Cloud Wars Live with Bob Evans

Episode 47 | 2024 CIO WisdomThe Big Themes:Multi-cloud strategies: Wayne advises against traditional server purchases, except for edge computing. He advocates for a multi-cloud approach, which aligns with the diverse landscape of software-as-a-service (SaaS) applications. He encourages CIOs to optimize cloud choices for different workloads. In the multi-cloud environment, vendors should be scrutinized based on security, data protection, and governance standards.AI and cybersecurity: There's a perpetual arms race in cybersecurity. Wayne believes that AI, particularly large language models, introduces a significant shift, enabling adversaries to deploy smarter attack vectors. He urges increases in cybersecurity budgets, predicting that by 2024 or 2025, defensive AI implementations could tip the balance in favor of defenders.Tactical vs. strategic CIO: Wayne introduces the "four Ps" methodology (prioritize, patch, polish, perfect) as a framework for CIOs to manage daily challenges while envisioning future improvements. There's a need for CIOs to balance tactical problem-solving with strategic vision. A successful CIO must navigate both aspects: be able to effectively address immediate issues as well as articulate a compelling vision for the future to stakeholders.The Big Quote: "And so the message to CIOs is, if you're buying servers, other than for edge computing, you're investing poorly in 2024. I'm that blunt about it. My goal is never to buy another server in my life unless it's an edge application."

What's Next for IndustriesThe Big Themes:Industry convergence: Industry convergence is the reshaping of traditional value chains as well as business processes and models as different sectors integrate horizontally and vertically, creating new markets and revenue streams. SAP plays a pivotal role in industry convergence by helping businesses across 25 industries navigate and capitalize on the changing landscape.Integrated artificial intelligence (AI), better automation: From predictive planning in retail to enhancing safety in manufacturing, AI will help automate critical functions, improving efficiency. Automation must move beyond compression and focus on transforming processes.Data ecosystems: Data ecosystems take center stage. In the future, ERP will evolve into a networked system leveraging diverse data ecosystems and semantics. The emphasis is on managing these ecosystems collaboratively across industries, for seamless access and exchange of data.The Big Quote: "The industries customers operate in define their core business. So their core business really has an industry spin. But with industry convergence now coming to the forefront,[it's] reshaping nearly every industry. It is also blurring a little bit the traditional value chains that we are used to . . . It's the integration of technologies, business processes, and also business models."

SAP's CX TransformationThe Big Themes:SAP's intelligent CX: SAP intelligent CX aims to move away from the traditional front-office and back-office distinctions and create a unified system that optimizes every touchpoint in the customer journey. It involves collecting and leveraging operational data, adopting a composable and hybrid strategy, emphasizing personalization, and infusing AI at every step to enhance customer interactions and loyalty.Holiday trends: Holiday trends reveal an uptick in average order value, while consumer behavior shows a shift from an average of nine purchases to eight this year. Shoppers are expected to streamline their holiday purchases to around four to five stores, focusing on higher-value products with a bit more emphasis on savings. Timely relevance, personalization, and smooth interactions are crucial, as consumers are quick to disengage if the shopping experience feels awkward or lacks relevance.Automotive and utilities: In the automotive sector, there is a significant shift from traditional dealership models to a direct-to-consumer approach, transforming cars into "stores on four wheels." Concurrently, within the utilities industry, collaborations with entities like Duke Energy exemplify the use of real-time data to gain insights into energy consumption patterns. It focuses on 24/7 availability, personalized services, and proactive communication.The Big Quote: "I would highly recommend to any customer experience leader on the planet to really once try to pick up the phone and get something arranged. It should be the life lesson for all of them, whether you're utilities or in automotive, retail, or CPG [consumer packaged goods]."

Episode 35 | Customer ConnectionsThe Big ThemesAppointment hygiene: Maintain good appointment hygiene by scheduling appointments promptly, respecting allotted time, and communicating clearly. Avoid delays and make sure appointments align with the customer's expectations. Even if work goes smoothly or superbly, it can be difficult for a client to look past problems with scheduling and communication.Considerate conversations: While having year-end meetings with customers, show a deep understanding of the customer by personalizing conversations. Ask strategic questions to uncover client goals and achievements and avoid direct discussions about commissions or financial incentives tied to contract renewals. Finally, end meetings on a positive note.Utilize artificial intelligence (AI) Tools: Leverage AI tools, such as transcription services, to automatically summarize meetings and conversations. This ensures that key points are documented and can be referenced for follow-up actions.The Big Quote: "Do your homework ahead of time, bring things to the table that [customers] didn't necessarily tell you about so you can show that, 'Hey, I care about you, because I want to do more. I come to the table with more than just what you've told me.' I think that's a really big thing. People love to hear their name."

The Big ThemesMigration from legacy: AlloyDB is for enterprises looking to modernize their data states, particularly those transitioning from legacy databases to open-source offerings like PostgreSQL. Its role as "Postgres on steroids" addresses the challenges faced during this migration and ensures compatibility, scale, and performance.Generative artificial intelligence (GenAI) alignment: Andi emphasizes that successful businesses will not only focus on developing GenAI skills but also on effectively managing their data states. The combination of data and AI technologies is pivotal for delivering highly differentiated, immersive customer experiences and therefore for delivering broader business outcomes.Multi-Cloud Flexibility: AlloyDB's ability to operate in multi-cloud and hybrid environments, including Azure, AWS, on-premises, or at the edge, demonstrates its flexibility and acknowledgment of the reality that not all workloads will immediately move to Google Cloud.The Big Quote: "Everyone's trying to rethink how they increase their differentiation, how they deliver better user experiences, how they can really exploit those technologies . . . The ones that are going to be successful, are not just the ones who build the AI or GenAI skill set, but [who] really have a good hold of their data state. And know how to bring those two worlds together."

The Big ThemesLeading the Way to Cloud First: Christian discusses how SAP has become a cloud-first company. The RISE with SAP program, coupled with strategic acquisitions like Signavio, plays an important role in SAP's transformation, offering more than just a technical shift to the cloud but focusing on customer needs and business model transformation.AI Insights: SAP's business AI initiatives, including generative AI, will transform the way end-users interact with software, with tools like Joule and automated code generation to make every developer an AI developer. Embedding generative AI into business is a priority for customers, and SAP's position at the nexus of business and technology puts it in a unique position to serve this need.Strategic Partnerships: Recognizing the significance of partnerships, SAP collaborates with industry giants like Google, Microsoft, and AWS to enhance its offerings, demonstrating a shift towards a more collaborative approach for mutual benefits. Partners are an integral part of SAP's portfolio, and they are enhancing their end value by a significant amount because no one can develop everything on their own.The Big Quote: "I can still remember 23 years back, some people I met at Morton Street in New York, right at our office. They are still colleagues, some are even friends. They are helping me still today, you know, from New York. Even as a CEO, the network is so important. You need people, to have the people on your side. Because even as a CEO, you cannot run the company alone."

CFO — From Scorekeeper to Tech-Driven VisionaryThe CFO's changing role: Technology, specifically AI, is transforming the role of the chief financial officer (CFO) from a traditional scorekeeper who deals with financial reporting and risk management, to a futurist who leads enterprise-wide transformations. It allows CFOs to shift their focus from routine, time-consuming tasks to more strategic and forward-thinking responsibilities.The essential contribution of human skills: Value creation is a collaborative effort between humans and technology. Skills needed included empathy, communication, and consensus-building. In a future where automation handles routine tasks, finance professionals must harness these human skills to co-create and work together.Value creation through intangible assets: CFOs must shift their focus from managing financial and tangible assets to managing intangible assets like human capital, intellectual capital, social and relationship capital, and natural capital. These intangible assets often account for a significant portion of a company's value. Finance professionals need to use proxies and metrics to understand and quantify their impact on business outcomes.The Big Quote: "It's not just about automation for the sake of reducing workload, but actually to look at technology as an enabler of . . . transformational changes in your business model. How do you serve your customers in new ways? How do you transform your business model with new products?"

Episode 34 | Tech Event Insights The Big Themes:Employee hiring and development trends: AI is enabling predictive candidate performance analysis, and refining job descriptions. Employee engagement and well-being are crucial in the remote and hybrid work landscape, with HR addressing concerns like burnout and mental health to retain talent. Data-driven decisions empowered by AI are enhancing HR functions.Financial wellness: Earned wage access is a key development in HR tech, reflecting the growing importance of employee and contract or gig worker financial wellness. This concept allows workers to access their earned wages before the traditional payday, providing them with more control over their finances and potentially reducing financial stress.Looking to 2024: Bonnie points out that the coming year will provide a strong dose of reality with regard to the promise of AI. The key question is whether these technologies will truly transform and enhance processes or if they will remain as mere buzzwords. She also sees the slowdown in talent acquisition.The Big Quote: “Rather than being afraid that AI is going to replace me, the conversation I think everybody should have, no matter what your job is, is ‘How can I use AI so that I can become a superhero in my job and be that much smarter, that much more efficient, and able to make the mission-critical decisions?'”

AI's Transformative LandscapeThe Big ThemesCIO and CDO roles: When the roles of CIO and CDO are separate, each can have its own priorities. A strong collaboration between the two should be encouraged to help align these priorities and increase focus on what benefits the business, even if the timing of returns varies.Data-driven transformation: Transitioning to a data-driven company has been pivotal for Rubrik. By embracing data-driven insights, it's gained a deeper understanding of its business operations, identified challenges such as data quality and financial health, and empowered employees with actionable insights.Future of GenAI: Beyond productivity gains, GenAI holds the potential to fundamentally transform businesses by systematically eliminating hurdles and solving previously unsolvable problems. Data quality is an area that GenAI might have a significant impact on down the line. The Big Quote: "...I talk to all the business leaders [and ask things like] 'What is it about your business that bothers you, or you wish you could improve further?' I think you start with those kinds of statements. Because then you can quickly translate that back into a series of data fragments that. . . turn into metrics, get aggregated, and then finally get enabled to help the business leader with some stories."

Episode 47 | The Impact of the GenAI RevolutionThe Big Themes:The fast-paced nature of the GenAI Revolution: Because generative AI is being developed at a rapid pace, companies are able to accelerate their progress and pace of innovation. GenAI brings greater time to value, leading to quick adoption and impact.Reimagine business processes: Organizations must consider how they can harness generative AI to maintain a competitive edge. By optimizing this technology, business leaders can reimagine business processes to enable greater productivity and better outcomes.New expectations from customers and vendors: The capabilities coming from the GenAI Revolution are raising the expectations and experiences of customers as well as employees and vendors. As generative AI is developed to be more user-friendly, it can enhance recruitment and retention as well as open new possibilities for leveraging the technology. The Big Quote: "I am not a fan of fear, uncertainty, and doubt causing people anxiety of 'Oh you have to act now, or you're going to go out of business' or any of that kind of nonsense. However, this is one of those moments — this is a stop, drop, and roll moment — where I think people have to say, 'This is different. I need to understand how I can harness the power of what's happening these days.'"