Keys To The Shop : Equipping Coffee Shop Leaders

How do you inspire people? This was a question I was asked recently while conducting a day-long workshop for a group of cafe managers. The answer is easy to give, but hard to live. You can think of this also as policy -vs- relationship. Today we are going to talk about our tendency to try and force inspiration, why it falls short, and what to do instead. Related episodes: 179 : What you MUST Know About Employee Culture w/ Stan Slap Introducing Chaos Self-Betrayal and the Art of Action The Broken Chair Reach out! wwww.keystotheshop.com/consulting chris@keystotheshop.com This Episode brought to you by ODEKO! Painless and accurate ordering and inventory odeko.com/keystotheshop

Learning about consumer trends and preferences keeps us sharp and relevant. How well our shops do will have a huge impact on everyone in the value stream of coffee and in order to do our best work we need to be paying attention to what the research says as well as doing our own research locally. Thankfully the SCA has been doing intensive consumer and retail research for over a decade and what they have found may shift the way you view your customers and your business. To discuss the data with us today we are talking with the great Peter Giuliano, Chief Research Officer of the SCA and the Director of The Coffee Science Foundation. Peter has been in specialty coffee for over 30 years. In his long and illustrious career he has occupied almost every role both in the retail shop and roastery. You might also know him as being the former Director of Coffee and Co-Owner of Counter Culture Coffee. He has been deeply involved in SCA training programs, serving as Training Committee Chair from 2005-2007 and has been a volunteer for the Coffee Corps and other CQI programs. Peter has always been a champion for coffee science and is truly thriving in his current role helping connect scientists, economists, sociologist, etc. with the coffee community to produce robust analytics to inform our moves into the future. In this conversation we will dive into some of their findings from the consumer and retail research and discuss how it applies to what we do in the shop. I hope you enjoy! You will learn about: The importance of scientific research What "Specialty Adopters" and "Super Specialty" are How people get their taste preferences How to respond to large-scale studies The importance of local research What does the data show is encouraging and challenging Find out more information here: www.sca.coffee/research Peter on Twitter Related Episodes: Researching the Cafe w/ Dr. Jennifer Ferreira Designing the guest Experience w/ Dr. Lisa Waxman Joseph A. Rivera on Organic Acids & the Importance of Coffee Science The Consumer Revolution w/ Kevin Sinnott Got questions, comments, feedback? Want to work with KTTS Consulting? Chris@keystotheshop.com Visit our sponsors! www.prima-coffee.com/keys 5% off your purchases at Prima Coffee until January 31st! Just use the code "HOLIDAY5" when you visit this link! Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service

It's easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don't get to see much creative hospitality in the form of solving problems for customers. Today we are chatting about the need to empower your staff to make calls on the bar that reinforce the the values and spirit of the organization. Related Episodes: Fear or Inspiration 6 Truths about Power The Power of "Good Authority" Reach out! wwww.keystotheshop.com/consulting chris@keystotheshop.com This Episode brought to you by ODEKO! Painless and accurate ordering and inventory odeko.com/keystotheshop

Getting your local coffee community to come together can be a powerful way to build networks, friendships, and careers. This is what today's guests have made their mission. Javier Alvarez and Joseph W. Gonzalez are long time professional baristas who founded Espresso State of Mind in 2017 to give their fellow baristas a platform to showcase talents, meet one another, and excel in their careers. Besides consulting, content creation, and catering, their main focus is on hosting latte art throw downs. In our discussion today we are going to get an inside look into Espresso State of Mind and walk away motivated by the lessons they have learned, the advice they give for starting something in your own community, and the passion and drive they express for just going out and making your dreams a reality. Enjoy! Links: www.espressostateofmind.com Instagram Related episodes: How to host a Throwdown w/ Justin Shepard Founder Friday w/ Jason Card Mastering Latte Art: Interviews w/ the Best Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here! www.prima-coffee.com/keys 5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service

The hardest part about building a team is building trust. It does not happen overnight and requires patience, but more than that, it requires consistency in small and big ways. Today we are going to talk about how you can cultivate trust in your staff by building your "Trust-credit". In the New Year there will be many goals you set for yourself and your business. It is my hope that the message in this episode will help you see those goals come to pass. Happy New Year! Reach out! wwww.keystotheshop.com/consulting chris@keystotheshop.com This Episode brought to you by ODEKO! Painless and accurate ordering and inventory odeko.com/keystotheshop

That's it! The year is done and to help us ring in the New Year I am re-airing a classic from way back in the day. January 17 2017 is when "Leadership in the Cafe : 10 Steps to being a People First Leader" first aired. Now, three years and 274 episodes later, the message rings just as true and is just as relevant as ever before. If there is anything you need to do to secure a great year for yourself, your staff, and your business it is focusing on how we show up as leaders in the specialty coffee retail space. This episode gives you some great first steps to achieve that. I hope you have a happy New Year. Thank you sincerely for listening, sharing, and allowing Keys to the Shop to play a part in your coffee journey. As you seek to unlock new levels this coming year just remember that YOU... are the keys to the shop! Related Episodes: 100: Why YOU are the Key 013 : Leadership & Managment Master Class w/ Eva Attia 089 : La Marzocco USA General Manager, Andrew Daday 105 : Leadership & Management Masterclass w/ Maria Cleaveland 109 : Leadership Abandonment Syndrome 028 : Why it's OK to be the Boss w/ Bruce Tulgan The Affirmation Vacuum Click here to vote for Keys to the Shop for "Best Coffee Podcast" in the 11th Annual Sprudgies! Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here! www.prima-coffee.com/keys 5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service

It's Founder Friday! Today we get to sit down not once, but twice with Colin Whitcomb of the newly opened Canary Coffee Bar in Milwaukee, WI. In this episode we talk with Colin a couple months before Canary opened and then 3 months after to get a detailed look inside the planning and running of a new business Along with being an amazingly nice guy, Colin has been in coffee for 14 years having worked in some of the nations tope coffee bars. He is also a BGA Executive Counsel member and a long time barista competitor. Colin knows coffee and coffee shops and this move to open his own cafe is quite exciting. There is a lot covered in this 2 part episode and I hope you get a lot form Colin's experiences as an entrepreneur. You will learn about: Canary's unique business concept The value of having people help you in the build out Dealing with the city Learning to let things go The most rewarding parts of starting a coffee bar The challenges of staffing and gauging business needs Self care and time management Why you should over capitalize your business Links: www.Cararycoffeebar.com Instagram Related episodes: 184 : Making Great Business Decisions w/ Dave Stachowiak 111 : Self-Care 101 002 : Master Your Workflow w/ Ryan Soeder Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here! 5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! www.prima-coffee.com/keys Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service

When you start or run a coffee bar you are going to be faced with a ton of options for what products and ideas you will adopt. Saying yes to any and everything can get you and your business in trouble down the road. Today we are going to be talking about why saying "No" can open up more opportunities for success than it closes off and why limitations in the beginning produce freedom in the long run. Related episodes: Before you Expand Differentiation Takes Time Reach out! wwww.keystotheshop.com/consulting chris@keystotheshop.com This Episode brought to you by ODEKO! Painless and accurate ordering and inventory odeko.com/keystotheshop

27 Million. That is the number of people who are trapped in modern day slavery. It is a number that may leave many wondering what they can possibly do in the face of such a daunting statistic. However, today's guest decided that she needed to take action and try to make a difference. Esther Hope-Gibbs is a veteran coffee professional, AST instructor, and the Director and Founder of Manumit Coffee Roasters. Manumit Coffee offers dignity & hope to survivors of modern slavery through training & employment. Their coffee is roasted by men and women who have suffered horrendous exploitation at the hands of traffickers and modern slave traders but are now rebuilding their lives through coffee. In today's conversation we get to hear the Story of Manumit Coffee and all the positive impact it has had over the last two and a half years since its founding. I am so honored to talk with Esther and love that we get to share this episode about giving people the gift of freedom through coffee on Christmas Eve. I hope this is inspiring and encouraging! In this episode you will learn: How Manumit Coffee was born The unique challenges of training a vulnerable community The importance of boundaries The necessity and benefit of structure How Manumit has facilitated success for survivors How to be prepared to take on work with vulnerable people in your business Links: BUY MANUMIT COFFEE! www.manumitcoffee.co.uk Instagram Related Episodes: Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista Solving Teen Homelessness w/ Rugid Grind Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here! 5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! www.prima-coffee.com/keys Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service

Most everyone has had fun playing this game as kid. While it's a great game parties, it's not so great for the coffee shop. Today we talk about how this game gets started in the cafe and what we can do to "ruin" it before it creates major communication and quality problems in our business. Related episodes: Communicate, Duplicate, Repeat The Art of Deep Listening Please Clarify: Being on the same page as your boss Reach out! wwww.keystotheshop.com/consulting chris@keystotheshop.com This Episode brought to you by ODEKO! Painless and accurate ordering and inventory odeko.com/keystotheshop