Keys To The Shop : Equipping Coffee Shop Leaders

SHIFT BREAK #30 One of the most important thing you can have in your journey through the coffee industry is patience. One of the most deadly is passivity. Today we use a helpful analogy to talk about trusting the process, playing the long game, building momentum, and advocating for yourself in the cafe. Related episodes: The Barista Slump Advice for New Baristas The Sleepwalking Barista

Negotiations...No matter what you do in coffee, you negotiate all the time. Whether it is for a raise, a better price from a supplier, or a lease for a new location. The question is not whether or not you negotiate, but do you do it well? Do you get taken advantage of? Do you put others on edge? The fact is that when we are faced with conflict around these small and large negotiations we often come in with an internal and then external posture that immediately ignites the situation and makes it harder, or impossible, to get what we want. This also leads to damaging our relationship with the other party. Today's guest, Kwame Christian is here to solve this problem for us! Not only is he the host of the wonderful, "Negotiate Anything" podcast, but he is also the author of the new best-selling book, "Nobody Will Play with Me: How to Use Compassionate Curiosity to Find Confidence in Conflict" In todays episode we dive into the compassionate curiosity framework 1. Acknowledging emotion 2. Getting curious with compassion 3. Engaging in joint problem solving We also unpack why it is necessary to deal with your own psychology first when entering a negotiation or conflict, clarifying what we actually want, we role play some scenarios for both baristas, and owners, and get deep into the mindset and methods needed to negotiate anything. When it comes to business we need to always be trying to position ourselves in a way that will get the best possible outcome. By following the advice in this episode you will be firmly on the road to confidently doing just that. LINKS: https://americannegotiationinstitute.com Book: Nobody Will Play with Me

It's a very special Founder Friday. I am thrilled to welcome to the show the new World Brewers Cup Campion (and first female WBrC Champ!), Emi Fukahori!!! Not only is Emi the WBrC campion but she also runs the world-class cafe MAME Coffee in Zurich? Switzerland w/ her partner (and 2x Swiss Barista Champ Mathieu Theis. This conversation covers so much in term of Emi's journey in coffee to this point. From discovering coffee, to competitions, to owning and runnnng a shop, we get to hear what she has learned through all her experiences that have made her the inspiration she is. The first half we talk competition and go the behind-the-scenes of her amazing performance. We then talk about the world of coffee shops and her experiences and lessons learned from running MAME. She give a lot of great advice and insights. Theres a lot here so grab a cup and enjoy learning from World Brewers Cup Champion, Emi Fukahori! Links: MAME Instagram MAME Facebook https://mame-coffee.com Emi's Winning Performance

SHIFT BREAK #29 : On the road to starting a shop there are things you must learn and experience that will help you get established. Today, Tim Jones, Founder of Liturgy Beverage Company, joins us on the show for a quick look into the 5 most significant factors that helped him go from a barista to a business owner. Enjoy! If you'd like to contribute to Liturgy's Kickstarter click the link below: https://twitter.com/LiturgyBeverage Also find Time on Social media at the links below: Facebook Instagram Twitter

The Barista Manual, The Book of Knowledge, That Binder That Never Gets Updated...whatever you call it there is usually some assortment of documents lurking in the cafe that is meant to be a resource but is more a source of frustration. Writing a high quality manual for the shop is absolutely critical to establishing a baseline of expectations nd equipping the staff and leadership to successfully operate the business day-in and day-out. Today we will be going over the top 10 things your manual must have to truly be useful as well as actually used. I cannot overstate the importance of having a great barista manual. I hope this episode sets you up to write one that serves your cafe well! Please visit the links below for further learning! For resources on harassment and discrimination visit: The Coffee Too Project Related Episodes: 4 Keys to an Effective Checklist 6 Truths About Power SOPs FTW 10 Steps to Being a People First Leader

SHIFT BREAK #28 : On this years Thanksgiving I am so grateful for all of you listening to this show and for the amazing guests who have shared their knowledge and wisdom with us all! This is simply a note to remember gratitude as it is key to a fulfilling career. Links: Self Care 101 Finding Joy in Coffee w/ Nathanael May

Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is, the register is perhaps more important than the machine as it sets up the entire experience for the guest. Either they will get a great first impression or they will have a disappointing and frustrating one that colors the remainder of their visit. As a result of our view toward this section of the bar, baristas, managers, and owners alike, under-invest in it in favor of machine and drink training. There is a real opportunity to level up your shops service and quality by re-prioritizing the register to a place of honor. Today we will discuss these things plus 6 skills that should be taught and practiced at the register to ensure the guest gets a fantastic experience and that the shop runs smoothly and delivers a truly special experience. Enjoy! Links: Episode 45: Simple. Powerful. Hospitality. w/ Philip Paul Turner

SHIFT BREAK #27 : When people come in to our shops they have certain expectations shaped by experiences in restaurants, bars, and other cafes. The average experience is not so great and we have an opportunity to exceed expectations. One way we do this is but the quality of attentiveness and attention we give. Today we will talk about one way to help ensure that you are always focused on the needs of the customers first and foremost. Enjoy!

We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This missing a huge piece of what makes a successful and fulfilling career. Do you want to be able to identify your strengths and use them at work? Would you like to be able to spot the strengths of the people on your team and help them view their roles through the lens of their natural talents? Then today's episode is for you! We are exploring all of these things with Strengths Finder guru Lisa Cummings of Lead Through Strengths. We cover details of what Strengths Finder assessment is and then talk about practical ways to understand and apply it in the cafe that will unlock new levels of morale and productivity for you and your staff. Don't miss this one! LINKS: www.leadthroughstrengths.com Lead Through Strengths Podcast! The Assessment : www.gallupstrengthscenter.com List Of Adjectives – Lead Through Strengths – StrengthsFinder

SHIFT BREAK #26 : Gossip, we have all done it and in the moment it feels good to commiserate, but gossip is a poison that destroys culture and relationships in the cafe. When things annoy you and the opportunity arises to participate in tearing down a co-worker, what should you do instead? How should we be investing into building community in the cafe by building each other up? Today we talk about this very critical issue and I hope it helps you address it with your staff and in your own career. Link: Ep 52 : Solving Coworker Conflict w/ Tom Henschel