Episode NotesSkift Global Forum kicked off in New York City on Tuesday with big news in the U.S. travel industry. U.S. Deputy Secretary of State Richard Verma said U.S. travelers will have the option of renewing their passports online starting on Wednesday, writes Airlines Reporter Meghna Maharishi. Verma told Skift CEO Rafat Ali that the State Department believes half of passport renewals will be done online in the near future. However, Verma acknowledged that the online option wouldn’t necessarily be faster than the in-person process – but said that it would be a better customer experience. The State Department recently tested an online renewal process, which attracted 200,000 participants. Next, Booking Holdings’ short-term rental business is growing fast as it tries to compete with Airbnb, reports Travel Technology Reporter Justin Dawes.CEO Glenn Fogel told Executive Editor Dennis Schaal during Skift Global Forum that Booking Holdings is now selling two-thirds of the room nights for short-term rentals as Airbnb. Fogel added his company has grown its short-term rental business faster than Airbnb in 12 of the past 13 quarters.Booking Holdings has close to 8 million short-term rental listings worldwide, but only a small number of them are in the U.S. But Fogel said its lack of U.S. listings represent an opportunity for significant growth. Finally, Tripadvisor has informed its vacation rental guests and hosts that it will discontinue direct bookings on its platform, writes Executive Editor Dennis Schaal. Schaal reports that reservations with check-in dates on or after November 1 will be canceled, and guests will be entitled to a full refund. However, those cancellations don’t represent the end of vacation rentals for Tripadvisor. A Tripadvisor spokesperson told Skift the company will turn to third-party providers to accept vacation rental bookings, like it does with hotels.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesThayer Ventures and Derive Ventures are teaming up to create Thayer Investment Partners, an investment platform the two VC firms believe will boost innovation in travel technology, writes Senior Hospitality Editor Sean O’Neill.The new platform aims to offer a full-service venture capital approach, with plans to invest in business-to-business and consumer startups. Thayer Investment Partners will consider startups in most destinations, with the exception of China, where it lacks expertise.  O’Neill notes the quasi-merger comes as the travel industry grapples with emerging opportunities in AI and the adoption of cloud-native technologies. Next, major U.S. airlines are optimistic they’ll see strong demand for Europe continue into next summer, but they’re facing headwinds in China. Patrick Quayle, United Airlines’ senior vice president of global network planning and alliances, discussed the carrier’s operations in China with Airlines Reporter Meghna Maharishi.Quayle said restrictions on Western carriers flying over Russian airspace have created an unequal playing field for U.S. and European airlines. He noted that United can’t fly from Washington, D.C. or from New York to China because it would have to fly over Russia. Quayle added that while United has resumed service from Los Angeles to Shanghai, its scheduled flights to China are still below pre-pandemic levels. Finally, Columnist Colin Nagy argues that luxury hotels have, for too long, tolerated rude behavior from guests that ruins others’ experiences. He writes in his latest column that hotels need to crack down on guests’ bad behavior.Nagy cites the example of being disturbed last year in Tokyo by guests loudly discussing a TV show and showing each other videos on their phones. He writes that everyone’s self-awareness dropped during the pandemic, adding that public spaces have turned into private living rooms.Nagy calls on hotels to enforce standards that align with their ambiance, location and overall message. He notes that he was inspired by Hôtel du Cap, where its rules are prominently displayed on cards in guestrooms and dress codes are strictly enforced. Nagy says hotels and guests can work together to create standards for each property. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesGoogle Wallet will soon allow users to store a digital version of a U.S. passport, one of the app’s newest travel features, writes Travel Technology Reporter Justin Dawes.Google said on Thursday that the digital passport will work at select TSA checkpoints. The U.S. passport is the first one Google is adding to Wallet, an app the tech giant began rolling out in July 2022. Google also started enabling users to save select U.S. state IDs to Wallet last year.Dawes notes rival Apple has yet to enable users to store digital versions of their passports. Next, hotel workers in New York City are protesting a bill that would require hotels in the city to meet stricter regulations, writes Senior Hospitality Editor Sean O’Neill.Intro 991, the so-called “Safe Hotels Act,” would mandate hotels get a new “hotel license” to operate. Local labor unions support the bill because it would bar hotels from using subcontractors for core functions such as housekeeping, front desk and security. Roughly 700 hotels in New York City would be affected by the bill. Supporters of the Safe Hotels Act have argued the bill will improve safety for guests and workers as well as ensure better working conditions. But critics of the measure have said it could increase operational costs, potentially driving up room rates. Finally, Iceland’s Blue Lagoon has seen a rebound in guest bookings after repeated closures due to nearby volcanic activity, writes Global Tourism Reporter Dawit Habtemariam. Occupancy for September and October at the popular attraction is around 70%. That figure is in line with last year’s numbers, according to Siggi Thorsteinsson, an executive at Blue Lagoon. The geothermal spa had several closures between November 2023 and August 2024 due to earthquakes caused by volcanoes.  Although the Blue Lagoon hasn’t been damaged by eruptions or earthquakes, Habtemariam notes heavy news coverage of volcanic activity has given many potential visitors the impression the spa and Iceland in general may not be safe. The country only saw a 1% increase in foreign tourists coming by air between January and July from last year.   For more travel stories and deep dives into the latest trends, head to skift.com. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesA growing number of women are making waves in leadership positions throughout the travel industry, and Skift is featuring 25 of them in our inaugural list, Generation Next: The Women Shaping Travel’s Future. We’re showcasing disruptors and innovators poised to take the industry to new places.We’re highlighting executives such as Standard International CEO Amber Asher, who has helped take the brand global, and Amelia DuLuca, who is playing a leading role in Delta Air Lines’ sustainability efforts. Our list includes leaders in all sectors of the travel industry around the world, such as Saudi Arabia’s Vice Minister of Tourism Princess Haifa. Next, Airbnb has relaunched the application process for experiences sign-ups after a roughly year-and-a half pause, writes Executive Editor Dennis Schaal. Airbnb confirmed the relaunch after a LinkedIn user saw a prompt to host an experience. Schaal notes that experiences have been a passion project of CEO Brian Chesky for years. However, the company hasn’t established a successful product yet. The short-term rental giant halted experiences during the pandemic, restarted them later and then paused accepting new host applications for experiences around April 2023. Finally, a recently published report reveals Saudis are exploring their own country in bigger numbers while foreign visitors are spending large amounts of money, writes Middle East Reporter Josh Corder.A report by the International Monetary Fund said Saudis were largely responsible for the surge in visitor numbers. Domestic tourists represented about 75% of visits in the kingdom last year. Although the Saudi government doesn’t share how it defines a domestic tourist, the country’s tourism authority told Skift it partly involves tracking mobile phone signals to see when people cross land borders. Meanwhile, international travelers were the driving force behind the increase in tourism spending. Overseas visitors spent a little more than $37 billion last year — roughly $7 billion more than domestic travelers. For more travel stories and deep dives into the latest trends, head to skift.com. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesRome is considering introducing a reservation system to clamp down on overcrowding at Trevi Fountain, one of the world’s most popular attractions, writes Global Tourism Reporter Dawit Habtemariam.Rome’s Deputy Mayor of Tourism Alessandro Onorato wants to introduce a ticketing reservation system around the fountain to better manage the flow of visitors. Residents of the Italian capital would still be able to visit Trevi Fountain for free, but tourists would have to pay a two euro “symbolic fee.” Revenue would go toward stewards who would help protect the monument.  Rome’s Deputy Mayor of Tourism Alessandro Onorato wants to introduce a ticketing reservation system around the fountain to better manage the flow of visitors. Residents of the Italian capital would still be able to visit Trevi Fountain for free, but tourists would have to pay a two euro “symbolic fee.” Revenue would go toward stewards who would help protect the monument.  Next, Southwest Airlines chair Gary Kelly plans to step down from the company’s board following pressure from a major shareholder, writes Airlines Reporter Meghna Maharishi and Airlines Editor Gordon Smith.Kelly will retire at the end of his term in 2025 following Southwest’s annual shareholder meeting. The news comes after Southwest’s board of directors met with Elliott Investment Management this week. Elliott, which has an 11% economic stake in the airline, has pushed for the resignations of Kelly and CEO Bob Jordan.The hedge fund has also called for other big changes at the struggling airline, including implementing baggage fees. Finally, Skift Research recently unveiled its State of Travel 2024 report, an in-depth look at the industry. Senior Research Analyst Varsha Arora examines three standout charts for a closer look. Arora notes a significant shift Skift Research has seen is the growing focus on experiences over material goods, which has boosted the demand for experiential travel. In addition, social media platforms are becoming an increasingly powerful tool not just for inspiration but for actual travel bookings. Skift Research found that 34% of travelers are very comfortable booking directly through social media platforms. Meanwhile, the appeal of travel loyalty programs is diminishing, especially among younger travelers. Producer/Presenter: Jose MarmolejosConnect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry. 

Episode NotesApple revealed more details on Monday about how it’s incorporating generative AI into its latest iPhones. Travel Technology Reporter Justin Dawes delves into how the new products could help travelers. The iPhone 16 and iPhone 16 Pro have been built with a dedicated camera button that can activate a tool to ask AI about visuals. Dawes notes the new iPhone can obtain information such as hours and ratings when pointed at a restaurant. In addition, the iPhone can save details about an event appearing on a flier to its calendar. However, Dawes reports a demo didn’t show whether the camera works for recognizing landmarks or translating text. Next, the Greek government has announced two new measures to combat overtourism, writes Global Tourism Reporter Dawit Habtemariam. Prime Minister Kyriakos Mitsotakis said recently that cruise passengers that step foot on the islands Santorini and Mykonos would be charged around $20 during the peak summer season. Revenue from the cruise fee would be used to mitigate the impact of the increased traffic. In addition, Mitsotakis announced that new short-term rental leases will be banned in three of Athens’ central districts for at least a year. The prime minister added the government will expand the ban to more districts if the number of short-term rentals exceeds a certain figure. Finally, Viator has unveiled data revealing the most popular travel experiences. Senior Hospitality Editor Sean O’Neill provides information about Viator’s findings.The data showed a surge in interest in hands-on experiences, with bookings for photography tours, sports lessons and painting classes all registering a 50% year-over-year increase. In addition, nearly half of Viator’s top experiences involved open-air activities like kayaking and mountain biking.Viator also revealed that bookings to cities with cooler climates — in particular, Helsinki and Stockholm — are booming as well as those to popular Asian destinations, such as Beijing and Osaka.Producer/Presenter: Jose MarmolejosConnect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesThe Department of Transportation officially launched a probe on Thursday into whether the loyalty programs of the four largest U.S. airlines are engaging in deceptive or noncompetitive practices, writes Airlines Reporter Meghna Maharishi. Transportation Secretary Pete Buttigieg sent a letter to American, Delta, United and Southwest requesting that they provide records about their loyalty programs. The department said its probe would focus on how frequent flyer programs are impacted by extra fees and hidden pricing as well as reduced competition and choice. The Transportation Department first announced last November it would investigate the fairness of loyalty programs. Next, Poland-based online travel agency group eSky is buying tour operator Thomas Cook for roughly $40 million. Senior Hospitality Editor Sean O’Neill provides takeaways from the deal.O’Neill notes eSky’s acquisition is part of its strategy to expand its package holiday business in Western Europe. ESky expects the deal to increase package sales by over $255 million next year. However, O’Neill adds eSky faces challenges in reviving a tarnished brand as Thomas Cook went bankrupt in 2019. Finally, Hyatt wants to own fewer properties, and executives say they have reached a goal of $2 billion in gross proceeds from selling real estate, writes Senior Hospitality Editor Sean O’Neill. CEO Mark Hoplamazian said at a conference on Thursday that Hyatt will continue to selectively buy, renovate and sell properties to increase its brand portfolio. Since 2017, Hyatt has generated $5.6 billion in gross proceeds from asset sales. The company is also looking to make deals like its recent acquisition of hotel booking site Mr & Mrs Smith, which quickly added 700 hotels to Hyatt’s loyalty program and caters to Hyatt’s high-end clientele. 

Episode NotesSkift has unveiled its Power Rankings, our list of the most influential people in the travel industry. With the help of Skift Research, our editors spent several months establishing a methodology, crunching the numbers and weighing each leader’s influence to create our list of travel’s 30 most powerful people. Hilton CEO Chris Nassetta takes the top spot on our list. During his time as Hilton CEO, Nassetta has more than doubled Hilton’s global room. Number two is Airbnb CEO Brian Chesky, who has helped change how many people travel around the world. And just behind Chesky is United Airlines CEO Scott Kirby, the driving force behind the Chicago-based carrier being one of the U.S.’ most profitable airlines. Next, both Marriott and Hilton recently reached milestones in terms of portfolio growth. What company is leading the hotel growth race though? Senior Hospitality Editor Sean O’Neill delves into the matter.Hilton and Accor have seen their property counts increase by at least 6% in the past five years. Meanwhile, Hyatt registered a 25% growth spurt although O’Neill notes it was a jump from a significantly smaller base. As for room count, Hyatt was the largest gainer, recording a roughly 16% increase in the last five years. Finally, Expedia Group CEO Ariane Gorin has defended its $25 billion B2B business, arguing it isn’t diluting the company’s consumer businesses, writes Executive Editor Dennis Schaal.Gorin said at a recent investor conference that the B2B business is “incremental” to Expedia’s consumer businesses — including Expedia.com, Hotels.com and Vrbo. She noted that 60% of the bookings in the B2B business take place at points of sale on partner sites outside of the U.S. As for Expedia’s total business, including its consumer brands, only about 36% of revenue last year was generated outside of the U.S.  However, Skift Senior Research Analyst Pranavi Agarwal argues that Expedia is creating more competition for itself. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesThousands of hotel workers went on strikeacross several large U.S. cities between Sunday and Tuesday. Senior Hospitality Editor Sean O’Neill examines why the strikes are taking place and what they mean for the hotel industry. More than 9,000 workers at 21 hotels in 9 cities went on strike on Tuesday. O’Neill notes that hotels are struggling to balance maximizing profits with worker demands for better pay and improved working conditions. Gwen Mills, president of union Unite Here, told Skift in June that workers want increased wages as hotel revenue per room had gone up in recent months. Roughly 40,000 hotel workers in 22 North American markets have union contracts that could expire in the next year. Unite Here has threatened to expand strikes to 65 hotels in up to a dozen cities if its demands aren’t met.Next, investor Elliott Investment Management now owns 10% of Southwest Airlines’ common stock shares. That enables Elliott to hold a special meeting during which it could vote to make big changes at the airline, writes Airlines Reporter Meghna Maharishi. Regulatory filings posted on Tuesday revealed that Elliott managed to convert 10% of its economic stake in Southwest into common stock. Elliott could use a special meeting to force a vote on whether to oust Southwest CEO Bob Jordan and chair Gary Kelly. Special meetings are typically used to request shareholder votes on issues that can’t wait until the next general meeting.Elliott said it wants a leadership change at Southwest in part because the carrier’s stock has lost 50% of its market value in the last three years.  Finally, New Zealand has announced it will nearly triple entry fees for visitors, reports Associate Editor Rashaad Jorden. Travelers to the country will pay roughly $62 U.S. starting on October 1, up from a little more than $21. The increased entry fee is intended to help cover the costs of environmental protection around the country. Tourism Minister Matt Doocey argued the increased entry fee wouldn’t hurt travel since the new amount represents less than 3% of most visitors’ spending. However, some tourism executives believe the entry fee hike will make it more challenging for New Zealand to attract tourists. Producer/Presenter: Jose MarmolejosConnect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Episode NotesAirports worldwide are investing large amounts in tech upgrades for a projected huge increase in passenger traffic. Travel Technology Reporter Justin Dawes profiles five U.S. airports making upgrades.JFK Airport shared plans earlier this year for its new terminal 6, which will include digital concierge services as well as a self check-in and bag drop. The airport said its new terminal 1 would feature a state-of-the-art baggage handling system. San Francisco International Airport has started working on a $2.6 billion project to modernize terminal 3, which will include automated bag drop stations and new security checkpoints. And Pittsburgh International Airport is building a new terminal with more streamlined ticketing stations and baggage claim systems. Next, Qantas unveiled details about its all-new aircraft on Thursday. Airlines Editor Gordon Smith takes a look at the Airbus A321XLR, which the Australian carrier will start receiving next April.  Qantas says the aircraft — which Airbus has coined the “XLR” or “Xtra Long Range” — will open up direct domestic and short-haul international routes. It’s a direct replacement for Qantas’ existing Boeing 737s, which are due to leave the carrier’s fleet over the next decade. The XLR can fly around 1,500 nautical miles further than the outgoing 737s. Finally, Edinburgh’s city council recently approved a proposal to levy Scotland’s first tourist tax. Local officials are worried the tax could make the city less competitive, writes Global Tourism Reporter Dawit Habtemariam. The “Transient Visitor Levy” will charge guests staying at paid accommodations in Edinburgh 5% per room night. Capped at seven consecutive days, the tax will go into effect in 2026. Edinburgh officials will use the funds for affordable housing, infrastructure and destination management, among other areas. Habtemariam notes some tourism businesses are concerned the new tax will make the Scottish capital more expensive for tourists. Marc Crothall, chief executive of the Scottish Tourism Alliance, described Edinburgh’s new tax as a contentious matter, citing concerns about the possible impact on future bookings.  For more travel stories and deep dives into the latest trends, head to skift.com. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.