HBS Managing the Future of Work

Covid-19 has brought Great Depression-level unemployment to many economies and triggered imbalances of supply and demand as some businesses have needed to staff-up quickly. One private sector response, People + Work Connect, is a business-to-business personnel exchange platform active in more than 40 countries. The brainchild of corporate chief human resources officers (CHROs) at Accenture, Lincoln Financial, ServiceNow, and Verizon has signed up hundreds of businesses looking to place idled workers or fill open positions. Accenture’s Nicholas Whittall and Mary Kate Morley Ryan discuss the initiative.

What happens when a video conferencing company has to rely on its own products for its day-to-day operations? The pandemic turned Austin, Texas-based Lifesize’s commute-to-work culture into a virtual organization overnight. As its customers’ videoconferencing volumes increased almost tenfold, the firm adjusted to remote work and completed a major merger. CEO Craig Malloy talks about the fast-forwarding of many enterprises’ long-range plans and the implications of the new normal. 

The pandemic has radically altered the economic landscape and vastly complicated the VC market. Money is in short supply and start-ups need to run leaner. Consolidation looms. DFJ Growth partner, Barry Schuler, discusses risk mitigation, mentoring entrepreneurs through the crisis, and taking the long view.

Return guest, Harvard Business School senior fellow Karen Mills, is uniquely qualified to assert that the Covid-19 pandemic poses a greater threat to US small businesses than the Great Recession of 2008-2009. She directed the Small Business Administration from 2009 to 2013 and has been advising Congress and fintech companies on how to help small businesses through the pandemic. She is the author of Fintech, Small Business & the American Dream.

The pandemic has increased demand for online, remote freelance and contract work. Digital labor platform Toptal provides a market for highly skilled freelancers and contractors working in such fields as software engineering, artificial intelligence, design, and project management. Not surprisingly, the downturn has sent more workers to the platform. In some cases, employers have turned to the platform to find temporary work for their idled employees. CEO, Taso Du Val, joins the podcast. (Toptal’s remote work playbook: https://www.toptal.com/playbook)   

Contact tracing—mapping the spread of a virus by identifying individuals in the chain of transmission—is an essential tool in the fight to limit the damage of Covid-19. Early experience in South Korea, China, Singapore, Germany, and elsewhere has shown what works. Successful schemes save lives and mitigate economic losses. Smartphone apps have a role play, but as with e-commerce, security and privacy are concerns. Harvard’s Safra Center for Ethics recently published a paper outlining how contact tracing can be designed to protect users’ privacy. Coauthor Sham Kakade, a computer scientist at the University of Washington, explains.

Post-Covid recovery will hinge on how well countries leverage talent. This lends new relevance to international business school INSEAD’s 2020 global ranking of that capacity. Released in January, the school’s seventh annual Global Talent Competitiveness Index (GTCI) weighs countries’—and major cities’—ability to attract, foster, and maintain talent. The 2020 GTCI focus on AI is also apt, given predictions that the coronavirus will speed trends like automation. Co-author Felipe Monteiro interpreted.

Unilever was several years into a company-wide plan to revamp its workforce when the coronavirus flared into a pandemic. The multinational entered the crisis braced for change. Executive vice president Nick Dalton discusses how that flexibility has helped Unilever maintain business continuity, provide for worker safety, and coordinate remote work. With the disruption of global supply chains and ordinary life largely locked down, all eyes are on the consumer goods business.

Kent Thiry is a veteran healthcare executive with decades of experience observing public health policy and administration at both federal and state levels. He shares his assessment of why the US was slow out of the blocks in responding to Covid-19. Looking at the virus’ likely effects on the healthcare market, he anticipates that the crisis will accelerate adoption of tele-medicine. More broadly, he foresees a shift of more manufacturing to domestic locations, a speed-up of automation, and prospects for a greener, lower-carbon economy in the recovery from the current slowdown.

The Covid-19 pandemic appears to be accelerating the global workforce shift toward freelance and contract work, as it makes remote work a more attractive option. For many, the traditional employment model is being replaced by digital labor platforms like Freelancer.com, which touts skills outsourcing and innovation crowdsourcing. What’s in it for enterprises and freelance workers? Vice President Sarah Tang explains.