The Legal Toolkit

In this episode, host Jared Correia talks to Sarah Smerage about how lawyers can better collect and promote customer reviews. They discuss how lawyers must go beyond just providing excellent legal services and focus on providing an excellent customer service experience. They also talk about how to best handle negative reviews and what a company like ARAG can do to help lawyers in the review collection process.

How can lawyers make their firms more visible to prospective clients? In this episode,, host Jared Correia talks to Michael Mogill about how lawyers can stand out with video marketing. Clients care about why you do what you do. Video marketing gives lawyers the opportunity to utilize storytelling to connect with potential clients. They discuss the different types of videos law firms can create to elevate their website content and social media accounts — engaging viewers and gaining new business.

In this episode, host Jared Correia talks to Sarah Schaaf, CEO of Headnote, about how lawyers can optimize their payment processes with technology and automation. As high-end service providers, lawyers can serve their clients better when they use the best payment processes available. Jared and Sarah discuss how utilizing modern tools helps lawyers get paid faster and gives their clients a more professional payment experience.

Prep your law office for a less stressful holiday season with some sensible workflow management tips. In this episode, host Jared Correia talks to Andrea Cannavina about her advice to lawyers for increasing efficiency this holiday season. They also offer insight into how to make smart tech choices for your firm, give their top holiday gift recommendations, and discuss Gene Autry’s unparalleled rendition of “Rudolph the Red-Nosed Reindeer.”

Host Jared Correia talks to Milena Higgins about the ways automation and AI can help lawyers turn over cases with ease and efficiency. There is a lot of pressure from clients for lawyers to do things better, cheaper, & faster — and automating tasks in your practice can actually help you get there. They discuss how automation can take care of the mundane work and leave lawyers free to focus on higher level tasks.

Should law firms start to adopt freelance attorneys to work for them? Host Jared Correia talks to Talitha Kozlowski about the practical consideration of freelancing, how the process works, and the potential risk law firms could face with freelance attorneys. They also discuss business model changes and why solo and small firm attorneys could benefit from outsourcing their work.

Lawyers, especially those newer to the industry, can often suffer from “imposter syndrome” or feeling like their experience doesn’t qualify them to serve their clients. Host Jared Correia talks to Jeremy W. Richter about how lawyers can build confidence both in their practice and business skills. Jeremy, author of Building a Better Law Practice, shares his best tips for staying organized with personalized systems and maintaining consistent communication with clients.

Host Jared Correia talks to Alan Fanger about what lawyers can do in order to improve their client’s performance within the litigation process. They discuss currently used tactics, how they fail, and the importance of sitting down with clients in order to explain the process to them. They also talk about how online learning works and the benefits of using videos to instruct your clients.

As an associate at a law firm, it can be a challenge balancing marketing yourself while also giving your best to the firm. Host Jared Correia talks to Jay Harrington about how young associates can take ownership of their careers and build their brand while also being accountable to a firm. They discuss overcoming marketing challenges, in-person versus web marketing, and finding your identity both in and out of the office.

Why are lawyers now opting for online communities instead of traditional networking avenues, namely bar associations? Host Jared Correia explores the answer to this question along with guest Keith Lee. They discuss the benefits of Slack and what bar associations can do to become more relevant to younger lawyers looking for a supportive community of lawyers.