The DEX Show: A Show for IT Change Makers

In this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection.Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work.Don’t miss Phil's thoughts on "virtual first, but not placeless."Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations.Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isn’t just a luxury; it’s a necessity for modern government operations. Listen to Podcast #72, DEXifying US government (w/ NuAxis), here Watch DEX Show Live video episodes on YouTube hereWatch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five more extremely special guests: Tim McCormack (Team Lead, Edward Jones)Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank) Dhan Pandya (Head of End User Experience, Tokio Marine)Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL)It's a video episode too – that be able to watch on the Nexthink YouTube channel very soon (if not already)Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making these wonderful Experience DEX Show dispatches possible! Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests:Matt Campbell (Product Owner – End User Productivity and Compute, Viasat Inc.)Andrew Sanchez (Desktop Support Analyst II, Vituity)Trent Garewal (Sr IT Professional, Kimley-Horn)Steve Massman (Systems Architect, Veterans United)It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible.Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.'Download the free new report right hereRegister now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tom and Tim welcome Brian Elliott, author of How the Future Works, to dive deep into the changing dynamics of the modern workplace as Generation Z starts to transform the workforce. They explore common misconceptions about Gen Z, how this digital-native generation is shaping workplace expectations, and the critical importance of hybrid work models that balance mentorship and socialization.Brian shares his insights on how Gen Z differs from previous generations in terms of work-life balance, stressors like social media and the pandemic, and their desire for meaningful, flexible, and in-person engagement.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in Boston and London. As the driving force behind this year's content, Megan shares what attendees can expect, who they can meet, what they’ll learn, and— for want of a better word— experience.Discover why Experience is the must-attend event for anyone passionate about the future of Digital Employee Experience (DEX), with insights from companies like Visa, Siemens, and more.Tune in for an inside look at the biggest DEX event of the year...Book YOUR tickets below!Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster.Tune in for insights into IoT, smart offices, and the evolving digital workplace.Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.