Dental Leaders Podcast

A rising star of a dentist is in the offing.    The guest we have today is putting to good use what she has learned running a restaurant business in the dental field.  The entrepreneurial side of it has worked to her advantage in dealing with her role as a dental practitioner.   Dr. Elaine Mo is a general practitioner and a member of the Joint Dental Faculties of Royal College of Surgeons England. She has a wealth of knowledge in various aspects of Dentistry. With advanced training in Restorative Aesthetic Operative Dentistry, Endodontics and Anterior Alignment Orthodontics, Elaine also continued to work closely alongside some highly regarded clinicians to enhance her surgical and Implant related dental skills.   She graduated from Barts and the London and has developed her skills with extensive postgraduate education as a keen believer in maintaining up-to-date knowledge. This inspired her to travel internationally to hone her skills to be able to combine her multiple skill sets to offer her patients a wide range of options available focusing on rehabilitation of health and restoration of function and aesthetics with a minimally invasive approach.   And since this podcast is dedicated to helping you maximize your full potential, you will hear how Elaine uses her communication skills to establish a relationship with a patient.   Also, we dive into her biggest takeaways from her mentors that thought her how to persevere.    You’re not going to want to miss this episode!   There are a lot of dentists out there who, even though we're at the same level, but what makes it different is asking the patient how they are, their family, making them feel at home and actually being a person rather than their dentist. - Elaine Mo   What you will discover from this episode   05:11 The key to having a good relationship with your patients   07:46 Definitions, methods, and guide on how she does her consultation   10:27 Why does she implemented the “Ask 3 non-clinical questions” to your new patient   15:37 The importance of discussing health care costs with patients   18:28 Why does health care professionals need personal skills   19:45 The need to take your staff into the happiness equation along with the patients   28:37 Bad word of mouth stories about dentists    30:46 Lessons from the biggest clinical mistake she has made   37:53 Is now the perfect time for Elaine to start her own practice   43:54 As a mentee, she shares her mentors’ lessons of perseverance   50:28 The clinical hack that Elaine has developed   54:34 One big advice to the young generation of dentists   Connect With Elaine Mo   Ridgway Dental Smile Hub   Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

For some people, dentistry runs in the blood.    And that’s definitely true of today’s guest, Zainab Al-Mukhtar, for whom formative years spent watching mum practise made the dental clinic feel like a second home.      Zainab talks about Instagram, motherhood and approaching cosmetic work as an artform. She also discusses the joy to be found in teaching others.   Enjoy!       “I want to continue doing what I'm doing, but just continue taking it to the next level each time. I am, where I am, really happy doing what I'm doing now. I just want to do more of it.” Zainab Al Mukhtar    About Zainab Al-Mukhtar   Zainab graduated from Guy’s Kings & St Thomas with distinction in 2010.   She pursued an early interest in cosmetic dentistry, especially in the art of direct sculpting composite veneers and now holds a postgraduate certificate in aesthetic dentistry.   Keen artist Zainab now brings her eye to bear on facial aesthetic treatments and is a trainer and demonstrator with Oris Medical at the Royal College of General Practitioners      Zainab holds the Royal College of Surgeons Edingurgh’s Diplomate of Membership of the Faculty of Dental Surgery and was awarded membership of the Joint Dental Faculties of the Royal College of Surgeons of England. She is also a member of the British Academy of Restorative Dentistry.   Outside of dentistry, Zainab enjoys travel, drawing and spending time with family.    In this episode:   01:10 Growing up   05:30 Watching mum at work   11:31 Starting in practise   14:56 Business and entrepreneurship   17:57 Instagram   22:36 Women in dentistry   29:59 Aesthetics and art   34:00 Results and longevity   35:57 Personal development   41:08 Achieving work-life balance   44:09 Tips for being in business   48:59 Zainab’s biggest clinical mistake   50:15 Teaching aesthetics   Connect with Zainab:   Instagram Harrow on the Hill Clinic   Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

Knowing your ‘why’ always pushes you to be the best that you can be.   Today’s guest knows his why, and that makes him more determined than ever to do what he’s got to do.   In a slight departure for Dental Leaders, this week we chat to a leading light in aesthetics and cosmetic surgeon, Dr. Benji Dhillon.   Alongside ep5 guest Mark Hughes, Benji is co-founder of Define Clinic, which is currently leading the way in non-invasive treatments.   Benji talks about his extraordinary sense of purpose and determination and gives us the lowdown on the latest trends in aesthetics.   “I'm a big believer that facial aesthetic treatments should be used in a way that no one knows you've had it done. And it's all about being age-appropriate.”  - Benji Dhillon   About Benji Dhillon   Benji Dhillon is a cosmetic surgeon, and clinical director and co-founder of Define Clinic, Beaconsfield.   He is a member of the Royal College of Surgeons and has undergone training in some of the UK’s leading hospitals.    Benji has also spent time as a medical director for Europe, the Middle East, and Africa for Allergan - the developers of Botox. He led clinical studies into anti-wrinkle injections and Juvederm fillers and implemented an international training program for safer aesthetics delivery.   He regularly speaks at international congresses and has published research in medical journals.       In this episode:   03:05 Learned values   23:53 Benji’s biggest mistake   28:20 The ethics of aesthetics   34:30 A confidence shaker   38:01 Benji’s business partnership   45:24 The top trend in aesthetics   56:12 Being the boss - the dos and don'ts of managing   59:30 Dentistry vs medical doctor   Connect With Benji   drbenjidhillon.com Instagram   Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

Mahrukh Khwaja is on a mission to empower women in dentistry - a quest borne out of dealing with difficult bosses and overcoming unhealthy relationships.   In today’s episode, Mahrukh talks about why she feels something worth striving for - and why more women dentists should be celebrated.   She also shares some thoughts on her other passions - mindfulness, meditation and the art of maintaining good mental health.     Enjoy!   “In our profession, mental wellness is not always really focused on. I feel like burnout and stress is a common issue amongst dentists currently. Whenever I connect with other dentists, they will tell me about their story, and stress, burnout and long hours, and rumination over patient complaints is a common one that I'm hearing. If there was a way to support our profession - I'd love to really focus on that.” - Mahrukh Khwaja   About Mahrukh Khwaja Since graduating from King's College in 2010, Mahrukh has dedicated herself to helping patients regain their confidence through cosmetic dentistry.    Mahrukh also holds a PSE in psychology - a qualification which helps her to build meaningful connections with patients and provide holistic treatment.    In this episode:   02:55 Empowering women in dentistry   08:57 Perfecting the work/life balance   11:03 Looking after mental health   16:04 How Mahrukh overcame a past relationship   30:41 The benefits of therapy   36:11 Female role models in dentistry   42:47 The importance of mindfulness Connect with Mahrukh Khwaja:   LinkedIn   Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

The art of knowing when to let go is not something that comes easy.   However, when one of dentistry’s biggest influencers found that stress in his personal life was putting a dampener on professional success, he did just that.   We talk to James Goolnik about family, client relationships and why the multi-practice model isn’t for him.   Enjoy!   “The number one thing you have got to get is a relationship with your patient. Make sure there's a connection. Make sure there is trust and when things go wrong. Dentistry is not ideal. We are human. Everyone makes mistakes, something happens. But if you have a relationship with the patient, they know, like, and trust you, you can handle it.” - James Goolnik   About James Goolnik  James is a member of the British Dentistry of Occlusal Studies and British Dental Association and is a Dental Phobia certified dentist.   He has twice been listed in Private Dentistry’s poll of top 20 Elite Dentists and was voted the UK’s most influential person in Dentistry of 2011 and 2012 by trade magazine Dentistry.   He is a judge for both the Dental Industry Awards and the Dentistry Awards.   James lectures internationally and has delivered seminars on tooth whitening techniques, minimally-invasive dentistry, and dental marketing.   His book Brush is an Amazon bestseller and all profits go to Dentaid. He is currently working on a project tackling the use of sugar as a reward for children.     In this episode:   13:12 How determination and grit gets him into dental school   21:33 James’ career   25:51 Are dentists bad at business?   38:48 Client relationships   40:30 The multi-practice model   42:50 Patient marketing methods   45:36 How success affects family life   54:16 Two simple stress-relievers   57:47 James’ biggest mistake    01:02:46 Leading by example    01:09:54 Hiring and firing   01:11:59 The Rewards Project -  shifting the rewards culture   01:19:02 Love, be loved and never stop learning Connect With James Goolnik:   bowlanedental.com LinkedIn Facebook Twitter Instagram YouTube Pinterest Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

Juggling a career and family life is never easy. Especially when you are one of the most sought after practitioners in your field.   But some are skilled enough to manage it - like today’s guest, Andrew Moore.   Andrew tells us all about his approach to the holy grail of achieving a healthy work-life balance and how he came to practice from a jealousy-inducing architectural gem.   He also talks about the buzz he gets from teaching and a case that made a dramatic impact on his patient’s life.   Enjoy!   “The key thing if you want to develop a practice is to get good at normal dentistry. Because you will need those skills. You need to see people. You don't go straight in. And I'm not saying you shouldn't have ambition, but I think sometimes you have to learn to deal with people before you start.” - Andrew Moore   About Andrew Moore Andrew Moore graduated from Royal London Dental Hospital and quickly established a name as one of the UK’s leading cosmetic dentists. He has postgraduate training in orthodontics and oral surgery and holds a diploma in implant dentistry. Andrew is the owner of Advance Dental Clinic from where he holds remedial dental training. The clinic was named the best new practice, 2004, and was also given an award for design by the Royal Institute of British Architects..     In this episode:   02:12 The perfect environment for practice   13: 07 The power of delegating   15:03 Hiring process - an oft-overlooked trait   18:43 Achieving work-life balance   25:21 Getting into implants   35:13 A life-changing case   47:05 Teaching other dentists   Connect with Andrew Moore:   LinkedIn Advance Dental Clinic Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

Do dentists sell a product or an experience?   Today’s guest has views on this question that serve up plenty of food for thought.    We talk to Daz Singh about the meteoric rise of his boutique Liverpool clinic Ollie and Darsh, taking plenty of conversational stop-offs along the way.   Enjoy!   “I wanted them to come in and see us. I wanted them to have the experience with us. I wanted them to go away talk about the experience they've had with us to their family and friends. So the knock-on effect would be is that we then had their families and friends who have been told that, you know, this person’s had a good experience at the clinic.” - Daz Singh   About Daz Singh Daz Singh graduated Dentistry from the University of Liverpool in 2005 and went on to work in associate positions in Liverpool and Stoke.\   He also secretary to the European Society of Aesthetic Orthodontics, and a clinical instructor and mentor for Six-Month Smiles.   In 2008, alongside Sudarsh Naidoo & Suzy Gorman he opened Ollie & Darsh as a nouveau chic dental clinic in the heart of Liverpool.   In this episode:   02:18 Growing up in Saudi Arabia    13:57 Daz’s first job   23:25 Starting off in Liverpool   29:38 Promoting a new clinic   35:13 Strategies for collaboration   37:34 The growth of Ollie & Darsh    41:05 Word-of-mouth   01:15:18 Values vs price   Connect With Daz Singh:   Ollie and Darsh   LinkedIn   Facebook   Twitter   Instagram Connect with Prav and Payman:   Website   Prav on Instagram   Payman on Instagram

Can you manifest your own luck?    Adam Thorne is a firm believer that if you try hard enough to reach your goals, you’ll no doubt encounter a mentor who can help you get there.    Though it may seem a little spiritual, it rings true for the events that have unfolded in Adam’s life.   Adam Thorne is a Cosmetic Dentist at the Harley Street Dental Group. He talks about the trials and tribulations he underwent before finding his place at London’s most prestigious address.    Enjoy!    “I like people who are humble and they listen…they make very, very good dentists because they get to know the patient. They build the rapport and then there's a great relationship from there.”  - Adam Thorne   About Adam Thorne   Adam Thorne is a cosmetic dentist at the Harley Street Dental Group.    After graduating from the University of Bristol in 1997, he went on to study at institutions in the US,  America, Asia and the Far East. Adam also studied at the renowned Pankey Institute in Florida.   He is an Invisalign® Platinum Elite dentist - a title held by only a handful of dentists in the UK.   In this episode:   05:11 Life before Harley Street   11:07 Getting patients through the door   15:44 Staying competitive in a saturated market   19:04 What makes a good dentist?   28:01 What would Adam have done differently?   35:46 Balancing work and home life   46:34 Top tips for orthodontic treatments   50:10 Making your own luck Connect with Adam Thorne:   Website Connect with Prav and Payman:   Website   Prav on Instagram   Payman on Instagram

Our guest today is a cosmetic dentist, and founder of the famous Harley Street Dental Group and Define Clinic, Mark Hughes.   He unleashes wisdom on what it takes to get to achieve success by learning from setbacks to come through more determined than ever.   Mark also tells us all about his globetrotting years, and how a chance booking at a boutique hotel provided the inspiration for his upscale London practice.   Enjoy!   “To be successful, you have to care about people in dentistry, and for me, kindness and a desire to help people overrides everything else you can do.”  - Mark Hughes   About Mark Hughes   Award-winning Mark Hughes is a cosmetic dentist, founder, and clinical director at Harley Street Dental Group. He recently launched Define Clinic (his latest venture) in the heart of Beaconsfield which combines cosmetic dentistry with medical aesthetic treatments   He enjoys more than 20 years’ experience in practice, with more than 10 years spent on Harley Street working at the pinnacle of dentistry.   Since opening the Harley Street practice in 2003, Mark has devoted himself to achieving the highest possible standards in cosmetic work. He has achieved accreditation with UK and US cosmetic organisations, and he is passionate about helping patients lead more confident and fulfilling lives.   In this episode:   02:34 - The childhood years   06:04 - Choosing a career path   10:02 - University - highs and lows   11:10 - Mark’s travels   18:23 - Owning and growing a practice   26:15 - Working on strengths and weaknesses   33:21 - Boutique inspiration   34:58 - Define Clinic   38:13 - Choosing a business partner   41:18 - Mark’s educational program for dentists   55:43 - Mark’s biggest mistake   56:21 - A clinical tip   59:44 - Success stories   Connect With Mark Hughes:   harleystreetdentalstudio.com LinkedIn Facebook Instagram   Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram

Would you give up a six-figure profession for a new career full of uncertainty?   For some, dentist-cum-motivational speaker Mahmood Mawjee’s transition to a new calling could seem like a waste of qualifications.   But dentistry's loss is the world's gain.   We hear why Mahmood made the leap, and take in some of his motivational secrets.   Enjoy!   “The biggest regret in life is living life on other people's terms and...no one regrets the things they did. They always regret the things they never did.” - Mahmood Mawjee   About Mahmood Mawjee   Mahmood Mawjee is an international motivational speaker, peak performance speaking coach, entrepreneur, and life-changer.    In a previous life, Mahmood was a dentist. However, he left practice and sought his life's mission to impact lives the world over.   In this episode    02:25 Mamood’s childhood    06:37 Building a coaching practice   10:51 A life-changing trigger   15:33 Leaving dentistry   21:24 Proving yourself   24:19 Overcoming fears   35:01 Mahmood’s step-by-step coaching process   37:07 A positive trait   55:43 Mahmood’s career advice Connect With Mahmood Mawjee   Mahmoodmawjee.com Facebook YouTube Instagram Connect with Prav and Payman:   Website Prav on Instagram Payman on Instagram