better healthcare outcomes? That's the topic I'm exploring with my guest Aline Holzwarth. She's a Behavioral Scientist working in digital healthcare. Aline is also the founder of Behavior Shop, a consultancy, as well as being a Principal at Dan Ariely's Center for Advanced Hindsight at Duke University.In our discussion, as well as looking at health more broadly, we also explore what we can learn from COVID-19; how have the techniques being deployed to change people's behaviors worked? And what can we learn from them? Not just for healthcare, but in other fields.Aline is also a writer for Forbes magazine and we explore that aspect of her career as well.You can find Aline on Twitter: https://twitter.com/alineholzwarth?A link to her Forbes articles are here: https://www.forbes.com/sites/alineholzwarth/#44964e6c797f

What is Privilege? It's a word that's being used very frequently, but what is it, why is it undesirable and what can we do about it? All questions that my guest on this episode, Grace Lordan, helps me answer. We also explore Cognitive Diversity: what is it and why does it matter?Grace is an Associate Professor in Behavioural Science at the London School of Economics and Political Science. Hger research is focused on understanding why some individuals succeed over others because of factors beyond their control. In this regard, she has expertise on the effects of unconscious bias, discrimination and technology changes. Grace is also interested in using the techniques of behavioural science to design interventions for firms to promote good conduct, diversity and inclusion and curb biases that creep into high stakes decision making.She was my guest on a previous episode where we discussed Diversity: https://www.spreaker.com/episode/28887361You can read more about Grace's work here: http://www.lse.ac.uk/PBS/People/Dr-Grace-Lordan

What happens when a global organization has policies & procedures that clash with local customs & norms? The answer is that you risk non-compliance. Which is where Cultural Compliance comes in and it's the topic of my conversation with my guest Michael Kuckein.Michael is a Compliance Officer working for a global firm and based in Istanbul, Turkey. His experience representing a Western company in a culture where the norms are somewhat different, reveals much about the challenges of ensuring consistency across a global organisation. Michael has some really innovative ideas about how to manage this challenge; it's a discussion that's relevant to anyone operating in a global sphere.

On this episode, I speak to Matt Edwards an expert in marketing. Matt has over 25 years of experience in the industry, having begun his career as a graduate at Saatchi & Saatchi and then becoming CEO of Creative Agency WCRS. He now advises clients on getting a better return for their marketing investment. Matt's website is https://mattedwardsconsulting.com/ and you can find him here on LinkedIn: https://www.linkedin.com/in/mattedwardsconsulting/

Very often, when we're trying to solve a problem, we can find the answer in a previous one. So as we try to get people to wear masks to prevent the spread of COVID, what might we learn from the techniques used to prevent the spread of HIV?On this episode, I'm speaking to Dr Jill McDevitt who is a sexologist. She has three degrees in human sexology so is well qualified to help explore what is an unusual topic, but highly relevant ot the podcast. As the subject matter covers adult themes, listener discretion is advised. Jill came to my attention because of this post on Facebook in which she compared the challenges of getting people to wear masks with the campaign to get people to practise safer sex: https://bit.ly/3fdOkVGThat link is also where you'll find the picture of Jill wearing a particular mask that I also reference on the show.It's a perfect Human Risk case study and I wanted to know more. In this episode, we talk about Jill's career as a sexologist and then go through her list of learnings. Not only was it a lot of fun to record, but its a very 2020 episode!You can find out more about Jill's work from her website: https://www.thesexologist.org/She's also on Twitter: https://twitter.com/sexologistjill