Legal Talk Network - Law News and Legal Topics

Guest Shaun Jardine is an unapologetic disrupter in the world of pricing and billing by lawyers and law firms. He’s leading the charge to move from traditional billable hour pricing – charging for time – to the emerging revolution of value-based pricing. Charge for the results you achieve for your clients, not the time you spent getting there.Are you still charging for time? Why not base your pricing on your experience, your wisdom, your education, the outcomes your clients want, and everything you bring to the table. Clients don’t want your time, they want their problems solved.It’s not “the way we’ve always done things,” but Jardine explains why change is inevitable. As technology, notably AI, accelerates the practice of law, why should a lawyer charge less – fewer billable hours – for achieving results faster and more efficiently? The move to value-based pricing isn’t like flipping a switch. It will take effort, and it will involve your entire team, from HR to marketing, to lawyers and paralegals. But in a changing world, sticking with the old ways may not be an option. This fascinating conversation will ignite your curiosity and challenge you to think differently. Mentioned in This Episode:Charles Proteus Steinmetz“Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm,” by Shaun JardineAmerican Bar Association Rule 1.5: FeesRACI methodology of change management (free download)Join the next Community Table live. What’s on your mind? Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Mark Stern, CEO of Custom Box Agency, discusses strategies for enhancing client engagement and optimizing the customer journey to drive faster results and better experiences. The conversation covers the application of marketing funnels, the importance of physical experiences, and how to create premium customer interactions. Mark emphasizes the role of strategic client engagement in driving revenue, particularly for law firms, and illustrates the impact of customized box experiences in different stages of the marketing funnel – acquisition, delivery, and retention. He provides practical examples of how this approach can improve client onboarding, educational efforts, and long-term client retention.Mark gives listeners actionable tips on: 00:00 Intro 01:47 Middle of the Funnel Tactics 02:38 Effective Use of Swag and Creating a Box Experience 03:53 Examples of Middle Funnel Strategies 04:47 Physical vs Digital Experiences 09:37 Drip Driving Revenue 13:41 Retention Strategies 20:14 The Importance of Clear Guidance 22:55 Reinforcing the Client Journey 23:47 The Role of Content in Client Education 25:55 Acquisition Strategies for Law Firms 31:44 Book Recommendation 36:20 One Final Takeaway Resources mentioned in this episode:Who Not How by Dan SullivanConnect with Mark here: Instagram LinkedIn Facebook https://customboxagency.com/ Connect with me Instagram Pinterest Facebook Twitter Karin on Twitter Karin on LinkedIn Conroy Creative Counsel on Facebook https://conroycreativecounsel.com  Learn more about your ad choices. Visit megaphone.fm/adchoices

Piquing curiosity in legal technology is the first step to helping lawyers engage with and acquire modern tech for their practice. Dennis and Tom welcome Caitlin McCabe to hear her perspectives on inspiring interest and enthusiasm for technology in the legal world. Caitlin discusses her role at BARBRI and how they continue to leverage technology to help law students study for the bar exam. She talks about her career path and her excitement for innovation and learning in the practice of law. As always, stay tuned for the parting shots, that one tip, website, or observation that you can use the second the podcast ends.Have a technology question for Dennis and Tom? Call their Tech Question Hotline at 720-441-6820 for the answers to your most burning tech questions.Caitlin McCabe is a project manager at BARBRI Global.Show Notes - Kennedy-Mighell Report #374A Segment: Fresh Voices in Legal Tech with Caitlin McCabeB Segment: More with Caitlin McCabeParting Shots: Stay Curious Bone Conduction Earbuds by Shokz Braves New Words by Salman Khan Learn more about your ad choices. Visit megaphone.fm/adchoices

Everybody wants your data, from companies to hackers to governments. Guest Lexi Lutz is senior corporate counsel, and privacy watchdog, at Nordstrom. She advises the company on the legal implications of AI, cybersecurity, privacy, and data protection. As computers get smarter and capabilities expand, it’s more important than ever to maintain legal guardrails and understand potential pitfalls.Lutz starts with keeping up with the slew of developing state privacy laws and international regulations. Corporations handle massive amounts of data, much of it confidential. Privacy disclosures, terms of service, customer service, data breaches, and transparency are all factors. It’s a lot for any legal team to manage, and the field is only getting bigger.Hear how Lutz got her start in corporate data and privacy law, how she approaches her duties, and how she helps the rest of the corporation understand where the vulnerabilities and minefields lie.As a lawyer, you understand your duty to maintain confidentiality. But as computing capabilities surge, and in the murky and evolving world of AI, there’s a growing need for attorneys who understand and stay on top of lurking challenges to privacy and data security. Everything from massive customer database hacks to simply sending an email using a coffee shop’s WiFi can create data security issues. (And Lutz reminds us, change your passwords frequently).Resources: Microsoft Outlook email encryptionGoogle Gmail encryption“Twenty Years Ago, AIM Chatbot SmarterChild Out-Snarked ChatGPT,” TechCrunchChatGPT“’She Hooked Me’: How an Online Scam Cost a Senior Citizen His Life’s Savings,” Wall Street JournalJustin S. Daniels at Baker Donelson, videosAmerican Bar AssociationAmerican Bar Association Young Lawyers Division Learn more about your ad choices. Visit megaphone.fm/adchoices

Stephanie and Lawyerist Lab finance coach Bernadette Harris discuss the financial red flags to watch for when considering hiring for your law firm. Listen to discover the signs that indicate your firm is ready to expand and the importance of strategic planning. You’ll also learn about the hidden costs beyond salary, like taxes, benefits, and overhead, and why having savings or a line of credit is essential. Links from the episode:   If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dear lawyers, software integrations exist to help you make life easier, make work faster, and much more. So, get on board as Jared takes us on a magical journey of understanding, helping lawyers everywhere grasp the versatile, customizable integration possibilities in legal practice. Jared explains the differences between direct, indirect, and DIY integrations, and gives real-life, legal-centric examples of how to amp up the usefulness of your software in almost innumerable ways. Next, there are definitely some issues with our current legal ethics rules, but is there really any way to clear up the confusion? Jared welcomes legal ethics expert Jayne Reardon to talk about some of the inconsistencies at play, antiquated rules, inconsistent enforcement, and all sorts of other ethics questions worth examining in view of the current climate of the profession and needs of consumers. While Jared wants to burn it all down, Jayne offers constructive criticism vital to the future of legal ethics.And, finally, the Rump Roast, of course! Jared and Jayne play a round of trivia called “Questionable Ethics”. Which philosopher had a penchant for being swaddled like a baby? Yikes.Jayne R. Reardon is a Partner and Deputy General Counsel at FisherBroyles LLP, a distributed global law firm.-----This week, Jared shares the playlist he turns to for help making the "right" choice. Proceed with caution.------Our opening song is Two Cigarettes by Major Label Interest.Our closing song is Something Else by Nu Alkemis$t. Learn more about your ad choices. Visit megaphone.fm/adchoices

Is bigger better?-----Law firms are merging like crazy with announcement after announcement after announcement. What's driving this big push and is this just going to be the way of the future? Also a judge invites us to meet the new racist, same as the old racist and we discuss the next must have for anyone taking depositions. Learn more about your ad choices. Visit megaphone.fm/adchoices

Long-time host Jon Amarilio reflects on his six-year tenure and introduces the new hosts: Tracy Brammeier, a partner at Clifford Law Offices; Nikki Marcotte, a litigation associate at Kirkland Ellis; Mathew Kerbis, founder of Subscription Attorney LLC; and Kellie Snyder, an associate attorney at The Law Offices of Lane & Lane. (Don't worry, Trisha Rich and Maggie Mendenhall Casey are sticking around to show them the ropes!)Each new voice brings unique backgrounds and expertise, from personal injury law to innovative legal practices. Stick around this season for entertaining interviews and unique conversations.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Much has been made of the gigantic access-to-justice gap in this country. One possible way to help bridge the gap is to expand the pool of people eligible to practice law. Of course, that raises age-old concerns about unauthorized practice of law. Learn more about your ad choices. Visit megaphone.fm/adchoices

As managing partner at St. Louis based Brown and Crouppen, Ed Herman has grown the firm by shrinking in strategic ways. Join us for a wide-ranging discussion about life and business with Ed and his son Brody. Learn more about your ad choices. Visit megaphone.fm/adchoices