The Growth Signal

In this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS professionals are hitting peak stress younger than ever, how our work habits are reinforcing the burnout cycle, and what it really takes to reclaim our energy and impact.If you’ve ever found yourself answering Slack messages at 9PM or wondering why your “relationship-driven” role feels more reactive than strategic, this episode is for you.Guest Bio:Bob Mathers is a customer success coach, keynote speaker, and podcaster with decades of experience helping CS leaders—from scrappy startups to $100M SaaS companies—build sustainable, revenue-driving customer organizations. Known for his no-BS insights and deep empathy, Bob brings clarity to one of the messiest, most misunderstood functions in SaaS.Main Topics Covered:Why CS Burnout Is Getting Worse, Not Better – And how the “always on” culture and lack of clear ownership are accelerating it.The Real Role of CS in Revenue – Why being “relationship-first” doesn’t mean avoiding the number—and why pretending it does is hurting the profession.Designing Your Calendar Around Energy, Not Urgency – Bob’s framework for mapping energy highs and lows to the right kind of work, and why it might boost your productivity 30%.Key Moments:00:00 Introduction and Guest Welcome00:15 Personal Stories of Overcoming Challenges03:37 Work-Life Balance and Boundaries07:39 Customer Success Insights17:12 Productivity and Energy Management23:37 Final Thoughts and Contact InformationSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com

In this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue.Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getting laid off during the 2008 recession, and how that moment sparked a career grounded in empathy, adaptability, and operational rigor. From scaling CS orgs to building a million-dollar consultancy, Sabina brings the receipts.You’ll hear:Why “Customer Success is Dead” misses the pointHow trusted advisors can own renewals without losing trustThe difference between value as a feeling vs. ROI as a calculationHow to make CS teams easy to work with (and why that’s underrated)A wild, full-circle moment that proves the power of long-tail relationshipsIf you’ve ever wrestled with the tension between advocacy and accountability, or wondered how to make CS more strategic without becoming salesy—this one’s for you.👥 Connect with Sabina: 👉 Sabina Pons on LinkedIn💡 Quote of the Episode: "Even if you don’t own the revenue number, you’re still responsible for keeping the customer." – Sabina PonsKey Moments:00:00 Introduction and Welcome00:36 Sabina Pons' Career Journey01:48 Transition to Customer Success06:41 Building a Career in B2B SaaS12:10 The Role of Customer Success Managers18:07 Human-Centric Approach in B2B21:34 Influential Figures and Personal Insights23:44 Connecting and Following Sabina PonsSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com

In this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress.They dig into:Why the most strategic CSMs don’t work harder—they work smarterHow templatizing repetitive tasks creates long-term leverageThe compounding power of small systems (and how to start building yours)How to think about AI as augmented intelligence—and why CSMs who treat it that way are pulling aheadWhy internal chatbots and tooling should be battle-tested before going customer-facingThe underrated magic of prepping on Friday to hit the ground running on MondayAlex also shares some creative ways he’s using tools like Perplexity and Zapier to fuel better, more consultative customer conversations—and offers a pointed challenge to every CSM stuck in reactive mode.Key Moments:00:00 Introduction and Guest Welcome00:33 The Key to Customer Success01:34 Templatization and Efficiency05:28 Personal Productivity Hacks08:46 The Role of AI in Customer Success14:04 AI Chatbots and Brand Impact17:09 Leveraging AI for Industry Insights20:12 Influential Voices in Customer Success22:18 Final Thoughts and Contact Information 👉 Connect with Alex: linkedin.com/in/alexturkovicSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com

In this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.They dive into:The wild experiment that taught JP the true cost of ignoring employee experienceHow one employee writing “Union” on a whiteboard sparked a cultural reckoningThe link between low EX scores and high churn—and what leaders can do about itReal-life stories of pandemic-era innovation driven by employee-led actionWhy the best customer experience begins far behind the frontlinesJP doesn’t hold back. He unpacks the hard-earned truth: if your people don’t feel seen, heard, and supported, your customers never will.🔥 Key Takeaway: EX is not a soft metric—it’s your first customer. Treat it that way, and you’ll build a flywheel of loyalty, trust, and growth from the inside out.💬 Connect with JP: LinkedIn: JP DumasSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com

Introducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win. Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams into effective revenue generators. Join us as we cut through the noise with practical, tactical advice to help you drive real change and growth in your organization.00:00 Welcome to the Growth Signal Podcast00:05 The Need for a New Playbook00:26 Introducing the Growth Signal Approach00:32 Who This Podcast is For00:41 Expert Insights and Tactical Advice00:56 Join Us on the Growth Signal PodcastSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com