Digitally Curious

AI Ethics isn’t just something we should be aware of - it is a movement according to Gaurav Rao from AtScale. Gaurav says “To me AI Ethics is a movement. and the reason why I define it as a movement is I think it has two distinct parts. There's technical frameworks that are continuing to evolve, and there's societal best practices, and both of these are put in conjunction to drive the responsible use of AI.Gaurav is EVP & GM of Machine Learning and AI at AtScale and has been working in the AI space for a long time, and he really knows this topic. This episode is a really interesting one, as it peels away the layers of AI and ethics and challenges you to think about how your internal processes are structured to support the ethical use of AI.Bad decisions made by AI may have a limited impact when it comes to song choices, but when reviewing who might get a home loan or health insurance, it could have far-reaching societal implications.Gaurav argues that the issue of AI Ethics goes beyond the risk and legal departments and is something that your marketing and sales teams should be looking at now.As always, the Actionable Futurist Podcast show also provides actionable advice you can put into place today and next week.We discussed a range of issues related to AI and ethics including:Ethical considerations when developing AI systems and modelsThe implications of bad decisions when AI is involvedThe role of regulation and AI ethicsThe ethical challenges Governments face with AIHow can we trust AI systemsInvolving the Chief Risk Officer in AI discussionsWhere to go to learn more about ethics AI issuesMany of my clients have set up AI working groups to share best practices across departments because AI is now no longer the domain of the tech teams, it is permeating every area of every company.With AI in the news on a daily basis, you need to consider the ethical use of AI in your business, so set aside 35 minutes this week and listen to this episode.More about GauravGaurav on LinkedInAtScale websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

We’ve heard so much over the last few months about Generative AI and in particular, ChatGPT, so what does it all mean for companies, and what’s coming next?To answer these questions and more, I spoke with Heather Dawe, UK Head of Data at UST. She is is a well-known Data Leader with over 20 years of experience working across the industry.Heather has worked at a senior level as a Statistician and Data Scientist within government, the wider public sector and industry.With expertise in the health, retail, telecommunications, insurance and finance domains, Heather seeks to problem-solve and innovate with real-world challenges, within large organisations, academia, start-ups and incubators.She also pioneered the development of multi-disciplinary data science teams within the UK public sector.Heather is passionate about helping others to develop their skills and expertise. She is an advocate for democratising AI as well as achieving greater diversity in those who develop it.We covered a range of important topics in the field of Generative AI including:Defining AI and Machine LearningWhere Generative AI fits in the AI familyWhat the “GPT” in ChatGPT meansHow ChatGPT actually worksChat GPT3 vs ChatGPT4Is ChatGPT a step-change moment for AI?Are we expecting too much from AI?Do we need a pause on AI developments?How can we regulate new AI platforms?How Heather has been using ChatGPTDoes ChatGPT have a political bias?The power of Generative AI for company dataHow Cybercriminals could be using Generative AIHeather’s work with clients at USTGenerative AI predictions in 1, 3 and 5 yearsThree actionable things to better understand AI systemsMore on HeatherHeather on LinkedInUST WebsiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

Does Generative AI restrict our freedom to think if we ask it to do everything for us? To answer this question, I spoke with international Human Rights Lawyer, Author and Speaker and author of  “Freedom to Think: The Long Struggle to Liberate our Minds.” Susie Alegre.We last spoke to Susie on the podcast in 2022, before the Generative AI tool ChatGPT had been released, so in this show, Susie provided an update on her views on ChatGPT and AI in general.We looked at the current trends in AI, and Susie provided some advice for the big tech companies about how they take the next steps with these powerful tools.In a recent interview, she said: “If artificial intelligence doesn’t know the answer, it simply makes up plausible response, but it automates the prejudices of our societies and delivers them with the confidence of a crypto salesman”.She asks the question we're all asking - Chat GPT: What is it for?To end the podcast, she provided three actionable tips on how to best use Generative AI tools:1. think about why you're using it instead of using your own brain or your own time2. Don't believe a word it says; double check possibly through Google or maybe go to a library 3. Play with it. But don't trust it.This show provides a fascinating update to our previous podcast and is very timely.More on Susie can be found on her website.You can purchase her book here.Listen to our first podcast here.Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

What traits does the leader of the future need to survive? To answer this question, I spoke to Hannah Greenwood, an international Leadership Speaker, Coach and Writer who works with individuals and global teams to facilitate creative enquiry and implement change.She founded Cascãd over 19 years ago and specialises in developing the "Champion Mindset" - the alchemic combination of innovative thinking and positive energy.Cascãd’s Champion Mindset has helped individuals and companies achieve extraordinary things by harnessing the potential of true change.Hannah is an Associate at London Business School and was formerly Head of Counselling Courses at the Metanoia Training Institute for Psychotherapy and an Adjunct Professor at HULT International Business School teaching the MBA Leadership Module.She combines her leadership, teaching and therapeutic expertise to enable individuals to engage with their passion and to achieve excellence in their chosen field.We covered so many things related to the future of leadership, including:• What is a champion mindset, and why do we need one?• The difference between working one-on-one and working with a team.• The issue of presenteeism• Encouraging leaders to create teams that others want to join• Creating modern leaders• Transformational inner changeShe also recommended an excellent book during the quickfire round, so you must listen to the end.Resources mentioned in the showWomen Who Run With the Wolves: Myths and Stories of the Wild Woman Archetype by Clarissa Pinkola EstesMore on HannahHannah on LinkedInCascãd websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

I’ve been guilty of quoting the phrase “The subscription Economy” many times over the last few years without really knowing who coined it - its origins are actually with Tien Tzuo, CEO of Zuora.To explain more, I was joined by John Smith Phillips, Senior Vice President of SVP Sales & General Manager, EMEA at Zuora on the latest Actionable Futurist Podcast.We looked at how subscription services might adapt in the future and looked at how John and his clients are currently moving towards a recurring revenue model.Zuora has helped businesses in all industries transition to subscription models, working with businesses from the Guardian to Schneider Electric.As John mentions, when you have a recurring revenue model and platform, you can actually see how your customers are consuming the service - and make changes or better versions of the existing product. This is a fascinating chat about something many of us take for granted.More on JohnJohn on LinkedInZuora WebsiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

5G networks are all about speed and capacity, so private 5G networks are just a closed version of the same - right? Think again. Private wireless networks are on the rise, and to find out more, I spoke with Shahid Ahmed, Group EVP of New Ventures and Innovation at NTT, on the latest Actionable Futurist Podcast.He is responsible for driving new digital experiences, offerings and technologies that create growth and transform people’s lives and companies and brings over 25 years of experience leading large services businesses with a focus on business transformation.In this show, we looked at several issues, including:• The difference between public and private 5G networks• The strengths of WiFi vs Private 5G• The opportunity for edge computing and 5G services• How NTT drives innovation• The power of a distributed workforce5G private networks won’t replace WiFi but will deliver new services in locations and industries requiring increased security and control.NTT surveyed 200 CIOs within the industrial manufacturing and automotive sectors, and they cited that the reason for deploying private 5G networks was not because of latency and speed but because of the inherent need for security and control.More on ShahidShahid on LinkedInNTT Global on TwitterNTT at Mobile World Congress 2023Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

Remote working as an option for the modern workforce is here to stay - so what advice would someone who's been working remotely for years have for others?To answer this question, I spoke with Mark Pinsent, Managing Director, Europe for The Hoffman Agency - a leading Technology PR company.Mark graduated in 1992 with a degree in Information and Computing Science but his creative streak saw him enter the world of marketing and communications.He says he’s spent 28 happy years developing and delivering campaigns for B2B and B2C brands in the UK and internationally.In the second half of the podcast, from the 36:44 mark, we spoke about the art of storytelling and how PR can help organisations tell a great story.Mark is coming to us today from his “location agnostic” office in France.The episode is a long one, just over an hour, but worth listening to every minute.We recorded this back in June 2022, when things were stating to return to normal. Thankfully in March 2023, things seem much more open.More on MarkMark on LinkedInMark on InstagramMark’s Landrover Sandy on InstagramMark on TwitterThe Hoffman Agency websiteThe World for Sale bookThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

We’ve heard of “full-stack Engineers”, but what is a Full Stack CMO? To find out I spoke with Maya Moufarek, CEO of strategic growth consultancy Marketing Cube for the latest Actionable Futurist Podcast.Maya has over 15 years in the tech and direct-to-consumer industries with roles at Google, Amex, Cisco and LG and she is passionate about working with ambitious entrepreneurs and purpose-driven CEOs to deliver truly sustainable growth.She says she is proud to be multicultural and multilingual, having had the pleasure of living and working in Moscow, Paris, Amsterdam, New York City, San Francisco and here in London.We covered a lot of issues related to marketing in start-up companies, including:What it means to be a "Full-stack CMO” Understanding the human psyche to be a good marketerThe secret to building sustainable & profitable growth plansThe one common mistake that start-up CEOs makeThe specific characteristics of high-growth companiesAdvice for early-stage start-upsMore about MayaMaya on LinkedInMaya on TwitterMarketing Cube WebsiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

“Permacrisis” was the 2022 Collins Dictionary word of the year, and this year, people are seeking ways to adapt in an uncertain world.Accenture identified five emerging trends that will alter the power dynamic between brands and customers in the coming 12 months and beyond:1: Permacrisis and human adaptability2: What’s next for loyalty?3: The importance of work intangibles4: AI is now in people’s hands for creativity5: Digital wallets: a question of adoptionThis year, people are seeking ways to adapt in an uncertain world.​Emerging technologies are giving control to the people, with never-before-seen outcomes for businesses and individuals.Artificial intelligence lets people express their natural creativity, Web3 offers the chance to help shape the brands they love, and tokenization may soon hand them full control over their personal data.How will brands build trust and leverage new technologies for growth?Building on the 15-year legacy of Fjord Trends, this report—Accenture Life Trends 2023—has the same inspiring content. This year's report is rooted in life centricity and examines the ways in which people are adapting their lives and making use of emerging technology to meet their changing needs.To examine the report in greater detail, we spoke to Katie Burke,  Accenture Song’s Metaverse Continuum Global Content & Offering Lead, working with clients around the globe on their entry into the next wave of the internet.Sitting within Accenture Song’s innovation and thought leadership practice, she currently serves as the lead content writer for the annual Life Trends report, as well as leading Accenture Song’s ground-up innovation program, that explores technologies that are signalling on the future of humanity, future of interactions, and future of brands.Katie’s career has been at the intersection of humans, innovation, and creativity. She has created three metaverse experiences for Accenture since the start of the pandemic and has created two thriving digital communities, which is one of the key attributes of Web3.Resources mentionedAccenture Life Trends Report 2023Dom Price, Work Futurist at Atlassian PodcastDr Lynn Gribble on the opportunities for Generative AI in EducationSolid Project at MITMore on KatieKatie on LinkedInKatie on Accenture.comThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

What’s the future of finance?To answer this question I spoke with James Butland, Vice President of Financial Partnerships, EMEA for Airwallex.Airwallex was founded by four friends, Jack Zhang, Max Li, Lucy Liu, and Xijing Dai, in Melbourne, Australia in 2015 and was inspired by real-life experiences.Out of their love for good coffee, engineering-banking friends Jack Zhang and Max Li started Tukk & Co, a café in Melbourne. As small business owners, they recognised first-hand the impact of high foreign exchange (FX) fees and banking costs on their profit margins, and sought out to build a better solution for businesses operating cross-border, improving on the constraints of the current global financial system.Specifically they wanted to solve the pain points surrounding cross-border transactions and empower businesses of all sizes to operate anywhere, anytime.What's the future of the financial services industry?The financial services industry is undergoing a radical transformation, partly through the forces demanded by regulation, as well as the needs of consumers and small and large enterprises.New Banking-as-a-Service (BaaS) platforms can help to drive improved customer experience and business growth, and also could be the key to unlocking the future of the financial services industry.Increasingly companies are now investing in incorporating financial products and services into their core business models. To meet this rising demand for embedded finance, traditional financial institutions and challengers are increasingly offering BaaS options.But where do you start?James answers these questions and more, including how new banking platforms can empower a “talent anywhere” strategy for a reimagined workforce, allowing the best people to be hired no matter where they live, even if a company doesn’t have a physical presence in that country.More on JamesJames on LinkedInAirwallex websiteThanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious