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The CRO Spotlight Podcast

Latest episodes

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Jun 6, 2024 • 54min

The CRO Role in Modern SaaS: Navigating Shifts in Scaling Mentality with Frank Nardi

In this episode of The CRO Spotlight Podcast, Warren Zenna engages in a candid conversation with a seasoned expert in the revenue space - Frank Nardi, who is the CRO at Cin7.As they navigate through topics like the "Golden Age of SaaS" and the era of "profitable efficient growth," they explore how the role of the CRO has been shaped by changing market dynamics.Together they analyze the impact of the "grow at all costs" mentality prevalent in many SaaS businesses, highlighting the need for a shift towards sustainable growth strategies. Drawing parallels between organizational silos and revenue inefficiencies, they emphasize the importance of alignment between sales, marketing, and customer success teams. By breaking down these barriers and fostering cohesion, businesses can provide a seamless customer experience and drive long-term success.
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May 22, 2024 • 49min

Striking the Balance Between Happy Investors and Satisfied Customers with Lawrence Lanzilli

In this episode of the CRO Spotlight Podcast, we delve into the multifaceted role of a Chief Revenue Officer. The conversation explores the challenges CROs face in navigating the demands of different stakeholders while ensuring the company's long-term success. Lawrence emphasizes the need for CROs to define themselves appropriately, advocating for a strategic approach that aligns growth plans with capital strategies. He underscores the importance of CROs being empowered to contribute strategically across the organization, beyond just sales leadership.
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Apr 22, 2024 • 49min

Revenue Operations, CROs and Treating Customers like your Children with Dana Therrien

In this episode of the CRO Spotlight podcast, host Warren Zenna dives into the critical role of Chief Revenue Officers (CROs) with special guest Dana Therrien, Head of Revenue Operations for Anaplan.Warren and Dana explore the challenges faced by CROs when organizations fail to fully understand or support their roles. They discuss the importance of strategic alignment, resource allocation, and the evolution of revenue operations (rev ops) in empowering CROs to drive organizational success.From navigating unrealistic goals to advocating for greater autonomy, Warren and Dana offer practical insights for CROs, sales and marketing leaders, and founders looking to optimize their revenue strategies.Join them as they shed light on the dynamic landscape of revenue leadership and provide actionable strategies for achieving peak performance in the CRO role.
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Mar 28, 2024 • 1h 6min

How CROs can use Negotiation Skills to Build Aligned Organizations - with Sanjay Yadav

In this episode of The CRO Spotlight Podcast, Warren Zenna welcomes Sanjay Yadav, expert negotiation and sales training consultant, to the podcast. With over 26 years of corporate experience across various industries and regions, Sanjay brings a wealth of expertise to the powerful skill of negotiation.Contrary to popular belief, negotiation is not merely about haggling over prices; it's a complex interplay of psychology and language. Sanjay's insights challenge traditional notions, emphasizing negotiation as a multifaceted trading activity rather than a simple price negotiation.As a CRO, one’s entire day can be a series of negotiations. Understanding how to excel at negotiating and how to apply this nuanced skill is invaluable.  So get comfortable and tune in.
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Mar 17, 2024 • 46min

Brand Safety, AdTech and the death of the Cookie with Joe Zappa

Join Warren Zenna, founder and CEO of the CRO Collective, in another episode of the CRO Spotlight Podcast. This week, Warren engages in a thought-provoking discussion with Joe Zappa, founder of Sharp Pen Media, specializing in marketing strategy, content, and PR for ad tech and mart tech companies.In this episode, Warren and Joe delve into the intricacies of the digital advertising ecosystem, exploring pressing issues such as the evolving role of the chief revenue officer (CRO), the intersection of marketing and revenue functions, and the reevaluation of ad tech promises. From dissecting the challenges of attribution in proving ad effectiveness to addressing concerns surrounding privacy and surveillance marketing, Warren and Joe offer valuable insights garnered from their extensive experience in the industry.Discover how the proliferation of programmatic advertising has given rise to complex issues such as ad fraud, brand safety, and consumer privacy, prompting brands and advertisers to reassess their strategies and adopt more transparent and ethical practices. With a keen focus on building brands and fostering meaningful customer relationships, Warren and Joe provide actionable strategies for navigating the ever-changing digital advertising landscape.Whether you're a seasoned marketing professional, a CRO striving for success, or an entrepreneur seeking to elevate your brand's presence, this episode offers invaluable perspectives on harnessing the power of digital advertising to drive sustainable business growth in today's dynamic marketplace. Tune in now to stay ahead of the curve and unlock new opportunities in the realm of digital advertising and revenue optimization.
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Mar 10, 2024 • 43min

RevTech and Silos - How to Manage the Tech Stack Morass with Sandy Robinson

Sandy Robinson, Senior VP at Patra, discusses the impact of RevTech on customer journeys, challenges of integrating tools, and fostering organizational alignment. She shares insights on leveraging technology for enhanced customer experiences and revenue generation, providing actionable strategies for CROs and sales professionals. Tune in for expert guidance on maximizing revenue potential through RevTech.
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Mar 3, 2024 • 43min

Parallels in Misalignment in Business and Education with Bob McDowell

Join Warren Zenna, founder and CEO of the CRO Collective, for another enlightening episode of the CRO Spotlight Podcast. In this installment, Warren welcomes Bob McDowell, Senior Vice President of Leadership Organizational Health at CESO, to explore the intersection of education and organizational effectiveness.Bob McDowell brings a wealth of experience as a former superintendent and education expert, offering unique insights into the challenges and opportunities facing the educational sector. With a focus on building aligned education systems, Bob shares his journey from the classroom to district administration and his transition to the private sector.In this thought-provoking conversation, Warren and Bob delve into the parallels between revenue misalignment in businesses and organizational dysfunction in education. Discover how human-centered design principles and agile methodologies are revolutionizing the way educational institutions approach leadership and organizational health.From enhancing operational efficiency to improving student outcomes, Bob offers practical strategies for fostering organizational alignment and driving meaningful change within the education system. Whether you're a seasoned educator, a school administrator, or a business leader interested in education reform, this episode provides invaluable insights into transforming education systems for the better.Tune in now to gain actionable tips and expert advice on bridging the gap between theory and practice in education leadership and organizational effectiveness. Don't miss this opportunity to be inspired and empowered to make a positive impact in the world of education.
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Feb 6, 2024 • 1h 3min

Musings on the Value of Change, Technology and Innovation and of course AI - with Tom Goodwin.

Welcome to the CRO Spotlight Podcast, where we delve into the strategies, insights, and challenges of achieving sustainable and scalable growth in today's dynamic business landscape. In this episode, we explore the world of Chief Revenue Officers (CROs) and their critical roles in driving revenue growth for organizations. Our discussion is centered around a candid conversation with Tom Goodwin, a seasoned expert in facilitating meaningful transformations within companies.Tom shares invaluable perspectives on addressing short-termism and embracing industry changes, particularly in the context of the ever-evolving car industry. Alongside the host, Warren Zenna, Tom challenges conventional practices, advocating for simplification and profound understanding of industry shifts.We also dive into the complexities of communication, customer-centricity, and the impact of technology on sales and customer experience. Tom also discusses  the pitfalls of neglecting customer knowledge in product design and the essential need for honest conversations to navigate the intricacies of investor involvement.Join us as we explore the nuances of brand purpose in marketing and the effects of remote work on company dynamics, showcasing the real challenges and opportunities in driving sustainable growth in today's business environment.This episode is a thought-provoking exploration of the revenue space, providing valuable insights for business leaders striving for scalable growth in an ever-changing marketplace.00:00 CRO podcast featuring top revenue experts. Thanks for listening.04:49 Reassuring companies about ongoing success amid new tech.08:30 Questioning organizational decisions and promoting early innovation.12:40 Distractions in startups due to funding changes.15:10 Acquisition dynamics akin to human relationships surprise.19:53 Focus on customer needs and innovation loss.21:00 Measuring cost of customer service, advertising impact.24:57 Car app and technology didn't work well.27:41 Cost-saving compromises in design lead to dissatisfaction.31:04 Net promoter score criticized for being pointless.35:01 Brands aligning with causes may not matter.38:11 Brand purpose adds alignment and logic internally.42:29 Contemplating the impact of remote work.43:36 Early stages, long-term impacts uncertain, diverse perspectives.49:04 Seeking comfort without growth, challenges, and connections.52:51 Ideological divide creates volatile office environment.53:53 Balancing differences, complexities in work, cultural alignment.57:07 Enjoying the orchestration of mundane technological experiences.
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Jan 22, 2024 • 55min

The Power of establishing thought Leadership with Steve MacDonald

Welcome back to the CRO Spotlight Podcast! In today's episode, we delve into the world of content marketing and thought leadership strategies with a special focus on chief revenue officers and B2B businesses. Our guest, Steve MacDonald, founder of Content Strategies, shares valuable insights on the importance of creating content based on input from prospects and sales teams, rather than solely relying on marketing-generated material. We explore the significance of thought leadership content in differentiating businesses in crowded markets and the challenges faced by companies, especially in the B2B space. Join us as we discuss the impact of podcasting as a thought leadership strategy, the role of differentiation within companies, and the complexities of aligning with external causes for marketing purposes. Stay tuned for an engaging and thought-provoking conversation on how businesses can navigate the ever-evolving landscape of content marketing.00:00 Warren introduces Steve McDonald's marketing expertise.06:34 Companies struggle with differentiation in crowded markets.09:04 Helping companies redefine problems for stronger impact.13:21 Shift focus to phone calls and demos.17:04 Trusted advisor status streamlines the sales process.20:25 Marketing and sales collaboration is crucial for success.23:08 Sales meetings, buyer insights, content from customers.26:11 Create valuable content for internal and external audiences.29:43 Podcasts create valuable conversations and relationships.31:27 Podcasts drive deals and brand enhancement.35:36 Defining unique company point of view is key.40:11 Emphasize point of view, not just cause.43:06 Some companies adopt values for strategic purposes.47:19 Team collaboration, client focus, internal culture impact.49:25 Marketing officers and revenue officers both seek thought leadership content.51:43 C-suite marketing perspectives and contact information shared.
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Jan 11, 2024 • 51min

Who Owns Go-To-Market? CMO or CRO? With Anastasia Pavlova

Welcome to the CRO Spotlight Podcast! In this episode, we dive into an insightful conversation between host Warren Zenna and guest Anastasia Pavlova, a seasoned CMO and startup CRO with extensive experience in technology marketing. The discussion centers around the critical importance of aligning marketing, sales, and revenue operations within a company, notably through the role of the Chief Revenue Officer (CRO). Anastasia and Warren explore the challenges and opportunities in implementing new technologies, particularly AI, in today's business landscape, and emphasize the need for authentic thought leadership and strategic go-to-market approaches. Join us as we uncover valuable insights on driving scalable growth and success in the evolving world of business.

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