This Startup Basics is all about managing customer relationships. Tiffani Bova from Salesforce joins to talk about the ways startups can improve customer interactions, transforming one-time transactions to reoccurring relationships. Jason and Tiffani give practical tips better serve customers and keep them coming back.

First, Jason covers Coinbase's announcement of their new NFT platform (2:06). Then, Bloomberg's Max Chafkin joins to discuss his book, "The Contrarian: Peter Thiel and Silicon Valley's Pursuit of Power" (19:57). It's a wide-ranging discussion about Peter's life, business, and politics as well as a debate over the way Max framed him in the book.

First, Jason covers the blowback Netflix is facing from Dave Chappelle's new special "The Closer" and the masterful response from Co-CEO Ted Sarandos (2:09). Then, continuing our startup checklist series, Jason explains 10 items founders need to go through before choosing a business model (25:08).

Jason does a short news segment on China’s Bitcoin Mining hash rate falling to 0 and how the U.S. is now the largest mining hub (1:59). Then, Jacob Helberg author of "The Wires of War: Technology and the Global Struggle for Power," joins to discuss China's long-term goals (9:03), the United States' lack of preparedness, the struggle for control of front-end and backend technologies (32:22), plus much more.

Anatoly from Solana joins Jason to discuss how they've managed to build the fastest blockchain (0:54). Solana's "proof of history" innovation allows for over 50,000 transactions a second, we get into Solana's value prop (25:51), use cases (40:14), developer ecosystem and more!

Startup Basics is BACK! This series focuses on one of the most important aspects of any successful startup: the customer. On episode two, Salesforce's Tiffani Bova joins to break down all things customer engagement: defining it, authenticity, blending automation with a human touch, social media strategies and more!

First, Jason chats with Bloomberg reporter Zeke Faux about his latest investigative piece "Tether's $69 Billion Mystery"(1:04). Then, Jason launches our news series "Startup Checklist" (31:49) which explores the things you should do to be prepared to launch a company.

In a short news segment, Jason talks about a company that tried to sell "fantasy startup investing" NFTs and why they had to pivot (1:44). Jason gives a brief tribute to Steve Jobs (15:48). Then, he's joined by JB Straubel, Tesla's longtime CTO who stepped down in 2019 to found a new lithium-ion battery recycling company, Redwood Materials(22:08). JB and Jason discuss the early launches and setbacks at Tesla, overcoming challenges, and the possibilities created by battery recycling. To close out the show, we play a clip of Steve Job's 2005 Stanford Commencement Address (1:20:15).

In this all news show, Jason covers Facebook Whistleblower Frances Haugen’s Senate testimony and Mark Zuckerberg's response (2:22). We also get into the fraud claims made by Scorpion Capital against Ginkgo Bioworks $DNA (1:01:35), we had Ginkgo CEO Jason Kelly on E1239 https://bit.ly/twiste1239.

Startup Basics is BACK! This series will focus on one of the most important aspects of any successful startup: the customer. On episode one, Salesforce's Tiffani Bova joins to break down all things customer experience: defining it, what an amazing experience looks like, how startups can beat the incumbents, and more!