SAP Learning Insights

Customer Success is a new way of managing customers. In this episode, we explore how to prepare for a role as an advisor who supports customers throughout their entire journey. Our guests are Directors Solution Customer Success Yunus Eren and Martin Reichmann. They discuss the importance of personal emotions and empathy, including how to understand another person’s perspective. They also talk about personal growth, self-awareness, and building self-confidence. Finally, they share tips for handling difficult situations and resolving conflicts. Yunus Eren https://www.linkedin.com/in/yunus-eren-8789a6118/Martin Reichmann https://www.linkedin.com/in/martin-reichmann-635229b/Magdalena Glass on LinkedIn: https://www.linkedin.com/in/magdalena-glass-172021243/ SAP Academy for Costumer Success https://jobs.sap.com/content/sap-academy-customer-success/CRM and CX Blogs by SAP https://community.sap.com/t5/crm-and-cx-blogs-by-sap/bg-p/crm-blog-sapCostumer Success @ SAP https://community.sap.com/t5/beginner-corner-blog-posts/customer-success-sap/ba-p/13690702 Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript

David Chaviano discusses with Suzanne Heiob, product manager of certification at SAP, about the recent changes to SAP certification. The changes include transitioning all certification-related information to the new SAP learning site, learning.sap.com. Additionally, SAP certification has shifted from being product-focused to being more role-based to align more closely with real-world job roles. Furthermore, the certification process now requires individuals to update their skills and extend their certification validity every 12 months. To facilitate continuous learning, SAP has combined its Learning Hub subscription with four certification attempts, access to latest content, live sessions, practice systems, and assessments. And of course, at the end of this episode, Suzanne shares her final words of wisdom with you. SAP Certifications: https://learning.sap.com/certificationsSAP Certification: https://training.sap.com/certification/Stay Certified: https://learning.sap.com/certification-transformation Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/ 

In this episode of the SAP Learning Insights podcast, David Chaviano interviews Lukasz Skorwider, an SAP Basis consultant, about what SAP Basis is and how it’s used. Lukasz gives insights in his experience, explaining that SAP Basis acts as the “generator” of a company, operating in the background to keep the most important systems running. He believes that while AI and cloud technologies are changing the field, they also present new opportunities. Lukasz also advises newbies interested in SAP Basis to start learning through resources like blogs, YouTube channels, openSAP, podcasts, and the SAP Community. He notes that the field is constantly evolving, which keeps it interesting and challenging at the same time. SAP Basis Wizard YouTube channel:https://www.youtube.com/channel/UCD5JQ2vQyakrNnmDn4eQU2wLukasz’ profile on SAP Community: https://community.sap.com/t5/user/viewprofilepage/user-id/172246 Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript

Many young people wonder how to keep up with skill development. In this podcast episode, host Magdalena Glass sits down with Andreas Felber, a master’s student in business information systems, and Service Architecture Expert German Mesa. Together, they explore how to identify what skills are relevant now and in the future. They also discuss what can help in the learning process, especially in staying motivated, and share advice on preparing for the first professional job. Of course, they sprinkle in personal stories for some extra wisdom. Andreas Felber on LinkedIn: https://www.linkedin.com/in/andreas16299/German Mesa on LinkedIn: https://www.linkedin.com/in/german-mesa-sap/Magdalena Glass on LinkedIn: https://www.linkedin.com/in/magdalena-glass-172021243/ Make learning a daily part of your routine: https://hbr.org/2021/11/make-learning-a-part-of-your-daily-routineBook: Make it Stick. The Science of Successful Learning. (ISBN-10 9780674729018) Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript.

In this episode Canadian SAP Development Architect Wayne Pau shares the essential skills needed to succeed regardless of industry and position. Discover why mastering the art of learning is crucial for starting a professional career and staying successful along the way. Gain valuable insights into how it is like to work in a global, remote setup, and collaborating across diverse disciplines.  LinkedIn Wayne Pau: https://www.linkedin.com/in/waynepau/ TED Talk David Epstein: https://www.youtube.com/watch?v=B6lBtiQZSho David Epstein: The Sports Gene: https://davidepstein.com/david-epstein-the-sports-gene/ SAP Community Beginner Corner: https://groups.community.sap.com/t5/beginner-corner/gh-p/students-corner  Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript

In today’s episode, David Chaviano hosts Professor Stephen Lofthouse from Nottingham University Business School on the SAP Learning Insights Podcast to discuss the importance and benefits of pursuing a career in SAP. Steve, with a background that transited from pharmacy to software development and teaching SAP for many years, is passionate about equipping students with SAP skills and connecting them to industry opportunities. SAP knowledge can lead to a global career and the understanding the platform used by numerous businesses makes students an attractive hire. Steve suggests students start by researching companies using SAP, utilizing free learning resources like learning.sap.com and openSAP for skills, and actively engage with the SAP Community to demonstrate their interest and knowledge. He highlights the vast opportunities in technology and SAP, especially as AI and cloud migrations become prevalent, making it an ideal time to enter the field and secure a long-lasting, globally relevant career. Nottingham University Business School:  https://www.nottingham.ac.uk/business/Staff page Stephen Lofthouse:  https://www.nottingham.ac.uk/business/people/lizsjl.phtmlSAP Partners: https://www.sap.com/partners.html Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript

“Uncertainty” is something that we have within ourselves, and it is something that is always awaiting us. In regard to future skills the hosts David Chaviano and Magdalena Glass try to come to an answer in the episode of “Mindset – How to approach the unknown?” together with their guests Santiago, SAP working student in the field of enterprise architecture and Lukasz, SAP development manager at the Innovation Center Potsdam. Together they explore what you have to personally overcome and what is essential in the context of mindset to change and be part of the change around you. Tune in to find out, what skills are supportive on this journey and how you can prepare to face the future. Magdalena Glass on LinkedIn: https://linkedin.com/in/magdalena-glass-172021243 Santiago on LinkedIn: https://www.linkedin.com/in/santiago-sierra-ballesteros/Lukasz Ostrowski on LinkedIn: https://www.linkedin.com/in/lukaszostrowski/How to Overcome Your Fear of the Unknown(by Nathan Furr, Susannah Harmon Furr):  https://hbr.org/2022/07/how-to-overcome-your-fear-of-the-unknownHBR – IdeaCast: https://podcasts.apple.com/de/podcast/hbr-ideacast/id152022135?i=1000571236629 Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download the transcript

In this thought-provoking episode, the podcast hosts dive into the discussion of the significance of future skills, what role education has in shaping this skill set from an early stage on as well as how they are connected to our world full of growing technological impact and a variety of already present and awaiting challenges. To engage in this discourse, the guest Mariyam Imran, a recent master’s graduate in strategic design, shares her passion and insights on future skills. As the topic became such a huge matter towards her, she wants to raise the awareness for it towards students. To start spreading the word, she dedicated her thesis towards the issue with a focus on critical thinking, digital competence and adaptability.  McKinsey research future skills:  https://www.mckinsey.com/~/media/mckinsey/industries/public and social sector/our insights/defining the skills citizens will need in the future world of work/defining-the-skills-citizens-will-need-in-the-future-of-work-final.pdf Magdalena Glass on LinkedIn: https://linkedin.com/in/magdalena-glass-172021243 Mariyam Imran on LinkedIn: https://www.linkedin.com/in/mariyamimran/SAP Community Beginner Corner: https://groups.community.sap.com/t5/beginner-corner/gh-p/students-corner  Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Find free MOOCs, podcasts, and microlearning videos at openSAP: https://open.sap.com/ Visit the SAP Community:  https://community.sap.com/  Download transcript

In this episode David Chaviano interviews Anastasia Sizensky, a cybersecurity engineer at SAP. Anastasia shares her journey into the field of cybersecurity, starting with her passion for Russian literature and her introduction to cybersecurity while studying abroad in Russia. She explains the different areas and roles in cybersecurity, such as the red team, blue team, and purple team, as well as the skills required for each. Anastasia also emphasizes the importance of cybersecurity professionals in keeping the digital world running smoothly and offers advice for those considering a career in the field. Try Hack Me (great beginners courses in cybersecurity that follow many different career paths): https://tryhackme.comHack The Box (beginners courses for cybersecurity principles and tools with hacking games): https://www.hackthebox.comBeginners Programming Course at Harvard: https://pll.harvard.edu/course/cs50-introduction-computer-science Visit SAP Learning: https://learning.sap.com/Learn more about the SAP Learning Hub: https://learninghub.sap.com/Find free MOOCs, podcasts, and microlearning videos at openSAP: https://open.sap.com/Visit the SAP Community: https://community.sap.com/ Download transcript

In this SAP Learning Insights podcast episode, Sebastian Rebull,  pre-sales engineer at SAP Fieldglass, provides insights into the capabilities and applications of SAP Fieldglass. He clarifies that SAP Fieldglass is a system that helps organizations manage the subcontracting of services and external workers. It is used across various industries and can be integrated with other SAP solutions such as SAP SuccessFactors and SAP Ariba to provide a holistic workforce and procurement management solution. Of course, at the end of this episode, Sebastian shares his final words of wisdom with you. SAP Fieldglass web page: https://www.sap.com/spain/products/acquired-brands/what-is-fieldglass.html SAP Help Portal Documentation: https://help.sap.com/docs/SAP_Fieldglass Learning Journey: Discovering SAP Fieldglass Services Procurement: https://learning.sap.com/learning-journey/discovering-sap-fieldglass-services-procurement Learning Journey: Discovering SAP Fieldglass Contingent Workforce Management: https://learning.sap.com/learning-journey/discovering-sap-fieldglass-contingent-workforce-management SAP Fieldglass Assignment Management: https://www.sap.com/products/spend-management/fieldglass-assignment-management.html SAP Fieldglass Services Procurement: https://www.sap.com/products/spend-management/services-procurement.html SAP Fieldglass Contingent Workforce Management: https://www.sap.com/products/spend-management/contingent-workforce-management.html Visit SAP Learning: https://learning.sap.com/ Learn more about the SAP Learning Hub: https://learninghub.sap.com/ Find free MOOCs, podcasts, and microlearning videos at openSAP: https://open.sap.com/ Visit the SAP Community:  https://community.sap.com/ Download transcript.