ILTA Voices

"The customer is always right” is a mantra most of us are familiar with, but providing exemplary service to clients within legal requires direction, advice, transparency and much more. In an increasingly competitive landscape, law firms need to recognize the needs of their clients and how every aspect of their operations affect clients. Four members of ILTA's Business and Financial Management Peer Group shared their insight on this topic. Here is our interview with Chris Sweet, Vice President of Outside Counsel & Engagement Management at JPMorgan Chase & Co. Visit the ILTA website to hear each participant's interview.

"The customer is always right” is a mantra most of us are familiar with, but providing exemplary service to clients within legal requires direction, advice, transparency and much more. In an increasingly competitive landscape, law firms need to recognize the needs of their clients and how every aspect of their operations affect clients. Four members of ILTA's Business and Financial Management Peer Group shared their insight on this topic. Here is our interview with Michelle Mahoney, Director of Legal Logistics at King & Wood Mallesons. Visit the ILTA website to hear each participant's interview.

"The customer is always right” is a mantra most of us are familiar with, but providing exemplary service to clients within legal requires direction, advice, transparency and much more. In an increasingly competitive landscape, law firms need to recognize the needs of their clients and how every aspect of their operations affect clients. Four members of ILTA's Business and Financial Management Peer Group shared their insight on this topic. Here is our interview with Stuart J T Dodds, Director of Global Pricing and Legal Project Management at Baker & McKenzie. Visit the ILTA website to hear each participant's interview.

"The customer is always right” is a mantra most of us are familiar with, but providing exemplary service to clients within legal requires direction, advice, transparency and much more. In an increasingly competitive landscape, law firms need to recognize the needs of their clients and how every aspect of their operations affect clients. Four members of ILTA's Business and Financial Management Peer Group shared their insight on this topic. Here is our interview with Vincent Cordo, Global Director of Client Value at Reed Smith LLP. Visit the ILTA website to hear each participant's interview.

Listen to this monthly series of podcasts from the Emerging Technologies Peer Group. Each month Lance Rea and Mark Manoukian have a conversation with the peer group of the month. This podcast will focus on the Law Department Peer Group. Charlotte Riser Harris, Manager of Practice Support at Hess Corporation and Tom Morrissey, Sr. Director, IT Legal Operations & eDiscovery at Purdue Pharma L.P. talk about issues and initiatives unique to the law department space. Format is conversational and touches on a number of different topics.

Listen to this monthly series of podcasts from the Emerging Technologies Peer Group. Each month Lance Rea and Mark Manoukian have a conversation with the peer group of the month. This podcast will focus on the Enterprise Content Management Peer Group. Scott Christensen, Director of Information Services at Edwards Wildman Palmer LLP; Paul Wittekind, Director of Information Technology Services at Porzio, Bromberg & Newman, P.C. and Kirk Scruggs, Chief Information Officer at Bracewell & Giuliani LLP  talk about issues and initiatives in the enterprise content management space. Format is conversational and touches on a number of different topics.

Listen to this monthly series of podcasts from the Emerging Technologies Peer Group. Each month Lance Rea and Mark Manoukian have a conversation with the peer group of the month. This podcast will be with folks from the Business & Financial Management Peer Group. Stuart Dodds, Director, Global Pricing & Legal Project at Baker & McKenzie and Vincent Cordo, Global Director of Client Value at Reed Smith LLP talk about issues and initiatives in the business and financial management space. Format is conversational and touches on a number of different topics.

Leadership is abundant in the ILTA community, and it’s always a pleasure to highlight the “best of the best” through our Distinguished Peer Awards. Our 2013 nominees were extraordinary in every way, and the judges had a really tough decision in choosing among the four finalists for the Leadership Award. Each was worthy of honor; each had a unique leadership style. ILTA interviewed three of the four nominees. Hear Mark Thorogood's interview on the podcast below. Visit the ILTA website to hear each participant's interview.

Leadership is abundant in the ILTA community, and it’s always a pleasure to highlight the “best of the best” through our Distinguished Peer Awards. Our 2013 nominees were extraordinary in every way, and the judges had a really tough decision in choosing among the four finalists for the Leadership Award. Each was worthy of honor; each had a unique leadership style. ILTA interviewed three of the four nominees. Hear Kim Craig's interview on the podcast below. Visit the ILTA website to hear each participant's interview.

Leadership is abundant in the ILTA community, and it’s always a pleasure to highlight the “best of the best” through our Distinguished Peer Awards. Our 2013 nominees were extraordinary in every way, and the judges had a really tough decision in choosing among the four finalists for the Leadership Award. Each was worthy of honor; each had a unique leadership style. ILTA interviewed three of the four nominees. Hear Rick Varju's interview below. Visit the ILTA website to hear each participant's interview.