

The Vintory Podcast
Brooke Pfautz
The Vintory Podcast highlighting the Top 10 Mistakes that Vacation Rental Managers make. Featuring industry veterans of the VRM space. Featuring CJ Stam III, David Angotti, Jennifer Mucha, Ginger Harrelson and so many more awesome guests! Join Brooke Pfautz and cohost Conrad O'Connell each week.
Episodes
Mentioned books

Sep 19, 2025 • 42min
Episode 53: Top 10 Mistakes — Mark Kombrink’s Hands-On Approach to Mastering Vacation Rental Management
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 53 of the Vintory Podcast, Brooke Pfautz sits down with Mark Kombrink, founder of Host2Coast (also known as Hilton Head Vacation Rentals), to unpack the real-world lessons that shaped his journey in the vacation rental industry.With a background in finance and a reputation as a true jack-of-all-trades, Mark built Host2Coast on one clear mission: to deliver exceptional service, peace of mind for homeowners, and unforgettable guest experiences. Whether it’s managing operations, crafting marketing strategies, or fixing something himself—Mark is always in the trenches.In this episode, he shares the top 10 mistakes that helped refine his business model, leadership style, and ability to adapt to an ever-changing industry. From scaling challenges to missteps in service delivery, Mark’s transparency offers valuable takeaways for operators of all sizes.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsBrooke PfautzMark Kombrinkhost2coast🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

Sep 12, 2025 • 1h 1min
Episode 52: Top 10 Mistakes — Taylor Gates’ Journey to Redefining Vacation Rental Management in Charleston and Beyond
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 52 of the Vintory Podcast, Brooke Pfautz chats with Taylor Gates, founder and former CEO of Stay Duvet, to unpack the pivotal lessons, bold innovations, and entrepreneurial grit behind building Charleston’s most premier luxury vacation rental brand.From launching in his 20s to overseeing 360+ properties, Taylor transformed Stay Duvet into a hospitality benchmark—known for its 4.9 average guest review score, 6+ year homeowner retention, and innovations like in-house concierge, hotel-style amenities, and Charleston’s first off-site guest resort.In this episode, Taylor shares the top 10 mistakes that shaped his growth as a founder, operator, and community leader. But these weren’t setbacks, they were stepping stones to building a company that served guests, owners, and Charleston at the highest level.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsBrooke PfautzTaylor GatesStay DuvetFeather PMS🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

Aug 29, 2025 • 59min
Episode 51: Top 10 Mistakes — Brandon Ezra Shares His Vision For The Future That Lets Vacation Rental Managers Win Big
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 51 of the Vintory Podcast, Brooke Pfautz connects with Brandon Ezra currently Co-Founder at Stakeholders VR Group. After 14 years growing and scaling Grand Welcome, Brandon has seen it all, scaled it up and then exited a healthy thriving business. He shares his lessons, mistakes and learnings along the way towards that exit along with a brand-new model that's win-win for vacation rental managers.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsBrooke PfautzStakeholders VRBrandon Ezra🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

Jul 11, 2025 • 57min
Episode 50: Top 10 Mistakes — Andy Newman’s Strategy-Driven Journey from Wall Street to Vacation Rental Success
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 50 of the Vintory Podcast, Brooke Pfautz connects with Andy Newman, founder & CEO of Newman Hospitality, to explore his unconventional journey from finance to short-term rentals—and the top 10 mistakes that shaped his path.After spending 28 years as a portfolio manager, a vacation through Europe in 2012 introduced Andy to Airbnb—not just as a guest, but as an opportunity. What began as a favor for friends and family quickly evolved into a thriving business. Just 18 months later, Andy launched Newman Hospitality in 2014.Now, with a deep focus on helping investors integrate STR strategies into their portfolios, Andy combines financial acumen with real-world hosting experience to drive scalable success. In this episode, he reflects on the missteps, mindset shifts, and operational lessons that helped him evolve from a solo host to a strategic industry leader.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsAndy NewmanNewman HospitalityBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

Jul 6, 2025 • 1h 3min
Episode 49: Top 10 Mistakes — Rachel Alday’s Defining Moments and Lessons from Leading Abode Luxury Rentals
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 49 of the Vintory Podcast, we chat with Rachel Alday, co-founder of Abode Luxury Rentals, who—along with her husband Rob—has built one of the most respected high-end property management companies in the country. With over 200 luxury homes under management across Park City, Jackson Hole, and Sun Valley, Rachel brings a wealth of insight into what it takes to grow a purpose-driven, people-first vacation rental brand.In this episode, Rachel reflects on the pivotal moments—not “mistakes,” but necessary learning curves, that shaped her path as a leader and entrepreneur. From operational challenges to moments of misalignment and growth through discomfort, Rachel shares how every step contributed to the company Abode is today.Whether you’re just starting out or scaling a luxury portfolio, Rachel’s candid, values-led approach is something every operator should hear.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsRachel AldayAbode Luxury RentalsBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

May 30, 2025 • 54min
Episode 48: Top 10 Mistakes — Dawn Huff on Growth, Letting Go, and Starting Fresh in Outdoor Hospitality
Welcome to The Vintory Podcast: Top 10 Mistakes. In this new episode, we sit down with Dawn Huff, a seasoned vacation rental entrepreneur with a passion for the outdoors and a legacy in the waterfront rental market.Dawn shares the top 10 mistakes she made during her journey as the founder of Miss Kitty’s Fishing Getaways, a beloved property management company built for fishing enthusiasts along the Texas coast. From launching the business in 2003 to selling it in 2022, Dawn reflects on the hard lessons, the turning points, and the relationships that helped shape her path.Now the founder and operator of Eagle’s Nest RV Park, Dawn brings a fresh perspective to outdoor hospitality, shaped by her past experiences and deep connection to nature. If you're navigating growth, transitions, or thinking about long-term exit strategies, Dawn’s story will resonate deeply.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsDawn HuffEagle's Nest RV ParkBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

May 23, 2025 • 49min
Episode 47: Top 10 Mistakes — Chris Walker’s Road to Mastering Luxury Vacation Rentals
Welcome to The Vintory Podcast: Top 10 Mistakes. In this new episode, we are joined by Chris Walker, founder of Luxury Homes of Hilton Head and a real estate expert with over 20 years of experience in the luxury property market.Chris has spent decades navigating the high-end real estate and vacation rental space on Hilton Head Island, and in this episode, he shares the top 10 mistakes he’s made along the way and the game-changing lessons they taught him.From underestimating owner expectations to navigating luxury guest demands and learning the hard way about scaling operations, this episode is packed with real-world insights for anyone managing or marketing high-end vacation rentals.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsChris WalkerLuxury Homes of Hilton HeadBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

May 16, 2025 • 46min
Episode 46: Top 10 Mistakes — Brian Zerges’ Hard Truths and Lessons from 32 Years in the Vacation Rental Industry
Welcome to The Vintory Podcast: Top 10 Mistakes. In this new episode, we sit down with Brian Zerges, CEO of Finger Lakes Premier Properties, who brings over three decades of experience in the vacation rental industry to the mic.After 32 years navigating the ups and downs of property management, Brian gets candid about the top 10 mistakes he’s made and the lessons each one taught him. From early tech missteps to leadership challenges and scaling stumbles, this episode is packed with actionable insights for operators at every stage of their journey.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsBrian ZergesFinger Lakes Premier PropertiesBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

May 9, 2025 • 50min
Episode 45: Top 10 Mistakes — JJ King's Real Lessons from the Frontlines of Vacation Rentals
Welcome to The Vintory Podcast: Top 10 Mistakes. In Episode 45 of the Vintory Podcast, we sit down with JJ King, co-founder of Beachside Vacation Rentals, for an unfiltered look into the top 10 mistakes he’s made in his vacation rental journey, and how each one became a critical learning experience.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsJJ KingBeachside Vacation Rentals Brooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.

Apr 4, 2025 • 49min
Episode 44: Top 10 Mistakes — Dana Moraru’s Hard-Earned Lessons in Vacation Rentals
Welcome to The Vintory Podcast: Top 10 Mistakes. In this episode of the Victory Podcast, Dana Moraru, founder of Tahoe Signature Properties, shares her incredible journey in the vacation rental industry—including the top 10 mistakes she’s made and the lessons that shaped her success.From scaling too quickly and hiring missteps to team building and embracing change, Dana’s story is packed with real-world insights that every vacation rental owner and manager can learn from.Whether you're just getting started or looking to grow smarter, this episode is full of actionable takeaways and powerful mindset shifts.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsDana MoraruTahoe Signature PropertiesBrooke Pfautz🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.


