Digitally Curious

We know that technology is rapidly changing and it seems heard to keep up sometimes. We’re told that we need to become lifelong learners and this is hard for most of us that lead busy lives, but how does the Former CEO of a 100,000 person company valued at over $4Bn keep constantly learning?This is a question I posed to Tiger Tyagarajan, Former CEO of leading professional services company Genpact on the latest episode of the Actionable Futurist® Podcast.He is one of the industry leaders who pioneered a new global business model and transformed a division of General Electric (GE Capital International Services) into Genpact, a global professional services firm delivering digital transformation solutions for clients. Genpact has more than 100,000 employees and annual revenues of $4 billion USD as of December 31, 2021. Tiger was appointed as Genpact’s chief executive officer in 2011 after serving as chief operating officer.I was a guest of Genpact at the London E-Prix held last weekend at EcCeL London as they sponsor the Envision Racing Team.As I learned in part 1 of the series when I interviewed Chief Digital Officer, Sanjay Srivastava this sponsorship goes way beyond having the logo on the car.Tiger explains in his episode how the partnership came about, and learnings to date. We also explored a range of other areas in our 35 minute chat including:How has Genpact changed in the 22 years Tiger has been thereThe story behind Tiger's nameTips for being a lifelong learnerUsing podcasts to facilitate continuous learningRe-skilling and upskilling at GenpactEmpathetic LeadershipBuilding leaders in a remote environmentThe Future of work - People. Place. PurposeThe importance of purposeHow the Envision Racing Team partnership came aboutUsing AI within Genpact to help clientsKey learnings from the Envision Racing PartnershipLearnings from the other Envision Racing sponsorsKey learnings from the pandemicWhat Tiger looks for in new employees & jobs of the futureTiger's involvement in Catalyst & the importance of diversity and inclusionThree actionable things to become a lifelong learner I’ve enjoyed getting up and close with the Formula-E cars, and also seeing how they are literally defining the future of electric vehicles, from energy management, battery design, power., braking, regeneration and overall awareness that there is a path to sustainable transportation.Thanks to Judith Schunke - head of Genpact Marketing EMEA and also their CMO, Stacy Simpson for making the day so enjoyable, and Liam Rawson and the team at The Hoffman Agency.Resources mentioned in this episodeGenpact websiteWinning Redefined: Genpact’s involvement with Formula-ECrossing data and AI: The Genpact and Envision Racing storyEnvisioThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

Our guest is world-famous and while you may not heard of her, you may have heard her voice!Aussie-born and now back in Australia, Karen Jacobsen’s speaking voice is in over 1 Billion GPS units and smartphones worldwide giving directions.From a single voice-over booking, she created her empowerment brand “The GPS Girl”, teaching the five directions for “recalculating" in business and life.An award-winning Singer and Songwriter, Karen's musical career highlights include sharing the bill with Norah Jones, Neil Sedaka and Christopher Cross and singing the national anthem at major sporting events including 80,000 people at the Giants Stadium for the New York Jets.A TEDx speaker, Karen has enjoyed wide media coverage including the NBC Today Show, ABC World News Tonight, the CBS Early Show, The New York Times, NY Daily News, Glamour magazine, being named one of People Magazine's Most Intriguing People and she hosted her own web series "Navigating New York with The GPSGirl".Karen's voice is in demand in the studio as a Voice-Over artist recording customised voice systems and advertising campaigns and in-person as an entertainer and speaker for Corporate events around the globe.As an Author, Karen’s book "The GPS Girl's Road Map for Your Future” gives direction for getting more of what you want in business and life.We covered a range of topics includingKaren's Hero: Olivia Newton-JohnHow Karen became "Aussie Karen" in SiriHow the recording process workedHow Karen uses voice interfaces in real lifeWill AI replace the human voice assistant completely?The time Karen found out she was the voice behind "Aussie Karen"Karen's Son's reaction to his mummy being in her phoneKaren's most interesting voiceover jobThe GPS Girl and corporate audiences on recalculatingTransferrable skills from a signer to a corporate presenterThe new reality of performing in a post-covid worldAdvice for people wanting to perform as a singer or speaker and how to build confidenceTips for improving your public speakingHow Karen recalculated in March 2020Karen's new life in The Whitsundays, AustraliaThe blueprint for a real ambassadorThe magic about The WhitsundaysThree Actionable tips for recalculating your next destinationResources mentioned on the showA Passionate Life - Ita ButroseTourism WhitsundaysOlivia Newton-JohnMore on KarenKaren on LinkedInKaren on TwitterKaren's Music WebsiteThe GPS GirlThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

High-growth, high-performance companies need to do extraordinary things to remain competitive. I recently had the opportunity to see how leading professional services firm Genpact is leveraging their sponsorship of the Envision Formula E Racing team in ways beyond what they imagined when they teamed up in 2018.I was invited to Silverstone, the home of British Racing to view first-hand the Envision Racing cars, as well as speak to one of the team drivers, Robin Frijns  as well as Team principal, Sylvain Fillipi, and understand how Genpact’s partnership is giving the team a competitive advantage.Owned by leading digital energy company Envision Group, Envision Racing is one of the founding and leading outfits in the FIA Formula E World ChampionshipAs we will hear in my 2-part podcast series, the championship is more than just a racing series, it's a battle for the future. Formula E cars, powered by pure electricity, are paving the way for the cars of tomorrow.Genpact is a principal partner of the team, and as we will hear from Genpact’s Chief Digital Officer, Sanjay Srivastava, their partnership goes way beyond their logo on the cars.Genpact powers many of the solutions to analyse the reams of data from the car after each race and provide actionable insights to tune the car for peak performance under race conditions.Sanjay explains in the first podcast: “Not only have we helped deliver performance on the racetrack, not only have we helped with the race against climate change, we've actually taken these learnings and applied it to a real business.”My discussion with Sanjay was wide-ranging and covered many topics around data, analytics, and how the learnings from the racetrack are making it into their customer engagements in a meaningful way. This podcast is timely, ahead of the London 2022 E-Prix to be held this weekend at ExCeL London – home of the world's first indoor/outdoor circuit where I will be a guest of Genpact to record a second podcast with Shibu Nambiar, their Chief Operating Officer.Resources mentioned on the showLeonardo Da Vinci by Walter IsaacsonMore on Sanjay Sanjay on LinkedInSanjay on TwitterGenpact WebsiteMore on SylvainSylvian's BioEnvision Racing WebsiteLondon 2022 E-PrixDisclaimer: This podcast was a paid partnership with Genpact. I was solely responsible for the content of the podcast.Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

What does playing soccer in your youth have to do with being the CEO of a high-growth tech company? If you’re Christina Kosmowski from LogicMonitor then it has everything to do with how to coach a team for success. Christiana was an early employee at Salesforce where she helped to develop their customer success program, and later did the same at Slack.  Her Twitter bio describes her as a customer-obsessed CEO changing the very role of IT with customers at the centre. She is a Wife, Mother, Engineer, STEM advocate, and Soccer lover. As CEO of LogicMonitor, Christina is responsible for accelerating the company’s hypergrowth and delivering on its brand promise of helping C-level executives and their teams thrive through transformation.  Prior to assuming the role of CEO, Christina served as LogicMonitor’s President, leading go-to-market strategy, R&D, customer success and operations.  Christina came to LogicMonitor from Slack, where she spent four years building and leading Customer Success and Enterprise Go To Market Teams and also spent 15 years at Salesforce, where she oversaw functions including renewals, consulting, support and customer success.  This is s a fascinating episode to peek inside the workings of a successful Software as a Service company and understand how they delight customers.  In this episode we covered:  The difference between customer success and customer service   The difference with a Software as a Service business   Biggest learnings from Customer Success teams at Slack and Salesforce   Becoming a customer-obsessed CEO   Sharing insights across clients by connecting them   Collaborating with clients   Christina’s authentic personal brand   Lessons from the pandemic   The “where is Christina” channel in Slack   Adapting management styles due to the pandemic   Analysing customer losses   How Christina’s engineering training has helped her career   What Christina said “yes” to multiple opportunities   Advice for secondary school students   The influence of soccer on leading teams   Why human relationships should be an industry priority   Christina’s Personal “board of advisors”   Selecting mentors   The best piece of business advice ever given   Innovation at Logic Monitor   Best practices to develop a customer success program   Promoting STEM in schools   Connecting the sales & engineering teams   What’s the future of customer success?   Quickfire round   Three Actionable tips to delight your customers   Resources mentioned on the showThe Leader you want to be - Amy Jen SuMore on Christina  Christina on LinkedIn Christina on TwitterThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

I've always been fascinated by how technology can improve healthcare, and over the years at my keynote talks, audiences have asked me for my view of what's next.Finally, I managed to grab two leading figures on this subject: Dr Simon Wallace, Chief Clinical Information Officer at Nuance Communications, and Umang Patel, Chief Clinical Information Officer at Microsoft to help explain this important topic.Simon is a GP & public health doctor providing consultancy services to healthcare organisations. He has 20 years of commercial experience modernising & improving the delivery of healthcare. Previously he was at Hutchison 3G, AXA,  GSK & Worldcare UK.Umang has worked across commercial and public sectors in healthcare both from payor and provider perspectives and was an early employee at Babylon Health, commercial leader at Aviva, and a NHS Leadership Academy Fellow and practising clinician at Frimley Health.On the back of the news that Microsoft has agreed to acquire Nuance Communications for $19.7 billion and the transaction is now approved and complete, I spoke to Simon and Umang about how significant this alliance is for the future of digital health.They are both passionate clinicians and have a deep understanding of how healthcare will be improved with the use of the latest technologies.I managed to ask many of my "What's the future of healthcare" questions I've wanted to ask for a while, and also confirmed some of my futurist predictions.In this wide-ranging chat, we covered:The Nuance & Microsoft AllianceNuance & conversational AIFuture health plans from MicrosoftCan technology restore the NHS to full health?Open data vs patient privacyThe power of AI in transforming healthcareWhat we've learned from the pandemic about driving innovationThe success of the NHS appImporting fitness data into health systemsThe untapped power of speech & AI in healthcareWhat does the Healthcare Professional of the future look like?What does the Hospital of the future look like?The promise of a "digital pill"Using voice to establish patient wellbeingSimon's & Umang's proudest projects3 Actionable things to better understand the benefits of digital health solutionsResources mentioned on the showUnited Nation The Case for Integrating IrelandBetter Off Dead: Jack ReacherKaren Jacobsen - "Aussie Karen" Siri voiceMore on our guestsThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

In a world full of misinformation, which media sources can you trust?Enter The Conversation, an independent source of news analysis and informed comment written by academic experts, working with professional journalists who help share their knowledge with the world and deliver truthful stories that anyone can read and understand.To learn more about this unique resource, I spoke with Chris Waiting, Chief Executive Officer of The Conversation UK.Chris previously held senior management positions at the BBC and more recently at the Associated Press. He holds an MA from the University of Cambridge and an MBA from the London Business School.We discussed a number of important topics including:How The Conversation democratises knowledgeConversation's roots in AustraliaHow The Conversation addresses the decline in media trustHow The Conversation differs from mainstream mediaThe Future of Journalism in the age of misinformationThe rise of Fake NewsHow data influences the stories coveredThe tagline "Academic rigour, journalistic flair"The business modelFact-checking storiesResources mentioned in the showTim Marshall - Prisoners of GeographyMore on ChrisChris on LinkedInChris on TwitterThe Conversation websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

Public relations is no longer just about sending press releases - increasingly PR has become integrated with sales and marketing functions and relies upon practitioners having a solid grasp of data. To find out more about the future of PR and communications, I spoke with Heather Kernahan, the Global CEO of Communications company Hotwire.Heather has spent her career immersed in technology and moved over to Hotwire from Eastwick Communications after its acquisition in 2016.Prior to this, she was at Autodesk, where she focused on integrated brand communications and led the development of the company’s first sustainability report.Heather says she “builds outrageously successful teams, companies and brands”, and is the author of an upcoming book UNSTUCKABLE, to be published in 2022.We recorded this episode live and in person at Hotwire’s London office.Hotwire has a concept called "Behaving famously" - which means purposely going out and making connections with people; It’s an expectation of everyone that works at Hotwire, no matter the role - you need to behave famously.We discussed a number of topics related to communications and PR including:How PR has changed during Heather's careerThe most effective campaign over the last 12 monthsHow dynamic can communications be?The need for data literacy in PRThe role of PR in revenue generationSelling more "shirts and shoes"Account-based Marketing (ABM)PR reps as business peopleThe role of PR in remote sellingThe importance of your digital first impressionDiversity and inclusion in modern communications practicesThe Hotwire Into Tech initiativeEvolving the agencyHotwire's team "Behaving famously" Content that cuts through the noiseCoaching Executives around thought leadershipAre print and broadcast still important in the comms mix?Meeting the needs of a 24-hour news cycleBranded content opportunitiesHeather's upcoming Book - "Unstuckable"The one key message from the bookThe importance of Podcasts in the PR mixUsing LinkedIn for promotion & recruitmentLessons from the pandemicThe role of data in the PR company of the futureQuickfire round3 Actionable tips for using communication in your businessResources mentioned in the showDavid Goggins: Can't Hurt meJane Wurwand: Skin in the gameMore on HeatherHeather on LinkedInHeather on TwitterHeather's WebsiteHotwire Global websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

If you had the chance to speak with the former CMO of Salesforce about the future of Marketing what would you ask them? I had the chance to do just that on this episode of the Actionable Futurist Podcast, speaking with Stephanie Bushcemi who is currently the CMO of Confluent. She was previously EVP and CMO of Salesforce and held the same role at IHS Markit, and also spent a number of years at SAP heading their Marketing functions.We recorded the episode live at the Kafka Summit in London and spoke about a range of topics related to Confluent, and the platform Kafka that came out of LinkedIn, as well as hearing her thoughts on where marketing and events are headed in 2022 and beyond.Stephanie is a strong advocate for real-time data, especially when it comes to marketing campaigns.She was previously EVP and CMO of Salesforce, and held the same role at IHS Markit, and also spent a number of years at SAP heading their Marketing functions.Prior to SAP, Stephanie was at Hyperion, acquired by Oracle, where she spent nearly a decade, in various marketing leadership positions building the performance management category and Hyperion's presence within.An example used at the Kafka summit we were both attending was:“When you cross the road you prefer to use real-time data to make a decision that the road is clear or would you use data that is 5 minutes old?”We discussed a broad range of topics including:How Confluent came out of LinkedInThe birth of Project KafkaThe need for real-time streaming dataThe role of ConfluentData in Motion is the futureWhy Stephanie became a MarketerStephanie's experience as Salesforce CMOWhy Stephanie moved from Salesforce to ConfluentThe similarities between Confluent and Salesforce as category creatorsWorking on the Confluent IPOTips for writing an IPO S1Advice for companies considering an IPODoes going public change how you go to market?The importance of open dataHow do you build a business on free, open-source software?Adapting to marketing in a post-pandemic worldThe need for marketers to be more data-savvyGetting out of the 4 walls of marketingWhat "customer 360" really isThe value of communitiesThe importance of influencers and advocacy in B2B marketingWhat the future of marketing looks likeThe likely mix between virtual and in-person sellingLessons learned as a Manager during the pandemicThree actionable tips for marketing in 2022 and beyondResources mentioned in the showEducated by Tara WestoverMore on StephanieStephanie on LinkedInConfluence  websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

For many the interim model of working is not new, where senior, experienced staff are brought into a firm before a permanent role is filled. With work moving towards a more distributed model, and access to talent being widened beyond the city centres, will a hybrid workforce model, utilising freelance and permanent staff emerge? To answer this question and more, I spoke with Charlotte Gregson, PhD the Country Head UK of Malt, a marketplace for independent management consultants and industry experts.Charlotte is a former consultant with a career that didn’t take a conventional path. After an academic career culminating with a PhD in Chemistry at Imperial College, her mind for molecules exposed a love for leadership after a stint in healthcare consulting.When she moved to consultancy Eden McCallum to build independent consultant teams, Charlotte began to recognise the potential the professional gig economy could bring for companies and their employees.We discussed a range of topics to do with the hybrid working model including:What does COMATCH do?How COMATCH compares to Fiverr and UpworkHow traditional consulting firms are embracing experienced freelancersHow does a talent on-demand platform work?What sort of experts and consultants use COMATCHWhat's the future for "Exec" Gig Workers?Is "The Great Resignation" real?Managing the consulting "bench"Tips for working with a distributed workforceEmerging tools to help distributed teamsUsing COMATCH StyleMatch technology to match consultants to jobsUsing AI to match clients with consultantsAre clients developing a self-service mindset to source talent?How COMATCH drives innovationA view of the freelance world in 12-24 monthsChallenges of being a tech leaderThe impact of the freelance model on traditional consulting firmsAttracting quality freelancers to the COMATCH platformThe rise of the "The Third place"The COMATCH business modelThe differences across international marketsThe resistance to adopting a hybrid workforce modelThe need for talent transformationAdvice for companies looking to integrate freelance talent into key rolesDealing with issues around due diligence, IP, security and confidentialityThe future of flexible working?3 actionable things to consider when setting a hybrid workforce strategyResources mentioned in the showMiro whiteboardPadlett whiteboardMore on CharlotteCharlotte on LinkedInCOMATCH  websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

May 25th 2022, marks four years since the General Data Protection Regulation, more commonly known as GDPR came into effect in the UK and the EU.  The GDPR's primary aim is to enhance individuals' control and rights over their personal data and simplify international businesses' regulatory environment. Four years on, though, are consumers adequately protected?I spoke with James Walker, CEO of Consumer Privacy champion, Rightly, to better answer this question.James is a consumer rights advocate and entrepreneur. He founded and grew Resolver, a free, independent resolution service with 18 million unique visitors a year that has solved six billion pounds worth of issues and is the largest independent resolution service in Europe. James has advised Government, Regulators and Ombudsmen on consumer rights and how to deliver better customer services. He is on the Board of the Dispute Ombudsman, a Consumer Expert to The Office of Road and Rail, a Non-Executive Director to Consumer Scotland, a co-founder and Non- Executive Director to The Collaboration Network and an advisor to Life Ledger. We covered a number of relevant and practical topics including:What is Rightly?What does Rightly do?What has been the reaction from advertising companies?What is GDPR & what's happened since its launch in 2018?What changes are required to GDPR to make it work as intended?What is my digital footprint, and how far does it extend?How does Rightly work?Can you check if companies have replied to your removal request?The Right.ly business modelBrokering a fair value exchange for our personal dataBrand’s obsession with dataThe need for transparency and opennessOpen Bankings' influence on open dataThe role of regulatorsStaying safe onlineWhy breached data has a half-lifeRight.ly consumer research resultsWhat's next for Right.ly?Advice for the UK's Information Commissioner's OfficeThe notion of the Polluter pays modelThree things to do today to start controlling our dataMore on JamesJames on LinkedInJames on TwitterRightly websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious