Don’t Break the Bank: Run IT, Change IT

Claire-Louise is a managing Director within the Technology Sector at Russell Reynolds Associates. She is a diversity and inclusion advocate, with a passion for hiring diverse Board and executive leadership teams and building succession pipelines of female and underrepresented minority leaders. Claire-Louise chatted with us about what she calls the great reflection, assessing the current work environment landscape and how recruitment and retention has changed in recent years. She explains how technology, workplace perspectives, corporate culture, sustainability, and social impact have affected those changes.-------3 Takeaways:The job market has been extremely dynamic. There's a huge demand for technology skills all around the world, in many leadership and advisory roles. There has been a shift behaviorally and culturally in workplaces. There is a greater focus on how to retain great people, and more of an emphasis on things like the use of technology and who is filling different roles, to the makeup and dynamic of where people are working and when they do their jobs.Technology is the differentiator today for many corporations. There is a much bigger focus on having tech savvy leaders than ever before. There is also a much greater expectation that most major corporations have cyber security experience on their board.The complexity and the intellectual challenge of trying to resolve the legacy operations with the new, and driving that transformation at that scale with that degree of complexity, is very much in focus. Leaders are being required to straddle both, understanding how to mix the old with the new, creating great products or platforms, while maintaining a good customer experience and getting the most from their IT budgets.-------Key Quotes: “The markets have changed significantly since the pandemic. There’s this digital acceleration with a razor focus on customer centricity and hyper personalization. We are all used to consuming product services platforms more easily than we have done before. That's driven quite a lot of change in the industry. And, as a consequence of that, we've seen quite a lot of CEO board movement, then CIO and COO movement.”“Great talent will always be hired, no matter the economic situation. We need to be thinking about succession planning and retention of great talent so that we are not losing great technology leaders and technologists to competitors or even to different industries. This is actually something that we're seeing quite a lot of at the minute.”“I think people are continuing to be motivated by how do I develop as an individual? What is an organization doing for me in terms of my career prospects? But, equally, I think there's an acknowledgement that you want to work for an organization that has meaning and is having an impact on society. I think that has changed.”-------Best Career Advice:Make sure that you build relationships and that you network. Sometimes those relationships are not inside your own organization or even actually inside your own industry. Keep an open mind and make sure that you network to create opportunities to meet others and put yourself out there in a deliberate fashion.-------Bio:Claire-Louise McSherryManaging Director - Technology Sector at Russell Reynolds AssociatesClaire-Louise McSherry specializes in helping financial services companies find technology leaders. She is passionate about building succession pipelines of diverse leaders in CIO, CTO, CDO and CISO roles.  Based in London, Claire-Louise has deep experience across the financial services industry, capital markets, consumer banking, transaction banking, wealth and asset management. She is member of the Technology Sector at Russell Reynolds Associates. Claire-Louise joined Russell Reynolds from McSherry Brown, a boutique search firm she founded in 2008. The company primarily focused on recruiting and developing diverse leadership in the cyber, digital and technology space – with a particular specialization in financial services. Much of Claire-Louise's career has been spent advising international clients in the financial services, FinTech, payments, private equity and technology industries on their recruitment strategies and hiring, as well as offering career coaching to senior executives in global institutions. Prior to founding her company, Claire-Louise was a director and head of the technology practice at the Trafalgar Partnership. Claire-Louise holds a BA with honors in geography and environmental policy from London South Bank University.-------For more information:https://www.russellreynolds.comLinkedIn: https://www.linkedin.com/in/cmcsherry/?originalSubdomain=uk-------About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveler and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

In this episode, we speak with Kevin McLoughlin. Kevin is partner and co-founder at MTech Capital. He has spent 22 years in insurance investment banking. Along with his brother they created MTech Capital as a venture capital firm that invests in technology companies operating in the insurance industry.  Kevin talks with us about how digital technology allows insurance companies to advance their operations and offer new products, but how adoption has been a slow process. As venture capital investors, he explains how MTech is being patient and navigating the industry as insurance becomes more embedded in daily life. Kevin does stress the importance of digital transformation, and how the use of the cloud and technologies like AI and ML can be game changers for insurance and banking. -------3 Takeaways:AI will transform the insurance industry. With the advent of machine learning and artificial intelligence, it creates enormous opportunities in the insurance industry to aggregate new data and to analyze existing data.There are clear parallels between the evolution of FinTech and InsureTech. There is a strategic imperative in insurance to adopt technology for digitalization. Many processes now can be automated using combinations of technology, OCR, machine learning, and natural language processing, and others.A big and important trend is cloud computing. Kevin believes that insurance companies on the one hand understand that to really make use of machine learning in all parts of their business, they need to move their data up to the cloud. At the same time there can be resistance and reluctance to do that because they are used to the on premises systems they have today, so there is fear of losing data.-------Key Quotes: “You'd be hard pressed to come up with I think another industry that uses data more than insurance. I mean the whole industry is actually predicated on data. There's nothing tangible about it.”“AI will transform the insurance industry. I have no doubt. The industry needs time to develop these use cases and measure the efficacy of technology in various parts of the business. Personally, where I see the most potential for value creation through technology will be using machine learning, on the underwriting front.”“Insurance is all about probabilities. That's really what it comes down to. What is the probability that a business or a person is going to have a claim?”“The fascinating potential of AI here is to be able to assess a whole lot more of these factors that maybe never occurred to actuaries or data scientists, that there might be some correlation and to identify correlations, which actually have quite predictive power about the probability of a claim.”-------Best Career Advice:At some point pick your niche and go deep in it to make yourself invaluable to your employer.-------Bio:Kevin McLoughlin, Partner and Co-Founder at MTech CapitalKevin McLoughlin spent 22 years in insurance investment banking, most recently as the Global Head of Insurance Investment Banking at Bank of America Merrill Lynch, and prior to that, as Global Head of Insurance Banking at Citigroup. He also spent 7 years as an executive at AIG. Kevin maintains senior level relationships across the insurance industry globally, having advised many of the largest companies during his banking career. Kevin holds an MBA from Columbia Business School and a BA from Boston College. He is based in London.MTech Capital is a venture capital firm with offices in Santa Monica and London investing in technology companies operating in the insurance industry.  We define the insurance sector broadly to encompass all of the businesses that insurance companies are in, including asset management, wealth management and other financial services.  We look for founders with the vision and ambition to change the insurance industry using technology.  We invest across all stages and our primary focus is in North America and Europe.Our founding partners have 45+ years combined of FinTech venture investing, insurance, and insurance investment banking experience, with a long family history in the insurance industry — the 4th generation.  We are redefining venture capital by creating an ecosystem for InsurTech founders and strategic investors.Technology will revolutionize all aspects of the insurance industry, vastly improving the customer experience, automating many aspects of claims and policy administration, enabling deeper insights from data for underwriting, and providing the foundation for entirely new models of insurance.  MTech Capital is committed to backing founders who have solutions for the hard problems facing the insurance industry.Our investors are leading insurance companies, brokers and agent networks in the US and Europe. We have longstanding relationships across the insurance sector globally. We help founders navigate the insurance industry and provide strategic advice. Typically we seek board representation. MTech Capital Elevate is our program for connecting founders and their teams with trusted, experienced mentors from among MTech’s investors.   We provide our strategic investors with insight on InsurTech trends and early access to the most innovative entrepreneurs who are transforming the industry. Our goal is comprehensive coverage of the InsurTech markets in North America and Europe, while highlighting companies that are strategically relevant for each of our investors.MTech Elevate gives insurance executives an opportunity to get an insider’s understanding of startup culture while acting as mentors to founders and their teams. Over time this cross-fertilisation may accelerate cultural change in your organisation.  If you are an InsurTech startup seeking capital, an insurance company seeking strategic insight, or an investor who would like to capitalize on the early innings of the insurance revolution, we welcome the opportunity to speak with you.-------For more information:https://www.mtechcapital.com/https://www.linkedin.com/in/kevin-mcloughlin-london/-------About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveler and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

This episode features Zia Yusuf. He is Senior Vice President, Strategic Ecosystem & Industry Solutions at VMware. In this position, he leads the teams responsible for building joint horizontal and industry-centric solutions with the company’s ecosystem partners across Dell, global cloud providers (Hyperscalers), global system integrators, and global ISVs. Zia chatted with us about his outlook on economic development, emerging markets, and the use of technology to benefit and enhance business as a competitive capability. He provides thoughts on reimagining how companies and customers operate in a changing world affected by enhanced digital transformation. Zia discusses how startups and large incumbent companies approach the adoption of new technologies, as they try to reconcile with the past while promoting advancement for the future. He also talks about how AI and ML are game changing technologies that are going to have a big impact on financial services.  --3 Takeaways:As we go into the future of multi-cloud, modern apps, and the edge, we need to more effectively invigorate different types of partners. There are a multitude of ways that we need to work with Hyperscalers to make sure that customers can get the full spectrum of multi-cloud solutions. We need to look at more verticalized solutions, so as you think about modern apps and edge solutions, we need to be more aware of the requirements and demands from a retail company versus a financial services company versus a healthcare company. SaaS Technology allows you to iterate much faster and much cheaper than ever before. Companies need to take advantage of that more. While many do to some degree, there is still not enough of an experimentation on the business model. Any company that wants to compete, whether it’s a startup or a larger legacy company, needs to have a robust ecosystem strategy. You won’t survive if you try to go at it alone. Partnerships, especially technology partnerships, for more established companies allow them capabilities to accelerate their pace of innovation rather than just building it themselves. --Key Quotes: “There are very significant technology innovations and changes that are happening in the financial services industry, maybe to some degree even more disruptive than are happening in other industries. And so, whether you are a large commercial bank, investment bank, mortgage house, whether it's blockchain or AI, or the advancements in mobile and robotic process automation, it's a very significant series of in some sense a perfect storm of these technologies coming together.” “People forget how foundationally our lives have changed in a relatively short period of time. I think technology has been in some sense that great equalizer. There's a lot of people in the world that still don't have access to their digital services. The digital divide is very real, even in the US, it is very real.” “Whether it's VMware or any other large tech company, you can only be successful if you truly leverage and put together a very significant ecosystem of complementary solutions.” “When you talk about a transformation journey, a lot of time is spent on a company’s technology transformation, and it's important. A lot of time is spent on the business process transformation and the business model transformation, which is also super important. Not enough time is spent on the people side of it and the cultural transformation.” “I think the accounting and economics of how we run our lives needs to change. And, if that happens, people will understand the true impact of that. We are custodians of this planet for the next generation, and we're not doing a great job of it. Unfortunately, until many of us have more hard days in the summer than we've ever had before, and you have floods like in Pakistan and other parts of the world, hopefully that generates more change than not. It's an important piece of where VMware takes it seriously and seeks to play the role that it can. It's all our responsibility.” --Best Career Advice:“Think of your life as a career with a long arc, as opposed to a series of jobs and how do I get the next job? Am I getting a raise? Am I not getting a raise? Think a few years out and you'll think about the world differently.” --Bio:Zia Yusuf - Senior Vice President, Strategic Ecosystem & Industry Solutions at VMwareZia Yusuf joined VMware in 2021 as VMware’s Senior Vice President of Strategic Ecosystem and Industry Solutions, responsible for building joint horizontal and industry-centric solutions with our ecosystem and alliances across Dell, global cloud providers (hyperscalers), global system integrators, and global ISVs. Prior to VMware, Zia was a Senior Partner & Managing Director at Boston Consulting Group (BCG)—serving as a core member of the firm’s Technology Advantage, and Technology, Media & Telecommunications practices. At BCG, Zia worked with a wide range of technology clients on issues related to software, technology strategy, and the resulting go-to-market approach including pricing, ecosystem strategy, and digital transformation to drive growth. He also led the effort to establish the Silicon Valley office for BCG and was the global IoT lead for the firm. Before BCG, Zia was CEO of a leading IoT startup called Streetline, and an executive vice president at SAP where he served as head of the global ecosystem and partner group managing a network of 7,500 partners, SAP’s award-winning online communities of innovation, and the $125 million SAP NetWeaver Fund. He also founded and led the SAP Corporate Strategy and Design Services team and has served as an investment banker at Goldman Sachs and an Entrepreneur-in-Residence at Sutter Hill Ventures & Norwest Venture Partners. Zia started his career at the World Bank Group working on health care projects in Southern Africa and project finance projects in South and East Asia. Zia has also served as an associate consulting professor at Stanford University’s Design “D” School where he taught classes on user-centric design and design thinking for large organizations to accelerate innovation. Zia has a passion to enable education for all and has served on several non-profit boards on the topic, including currently serving on the board for the Silicon Valley Education Foundation. Zia holds a bachelor of arts from Macalester College, a master of science in International Affairs from the School of Foreign Service at Georgetown University and an MBA from Harvard Business School. --For more information:LinkedIn: https://www.linkedin.com/in/ziayusuf/The Cube: Zia Yusuf, VMware | VMware Explore 2022

3 Takeaways:AI is not new, but Cloud based Machine Learning has been the game changer through providing seemingly unlimited capacity to do different kinds of projects, stand up more analytical environments, and to do trials and explore innovation, all in a way we couldn’t afford historically. Learn both technology and the business sides. If you have both of those, you are the junction point. You are the person, enabler, and the go to between business and technology that can be an asset for financial services.  Cloud providers are going to get regulated, similar to how utilities such as electricity and water are treated. As the cloud, AI, and ML become much more integrated and migrated into the cloud, oversight will be required to regulate what happens and how systems are operated.--Key Quotes: I really can't state [enough] how important it is to try and get a global view, to get out of your home country, and to work in different countries around the world to experience cultures and experience different peoples of different backgrounds, because it's so much value to you in your career to understand different viewpoints and not just be monoculture.Some of my proudest moments [have been] watching people who I've managed, grow and become self-sufficient and basically overtake me, and become incredible valuable assets to whatever organization they're working for. I really do love watching people grow and become their best. In very simple terms, if you imagine you're a water company in the UK. If you go bankrupt on a Friday, the water still flows on a Monday, because you're regulated to make sure that there is a company with enough capital in it to keep the water flowing and to make sure that that water has an operational process, no matter what happens to that company.  The same will happen to cloud providers. They're becoming too critically important for national and countries. They will become utilitized and they will have to be regulated like a utility. --Best Career Advice:Get a global view outside of where you live. Gaining experiences from different people, cultures, and backgrounds can provide you a lot of value in your career. This will allow you to have a lot of different perspectives that can help you throughout business interactions.--Bio:Ray O'BrienChief Operation Officer at QuantexaRay is Chief Operation Officer at Quantexa. He is known to inspire business growth through innovative thinking, strategy and a global perspective. Ray is an international business leader, board member, independent director, and advisor with a unique mix of expertise in Data, Analytics, Technology, Risk and Finance. Ray is a proven influencer who makes an impactful difference operating with Boards and C-Level decision makers.Ray graduated from University College Dublin in 1989 with a degree in mathematics and computer science. He joined Kleinwort Benson as an equities trading systems developer and in 1991 moved to Nomura, within futures and options trading. Two years later, he joined risk at Banque Paribas, before moving to the risk area at Deutsche Bank in 1997.In 2001 Ray left Deutsche Bank to form a risk management consultancy based in London and Germany that included among its customers: Royal Bank of Scotland, Deutsche Bank, Merrill Lynch, Credit Suisse and HSBC.In 2004 Ray joined HSBC as a member of the executive committee for HTS Global Banking & Markets (HTS GB&M). Ray has managed a number of business areas within HTS GB&M, including Global Transaction Banking, Global Banking, Operations, Risk and Finance software and change delivery. Ray moved to the Global Risk function in 2012 and became the Global Risk COO and Global Head of Risk Analytics. In June 2021 Ray left HSBC and started the life of a Pluralist. --For more information:https://www.quantexa.com/LinkedIn: https://www.linkedin.com/in/ray-o-brien-a8079a1b8/?originalSubdomain=uk--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveler and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways:  Be open minded in your work and development. This includes everything from how you work, where you work, and what you work on. Consider taking risks and exploring new experiences, while also taking advantage of utilizing new tools and technologies to aid your work.Leverage your expertise in different ways while also gaining exposure to different things. Use what you know to help propel you forward, build upon the knowledge you already have and expand it into other areas. Using your knowledge and skills in new and different areas could go a long way to benefit your career.Allow for automation. Seek out new opportunities where you can utilize technology to do some of the work for you. Innovative and emerging technologies can help solve industry challenges related to data management and analysis.--Key Quotes:   “When we looked at challenges for AI and machine learning, I think we still saw that there is an overall discussion about how do you actually connect the data, manage the data, and really also get access to the right kind of data to then add analytics on top of that.”“I think it is very important to make sure that whenever you create any kind of model, whether it's with or without AI, it should be done in a proper way. And, keeping the ethical aspect and diverse aspects in the core of it.”“I think what public cloud has been able to do is really to create this whole new ecosystem of different startup companies and new capabilities for the market.”  --Best Career Advice:  Understand yourself, your business, and your customer. Open up your sights to new opportunities and technologies to help you achieve the highest level of knowledge, efficiency, and success. In doing that, also continue to use the expertise you have gained throughout the years and build upon that as you are exposed to different things.   --Bio:    Hanna Helin  Global Head of Technology Innovation, CTO Office at London Stock Exchange Group  Hanna Helin has worked in a variety of technology and business leadership positions. She is experienced in developing, leading and executing large technology and data initiatives. In her current role as a Global Head of Technology Innovation, Hanna is leading LSEG’s Technology Innovation across their global Technology organization including 13,000 people. She has a keen interest in innovation, new technologies and the FinTech industry. Hanna has two Master’s degrees from ESCP Europe and University of Vaasa. She has lived in six different countries in Europe and Asia and is now based in New York City.     --For more information:  https://www.lseg.com/  LinkedIn:https://www.linkedin.com/in/hannahelin/--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveler and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways:The hardest (and most important thing) your company can do is invest in cultural and operational transformation.Don’t sell your technology, sell business outcomes empowered by the right technology. The most successful companies we read about in five years will be the ones that best communicate a common vision, have the strategy to pursue that vision, and whose teams are aligned behind the scenes.Key Quotes: “Evolutionary change is iterative. It's making things a little bit better within the current paradigm. This is revolutionary change. We need to have constructive disruption.” - Joel“I don't believe whatsoever in innate talent, I believe a hundred percent in our ability to invest in ourselves, invest in our teams, and develop what we need to be successful.” - Joel“It's less about building better technology and this endless rat race against finding a new feature or something that's going to improve the technology or the product. And it's more about how does everything integrate and come together? How do I work cross-functionally across my organization, across the ecosystem to deliver outcomes?” - Joel--LinksJoel Neeb LinkedInJoel Neeb TwitterJoel Neeb InstagramJoel Neeb Website--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveller and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways:The future of finance is in the hands of non-financial companies thanks to embedded finance.  This enables companies to embrace FinTech solutions for their customers to sell more of their core product.  As this is an added service, it can be priced competitively as the margin comes from the core product.  It’s up to legacy financial institutions to work out how to aid or compete.Crypto and Cash are both in our future.  If you can handle the risk, try putting some of your money in crypto, but be prepared to lose it. Every new opportunity is a little bit scary, but don’t let that put you off learning more about the metaverse.Key Quotes: “As the gold rush...now, we always look at history. Some people found gold, but very few. The ones who always made money are the ones who sold the shuffles. And I'm looking here at the metaverse, who's going to sell the shovels?” - Spiros“We said it here first. I think the game will shift that everyone will try to do everything, but It's easier for non-financial company to provide some financial solutions on top of your core business then for bank to provide something else.” - Spiros“I'm a huge fan of AI, but that doesn't mean I don't have to discuss trying to secure jobs, reskilling people, because at the end of the day, what's the point of all this technology if humans live worse?” - Spiros--LinksMargaris VenturesSpiros Margaris LinkedInSpiros Margaris Twitter--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveller and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways:An organization is more defined by the people that work there than the technology they create.Make sure employees know what their value is to an organization and encourage them to define their goals.Seek out mentors and offer mentorship. The education on both sides makes it possible to challenge old ways of thinking and discover new solutions.Key Quotes: "Having a clear career path and journey for everybody is important.” - Colin“Technology doesn't necessarily differentiate your company or your capability - your people do.” - Colin“I've gone off using this term soft skills because they're not soft at all. I call them human skills. What are the human skills that we have to develop to become even more effective in our roles?” - Colin--LinksColin Bannister LinkedInColin Bannister TwitterColin Bannister Blog--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveller and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways, beyond Data is NOT boring:The data that you throw away is the data that tomorrow you might be able to use. For instance, as part of a machine learning model that could bring true value to an organization.It's important for organizations to have explicit statements about their AI ethics.Federated learning has some magical capabilities, especially for financial services customers, when it comes to building predictive models without violating local laws on how data is stored or used because the data never leaves the premises.Key Quotes: "In some sense, we all need to be pack rats when it comes to our data.” - Josh“I think it's critically important for organizations to speak explicitly about data ethics with the people or organizations from which you are collecting data and be very clear with them, as well as with your employees, about what it is that you're willing to do and not do with that information.” - Josh“Data is where it all happens. That's the fuel that runs all the ML stuff...The issue is how do we get our hands around all that data, and how do we get it to the point where it is appropriate for building predictive models? Just because you have the data doesn't mean that the data has been cleaned, curated and de biased - so that it's actually in shape to be used for building models.” - Josh--LinksJosh Simons LinkedIn--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveller and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.

3 Takeaways:Nonpublic market information, like planned mergers and acquisitions and market strategies, are now being specifically targeted by cybercriminals as high value targets.Customers see cybersecurity as a competitive issue. They are increasingly investing in proactive security measures like DevSecOps and looking for greater collaboration with information security teams, operations teams and development teams to do security by design - to make it even more difficult for cyber exploits to happen.Promote your CISO to report directly to your CEO. They should have a separate security budget from the IT budget and should have veto authority over what the CIO does with regard to anything that would exacerbate the attack surface and allow for island hopping or destructive attacks to occur.Key Quotes: "When you want to get to true business and digital transformation, it's really inextricably linked to high-quality cyber protection, and the need for tight collaboration between all the teams that run these organizations is really critical.” - Jennifer"Cybercriminals are more likely to try and commandeer the digital transformation of the institution to use it against their constituency rather than just burglarize the institution as a whole. This shift is important because cybercriminals want to misuse the trust in the company, in the brand, to attack the company’s constituency.” - Tom"Cyber teams need almost a blank check to keep pace with how frequent and fast the pace of change is with criminals and how sophisticated and differing their various approaches to exploits are.” - Jennifer“This is a dramatic governance issue in this sector when you have your CSO reporting to your CIO, because from an American football perspective, it's like having your defensive coordinator report to your offensive coordinator. It's upside down.” - Tom“This level of investment funding, the level of intensity of focus from the cyber teams, all the way up to the CEO, is likely going to be something permanent. And I think there are lots of investments that teams can do to outfit themselves better with the kinds of technology they need to be able to do behavioral analytics or threat hunting with. I don't see a time where cybercriminals are like, ‘ah, you got me. There's no money left in this.’” - Jennifer--LinksJennifer Manry LinkedInTom Kellermann LinkedInTom Kellermann Twitter--About the HostsMatthew O'Neill is a husband, dad, geek and Industry Managing Director, Advanced Technology Group in the Office of the CTO at VMware.You can find Matthew on LinkedIn and Twitter.Brian Hayes is an audiophile, dad, builder of sheds, maker of mirth, world traveller and EMEA Financial Services Industry Lead at VMware.You can find Brian on LinkedIn.