Work For Humans

Dr. Bob Aubrey is a pioneer of human development in Asia, striving to increase opportunities at work and improve the employee experience across borders. With experience spanning 25 countries and six continents, Bob founded and chairs the Advisory Board of the ASEAN Human Development Organisation (ADHO). His work promotes human development in the workplace across the 10 ASEAN countries as well as the world.Bob is an award-winning human development consultant, author, and educator who has worked with major multinationals across the globe. He is the Managing Director of Bob Aubrey Associates, the author of 14 books on human development, and a global expert in human resources and corporate leadership.In this episode, Dart and Bob discuss:- Global human development (HD) and how it creates a better work environment- How HR and HD work together- HD curriculum and career paths- The importance of ethics in companies and investments- Environmental Social Governance and how it improves profitability- HD within the Association of Southeast Asian Nations (ASEAN)- HR practices in Western vs. non-Western nations- How to create an organization that prioritizes employee well-being - If and how HD can coexist with capitalism- And more…Dr. Bob Aubrey is an award-winning human development consultant, author, social entrepreneur, speaker, educator, and leadership consultant. His work as an author and consultant spans 25 countries and six continents. He is a pioneer in the field of human development in Asia as the Founder and Chair of the Advisory Board of the ASEAN Human Development Organisation (ADHO). He is also the Managing Director of Bob Aubrey Associates. Bob has authored 14 books on human development and leadership, including the first book ever written on human development careers. He is currently writing a book on ethics within ASEAN and developing the curriculum for the first human development master’s program in the region. Resources Mentioned:Human Development Careers, by Bob Aubrey: https://www.amazon.com/Human-Development-Careers-Leading-Future-ebook/dp/B08QJ1BS98 Measure of Man, by Bob Aubrey: https://www.amazon.com/Measure-Man-Leading-Human-Development-ebook/dp/B014IF1W36 The Structure of Scientific Revolutions, by Thomas S. Kuhn: https://www.amazon.com/Structure-Scientific-Revolutions-50th-Anniversary-ebook/dp/B007USH7J2 Human Resource Champions, by David Ulrich: https://www.amazon.com/Human-Resource-Champions-David-Ulrich/dp/0875847196 Connect with Bob:LinkedIn: https://www.linkedin.com/in/bobaubrey/ ASEAN Human Development Organisation: https://www.aseanhdo.com/about Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Businesses have long fragmented work and home life, searching for employees that fit the mold instead of molding work around their employees. As a global expert on business leadership, management, and innovation, Margaret Heffernan helps others to integrate work with life, prioritize good people instead of obedient employees, and measure business value in more than just numbers. Margaret Heffernan is an entrepreneur, award-winning author, keynote speaker to over 14 million people, and former CEO of five businesses across two continents. As an author, she has written two of the most important business books of the decade - Uncharted and Willful Blindness – as named by the Financial Times.In this episode, Dart and Margaret discuss:- Integrating work with life to benefit businesses and employees- The problem of measuring progress and value in numbers- Focusing on good people instead of obedient employees- The morality (or lack thereof) of leadership- What data doesn’t capture and how this affects a business- Margaret’s strategies as the former CEO of five companies- Recognizing the value of different positions, employees, and types of work- And more…Margaret Heffernan is an entrepreneur, keynote speaker, author of six award-winning books, and former CEO of five businesses in the U.S. and the U.K. As an expert on business leadership, management, and innovation, her TED talks have impacted over 14 million people. Her book Willful Blindness was named one of the most important business books of the decade by the Financial Times. Margaret's most recent bestseller, Uncharted, is also nominated for the Financial Times Best Business Book award. Before serving as the CEO of iCast Corporation, ZineZone Corporation, and Information Corporation, Margaret worked for BBC for over a decade. She received her M.A. from Cambridge University and an Honorary Degree from the University of Bath, where she currently serves as a Professor of Practice for the MBA program. Resources Mentioned:Uncharted, by Margaret Heffernan: https://www.amazon.com/Uncharted-How-Navigate-Future/dp/B084J6R3WG A Bigger Prize, by Margaret Heffernan: https://www.amazon.com/Bigger-Prize-Margaret-Heffernan/dp/1471100766 Willful Blindness, by Margaret Heffernan: https://www.amazon.com/Willful-Blindness-audiobook/dp/B004Q3S03Q Blink, by Malcolm Gladwell: https://www.amazon.com/Blink-Malcolm-Gladwell-audiobook/dp/B00097DWY0 Connect with Margaret:www.mheffernan.com Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS).More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong.Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.In this episode, Dart and Fred talk about viewing a company’s progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers.Topics Include:- Mistakes companies make when measuring progress- The ideas behind Fred’s new book, Winning on Purpose- How to use emotional relationships to propel your business- Why Fred hopes "earned growth" will replace NPS- What creates energized employees- How to track net revenue retention- The best way to increase a company’s value- And other topics…Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more.Fred’s groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.Resources Mentioned:Winning on Purpose, by Fred Reichheld: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789/Fred Reichheld's LinkedIn: https://www.linkedin.com/in/fredreichheldNet Promoter System: netpromotersystem.comNPSx System, by Bain: https://www.npsx.com/The Cold Start Problem, by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Marshall Goldsmith has coached over 150 millionaires, successful entrepreneurs, and C-suite executives including the CEO of Pfizer, the former President of the World Bank, and the CEO of Ford Motor Company. With over four decades of experience overcoming limiting beliefs and behaviors, Marshall’s life work helps successful individuals find greater purpose and triumph.  Marshall is widely considered the #1 Executive Coach in the World, has won the Thinkers 50 Award for #1 Leadership Thinker twice, and has written two of the Top 100 Leadership and Success Books ever written as per Amazon.com.In this episode, Dart and Marshall discuss:- What Got You Here Won’t Get You There and The Earned Life- How success can cloud perception- The structure of regret and how to avoid it- Why happiness and achievement are independent of each other- The mindset you need for a successful, earned life- The benefit of fewer choices- Aligning work with your purpose- The best coaching advice Marshall could give- And more…Marshall Goldsmith is an executive educator and coach with over four decades of experience helping top CEOs and executives achieve greater success. Having worked with the CEO of Pfizer, the CEO of St. Jude’s Children’s Hospital, and the former President of the World Bank, he has been ranked the #1 Executive Coach in the World for the past eight years. Marshall is the only person to win the Thinkers 50 Award for #1 Leadership Thinker in the world twice.Marshall has authored or edited 36 books, including three New York Times bestsellers. Two of his books, What Got You Here Won’t Get You There and Triggers, have been recognized by Amazon.com as two of the top 100 Leadership & Success Books ever written. Marshall holds a Ph.D. from UCLA and currently teaches at the Tuck School of Business at Dartmouth.Resources Mentioned:What Got You Here Won’t Get You There, by Marshall Goldsmith: https://www.amazon.com/What-Got-Here-Wont-There/dp/B000MGBNGW The Earned Life, by Marshall Goldsmith: https://www.amazon.com/Earned-Life-Regret-Choose-Fulfillment-ebook/dp/B09BTSMTTR Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness.In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.Topics Include:- Defining trauma- How trauma shows up in the workplace- Trauma-informed management- Practical applications of trauma-informed management- How to become more self-aware- How to heal from trauma- The connection between awareness of the body and anxiety - How to make better decisions- Inclusive product design- And other topics...Shalini Verma is the ​​Global Lead of Technical Program Management at Google, helping to improve all of Google's products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies.Resources Mentioned:Listening to your heart might be the key to conquering anxiety: https://www.wired.co.uk/article/sarah-garfinkel-interoceptThe Enneagram Prison Project: https://enneagramprisonproject.org/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Bureaucracy used to make sense. A lot of sense. Information was recorded on paper, it was difficult and expensive to move, and the best way for an organization to make decisions was for managers to consolidate information and send it up a chain of command.Times have changed, but for the most part, organizations haven’t. The average Fortune 500 company still has eight layers of management passing information from the workforce to the C-Suite.And it’s absolutely killing our organizations…Gary Hamel has been described as “the world’s leading expert on business strategy” by Fortune Magazine and is the Harvard Business Review’s most reprinted author of all time.He believes that nearly every organization is suffering from systemic disabilities stemming from bureaucratic management styles. According to Gary, the solution is nothing short of a revolution in business management principles.In this episode, Dart and Gary discuss revolutionary management frameworks that business leaders can use to escape the tyranny of bureaucracy and create a thriving workforce.They discuss why Gary believes that revolutionary management principles will undoubtedly determine the industry leaders of the future, how companies can evolve their management styles in a way that dramatically expands the capabilities of employees, the future of work for employees and employers, and much more.Topics Include:- The history of bureaucracy as a management model- The shocking statistics of disengaged employees- Top-down versus bottom-up management styles- Humanocracy: Creating Organizations as Amazing as the People Inside Them- Innovations in leadership and management strategies- Roles and responsibilities of future managers- New management principles for the 21st century- How to empower employees- Strategies for reducing risk while pushing innovation- And other topics…Gary Hamel has been described by Fortune Magazine as “the world’s leading expert on business strategy,” and the Financial Times calls him a “management innovator without peer.” Hamel has been ranked by The Wall Street Journal as the world’s most influential business thinker and is a fellow of the Strategic Management Society and of the World Economic Forum.Gary Hamel has been on the faculty of the London Business School for more than 30 years and is the director of the Management Lab. Hamel has written 20 articles for the Harvard Business Review and is the most reprinted author in the Review’s history. His most recent bestsellers are Humanocracy and The Future of Management.Resources Mentioned:- Gallup Employee Engagement Trends (2022): https://www.gallup.com/workplace/391922/employee-engagement-slump-continues.aspx- Humanocracy by Gary Hamel: https://www.amazon.com/Humanocracy-Creating-Organizations-Amazing-People-ebook/dp/B07B9HFSHX/- The Future of Management by Gary Hamel: https://www.amazon.com/exec/obidos/ASIN/1422102505/garyhamel-20- Domination and the Arts of Resistance: Hidden Transcripts byWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Joe Pine was the first to identify many of the trends that have animated business for the last two decades, including the trend away from simple mass production to mass customization, and the emergence of the experience economy. Today, Joe joins us to discuss how those trends are influencing the future of work, and how companies might mass-customize experiences for employees. Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and startups. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years. In this episode, Dart and Joe discuss:- The progression of economic value - The Experience Economy- The current transformation economy- How to customize a customer’s experience and promote transformation- Brand authenticity- Focusing on value vs. price- The management style we need to create value- How to revitalize a business- The importance of company exploration and innovation- And more…Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Joe is a co-founder of Strategic Horizons LLP and a lecturer at Columbia University. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years. Joe serves as a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy. He previously served as a Visiting Scholar with the MIT Design Lab, a professor at Duke University, and a manager with IBM. Joe has been featured in The Wall Street Journal and Harvard Business Review. His other published works include Infinite Possibility, Authenticity, and Mass Customization. Resources Mentioned:The Experience Economy, by Joe Pine: https://www.amazon.com/Experience-Economy-New-Preface-Authors/dp/1633697975 Mass Customization, by Joe Pine: https://www.amazon.com/Mass-Customization-Frontier-Business-Competition/dp/0875843727 Authenticity, by Joe Pine: https://www.amazon.com/Authenticity-What-Consumers-Really-Want/dp/1591391458 Travel that Can Change Your Life, by Jeffrey Kotler: www.amazon.com/Travel-That-Change-Your-Life/dp/0787909416  Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Bree Groff is fighting for a future in which humanity and business performance are valued equally. As social problems like inequality, resource management, and climate action come to a head, leaders are being called to take the courageous action of designing work that serves stakeholders and humanity alike. In this episode, Dart and Bree discuss the challenges leaders are facing, the shifting norms of work, and how we can better design work for humans.Bree Groff is a partner at SYPartners, a transformation company that helps great leaders build great companies. Her work focuses on transformation, innovation, organizational design, and culture, and she has worked with companies like Calvin Klein, Target, Microsoft, and Google.In this episode, Dart and Bree discuss:- The internal work required of today’s leaders- Defining a humanity-centric organization- The root causes of bad work- Shopify’s elimination of most company meetings- Authenticity at work- Bree’s takeaways from consulting with startups- Liminal leadership- How expectations for company leaders are becoming more and more complex- And other topics…Bree Groff is a partner at SYPartners, where she focuses on transformation, innovation, organizational design, and culture while advising leaders at companies including Calvin Klein, Target, Google, Microsoft, and Diligent. Before working at SYPartners, Bree was the CEO of the global consultancy NOBL Collective.During her career, Bree has advised Fortune 500 companies as a service designer, explored decision-making as a psychology researcher, and spoken as a global keynote speaker both in-person and virtually. She holds a B.A. from the University of Pennsylvania and an M.S. in Organizational Learning and Change from Northwestern University, where she is also a visiting lecturer.Resources Mentioned:The Design of Everyday Things, by Don Norman: https://www.amazon.com/Design-of-Everyday-Things-audiobook/dp/B07L5Y9HND A World Without Email, by Cal Newport: https://www.amazon.com/World-Without-Email-Reimagining-Communication/dp/B08BTGX926 Connect with Bree:LinkedIn: https://www.linkedin.com/in/bree-groff-94281136/ www.SYPartners.com www.BreeGroff.comWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

How do we measure meaning? Everyone talks about meaningful work, but what does that mean, and how do we know if we have it? Michael Steger has spent a lifetime pondering these questions. Today, he joins us on Work For Humans. Michael is a professor, researcher, writer, and keynote speaker specializing in meaning, purpose, psychological strengths, and positive psychology. He is the founder and director of the Center for Meaning and Purpose, developer of the Meaning in Life Questionnaire, and author of over 100 peer-reviewed articles and three books, including Purpose and Meaning in the Workplace.In this episode, Dart and Michael discuss:- Positive psychology- Defining and measuring meaning- Correlations between meaningful work, company profits, and employee happiness- Michael’s book, Purpose and Meaning in the Workplace- Correlations between meaning work and salaries- How companies can create meaningful work environments- The dangers of companies superficially adopting meaning-based initiatives- And other topics…Michael Steger is a recognized authority, researcher, and professor on meaning in life, purpose, psychological strengths, and positive psychology. He is a professor at Colorado State University, an Extraordinary Professor for North-West University in South Africa, an associate editor for the Journal of Personality, a developer of the Meaning in Life Questionnaire, and the founder and director of the Center for Meaning and Purpose. Michael’s research centers on developing a sense of purpose and meaning in our work and lives. He has published over 100 peer-reviewed articles and written three books, including Purpose and Meaning in the Workplace. Michael is also a keynote speaker and workshop facilitator for organizations and events worldwide.Resources Mentioned:Purpose and Meaning in the Workplace, by Michael Steger: https://www.amazon.com/Purpose-Meaning-Workplace-Bryan-Dik/dp/1433813149 The Meaning in Life Questionnaire: https://psycnet.apa.org/doiLanding?doi=10.1037%2F0022-0167.53.1.80 IPPA World Congress on Positive Psychology: https://www.ippaworldcongress.org/ Connect with Michael:http://www.michaelfsteger.com LinkedIn: https://www.linkedin.com/in/michaelsteger/ Google Scholar: https://scholar.google.com/citations?user=T7nZ93UAAAAJ&hl=en Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Screenwriter John Truby discusses the 14 story genres that categorize everyday life, reflecting on work through creating a memoir, analyzing business as a detective story, horror narrative of layoffs, sales as an action genre, and the romance genre's relation to work.