Community Creators with Shana Lynn

How do you use customer success stories in your business?In this episode, Shana explains how to leverage those stories to their full potential, and she shares tips that will allow you to get more mileage out of every customer success story that you have.Key Takeaways- The power of storytelling (00:57)- Using stories to help people overcome self-limiting beliefs (04:29)- Three key aspects of stories inside your business (06:11)- How to collect customer stories (07:13)- Sharing your stories (10:17)- Streamline Story System (13:31) Additional Resources: - Streamline Story System: https://www.streamlinedstorysystem.com    Use Coupon Code ‘CREATORS’ to get a Discount- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Do you have a good onboarding process? In this episode, Shana explains one key step you may be forgetting.Key Takeaways- The onboarding process will determine the success of your users long-term (01:18)- Always be onboarding (03:03)- The ripple effect of a great onboarding process (07:35)- Preparing the existing community to welcome new members (11:06)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you want to know how to get your members engaged, activated right away, and showing up to your live calls, this episode is for you. Susan Bradley is revealing a strategy she uses to run new member calls that is leading to fast action and a 90% show-up rate.Key Takeaways- Meet Susan Bradley (01:01)- The best community Susan has been part of (04:18)- How to run new members calls (07:09)- The purpose of new member calls (12:49)- How to increase the show up rate for your orientation calls (17:12)Additional Resources:  - The roadmap to $50K on Shopify Podcast: https://thesocialsalesgirls.com/podcast/- Growth Plan Workshop: https://watch.thesocialsalesgirls.com/s/77wKvQ- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

What does it mean to be a 7-figure business owner? It doesn't always mean 7-figure profits. In this episode, Shana passes on her wisdom and experience from being an entrepreneur for over 10 years.Key Takeaways- Who is a 7-figure business owner? (00:48)- Revenue is all good, but what’s your profit (04:48)- Setting aside money for taxes and business savings (07:31)- Working backward to determine your profit margin (08:06)- Don’t worry about 7 figures (13:31) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.Key Takeaways- The tale of 2 customer experiences (01:11)- It is inevitable to make mistakes – how do you resolve them (06:48)- How to respond to customers strategically (10:29)- 2 things to always remember (16:16)- How a relationship ends determines how you feel about it (19:04) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you struggling to keep your members engaged and making progress?In today's episode, Oonagh Duncan shares a simple accountability challenge that has her members making more progress, leading to better testimonials and higher retention.Key Takeaways- The best community Oonagh has been part of (03:34)- Creating a unique culture in your online community (06:14)- How an accountability challenge works (09:22)- Why accountability increases retention rates (16:13)- The benefits of having an accountability challenge for your members (17:45)- How to incorporate accountability checkpoints (20:10)Additional Resources:  - Get Oonagh Duncan’s Gifted Starter Kit for FREE here- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Want to know how to get more conversions from your free community or Facebook group? In this episode, Shana shares 4 keys to increasing sales in your free group. Plus, she is soapboxing on 3 little words that can hold you back from getting more conversions.Key Takeaways- It’s ok to be ‘salesy’ (01:05)- The best way to sell is through connections (03:33)- Create awareness of the need for a solution (04:24)- Prepare your community to become perfect customers (05:02)- Invitation to make more progress (06:07)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

This 15-minute strategy could be your invitation to fewer refunds and higher retention. I'm going to tell you what it is and 3 ways you can leverage it in your online program.Key TakeawaysWhat is a member success call? (01:07)How to use these calls in your program (03:57)Onboarding is a great time to welcome new members with a call (04:03)Reactivate your members with a call (05:08)Call them before they cancel (07:05)The huge return on investment on member success calls (10:03)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Instagram expert Tracy Harris breaks down the three best types of reels you need to be doing to grow your Instagram community, email list, and get more customers.She also shares some of her best tips from growing her own community, Mums With Hustle.Key Takeaways- Mums with Hustle group (08:32)- How culture impacts your community and your business (18:45)- How an Instagram reel is the fastest way to build a community (20:25)- Upcoming features update for Instagram reels (22:13)- The 3 different types of reels to grow your community (23:10)- Organic Instagram strategy (29:06)- How to make your first reel (41:42)Additional Resources:  - Get Instagram Reels Quick-Start Guide: https://tracyharris.co/reels/- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.Key Takeaways- Refining your cancellation process (01:01)- Hiding your cancellation process doesn't help with retention (01:46)- The new California law (02:23)- Information is power (03:15)- Cancellations are good resell opportunities (04:20)- Customer experience is your brand (06:30)- Make your cancellations memorable in a good way (11:12)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!