File Notes

From people wearing fishbowls on their heads to legends in the legal industry like Jake Gyllenhaal and Camille Vasquez, Filevine’s LEXSummit had it all. But one thing stood out: the phones never stop ringing for personal injury attorneys. So, what happens when first impressions fall through? Here’s the reality: calls are flying in—but how quickly are you answering? How many are slipping through the cracks? Can you tell if it’s a past client on the line? When talking with attorneys at LEXSummit, the need for smarter call handling was obvious. VXT’s integration with Filevine hit the mark for key stages in the client experience journey from knowing who is calling and access to in-depth call analytics and call flows. In personal injury law, client experience starts with the first ring—and the right tools can make all the difference.

The ALPMA Legal Conference just wrapped up in Brisbane, and VXT was right there in the thick of it. Here's what we learned: Clio’s poised to make a big impact in APAC—watch this space. Actionstep owned the floor with mid-sized firms, while Smokeball took over the smaller ones. Yes, there was a masseuse and a pop-up hair salon. And yes we did partake. Oh, and keynote speaker who survived 6 years as an Al Qaeda hostage? Mind-blowing. This episode is brought to you by VXT, the phone system that integrates with your practice management system.

In this episode, we delve into the importance of branding and digital marketing for law firms with marketing expert Ava Emdadian. Ava shares her career journey from technology marketing to founding Legal Galaxy Marketing, focusing on the unique needs of law firms. Key topics discussed include the shifting competitive landscape, the increasing importance of websites and digital lead generation, and the benefits of leveraging SEO, paid ads, and co-branded marketing. The conversation also highlights effective strategies for optimizing websites, utilizing social media, fostering personal branding, and incorporating PR and media to build trust and credibility. Additionally, Ava emphasizes the significance of measuring ROI, targeting specific market segments, and automating client reviews to enhance marketing efforts efficiently. File Notes is brought to you by VXT, the only phone system built for law firms. Learn more about Ava Emdadian and Legal Galaxy Marketing.

In this episode of the File Notes podcast, host Sophie Svenson chats with Mollie Tregillis about the evolution of the legal industry amid rapid technological advancements and generational shifts. Mollie shares her unique career journey—from earning a media communications and law degree to leading a consulting practice in legal operations at Minter Ellison. Experiencing firsthand the "currency of being busy" phenomenon that pervades law firm culture, Mollie decided to break away and start her own consulting practice. This move was driven by her desire to challenge the traditional busy culture and promote a more balanced, efficient approach to legal work. They dive deep into the impact of emerging technologies like generative AI, exploring how these tools are disrupting conventional business models and encouraging a shift toward value-based pricing. Mollie discusses how she now assists law firms and lawyers across Australia in navigating these technological changes while simultaneously addressing cultural challenges related to overwork and inefficiency. The conversation also highlights the priorities of the new generation of lawyers, who are advocating for work-life balance and significant cultural shifts within law firms. Mollie emphasizes the need for changes in legal education and firm structures to align with these evolving expectations. Offering actionable advice, she encourages young lawyers to take a flexible approach to their careers, experiment with diverse opportunities, and avoid feeling confined to a traditional career path. This episode provides essential insights into the future of legal services, the transformative role of technology, and strategies for firms to adapt to meet the demands of both clients and a changing workforce—all while breaking free from the traditional "busy culture" that has long dominated the industry. Brought to you by VXT, the phone system built for lawyers.

In this episode, we sit down with Sam Burrett, the AI lead at Minter Ellison, one of Australia’s most innovative law firms. Sam takes us on a journey through his unique role, blending his background in law and philosophy to shape the future of legal tech. We chat about the real impact of AI tools like chatbots and Microsoft’s CoPilot on both productivity and client service and dig into the nuances between automation and true innovation in legal practice. Sam also sheds light on crucial topics like AI governance, risk management, and the ethical considerations that come with AI. Throughout the conversation, he highlights the importance of keeping people at the center of AI adoption and shares practical advice on how to navigate the risks of this powerful technology. Whether you’re curious about AI in the legal world or want actionable insights on implementing AI responsibly, this episode offers a wealth of knowledge and inspiring success stories. Brought to you by VXT, the only phone system built for law firms.

Robyna May takes us through her unique journey from aspiring journalist to a leading expert in legal operations innovation at Verlata Consulting. Robyna delves into the critical role of technology democratization in law firms, showcasing how tools like VXT, Power BI, and generative AI are revolutionizing operations and helping lawyers reclaim valuable billable hours. We explore strategies for seamlessly integrating AI into law firm operations, focusing on scalable solutions that enhance efficiency and decision-making. Brought to you by VXT, the only phone system built for law firms.

When it comes to cyber attacks on law firms, it's not a question of if, but when. This sobering reality sets the stage for an insightful episode featuring Annie Haggar, who delves into the critical world of cybersecurity for legal professionals. In this discussion, Annie highlights the potential impacts of breaches on reputation and client trust. She shares her professional journey into cybersecurity law, offering valuable insights gained from her expertise in this rapidly evolving field. Her perspective underscores the importance of robust cybersecurity measures for law firms of all sizes. Annie paints a clear picture of the evolving threat landscape, from ransomware attacks to sophisticated social engineering tactics. Her breakdown of these risks is both informative and accessible, tailoring her advice to both small practices and large firms alike. The conversation takes an interesting turn as Annie explores the future of cybersecurity, with a particular focus on the dual nature of AI in this field. Listeners will find her insights on how AI might be used by both attackers and defenders particularly thought-provoking. Throughout the episode, Annie provides practical, actionable advice. Her tips on improving password security and implementing multi-factor authentication are straightforward yet effective, offering listeners immediate ways to enhance their cybersecurity posture. This episode serves as a wake-up call for legal professionals, highlighting the pervasive role of technology in the industry and the need for constant vigilance in the digital age. It's a must-listen for anyone in the legal field looking to stay ahead of cyber threats and protect their firm's digital assets. This episode is brought to you by VXT, the fully integrated phone system, built for lawyers.

Ryan McKeen, founder of Connecticut Trial Firm, shares his journey from aspiring teacher to becoming a successful personal injury lawyer renowned for his firm's remarkable $100 million jury verdict in the Mikey Cruz case. Ryan discusses the pivotal role of technology in transforming law firms, from marketing strategies and scaling to identifying business opportunities and implementing cutting-edge legal tech. He offers expert insights on choosing the right software, recognizing green and red flags in legal technology, and the importance of APIs. As an adjunct law professor and consultant, Ryan's passion for teaching and guiding others is evident. He explores the future of legal practice with AI and provides practical advice for law firms to adapt and thrive in an evolving landscape. Tune in for an engaging discussion on leveraging technology for law firm growth and efficiency. File Notes is brought to you by VXT - the only phone system built for lawyers.

In this episode, Cameron Madgwick shares his unplanned and diverse career journey, detailing his transitions in and out of the legal industry and his eventual rise to CEO of Gibson Sheet. Cameron begins by discussing his early career at Russell McVeagh and his subsequent roles with New Zealand Rugby, New Zealand Oil and Gas, Contact Energy and PEP ANZ. Each position provided him with valuable experiences, highlighting the importance of context, communication, and understanding stakeholder perspectives. In his current role at Gibson Sheet, Cameron outlines a strategic focus on people, clients, and technology, including the implementation of a profit-share scheme and the transition to a new practice management system. File Notes is brought to you by VXT, the fully integrated VoIP phone system for lawyers. 00:00 Introduction and Career Beginnings 00:32 Sponsorship Message from VXT 01:08 Cameron's Journey into Law 03:25 First Role at Russell McVeigh 07:40 Transition to In-House and New Zealand Rugby 10:10 Leadership and Stakeholder Engagement 18:37 Becoming a CEO 22:30 Current Role at Gibson Sheet 27:24 People, Clients, and Technology Strategy 41:46 Quick Fire Questions and Conclusion

Amy Leong is a lawyer, podcaster, and advocate for female legal professionals to burn bright, not out. Amy shares her personal account of experiencing burnout, anxiety, and depression in what she thought was her dream job. She discusses the warning signs she ignored, the importance of a supportive workplace culture, and the steps she took to seek help and recover. ‍ Amy also delves into her journey in law, from her early inspirations to her current role. The episode is rich with practical advice for recognizing burnout, coping mechanisms, and creating a healthy work-life balance. ‍ Connect with Amy here: ⁠Website⁠ // ⁠Linkedin⁠ // ⁠Instagram⁠ // ⁠Facebook⁠ // ⁠Spotify⁠ // ⁠Apple Podcasts⁠  ‍ File Notes Podcast is brought to you by VXT, the fully integrated legal phone system.