ILTA Voices

ILTA - International Legal Technology Association
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Apr 18, 2019 • 9min

Interview with Practice Managers - Mary Panetta

Please enjoy this exciting “snackable” podcast series that will interview two leading practice management professionals and highlight their respective chief responsibilities, what they do at the firm, how they would describe a “typical day,” how they got into their current role and what has been their biggest accomplishment to date. We will also learn a few fun interests/tidbits about both professionals at the end of the podcast. Host:  Holly Hanna - Intranet Manager at Perkins Coie  Speakers:  Mary Panetta - Director of Litigation Practice Operations at Winston & Strawn LLP  Debbie Leitner - Practice Manager at Katten Muchin Rosenman LLP 
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Apr 15, 2019 • 17min

Fostering a Customer Service Ethos

Please listen to this exciting “snackable” podcast provided by two leading volunteer experts whom will discuss how you should think and interact with your clients, share processes and examples of giving stellar customer service and how you create muscle memory across the firm and the challenges encountered in doing so. Interviewer:  Holly Hanna - Intranet Manager, Perkins Coie  Speakers:  Ed Empamano - Director of Customer Experience, Perkins Coie  Jessica King - Reference Services Manager, Perkins Coie 
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Apr 13, 2019 • 14min

Where To Go From Here: Part 2: Climbing the Career Ladder

Pleased enjoy this exciting two-part snackable podcast series led by two leading experts that will discuss and answer a variety of areas and questions revolving around mobility in the workplace. Whether you have a strong desire to climb up the corporate ladder or are seeking to get ahead with a move that will provide you more responsibility, both are equally important to better understand and position yourself in the field. Host: April Heimerl - Senior Business Solutions Architect at Fish and Richardson  Speakers: Chere Estrin - CEO at Estrin Legal Staffing  Brian Bernhard - Senior Office Administrator at Ogletree, Deakins, Nash, Smoak & Stewart, P.C.  Special Contributor: Anne Christman - Certified Paralegal at Shook, Hardy & Bacon L.L.P.
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Apr 13, 2019 • 12min

Where To Go From Here: Part 1: Getting Ahead in your Career

Pleased enjoy this exciting two-part snackable podcast series led by two leading experts that will discuss and answer a variety of areas and questions revolving around mobility in the workplace. Whether you have a strong desire to climb up the corporate ladder or are seeking to get ahead with a move that will provide you more responsibility, both are equally important to better understand and position yourself in the field. Host: April Heimerl - Senior Business Solutions Architect at Fish and Richardson  Speakers: Chere Estrin - CEO at Estrin Legal Staffing  Brian Bernhard - Senior Office Administrator at Ogletree, Deakins, Nash, Smoak & Stewart, P.C.  Special Contributor: Anne Christman - Certified Paralegal at Shook, Hardy & Bacon L.L.P.
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Apr 9, 2019 • 30min

Collaborating initiatives with in-house lit support and Corporate challenges and opportunities in eDiscovery

When ediscovery is managed in-house, out-sourced, or a combination, everyone must keep an eye out for the pitfalls and smooth out the snags that inevitably occur. Come listen to a Podcast where Lisa Fabian, Practice Support Manager of Hanson Bridgett LLP, moderates a conversation between Donald Knight, Legal Technology Program Manager of PNC Bank, and Christine Stansall, Litigation Support Analyst of Procopio Cory Hargreaves & Savitch, discuss what they do to minimize uncertainty throughout the EDRM. Hear how assessing knowledge, using communication, and applying project management techniques can keep all parties involved and engaged during ediscovery. Moderator: Lisa Fabian, Practice Support Manager of Hanson Bridgett LLP Speakers: Donald Knight, Legal Technology Program Manager of PNC Bank Christine Stansall, Litigation Support Analyst of Procopio Cory Hargreaves & Savitch, Recorded on March 28, 2019
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Apr 8, 2019 • 17min

Interview with New Leaders: Matthew Krengel

Please enjoy this exciting "snackable" podcast series which is focused on highlighting those in the field whom has recently been promoted to a director or C level position or changed firms in those roles. You will learn how they dealt with their new teams and lawyers, crafted their transition plans and share advice for others who in a similar situation. Host: Scott David - Senior Manager - Service Support, Vorys, Sater, Seymour and Pease LLP  Speaker:  Matthew Krengel - Director of Information Retention Counseling at Cooley LLP Recorded on 4-5-2019  
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Apr 8, 2019 • 20min

Interview with New Leaders: Ginevra Saylor

Please enjoy this exciting "snackable" podcast series which is focused on highlighting those in the field whom has recently been promoted to a director or C level position or changed firms in those roles. You will learn how they dealt with their new teams and lawyers, crafted their transition plans and share advice for others who in a similar situation. Host: Scott David - Senior Manager - Service Support, Vorys, Sater, Seymour and Pease LLP  Speaker:  Ginevra Saylor - National Director, Innovation Programs, Gowling WLG (Canada) LLP
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Apr 3, 2019 • 40min

Evolving KM Episode 10: Lawyering in Your Sleep -- An Approach to Legal Product Development

Welcome to Evolving KM, a podcast series where we discuss how Knowledge Management is progressing and the impact that’s having on KM professionals. In each episode, we interview people who have either worked in or on the periphery of Knowledge Management We get their perspective on how this profession is evolving to meet the shifting demands of legal service delivery.  Our guest today is Jason Dirkx, KM Counsel at Littler Mendelson. In his role at Littler, Jason contributes to the design and development of Littler’s Service Solutions, including Compliance HR and Littler LaborSmart, which automate aspects of legal services. Jason has prior experience as a software engineer and, in developing legal products, has found a way to combine his engineering and legal expertise. Jason has also been an ILTA volunteer for several years, currently as a member of the Program Planning Council and previously as a member of the ILTACON conference committee.  Jason and Amy co-authored an article in an upcoming Peer-to-Peer Magazine, titled “Lawyering in Your Sleep -- An Approach to Legal Product Development.” The article addresses issues to consider in productizing legal services, which forms the basis for our conversation. We discuss how to “do less law” to quote Ron Friedmann, including what is driving legal product development, buy-in, planning for sustainment and support and the skill sets that will be needed for these projects. In their article and our podcast, Jason and Amy note their article touches on key issues at a high level. They invite you to continue the conversation through ILTA communities and programming! Hosts: Gwyn McAlpine oversees the knowledge management program at Perkins Coie LLP, an international law firm with 1,000 lawyers in 19 offices. Gwyn's focus is on creating value for clients by enabling attorneys to practice law more efficiently and collaboratively. In addition to more traditional KM initiatives, KM at Perkins Coie includes library and research services, internal and external collaboration, and AI and expert systems. Gwyn practiced corporate law for 10 years before fully transitioning to knowledge management.     Amy Monaghan is the Practice Innovations Manager within the knowledge management group at Perkins Coie LLP. She works side-by-side with practice groups to further KM initiatives, particularly those involving artificial intelligence systems and other advanced technologies, such as document assembly, logic systems, workflow tools and contract analysis tools. Previously, Amy was in a similar role at Chapman and Cutler LLP.  Speaker:  Jason Dirkx, Knowledge Management Counsel at Littler Mendelson, P.C.
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Apr 1, 2019 • 16min

What Went Wrong - Episode 2: Isidore Okoro

Often, we hear that the mistakes are what make us learn the most; during this podcast series we will find out what should have happened, what actually happened, and then dive into lessons learned. Knowing that hard work often breeds success, we want to know how a “What Went Wrong” moment changed the course of a career, an idea, or a life. Speakers: Isidore U. Okoro - Director of Information Technology, Miller Johnson Beth Anne Stuebe - Senior Content Manager, ILTA
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Apr 1, 2019 • 21min

CEO Podcast Spring Peer to Peer

As I write to you today, I am reflecting on the issue of firsts. Not only is this the first P2P of the new year, it is also my first column as CEO of ILTA. This month, you will see our first issues in the re-launch of our HomeBase and PartnerCentral e-newsletters. In late April/early May, we hope to see you at our first-ever innovation and young professionals events. Actually, my original plan for this column was to reflect on Servant Leadership – that will be a theme across all my columns in 2019. However, first allow me to indulge a little more in a reflection on firsts. Speakers: Joy Heath Rush, CEO - ILTA Beth Anne Stuebe - Senior Content Manager, ILTA

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