Transform Your Workplace

Perfectionism can look like "high standards," but in real life it often turns into burnout, bottlenecks, and teams that overthink everything. In this episode, Brandon Laws sits down with Jason F. McClennan, author of The Magic of Imperfection, to unpack his three-quarter baked philosophy: a practical way to ship smarter, get better feedback, and unlock innovation without lowering the bar. Jason breaks down the difference between quarter-baked, half-baked, three-quarter baked, and the illusion of "fully baked." They also dig into how leaders can build cultures where failure is treated as valuable data, how to use feedback without taking it personally, why deadlines must be owned, and how teams can avoid mission drift before they waste months heading in the wrong direction. If your team is stuck polishing the last 10% while everything else suffers, this conversation will help. Key timestamps 00:00 Intro and why "imperfection" is a leadership advantage 01:00 The three-quarter baked idea and why perfectionists struggle with it 02:40 How perfectionism fuels burnout and steals time from real work 04:30 Quarter-baked vs half-baked vs three-quarter baked (and why the timing matters) 06:45 The Buckminster Fuller dome story: reframing failure as a data point 08:55 How leaders reward learning, not just outcomes 09:45 The "crit" method: separating ego from work so feedback actually helps 12:00 The significance meter: calibrating effort so everything is not treated like heart surgery 14:00 "If you accept the task, you own the deadline" and why that changes everything 15:30 Momentum surfing: when to push, when to pause, and why grinding backfires 18:30 Process turning into bureaucracy: how to spot when the system is blocking the outcome 20:10 End-game thinking and mission drift: the two boats metaphor for team alignment 22:30 How to bring a team along when perfection is the default culture 23:40 Becoming a "trim tab": how individual contributors can shift big organizations 25:20 Bird-dogging vs micromanaging: checking in as a sign of care and performance 27:15 Communication hierarchy in hybrid work: reducing noise, increasing clarity 29:00 Building an inner compass: trial, error, and learning without shame 30:00 Final thoughts and where to find Jason's work A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders. About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Discover how Xenium can transform your workplace: Learn more https://www.xeniumhr.com/ Connect with Brandon Laws: LinkedIn https://www.linkedin.com/in/lawsbrandon Instagram https://www.instagram.com/lawsbrandon About https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR: Website https://xeniumhr.com/ LinkedIn https://www.linkedin.com/company/xenium-hr Facebook https://www.facebook.com/XeniumHR Twitter https://twitter.com/XeniumHR Instagram https://www.instagram.com/xeniumhr YouTube https://www.youtube.com/user/XeniumHR

Brianne Mees, CEO of Tender Loving Empire, shares how a people-first background in psychology and social work shaped the culture of a retail brand built to champion artists, makers, and small businesses. Brianne walks through the company's growth from a scrappy early storefront to seven locations (including airport stores), the toughest leadership decisions during the pandemic, and why mission alignment is the anchor for hiring and culture. Brandon and Brianne also explore "regenerative retail," community investing through Wefunder, and how leaders can build a business that supports local economies without losing sight of sustainability and scale. Key Timestamps 00:00 What the show is about + sponsor message from Xenium HR 01:00 Introducing Brianne Mees and the Tender Loving Empire mission 03:00 Brianne's unconventional path: psychology, social work, and a people-first approach 04:40 Why Tender Loving Empire started as a "helping profession" for artists and makers 05:00 The business today: seven retail locations, hundreds of makers, and a record label 06:00 The early days: starting before major online platforms existed for creators 07:00 The turning point: moving locations, hiring the first employee, and shifting from hobby to sustainable business 08:40 How Brianne's psychology background supported hiring and leadership 09:20 Scaling a creative retail brand into airports without losing the "feel" 10:00 Becoming "Portland tour guides" and translating local culture for travelers 12:00 Leading through the pandemic: scrappiness, resilience, and hard choices 13:00 The toughest day: furloughing the team while keeping leadership in place 13:50 Post-pandemic momentum: new airport locations and +$3M in annual revenue 14:10 How they keep 65 employees aligned: mission fit and kindness 15:20 The "Empire" name origin and the heart of the brand 15:40 The impact: celebrating $20M returned to artists and makers 16:00 Vendor selection today: buying team, data-driven decisions, and mission alignment 17:00 The ripple effect: vendors who reinvest through sustainability and social impact 18:00 Geographic focus: Portland and the broader Pacific Northwest 19:00 Why music remains the heart and soul of the brand 19:10 Why Tender Loving Empire chose Wefunder and community investing 20:40 Why VC is not the right fit for a values-based retail brand 21:20 How their Wefunder raise works: $1.2M goal and a convertible note approach 23:00 Advice to her 2007 self: confidence, trusting instincts, and staying close to the core 25:00 Preparing leaders for the next growth phase: transparency and sharing the full vision 27:20 What keeps Brianne going on tough days: impact, community, and walking into the stores 28:50 "Regenerative retail" explained: supporting communities vs. extracting from them 29:50 A first step for leaders: rethink suppliers and where resources flow 30:30 AI and the creator economy: efficiency benefits vs. IP and compensation concerns 33:00 Founder advice: grit, tenacity, support systems, and learning along the way 33:40 Closing: how listeners can support Tender Loving Empire and invest (starting at $100) 34:00 Podcast disclaimer and wrap-up A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Discover how Xenium can transform your workplace: Learn more [https://www.xeniumhr.com/] Connect with Brandon Laws: LinkedIn [https://www.linkedin.com/in/lawsbrandon] Instagram [https://www.instagram.com/lawsbrandon] About [https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws] Connect with Xenium HR: Website [https://xeniumhr.com/] LinkedIn [https://www.linkedin.com/company/xenium-hr] Facebook [https://www.facebook.com/XeniumHR] Twitter [https://twitter.com/XeniumHR] Instagram [https://www.instagram.com/xeniumhr] YouTube [https://www.youtube.com/user/XeniumHR

In this episode of Transform Your Workplace, Brandon Laws is joined by Nae Hakala, HR Business Partner at Xenium HR, for a thoughtful and practical conversation about leadership, empathy, and building workplaces that truly support people. Nae shares her career journey, from managing creative teams early in her career to supporting organizations through complex and often difficult people challenges today. Together, Brandon and Nae explore what it really means to lead with humanity, why belonging and trust are essential business strategies, and how leaders can balance results with empathy in a rapidly changing workplace. Listeners will hear real-world insights on recruiting with care, navigating hard conversations like reductions in force, the risks of over-automating HR with AI, and why everyday leadership behaviors matter more than big, performative initiatives. This episode is especially relevant for leaders, HR professionals, and nonprofit organizations navigating growth, change, and limited resources. Key Timestamps 00:00 – What Transform Your Workplace is all about and why this conversation matters 02:00 – Nae's early leadership experience managing creative teams and what it taught her 04:00 – Why getting involved builds community at work and beyond 05:30 – How retail and hospitality shaped Nae's empathetic approach to HR 07:00 – Seeing the human behind every HR request, especially in difficult moments 08:30 – Handling reductions in force with dignity, respect, and compassion 10:00 – Recruiting at scale without losing the human touch 11:30 – Where AI helps HR and where it risks doing harm 13:00 – Lessons from equity-focused work in public education 16:00 – Why discomfort is part of growth for leaders and organizations 18:00 – Turning belonging into a practical, everyday business strategy 20:00 – Moving from talent acquisition into a broader HR business partner role 22:00 – Studying leadership frameworks and applying them in real time 23:30 – What today's workforce is asking for that wasn't as visible before 25:00 – Consulting across different organizations, cultures, and constraints 27:00 – Supporting nonprofits with limited resources and long-term thinking 29:00 – Building strong HR foundations that reduce firefighting 31:00 – Why supporting employees drives results and reduces turnover 33:00 – Final thoughts on leadership, trust, and showing up for people A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Discover how Xenium can transform your workplace: Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About Brandon: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

Nicole Blevins, Compensation Planning Lead at Xenium HR, dives into the often misunderstood realm of workplace compensation. She discusses how a clear compensation structure fosters fairness and flexibility, helping organizations navigate growth without falling into pay equity pitfalls. Blevins highlights the importance of pay transparency, proactive pay equity analysis, and addresses common issues like pay compression from ad-hoc raises. She explains how structured compensation can enhance trust and facilitate better pay conversations among managers.

In this episode of Transform Your Workplace, Brandon Laws welcomes back Jacob Morgan to explore ideas from his upcoming book, The Eight Laws of Employee Experience: How to Build a Future-Ready Organization, releasing in February 2026. Drawing from more than 100 interviews with CHROs, Jacob shares why many organizations have lost direction since the pandemic and how well-intended employee experience efforts have sometimes drifted into entitlement, reactivity, and trend-chasing. The conversation unpacks why leaders often operate in "defense mode," how AI is being misunderstood and misused at work, and why employee experience is not an HR initiative but a shared responsibility across the organization. Listeners will also hear practical frameworks for separating trends from truths, rethinking learning and development, understanding employees beyond survey data, and designing flexibility and culture in more intentional ways. This episode offers clear perspectives for leaders who want to stop reacting and start building the future of work they actually want. Key Timestamps 00:00 – Introduction and episode overview 02:00 – Why organizations have lost their way post-pandemic 05:30 – Employee experience, entitlement culture, and unintended consequences 08:00 – Why leaders are stuck playing defense instead of offense 11:00 – Trends vs truths and the risks of chasing competitors 13:00 – AI at work and the rise of "work slop" 15:00 – A framework to adapt, pause, or push back on trends 17:00 – Overview of The Eight Laws of Employee Experience 19:00 – Decoding the human signal and knowing employees beyond data 24:30 – Surveys vs real conversations and the importance of human connection 27:00 – Rethinking learning, skill-building, and application on the job 31:00 – The limits of AI and why managers still matter 34:00 – The growth framework for development, readiness, and decision-making 37:00 – Designing flexibility and the idea of a career "command center" 40:00 – Using technology to amplify humanity, not replace it 43:00 – Choosing the future you want to build as an organization 45:00 – Final reflections and where to learn more A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://www.xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

In this episode of Transform Your Workplace, Brandon Laws sits down with Kate McKinnon, a fractional Chief People Officer with deep experience in high-pressure, high-visibility environments across sports and entertainment. Kate shares what it takes to protect culture when speed and stress are constant, how to address burnout and disengagement without pretending everything is fine, and why "stop, start, continue" feedback loops can help leaders turn frustration into action. They also unpack generational friction, the reality of AI reshaping HR and leadership work, and why developing first-time managers before they step into leadership is one of the most overlooked levers for performance. The conversation closes with practical ways to build belonging without huge budgets, and a reminder that grace and kindness still matter in modern workplaces. 0:00 Welcome to Transform Your Workplace + episode overview 2:00 Meet Kate McKinnon and why her background matters 4:00 Protecting culture in high-pressure, high-performance environments 6:00 Burnout, disengagement, and the power of "stop, start, continue" 9:00 Generational friction at work and how leaders can bridge the gap 11:00 Gen AI, new grads, and the future of work 13:00 Making work more human in an AI-driven workplace 15:00 Why great performers struggle as new managers 17:00 The future of learning and development: microlearning vs in-person 20:00 Belonging without big budgets: practical, low-cost ideas 22:00 Leadership lessons from crisis, M&A, and COVID 25:00 What sports culture teaches us about performance and growth 27:00 Using data, feedback, and scorecards to drive engagement 29:00 Bridging the gap from college (and military) to career 32:00 What the next decade of culture and leadership will demand 34:00 Final thoughts: grace, kindness, and what leaders should remember A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders. About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Discover how Xenium can transform your workplace: Learn more [https://www.xeniumhr.com/] Connect with Brandon Laws: LinkedIn [https://www.linkedin.com/in/lawsbrandon] Instagram [https://www.instagram.com/lawsbrandon] About [https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws] Connect with Xenium HR: Website [https://xeniumhr.com/] Learning & Development Programs [https://xeniumhr.com/learning-development] LinkedIn [https://www.linkedin.com/company/xenium-hr] Facebook [https://www.facebook.com/XeniumHR] Twitter [https://twitter.com/XeniumHR] Instagram [https://www.instagram.com/xeniumhr] YouTube [https://www.youtube.com/user/XeniumHR]

Van Lai-DuMone discusses her book on transforming curiosity into action through small steps. She shares her mother's refugee story of building the nail industry, emphasizes reframing limiting beliefs, and advocates for workplace cultures that welcome all ideas. The framework includes pausing, asking "what if" questions, and embracing creative chaos. TAKEAWAYS Curiosity requires pausing to ask "what if" and "how might we" questions. Small steps overcome fear and build confidence toward big goals. Welcome all ideas without judgment to foster innovation and trust. A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

Sarah Escobar and Corinne Murray discuss their book "Work Then Place," arguing that return-to-office mandates alone won't drive transformation. They emphasize understanding how work actually happens before designing physical, digital, and experiential environments. The authors advocate for empirical approaches, building trust through small changes, and creating adaptive organizations prepared for AI's fourth industrial revolution. TAKEAWAYS Work must inform place - analyze workflows first, then design environments to support them Leaders must actively participate in change themselves, not just orchestrate it from above Address foundational friction like burnout and connectivity before pursuing innovation A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

Martha Lawrence discusses her biography of Ken Blanchard, author of The One Minute Manager. She explores his journey from rejected academic to leadership legend, emphasizing his authentic servant leadership philosophy of "catch people doing things right" and how he built a values-driven company focused on people over profit. TAKEAWAYS Ken Blanchard co-authored The One Minute Manager in 1982 after being told he couldn't write, creating one of the world's bestselling business books with its accessible, story-based approach He founded his leadership company on four core values—ethical behavior, relationships, success, and learning—revolutionary for the hierarchical 1970s business culture His lasting legacy centers on servant leadership and positive reinforcement: catching people doing things right rather than focusing on mistakes A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

Lisa Skinner discusses Alzheimer's care beyond memory loss, emphasizing the importance of "joining their reality" rather than correcting false beliefs. She challenges myths about late-stage awareness and stresses early planning, caregiver self-care, and workplace support as cases are projected to triple by 2050. TAKEAWAYS Validate emotions and join their reality instead of correcting false beliefs to prevent distress. Establish legal documents and discuss end-of-life wishes early while loved ones can participate. Caregivers must prioritize self-care through support groups and breaks to maintain their health. A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR