The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Dec 24, 2020 • 44min
Holiday Rewind: Inside Intercom on Allyship
We're revisiting some of our best podcast from across the year. Today, let's look back at our allyship panel hosted by CEO Karen Peacock.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Dec 17, 2020 • 47min
Intercom’s 2020 people pivot
In today’s episode, we’re chatting to the people who’ve managed to pivot with their team and bring about major changes to how we operate, all while still maintaining a strong sense of culture and camaraderie across all of our teams and offices.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Dec 10, 2020 • 34min
Solving the customer success equation: Nick Mehta on delivering value at scale
Customer success can often feel like an ambiguous and unquantifiable concept, yet maintaining your performance in this area is essential for scaling your business. Intercom's Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Dec 3, 2020 • 36min
Built for You E02: Making of Series
Our panel this quarter talks through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 27, 2020 • 1h 1min
S.H.O.P. Part 4: Present
This week, we’re looking at how this year’s holiday Present shopping could change retail forever. Dee Reddy talks to Forbes contributor and retail expert Sandy Stein, DPD Ireland CEO Des Travers and An Post's Eibhin Eviston.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 19, 2020 • 45min
S.H.O.P. Part 3: Online
In part 3 of S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 12, 2020 • 48min
S.H.O.P. Part 2: Habits
Episode two of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 5, 2020 • 56min
S.H.O.P. Part 1: Store
Episode one of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 29, 2020 • 58min
Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 22, 2020 • 33min
Nate Brown on why proactive CX is the next competitive battleground
Nate Brown (co-founder CX Accelerator) talks to Dee Reddy. He shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
