The Business of Meetings

The Business of Meetings – Episode 177 – How to Build the Best Team Ever with David Burkus We are honored to have the distinguished David Burkus returning to the podcast today!  David recently set the literary world ablaze with his groundbreaking new book, Best Team Ever: The Surprising Science of High-Performing Teams. He is a true thought leader, an exceptional entrepreneur, and an inspiring speaker.  In our riveting discussion, we dive into David's remarkable journey, the art of building exceptional teams, and the invaluable role of people in the ever-evolving landscape of business.  Today’s conversation promises to enlighten, motivate, and transform your perspective on the power of collaboration and leadership! Join us as we delve into the depths of the fascinating world of high-performance teams with the brilliant mind behind it all, David Burkus! You will be inspired and amazed by David’s captivating stories and the profound insights he has to share! Bio David Burkus One of the world’s leading business thinkers, Dr. David Burkus’ forward-thinking ideas and bestselling books are helping leaders build their best teams ever. He is the bestselling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. Since 2017, Burkus has been ranked multiple times as one of the world’s top business thought leaders. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, Financial Times, Bloomberg Businessweek, CNN, the BBC, NPR, and CBS This Morning. A former business school professor, Burkus now works with leaders from organizations across all industries, including PepsiCo, Fidelity, Adobe, and NASA. David’s Journey At 17, David aspired to be a writer focusing on fiction and literature. However, in college, he was exposed to classes that piqued his interest in long-form journalism, true stories, and blending storytelling with insights from social science. That fascination led him to pursue a master's degree and eventually a doctoral program. His primary goal remained writing, but his expertise and captivating speaking abilities gradually attracted requests for speaking engagements. That transition naturally evolved his role from a traditional business school professor to a speaker, with his books and ideas at the core of his business model.  Transitioning from Teaching to Speaking and Consulting In 2016, David released his second book, which explored practices, policies, and the future of work in the business world. That endeavor kept him remarkably occupied, leading him to gradually scale down his teaching commitments and shift his focus toward speaking engagements and consulting work.  A Significant Change The COVID-19 pandemic accelerated a significant change in David’s career trajectory. While teaching during the pandemic, the financial constraints faced by private institutions prompted him to reassess his priorities. Recognizing the growing demand for his expertise outside of academia, he transitioned away from teaching and immersed himself fully in speaking engagements and consulting opportunities.  The Origin of Best Team Ever The idea for David’s latest book, Best Team Ever, took shape as he worked with organizations, especially when discussing the concept of leading from anywhere. During those interactions and team collaborations, he realized that one's work experience is often influenced more by team culture than organizational culture. That revelation gained further significance during the pandemic, as remote and hybrid work models reshaped the landscape of teamwork.  The Key to Building High-performing Teams David emphasizes that the key to building high-performing teams lies in cultivating a strong team culture and equipping every manager, regardless of their level, to serve as Chief Culture Officer for their respective teams. This shift in focus from macro-level company culture to micro-level team culture became the central theme of his book, emphasizing the profound impact of team dynamics and how they shape performance in the modern work environment. Common Understanding Common understanding consists of two essential components: clarity and empathy. Clarity focuses on how well team members understand their tasks, expectations, and their trust in one another to fulfill those expectations. Empathy is about understanding individual differences, work preferences, communication styles, and the context in which team members operate. It is essential to understand those nuances, as they enable effective collaboration and remove assumptions, ultimately fostering a stronger sense of understanding within the team. Creating a Safe Environment  High-performing teams require a safe space for individuals to express their differing opinions, engage in difficult conversations, and take interpersonal risks. David explains that psychological safety is not about avoiding disagreements or divergent ideas. It is about cultivating a team environment where individuals respond respectfully when faced with risk or disagreement.  Leadership Leaders play a pivotal role in modeling that behavior, fostering a culture of respectful communication, and ensuring that people feel heard, acknowledged, and supported after taking risks. Psychological Safety Building psychological safety involves teaching individuals how to respond respectfully to differing opinions. By recognizing that logical conclusions stem from unique perspectives and assumptions of individuals, teams can approach disagreements by exploring underlying assumptions and finding common ground. That approach enhances the decision-making process, encourages personal growth, and fosters an environment of open communication and trust. Two Surprises in Best Team Ever Two surprises are to be found within Best Team Ever. The first is that talent alone does not make a successful team. Instead, the team's culture should bring out the best in individuals. The second is that despite the unique aspects of dysfunctional teams, high-performing teams consistently exhibit the same three elements: common understanding, psychological safety, and a pro-social purpose. Those insights challenge conventional beliefs and shed light on the unexpected factors that drive team success. Leaders Being Vulnerable and Admitting Uncertainty When the leadership in large organizations believes it always has to have the answers and be invincible, it can lead to clueless leaders unwilling to admit their lack of knowledge or understanding. By being open about not having all the answers and seeking help, leaders can create a safe space where others feel comfortable contributing their knowledge and expertise. Prosocial Purpose with Meaning and Impact The emphasis in organizations should be on understanding who the work serves and how it impacts specific individuals. Instead of crafting mission statements that mention shareholder value and other generic terms, leaders should tell stories about the people directly affected by the work. That shift in perspective motivates and engages employees, fosters a sense of meaning and contribution among team members, and promotes a stronger commitment to the organization's goals. Vulnerability, Openness, and Honesty Today’s conversation highlights the importance of leaders starting with their own vulnerability to set the tone for psychological safety within the organization. By creating an environment where honesty and openness are valued, leaders can inspire their teams to be authentic and collaborative. That approach, coupled with a clear pro-social purpose, can drive employee engagement, foster innovation, and lead to long-term success for the organization.   Connect with Eric On LinkedIn On Facebook On Instagram On Website   Connect with David Burkus On his Website On LinkedIn

We are thrilled to converse with the legendary Bruce Merrin today!  Bruce is the mastermind behind the renowned Celebrity Speakers Bureau and has been a driving force in shaping the entertainment industry for over fifty years! With an unparalleled ability to spot talent and bring together remarkable individuals, he has curated a legacy that has left an indelible mark on Hollywood. From the quick-witted banter of Johnny Carson to the heartfelt charm exuded by Michael Landon, and from the unmatched charisma of Muhammad Ali to his mesmerizing encounter with the iconic Elvis Presley, Bruce has had the privilege of experiencing captivating stories from the forefront of the industry. Join us as we embark on an unforgettable journey through the glitz, glamor, and untold secrets of the stars through the eyes of the man who made it his mission to bring their voice to the world! Where it all started for Bruce It all began fifty years ago with his first celebrity client, the iconic Michael Landon! In a lunch meeting, Michael shared his excitement about a new show he was working on called Little House on the Prairie. Bruce immediately took Michael to appear on The Tonight Show with Johnny Carson, who happened to adore him! After the show, Johnny invited Bruce and Michael to his lavish Malibu home for dinner and proposed a life-changing idea. He suggested that Bruce start a celebrity speakers bureau, with Johnny as the first client. Bruce agreed, and Michael Landon declared himself the second client! The next day, Ed McMahon reached out to Bruce to express his desire to join the bureau.  The Influence of His Mother  Bruce credits his beloved mother for the incredible opportunities and successes he experienced throughout his career. From encouraging him to pursue journalism classes in high school to suggesting he apply to UCLA's prestigious film school, his mother played a pivotal role in shaping his path. Her guidance led him to secure a job at MGM Studios, where he worked in the renowned Thalberg building. Bruce's Mother  As a pioneer in public relations, Bruce’s mother operated a successful Hollywood-based entertainment PR firm. She recognized Bruce's talents and potential and made him an enticing offer to join her at General Service Movie Studios, where she continued teaching him the intricacies of the PR business. In the three years Bruce worked with his mother, he gained invaluable knowledge and experience, particularly in handling high-profile authors.   Simon and Schuster Securing the account of Simon and Schuster, the world's largest publisher, was a remarkable achievement because it allowed Bruce and his mother to handle the monthly PR for all their top authors. A Remarkable Invitation Within his first week at MGM, Bruce received a remarkable invitation from the president himself- a lunch meeting with Elvis Presley! That encounter marked the beginning of Bruce's involvement in handling the publicity for Elvis's film, Elvis on Tour, which cemented his connection with the legendary performer. Elvis Presley  Elvis, known for his humility, treated everyone with kindness and generosity, whether they were part of the film crew or fellow performers. Bruce was privileged to work with Elvis on multiple films and witnessed the star's genuine thoughtfulness. After completing a movie, Elvis would gift extravagant presents to the entire staff, including directors, producers, grips, and sound technicians! Muhammad Ali and Jackie Robinson Muhammad Ali and Jackie Robinson left indelible marks on Bruce, not only for their athletic achievements but also for their resilience and powerful messages. Bruce had had meaningful exchanges with both of them about addressing racism and its ugly consequences. Ali and Robinson exemplified strength and integrity in their respective fields and left lasting impressions on Bruce's life and career. Scott Carpenter's Troubled Appearance   Bruce had a notable incident involving Scott Carpenter, one of the original seven astronauts, whom he had booked for a speaking engagement in Orlando. Scott arrived intoxicated, leaving the event organizers in a difficult situation. In spite of the embarrassment, Bruce still considered Scott's well-being and urged him to seek help for his alcoholism. Scott later addressed his struggles in a book and found a path to recovery.  Custom-Tailoring Celebrity Talks  When booking celebrities, Bruce connects them with certified meeting planners to discuss the event's theme, demographics, and audience. That allows the celebrities to craft talks that will resonate with the attendees on a deeper level. Randy Otto  Randy Otto has a deep understanding of Churchill's persona. That, combined with his dedication to studying and embodying the iconic figure, allows him to deliver impactful speeches that provide insights into managing businesses effectively. Bruce emphasizes the power of well-crafted impersonations and personalized talks in captivating audiences and making a lasting impression.  Negotiating Terms  When negotiating with celebrities, Bruce emphasizes the importance of being clear about the keynote fee and establishing additional activities, such as roundtables or photo sessions, as part of the overall agreement.  Bruce's Advice for Negotiating Celebrity Bookings  Bruce highlights the importance of setting clear expectations when booking celebrities and negotiating their terms. By establishing a comprehensive agreement upfront, event planners will ensure a smooth and satisfactory experience for all parties involved.  Bio: Bruce Merrin I was born in Louisville, KY, and my client Muhammad Ali loved that! We talked about that a lot! I graduated from Grant High School in San Fernando Valley, CA, and my best friends were Tom Selleck, Mickey Dolenz (The Monkees), Mike Curb (Curb Records Nashville), Mike Post (12 number-one hits to TV series like Hill St. Blues and Law and Order), John Washbrook (TV star of My friend Flicka). My girlfriend at Grant was Cheryl from The Mouseketeers Show, with gorgeous blonde hair and blue eyes. I graduated from the legendary UCLA Film School.  While I was there, I starred in the Broadway hit play Tea and Sympathy. I had the lead role. Unforgettable experience! My acting teacher recommended only me to audition for Hollywood Squares. I got on the show and won the Secret Square with Paul Lynde, with tens of thousands of dollars in prizes! My mom suggested after graduating from UCLA that I apply for a job at MGM Studios. I got a gem job working in the Thalberg Building. My first client was Elvis in his film, Elvis on Tour. I had a memorable lunch with Elvis in the commissary and told him "We are going to get along great...we are both MAMA's BOYS!" I then joined my beloved mom's historic entertainment PR Firm at General Service Studios in Hollywood. Mom was one of only two women who had Hollywood PR firms. For three years, she taught me the PR business. I owe everything to my Mom! During the first week working for Mom, I walk into the office and Oscar Academy Award winner Joan Crawford is seated at moms desk! Joan gets up, hugs me, and says, “Your mom is the BEST PR exec that has ever represented me!”. George Burns was our next-door office member at the movie studio. Many movies and hit TV series were shot there. One day Mom told me that Michael Landon was shooting a film. I got entrance into the stage set, met Michael, and gave him my business card. He became my first PR client.  Working with mom, Simon & Schuster was our client. Every month, we had a number one S&S author. We set national tours for them. It was an invaluable experience! Mom taught me how to handle entertainment PR. Invaluable! After three years, I launched my own PR Firm. My first two entertainment clients were Michael Landon and Johnny Carson. My first two sports star clients were Jackie Robinson and Muhammad Ali. You have heard the Johnny Carson story. After booking Michael Landon on the Carson show, Johnny invited us to dinner at his Malibu home. Johnny toasted us with Cabernet Sauvignon and told me to start a Celebrity Speakers Bureau. Johnny said he would be my first client. Michael then chimed in, and Ed McMahon called me the next day. So, Bruce Merrin's Celebrity Speakers & Ent was launched FIFTY YEARS ago! Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Bruce Merrin Bruce Merrin’s Celebrity Speakers Bruce Merrin on LinkedIn

The Business of Meetings – Episode 175 - What Do You Need to Be Employable? with Ira Wolfe In an era defined by rapid technological advancements and shifting employment landscapes, the future of work remains a topic of paramount importance.  Today, we have the privilege of engaging in a conversation with Ira Wolfe, a renowned expert in the field. We delve into his remarkable career trajectory and explore the challenges and rewards of changing professions later in life. We also uncover Ira’s invaluable insights on pursuing passion and navigating the uncharted waters of growth, mindset, and adaptability.  Join us as we embark on this enlightening journey, destined to illuminate the path to success in the ever-evolving world of work! Bio: Ira S Wolfe, the "Millennial trapped in a Baby Boomer body," is one of the top 5 global thought leaders on the future of work and HR. He is the president and Chief Googlization Officer of Poised for the Future Company, senior consultant with Dame Leadership, and host of the top-rated Geeks Geezers Googlization podcast. Ira is a TEDx Speaker and 2022 inductee into the HRSouthwest Conference Speaker Hall of Fame. He is co-author of Create Great Culture in a Remote World, and author of Recruiting in the Age of Googlization, consistently nominated to best recruiting and HR book lists. He is a frequent contributor to Forbes and Medium and has been featured in The Wall Street Journal, INC Magazine, Fast Company, and dozens more. Ira’s story Ira’s remarkable journey was driven initially by his childhood desire to become a dentist. Despite having no familial background in dentistry, he persevered and traversed the educational milestones from high school to dental school, eventually establishing his own successful practice during economically turbulent times. However, he could not shake his aversion to the fundamental tasks of drilling and filling. Realizing his true passion lay elsewhere, he left his dental career to seek more fulfilling work. Although career transitions and soul-searching have become commonplace today, Ira undertook this journey more than three decades ago when such shifts were far less prevalent. Embracing his calling to assist others in finding meaningful work and reassessing their priorities, he embarked on a mission to help people discover genuine fulfillment in their professional lives. From Dentistry to Business in Practice In his dental practice, Ira focused on marketing, content creation, customer service, staff management, and hiring the right people. However, he wanted to help professionals in technical fields like dentists, physicians, accountants, attorneys, and engineers with the business side of their practices. So he started a business called Business in Practice to offer advice and guidance. Despite his success, he soon realized that many clients only wanted him to solve their problems without changing their behavior. Unable to accommodate their demands, Ira fired them all, rebranded his company as Successful Performance Solutions, and discovered his passion for employee assessments and diagnostic processes.  Personality Tests  Ira was always passionate about leadership, frequently participating in personality tests and management courses. Those experiences eventually led him to a sales training office where he encountered the DISC assessment tool, which he had previously used to understand his dental partners' different personality styles. Understanding the four P's: problems, people, pace, and procedures, Ira realized that personality assessments worked as a common language for teams with diverse approaches. With a team of 16 individuals, including two providers, he embraced the variety of personalities within the team, recognizing that each individual's unique perspective added value to the overall functioning of the group. Becoming a Thought Leader Ira found his passion in diagnosing and solving problems. (Which he enjoyed in dentistry as well.) He integrated various personality assessments into his business and became a thought leader in the future of work. Eventually, he sold the business and shifted his focus to speaking about the future of work and advising business owners on team-building and the changing workforce. A diminishing labor market  Ira created a video discussing the declining birth rate in the United States and its implications on the workforce. Comparing it to countries like China, Russia, and European nations with low birth rates, he emphasizes that the US also faces socio-economic challenges due to a shortage of young people to support an aging population. His video presents statistical data showing that from the 1950s to the 1980s, there was a significant influx of new workers into the US workforce, driven by economic growth and increased female participation. However, with the emergence of Generation X in the late 1980s and 1990s, although their numbers were smaller, it did not cause much impact due to the continued presence of the large baby boomer generation. The introduction of the millennial generation further increased the population entering the workforce. However, since 2010, the birth rate has declined, and immigration policies have significantly reduced the number of new workers. The current trend indicates that by 2025, only 200,000 natural-born workers will enter the workforce annually, compared to the previous average of 2 million. Additionally, the aging baby boomer generation further diminishes the labor market. The Future of Work While the United States may have a larger population of young people than other developed countries, it still falls short of the workforce needed to sustain its economy. Ira suggests that automation could provide some assistance but dismisses the fear that AI and technology will completely replace jobs. He contends that individuals who refuse to learn new skills and adapt are the most likely to be displaced.  A High Demand for Blue-collar Skills and Trades Ira emphasizes the high demand for blue-collar skills and trades because the jobs they do are not easily replaceable by automation or robots. He acknowledges the importance of education but argues that not everyone needs a four-year college degree. The Challenges Retiring Baby Boomers Face when Returning to the Workforce  While some boomers may need to return to work for financial reasons, many lack the necessary skills and physical stamina for jobs that require technological expertise. Better leadership, management, and productivity are needed to address those challenges. There is also a shift in the mindset of younger generations, who prioritize work-life balance and are unwilling to sacrifice their personal lives for work. That, coupled with a shrinking working population, further complicates the labor market. The lack of caregivers is another issue in the broader context of workforce concerns. A Polarized World Ira acknowledges the highly polarized nature of the current world and highlights the consensus among economists and business leaders that a different immigration policy is needed. While countries like Europe and Asia face low birth rates and aging populations, Africa has a large population of capable individuals willing to take on various job opportunities. However, it is still essential to provide fair wages and avoid exploitation.  Overcoming the Fear of Change Despite the challenges and fears associated with technological advancements and societal changes, Ira remains hopeful about the future. He believes that technology and progress will lead to breakthroughs in healthcare and allow people to enjoy life rather than carrying the burden of medical expenses. He emphasizes the importance of having a growth mindset, being open to learning new skills, and overcoming the fear of change.  Adapting to an Evolving World Adaptability is a crucial skill for the future, in addition to resilience, cognitive agility, and the ability to unlearn outdated practices. Despite being an older baby boomer, Ira encourages individuals of all ages to embrace a better future and remain productive by continuously adapting to the evolving world. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Ira Wolfe On Linkedin  On his website  On YouTube  Geeks Geezers Googlization Podcast

The Business of Meetings – Episode 174 – She Is Crushing It! with Sindhu Srivastava We are delighted to be speaking with Sindhu Shrivastava today!  Sindhu is a true embodiment of the American Dream! She made her mark in the business world as the owner and CEO of Meaningful Data and with We Crush Events. Her latest feat, the successful acquisition of a prominent company within the meetings and event industry, has brought her even greater acclaim.  Today, we have the privilege of delving into the captivating story of Sindhu's entrepreneurial prowess and discovering the secrets behind her triumph. Prepare to be amazed by the extraordinary journey of this acquisition entrepreneur extraordinaire! Sindhu’s story Sindhu was born in Nellore, India. Her parents, a Hindu father, and a Christian mother, each hailed from unique backgrounds. Her father was the first educated individual in his family. Excelling academically, he also became a gold medalist in college. Her mother's upbringing was equally extraordinary, with her grandmother raising three daughters as a single parent in the 1950s in India, defying societal expectations. Despite the challenges they faced, Sindhu's mother and her sisters achieved remarkable professional success, with her mother even becoming a national chess champion! Against the wishes of their community, her parents married.  With an unwavering focus on education, Sindhu's journey from a small town in India unfolds as a testament to resilience, determination, and the pursuit of excellence! A rare achievement Sindhu was one of the few women in India to secure a spot in the prestigious Indian Institutes of Technology (IIT). Out of 500 million women in India, she was one of only 150 to make it into the IITs in her year. She attributes her success to the unwavering support of her parents, even if their methods were sometimes intense. Giving back Sindhu believes in providing support and resources to people to encourage them to strive for excellence and reach their full potential. Giving back and offering assistance is a fundamental aspect of her life because she believes it contributes to the overall success she experiences. Management consulting Upon arriving in the United States to pursue a graduate program at Ohio State University, Sindhu's primary motivation was to secure a stable income to alleviate her father's debt. While exploring various career paths as a graduate student, she discovered management consulting and was captivated by its potential to solve complex problems. She then delved into management consulting and began advising companies on improving their business operations and fostering growth. That experience naturally paved the way for a career in analytics.  Wharton With a flourishing career in analytics spanning nearly two decades, Sindhu realized the significance of having an MBA to advance to leadership positions. Observing that many Vice Presidents and Heads of Analytics held this qualification, she saw the need to pursue higher education. In her search for the world's top business schools, Wharton emerged as the ideal choice, aligning with her quantitative mindset and ambition. She applied to Wharton and was admitted. The experience at Wharton transformed her goals, shifting her aspirations from heading analytics departments to aspiring to become a CEO. Today, Sindhu proudly serves as the CEO of two companies, a testament to her relentless pursuit of success and unwavering dedication to personal and professional growth. Striving for recognition As a person of color, Sindhu strives for recognition based on her intelligence, ambition, and the valuable contributions she can offer rather than enduring dismissive treatment. She encourages others to confront their own realities, ensuring that truth prevails, and to take decisive action to pursue more fulfilling endeavors.  Seeking a better fit Sindhu initially believed that joining a large corporation with diversity initiatives would provide the necessary backing. However, she discovered that the politics within these corporations were more intense than anticipated. Seeking a better fit, she transitioned to smaller companies but encountered a recurring pattern where her identity, personality, and values clashed with the corporate culture. Sindhu’s ambition   Sindhu realized that no existing corporations in the US aligned with her vision, so she decided to create her own company. Her ambition with We Crush Events is to establish a Fortune 500 company that embodies her values and provides an inclusive and fulfilling workplace. Meaningful Data Sindhu started Meaningful Data in October 2022 and became an acquisition entrepreneur several weeks ago. Data-driven strategies Data alone lacks interest and significance unless it applies to a meaningful context or situation. Sindhu believes that data-driven strategies need a muse, a story, or a scenario to become engaging and impactful. That realization led her to desire her own company where she could consolidate her knowledge and apply her data-driven recommendations to drive growth. Her goal was to demonstrate the power of data-driven thinking by growing a company and by sharing the success story with others. As the CEO of such a company, Sindhu aims to showcase the transformative results achieved through efficient business operations and emphasize the value of analysts having a seat at the decision-making table. Karma Sindhu has always believed that if you spend your life doing good things, they will return to you multiplied. Joyful workplaces Sindhu believes building joyful workplaces requires people to gather together to foster connection and support mental health. Despite budget cuts and the perception of events as unnecessary luxuries, she argues that organizations cannot expect to have deeply engaged individuals without the meaningful interactions facilitated by events. Investing in employee, customer, partner, shareholder, and investor engagement is crucial for organizational success. Sindhu predicts that over time, people will recognize the significance of those engagements and aims for her company to be a leader in spearheading that realization. Caring Sindhu discovered the importance of caring because it benefits others while also enhancing her own emotional intelligence. By genuinely caring, she experiences personal growth and becomes a better wife, mother, and overall individual. She realizes that caring can also be selfish in a positive way, as it allows her to learn and expand her understanding of the world. Overcoming sexism and racism Realizing she was racist and sexist came as a moment of deep shame for Sindhu, mainly because she is a woman of color. By recognizing the influence of societal norms and communities, she realized that racism and sexism can permeate everyone's beliefs, including her own. She points out that accepting our biases is a crucial first step toward effecting change. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Sindhu Srivastava Meaningful Data  We Crush Events Sindhu Srivastava on LinkedIn

The Business of Meetings – Episode 173 – BLUR - Clear the Way Ahead with Susan Ford Collins We are delighted to speak with the remarkable Susan Ford Collins today!  With her extensive experience as a coach for diverse individuals and organizations, Susan has touched the lives of countless people all over the world, helping them overcome obstacles and achieve unparalleled success. Having initially captivated readers with her previous book, The Joy of Success, Susan has recently graced us with her latest literary triumph, BLUR: Clear the Way Ahead.  In this episode, we have the privilege of delving into Susan's wealth of knowledge. She shares invaluable insights, discusses her journey, and enlightens us on navigating the complexities of life and the importance of believing in yourself.  Bio: Susan works with founders and leaders, creators and innovators, startups, and restarts. Susan has a busy Executive Coaching Practice in Miami and worldwide via Zoom. Susan has facilitated more than 4,000 training sessions in major corporations, educational and governmental organizations, and coached teams and individuals worldwide in person and via Zoom. She is the Founder and CEO of The Technology of Success, a training, consulting, and coaching company that teaches 10 skills she discovered highly successful people use unconsciously and struggle to consciously pass on.  Are you using ALL TEN Success Skills, at the right time?  Susan Ford Collins is the bestselling author of the Technology of Success Book Series: The Joy of Success, Success Has Gears, Our Children Are Watching, and now, Book 4, BLUR: Clear the Way Ahead, and all are available on Amazon and Audible. Susan’s story Working as a researcher at the National Institutes of Health (NIH), Susan initially believed she would study the keys to success and what contributes to individuals becoming valuable members of society. However, she soon realized the focus was on illness and dysfunction. Undeterred by the laughter of senior psychologists when they expressed their opposing viewpoints, she remained steadfast and embarked on a mission to study successful people and uncover their unique skill sets. Through a serendipitous encounter with Buckminster Fuller, a renowned architect, Susan began her journey of learning and sharing skills with others.  The importance of believing in your dreams Susan emphasizes the importance of believing in your dreams. She highlights the significance of being open to unconventional ideas, as they often hold the potential for remarkable breakthroughs, and the practice of success filing, where people foster a sense of self-worth and motivation by taking the time to acknowledge their daily achievements and milestones. She also stresses the power of celebrating the successes of others, as that creates a positive and supportive environment that uplifts individuals and teams. Promising ideas often get dismissed With extensive experience in corporate boardrooms and collaborating with numerous CEOs, Susan gained a profound understanding of the unfortunate reality where promising ideas frequently get dismissed and ridiculed, resulting in their failure to materialize. Success filing One of the skills Susan observed among successful individuals is what she refers to as success filing. It involves taking time each day to acknowledge your accomplishments, regardless of how insignificant they may seem. Success filing allows people to recognize their progress and build a positive mindset. Engaging in success filing only requires a few minutes of reflection to review the day's actions, thoughts, lessons learned, and beneficial encounters. That practice cultivates self-awareness, motivation, and a sense of accomplishment. Success Most people have never taken the time to define what success truly means to them. In exploring the concept, Susan discovered a three-fold understanding of success from conversations with successful people. Those individuals described success as encompassing three essential components. The first is completion, which involves finishing tasks and projects and acknowledging the accomplishment. The second is deletion, which refers to recognizing when a particular approach or strategy is not working and letting go of it to explore alternative paths. Finally, success can involve creation, where individuals can identify and commit to viable and innovative ideas and take action to bring them to fruition.  Flexibility Flexibility and adaptability are essential when approaching challenges or pursuing goals. Many people repeat the same actions and encounter the same obstacles without considering alternative approaches. Recognizing the need for a shift in strategy is crucial. It involves acknowledging the value of your ideas while being open to modifying them to better align with the situation at hand. You also need to know when to let go of an approach that is not working. Envisioning your success to perform better By programming your brain's reticular activating system correctly, you can tap into your unconscious abilities and perform better. However, if you dwell on old painful memories or have been through a series of negative experiences, fear could dominate your thinking, leading to constant anticipation of negative outcomes. Revisiting the ten skills she had been teaching Susan faced multiple traumatic events, including natural disasters and cancer diagnoses within her family. She felt so overwhelmed, confused, and traumatized that she began developing fears and difficulties in daily life. To cope with those challenges, she revisited the ten skills she had been teaching in numerous training sessions worldwide. By consciously applying skills like successful selling and creating detailed plans, she managed to experience a positive mindset shift and regained clarity and control over her life. Why Susan wrote her latest book, BLUR Before the pandemic, Susan experienced the loss of both her husband and sister. Then she observed the devastating impact COVID had on her businesses and the people she coached. Many others also found their lives completely disrupted, losing their identity and struggling to navigate the uncertainty. Many people have been living in a blur since then. It felt like the book chose Susan For Susan, it felt like the book chose her rather than the other way around. It consumed her thoughts and woke her up at night, compelling her to take notes even when she did not want to. She felt an inner drive to organize her thoughts and use her skills to regain her sanity. In the book, she shares personal stories, including the confusion surrounding the death of her husband and the impact it had on her mental state.  The people we surround ourselves with We must be careful when selecting the people we surround ourselves with because negative influences can hinder our progress and discourage our entrepreneurial endeavors. Learning from failure Avoid becoming fearful of failure. That could prevent you from trying anything new. Failure is a crucial aspect of the learning process. People learn from their own mistakes as well as the mistakes of others.   Remembering our losses and failures Our bodies and brains are wired to remember. Remembering our past experiences helps us avoid danger and make better choices. Trying to forget is futile because our memories are deeply ingrained. Instead, we should adopt a healing approach to remembering and reconstructing past events with the knowledge and experience we have gained since then. Taking detailed notes and seeking input from others present during our challenging moments can assist us in remembering events scientifically and constructively.  A harmful habit A harmful habit people often engage in is avoiding open discussions and burying their thoughts and experiences. By doing so, they miss out on valuable opportunities to learn from others and gain insights from the subtle nuances that emerge through meaningful conversations. What you stand to gain from reading BLUR The pandemic brought about a profound sense of isolation and disconnection, leading many to sadness and depression. The fear and anxiety surrounding the virus have created a pervasive sense of apprehension, where even simple acts like hugging or traveling have become sources of fear. Amid this challenging time, we must engage in conversations and share personal stories. When we open up and discuss our experiences, we can find solace in the fact that we are not alone in our struggles. BLUR catalyzes those discussions, providing a platform to delve into deep and personal narratives.  Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Susan Ford Collins On her website On LinkedIn Sign up for Susan Ford Collins’s Short and Sweet Secrets of Success   Susan’s Books BLUR: Clear the Way Ahead... even in the worst of times The Joy of Success: 10 Essential Skills for Getting the Success You Want (The Technology of Success) Success Has Gears: Using the Right Gear at the Right Time in Business and Life (The Technology of Success) Our Children Are Watching: 10 Skills for Leading the Next Generation to Success (The Technology of Success)

The Business of Meetings – Episode 172 – Never Lose an Employee Again with Joey Coleman Get ready to embark on a journey filled with invaluable insights and captivating stories! We are delighted to be joined by the one and only Joey Coleman, a true master in the art of customer and employee retention! With his groundbreaking new book, Never Lose an Employee Again, Joey has delved once more into the depths of human connections and organizational dynamics - this time to unravel the secrets of building long-lasting, loyal, teams. His tireless dedication and the meticulous research of his team yielded remarkable insights and the profound wisdom he brings to the table!  Joey Coleman is a trailblazer whose storytelling prowess will leave you spellbound! Prepare to be inspired today as he shares his compelling stories, anecdotes, insights, and wisdom! Joey Coleman Bio When organizations like Whirlpool, NASA, Volkswagen Australia, Principal Financial, and Zappos need to boost their customer or employee experience, they call on Joey Coleman for assistance. For over twenty years, Joey has helped organizations retain their best people (customers and employees) and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful experiences his clients deliver around the world. In his Wall Street Journal #2 bestselling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers - while dramatically increasing profits along the way. His upcoming book, Never Lose an Employee Again, details a framework that companies around the world can use to reduce turnover and increase employee engagement. As a recognized expert in experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences for customers and employees. He works with companies ranging from small VC-funded start-ups to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly! His design and artwork have been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (52 countries and counting on all seven continents) for keynote presentations, client workshops, and quality beach time, Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons. Where business owners, leaders, and entrepreneurs tend to fail One of the most common frustrations expressed by business owners, leaders, and entrepreneurs is the desire for their employees to care about the business as much as they do. However, employees also yearn for care and concern from their employers. The principle of reciprocity in human relationships emphasizes that if we want others to treat us a certain way or share our beliefs, we must demonstrate it to them first. While most employers are adept at telling their employees about the benefits they provide, they often fail to lead by example to create personal and emotional connections.  Showing care right from the start Employers should showcase how they will care for their employees from the outset. Showing care should start immediately when a potential employee reads the job description and encounters the employer's brand.  The philosophy behind Joey’s new book, Never Lose an Employee Again Just as companies sell their products or services to clients, they should also sell the company to their employees. That perspective underlies the philosophy behind Joey's book, Never Lose an Employee Again, in which, despite his change in focus from customer experience to employee experience, he recognizes that humans crave appreciation, value, and a sense of belonging, whether they are customers or employees.  The inspiring story of Sir Ernest Henry Shackleton Sir Ernest Shackleton, a renowned explorer of the early 20th century, was best known for his ambitious Endurance Expedition to Antarctica. As he assembled a team for this unprecedented endeavor, Shackleton sought to recruit individuals from various backgrounds, including cooks, sailors, seamen, captains, and scientists. Their mission was to explore Antarctica and reach the South Pole. After preparing in South America, they set sail for Antarctica, only to have their ship trapped in the ice, ultimately breaking apart and sinking after ten months. Stranded on the ice, they embarked on a challenging journey back to civilization, enduring harsh conditions for two years. Astonishingly, despite the treacherous circumstances, all 27 crew members survived.  Shackleton's research shed light on something unique Shackleton's research shed light on a unique factor contributing to their survival. During the interview process, he asked each candidate if they sang because he recognized the power of communal singing in boosting morale and fostering a sense of connection on the cold Antarctic nights. He understood that joining together in song around the fire could motivate people to persevere.  A question for employers to consider That revelation has prompted employers to come up with a single question they can ask prospective employees to determine if they possess the right attitude to join their organizations. Employers should focus not only on skills and qualifications but also on the qualities that contribute to a positive and cohesive team dynamic. Employees’ expectations Employees have evolved in their expectations. They no longer only desire a job or a paycheck. They also seek a meaningful career and a promising future. They crave a sense of progress and accomplishment and expect their employers to acknowledge and support those aspirations. That is why merely instructing employees to figure things out and follow the traditional career-development path is no longer sufficient today. A partnership mentality Employers must embrace a partnership mentality and actively participate in the journeys of their employees, recognizing their ambitions and helping them navigate the ever-changing professional landscape. Creating meaningful connections within an organization Leaders are responsible for demonstrating and encouraging meaningful connections within an organization as it expands and the number of employees grows. By setting an example and emphasizing the importance of relationships, leaders can inspire their direct reports to prioritize and nurture connections with their teams. Actively engaging with frontline workers and employees outside the immediate team also helps to foster a sense of community and strengthen connections within a company. The importance of engaging with employees on a personal level As a leader, it is essential to engage with your employees on a personal level. Take the time to discover their interests, such as their favorite sports teams, actors, or musicians. That will allow you to have friendly conversations, engage in playful banter, share jokes, foster a sense of camaraderie with your team, and create a positive and enjoyable work environment.  Why Joey recommends sending interview questions to candidates in advance  Instead of asking generic questions about strengths and weaknesses, it is better to ask thought-provoking questions that will allow candidates to showcase their problem-solving skills and critical thinking abilities. That approach provides a more engaging and insightful way to learn about the personalities and capabilities of the candidates.  Where have all the people gone? The shortage of available workers post-pandemic can be due to several factors. There was a significant reduction in the workforce due to COVID-related deaths. Many individuals had to leave their jobs to care for family members and have yet to return or have returned to more junior positions. Changes in immigration policies resulted in a decrease in the number of eligible workers, and many employees realized that their jobs undervalued them, prompting career changes and relocations. Additionally, there is a declining trend in the number of young workers entering the workforce each year, and the shift toward remote work and global competitiveness for talent has changed the landscape. The shortage is a combination of those factors rather than a single cause. Benefits for employees Employers should focus on understanding what truly matters to their employees rather than relying on superficial perks like foosball tables. They could offer employees unlimited babysitting or reimbursement for house cleaning. Those benefits create stability in their employees' personal lives, which ultimately translates to workplace stability.  Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Joey Coleman On his website On LinkedIn Episode 13: How to Never Lose a Customer with Joey Coleman Joey’s Books Never Lose An Employee Again Never Lose A Customer Again  

The Business of Meetings – Episode 171- How Trust is Impacting Business and Life with Dr. Yoram Solomon Today we have the great pleasure of speaking with Dr. Yoram Solomon!  With an impressive background that includes organizing, facilitating, and speaking at five or six TED conferences, Yoram has emerged as a prominent figure in the realm of trust and entrepreneurship. His extensive expertise is reflected in the 19 books he has authored on the subject, showcasing his unwavering commitment to unlocking the power of trust. He also has a podcast called The Trust Show. Step into the world of trust and inspiration today as we bring you an exclusive conversation with the remarkable Yoram Solomon! In this episode, we delve into the captivating world of trust and the behind-the-scenes magic of TED conferences, and we uncover the invaluable insights of the guru of trust! Bio: Dr. Yoram Solomon is the author of The Book of TRUST and host of The TRUST Show podcast. He published a total of 19 books, holds 9 patents, and was one of the creators of Wi-Fi and USB 3.0 technologies, for which he was dubbed "TI's Great Innovator." Dr. Solomon was named one of the top 10 global thought leaders in Culture and HR by Thinkers360 and one of the Top 40 Innovation Bloggers by Innovation Excellence. He was a columnist at Inc. Magazine, Innovation Excellence, and other publications, where he published 300+ articles. Dr. Solomon holds a Ph.D. in Organization and Management from Capella University, an MBA from the University of Colorado at Colorado Springs, an LLB from the Tel-Aviv University Law School, and an Associate Degree in Electrical Engineering from Ort Singalovski. He completed the Executive Marketing Management Program at Stanford University and the Developing the Strategic Leader program at the Center for Creative Leadership (CCL) in Colorado Springs. Dr. Solomon is certified by CCL to administer the KEYS and SKILLSCOPE assessments and is an authorized provider of school board training by the Texas Education Agency. He has founded several startups and sold a startup company in Silicon Valley. He has held various positions from General Manager of a $100m business unit in a Fortune 200 company to Vice-President of Corporate Strategy and Innovation and CEO. Dr. Solomon held (and still holds) positions as an adjunct professor of entrepreneurship and innovation at Southern Methodist University, the University of Texas at Dallas, and Hadassah Academic College in Jerusalem.  A National Speakers Association Professional Speaker, he spoke at several different national and regional conferences, including the Human Resources Southwest Annual Conference, the Association for Strategic Planning National Conference, CDX Annual Conference, and many more. Yoram was the host of the first TEDx Plano (2014) and spoke at TEDx Oaklawn (2018) and TEDx Plano Senior HS (2022). His customers include a wide range of Fortune 500 companies as well as startups, for-profit, non-profit, and government organizations, in a broad spectrum of industries from technology to retail, healthcare, defense, and education. He served companies such as AT&T, Dannon, Amway, Texas Instruments, and many more, who described his keynotes and workshops as transformative.  In 2015, he was elected to the Plano Independent School District Board of Trustees. Yoram served in the IDF 35th Airborne Paratrooper Brigade and as a USAF CAP pilot and Aerospace Education Officer. How Yoram’s passion for trust came about Thirty years ago, Yoram started his journey as an engineer, immersing himself in software and hardware development. His unwavering passion for innovation always burned brightly within him, and he found it challenging to select a topic for his doctoral dissertation that would not only enrich his own life but also enhance the lives of others. So he embarked on an endeavor that diverged from the prevailing notion that a good dissertation is a completed one, and a question emerged: Why do individuals display greater creativity in small startup companies compared to larger, more established ones? That inquiry deeply resonated with his personal experiences, and it started his two-year research journey, which ultimately revealed that the answer lay within the realm of innovation culture, encompassing the vital elements of autonomy, accountability, and constructive disagreement. However, an unexpected revelation awaited him—a paradigm shift from innovation to a foundational aspect of human interaction: trust. Yoram discovered that the absence of trust within organizations manifested in various forms, impeding the elements that fostered a culture of innovation. This realization propelled Yoram onto a new path of exploration, where he found himself standing at a crossroads, torn between the domains of innovation and trust. Seeking counsel, he turned to his closest friends and family. Despite their overwhelming support for innovation, he resolutely chose to delve into the profound depths of trust. That marked the beginning of his transformation into the trust man, and he embarked on a remarkable journey to unravel the intricate dynamics of trust and its profound impact on entrepreneurship and human collaboration. Becoming a professional speaker Being a professional speaker has become the main focus of Yoram’s life. He only discovered his passion at 50, after working as an executive in the technology sector and running a $100 million business unit at Texas Instruments. Approaching his 50th birthday, he realized he did not want to spend his days idly. Recognizing his love for researching, writing, and speaking, he decided to explore the possibility of turning those interests into a profession. In 2015, he took a leap of faith and left his position as an Executive Vice President of Corporate Strategy to start his own business.  How to instill trust within a team Yoram believes trust is relative, non-universal, and varies depending on individual personalities and behaviors. He believes that analyzing the trusting relationships within a team is essential for building trust, and the level of a team's vulnerability gets determined by the least trusted person. Trust can develop over time through better understanding, training, or adjusting personality conflicts. Yoram explains that holding onto someone the team does not trust could compromise the performance of the whole team.  Political correctness High levels of political correctness can lead to a lack of trust because people may not say what they truly mean. Conversely, individuals may hesitate to express their true thoughts and feelings when trust is lacking.  Constructive disagreements Constructive disagreement is significantly higher when there is trust among individuals. Yoram conducted a survey where he asked participants about their perspectives on agreements. He provided options ranging from disagreements being unproductive to passionately disagreeing with someone while remaining friends. The results showed that the positive responses outweighed the negative ones by 71% in contexts where trust was present.  Yoram’s eighth book Yoram’s eighth book is titled Cause of Death: Political Correctness. He co-authored it with Laurie Van, a counselor specializing in non-suicidal self-injury and suicide among teenagers. The book explores how political correctness negatively affects the creativity and productivity of children and is divided into three parts: the impact of political correctness, its manifestations, and consequences; the reasons behind its existence; and a connection between events and the culture of litigation in America.  Yoram’s first TED Talk Yoram’s first TED Talk was titled The Day That Forever Changed America's Culture. In it, he discussed the culture of litigation in the US and its impact on human resources and productivity.  A major problem in current politics Yoram believes that a problem in current politics is how money influences elections. He argues that money buys votes and suggests that one solution would be eliminating money-funded advertisements. Removing such advertisements would reduce the ability of wealthy individuals or corporations to influence politicians by paying for advertising. He feels the current system favors candidates who can afford extensive advertising, leaving many other candidates unheard of. Money spent on political advertisements Yoram proposes the elimination of money spent on political advertisements and political action committees (PACs). He believes that politicians should focus on working hard and engaging with people directly rather than relying on television or other forms of media.  Gun violence Yoram believes that when it comes to gun violence, the real issue lies in the lack of responsibility and the divisive political culture that dehumanizes others. He emphasizes the importance of promoting understanding and unity rather than focusing on labels such as liberal or conservative. Yoram explains how to do a Ted Talk It is essential to select a topic that aligns with your expertise and is relevant and evergreen. Be proactive in finding TED events and organizers, and be one of the first to apply. Do your best to establish personal relationships with organizers to build trust. Once accepted, you must consider the time limit and script your content accordingly because you may find it difficult to condense your ideas into a short timeframe. During the TED Talk, consider both the live audience and the camera. It is essential to engage the live audience and elicit a reaction from them while also keeping the potential audience behind the camera in mind. That will ensure you communicate effectively both in person and through the camera. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Dr. Yoram Soloman On his website    On LinkedIn On Twitter  On Instagram

We are delighted to be speaking with Danet Linares today!  Danet is a powerhouse in the commercial real estate world and an influential leader in championing women's empowerment!  As the Executive Vice-President of Blanca Commercial Real Estate, based in the vibrant state of Florida, Danet brings an impressive track record of 25 years in the industry! Her impact also extends far beyond her professional success. She is President of the International Women’s Forum and has dedicated herself to breaking barriers and creating opportunities for women around the globe.  Join us as we dive into Danet's captivating, inspiring, and empowering journey!  Danet’s Bio: Danet Linares is Executive Vice-Chairman of Blanca Commercial Real Estate, Inc., the leading independently-owned commercial real estate firm in Florida, and has more than 25 years of experience in the commercial real estate industry. On behalf of the firm, Ms. Linares leads the leasing of several significant office projects such as MiamiCentral, 1450 Brickell, The Plaza Coral Gables, 396 Alhambra, The Main Las Olas, Royal Palm Office Park, and others. She is an integral part of the Blanca CRE team and has been involved in several of South Florida’s largest real estate transactions, including the Miami Herald’s relocation to Doral, and has served as a real estate advisor to notable companies, including Blockchain.com, Knight Foundation, Miami Foundation, White & Case, Lydecker Diaz, Aterian Investment Partners, Endeavor Miami, and NovoPayment. Since joining the firm, Danet has played a key role in the strategy development and leasing of more than 7 million square feet of office lease transactions throughout South Florida on behalf of owners and users of commercial real estate. Before joining Blanca Commercial Real Estate, Ms. Linares served as Senior Vice-President at Foram Group. She served as Vice-President for Blue Capital, where she led the leasing and marketing strategy for Miami Tower and successfully brought the building from 74% to 97% occupancy within four years. Before that, Ms. Linares held the position of Senior Leasing Manager at Shorenstein, where she managed leasing and marketing for Southeast Financial Center, the tallest office tower in the state of Florida with over 1.2M square feet of office space, and increased the occupancy to 97%. Ms. Linares attended St. John’s University in New York.  She is an active leader in the South Florida community and fluent in Spanish and English. Danet’s story Danet Linares's remarkable journey traces back to her Cuban roots and the courage of her parents, who fled Castro's regime in the late 1960s. Sponsored by Danet's aunt, her parents settled in New York City. Despite the bitter cold of December 1966, they embraced their challenges head-on. Her father tirelessly worked three jobs to support his family, while her mother, with a growing belly, sewed in a nearby clothing factory. Danet inherited her parents' unwavering work ethic, learning from their example right from the beginning. Their resilience and determination shaped the trajectory of her life, instilling in her a deep appreciation for hard work and setting the stage for her future accomplishments. Doing whatever it takes to succeed Danet emphasizes the importance of doing whatever it takes to succeed, even when starting at the bottom. Her journey in commercial real estate began when she found a job as a secretary in downtown Miami's Southeast Financial Centre, the largest office building in the state. With determination and willingness to learn, she seized an opportunity to work exclusively with the leasing agent when a significant portion of the building became available. She obtained her real estate license and devoted herself 24/7 to the job, earning the respect of the brokers’ community and tenants through her integrity, hard work, and expert negotiations. While her focus was on achieving results rather than seeking credit, starting from a lower position enabled her to gain a comprehensive understanding of building management and the intricacies that shape lease negotiations. This knowledge empowered her to make informed decisions for the benefit of both the landlord and the tenants, earning her a reputation as a trusted and capable professional. Mentorship Danet had the privilege of being mentored by a leasing director who recognized the underrepresentation of women in commercial real estate. He encouraged her to identify inspiring figures in the field, leading her to admire Tere Blanca. Danet now works alongside Tere as her partner at Blanca Commercial Real Estate, marking a fulfilling full-circle moment.  Blanca Commercial Real Estate Blanca Commercial Real Estate is proudly women/minority-owned and stands as the foremost independently owned commercial real estate company in Florida. Competing with global brands, they have consistently secured over 30% market share for the past six to seven years, solidifying their position as a formidable presence in South Florida. The International Women's Forum The International Women's Forum (IWF) is a prestigious and exclusive network organization comprising over 7,500 exceptional women leaders from 33 countries and 74 local forums. It was established to create a space where women could support and inspire each other's successes. Founded in 1974 in New York, the organization was born out of the need for a platform that provided professional and personal support to women breaking glass ceilings and achieving significant milestones. It has a diverse membership, including Presidents, Prime Ministers, astronauts, philosophers, and professionals from various industries worldwide. The IWF believes that diversity is its strength in all aspects, fostering a sense of unity among its members and enabling them to thrive collectively. The pandemic opened the floodgates in South Florida The floodgates opened in South Florida during the pandemic as people's perspectives and behaviors shifted. Initially, there were concerns about the worldwide impact of the lockdown and the transition to remote work. However, the situation led many executives and professionals to realize they owned vacation or winter homes in South Florida. They started migrating to the region, knowing that they could work from anywhere as long as they had a stable Internet connection and access to communication tools like Zoom, Teams, and Google Meet.  South Florida is experiencing significant growth South Florida is experiencing significant growth and remains an attractive market, despite the ongoing trend of working remotely. Many corporations in the South Florida region have downsized their office spaces, leading to available vacancies, which have been absorbed quickly by numerous new companies entering the market. High-quality office spaces, particularly Class A properties, have an impressively low vacancy rate of less than 10%.  South Florida has the advantage of being positioned as a direct connection to Latin America, South America, the Caribbean, and Europe.  The advice Danet would give to her younger self: Be proactive in seeking opportunities because they can lead to career advancement.  Work hard and maintain your integrity to build trust with others. Be honest and transparent because people like to work with those they can trust.  Never give up and follow your gut instincts.  Be nimble and be ready to change course when necessary.  Do not get stuck in your ways.  Maintain a positive attitude. Always be willing to take on new challenges and find solutions. The uncertain future of commercial real estate Changing interest rates have led to some uncertainty regarding the future of commercial real estate. Despite those concerns, Danet is optimistic and believes the situation may not become as dire as some anticipate. She advises people to make the most of the situation until 2025 because credit markets may improve significantly by then and banks prefer finding solutions to make things work instead of repossessing buildings. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Danet Linares On LinkedIn  Blanca Commercial Real Estate International Women’s Forum Books mentioned: Lean In: Women, Work, and the Will to Lead, by Sheryl Sandberg

The Business of Meetings – Episode 169 – Are You Ready for AI? With Jim Spellos Today, we have the great pleasure of speaking with an old industry friend and true industry luminary, Jim Spellos! Jim is the President of Meeting U. He holds a wealth of knowledge, matched only by his captivating personality, that can guide individuals and companies in navigating and harnessing the power of technology. He joins us to share his insights and expertise, dispel fears, and equip listeners with the confidence to apply technology effectively.  Meeting U is a company dedicated to demystifying technology and empowering its users. In today’s exclusive interview, we embark on an insightful journey of exploring the intricacies of AI technology. We discuss its seamless integration into our lives and touch on the age-old question of whether we should fear its advancement. Jim also shares the inspiring story of his journey to good health.  Get ready for a thought-provoking conversation as we dive into the world of tech and beyond with the extraordinary Jim Spellos!  Jim’s story Jim stumbled into the hospitality industry by chance, just like many others. After college, he worked at a physics organization, doing basic copy editing tasks under the guidance of his boss, a brilliant man who had worked on the Manhattan Project and held the esteemed position of Dean of Nuclear Physics at Columbia University. It was there that Jim's journey took an unexpected turn. About a year into his job, his boss offered him the responsibility of handling meetings, assuring him that it was a straightforward task. Little did Jim know that his next assignment would be overseeing a gathering of 1,500 people in New York. Determined to rise to the challenge, Jim embraced the opportunity with gusto, marking the beginning of his 20-year-long career in the meeting industry. Simultaneously, his boss introduced him to a new technology—an IBM PC, the only one in the organization. Intrigued, Jim began exploring the possibilities and taught himself database management. That marked the beginning of his second career as he transitioned into teaching and became a go-to expert in the industry. Over the years, Jim's passion for technology and teaching led him to join NYU as an instructor specializing in event technology. By the late 1990s, he realized that teaching technology could be his calling. In 1999, he embarked on a journey that continues to this day.  Things were different back in the 1980s During the 1980s, the landscape of events and meetings was distinctively different. While there were occasional events that required Secret Service involvement, such as gatherings with Nobel laureates, most of the meetings were comprised of everyday individuals. What should we be thinking about AI technology? We need to embrace technology as a tool that can be used for both positive and negative purposes. Technology, including AI, is neither inherently good nor bad because its use and application determine its impact. On the positive side, technology has advanced medical research and scientific understanding, allowing for the processing and utilization of vast amounts of information. However, it also has the potential to influence people's beliefs and narratives.  Job security Some jobs may be lost, and some gained, as technology evolves. AI, like ChatGPT, is a tool that can process information quickly and engage in conversations, which can blur the line between human and AI interaction.  The impact of AI on the industry The hotel and large business sectors already understand the power of AI for analyzing customer data and improving decision-making. However, the future influence of AI on the meeting industry is still uncertain.  Looking ahead In the future, organizations will utilize compartmentalized AI to scrape and combine information to create personalized content. However, it will be essential to address any biases in AI systems.  AI as a complement to human intelligence AI should be seen as a complement to human intelligence because it allows the generation of nuanced and valuable insights when used together with human input. Productivity for business owners Jim realizes the potential of AI for business owners but acknowledges its imperfections. He explains that AI, like ChatGPT, is generative and does not access the internet for information. It operates on what it has learned from a specific dataset and predicts the next word based on context and the question asked without having comprehensive knowledge. So, to utilize AI effectively, it is crucial to ask the right questions and not expect AI to possess all-encompassing knowledge. Coding There is currently a shortage of coders. Jim focuses on teaching people to use low-code tools that allow them to build apps without extensive coding knowledge. However, those tools will not eliminate the need for coders because quality control, nuanced tasks, and proper integration still require coding expertise.  A most exciting time Jim is enthusiastic about the current tech landscape and considers this time the most exciting time for consumers since the emergence of search engines 25 to 30 years ago! A challenge for business owners It is challenging for business owners to scale their organizations when involved in day-to-day tasks. That is why they should focus instead on raising capital, understanding marketing and sales, and finding the right people to handle those areas. Jim believes management issues are not only technology-related but also a constant challenge across generations. Business owners need a good understanding of technology and its potential to guide their teams in utilizing it effectively. It is also crucial for them to provide the necessary resources, whether internal or external, for their teams to learn and implement new technologies.  A delicate balance A delicate balance is required for business owners to allow their teams space while staying involved enough to provide guidance and direction based on their knowledge. Jim encourages business owners to be aware and informed about technology but avoid excessive micromanagement. Certificates Jim holds a certificate from Cornell that does not directly relate to meetings and events. He recognizes the challenges of obtaining certificates and diplomas and acknowledges their value.  Jim’s health journey Jim experienced health issues that involved battling heart disease and struggling with excess weight over the past seven years. Through extensive research and scientific findings, he discovered the immense benefits of embracing a plant-based lifestyle that includes more than just dietary choices. It also involves stress reduction, sufficient sleep, and a holistic approach to well-being.  Engaging with the plant-based community Jim engages actively in the plant-based community. He collaborates with organizations and delivers presentations on his own transformative experience. He is particularly excited about the Jewish Veg Jumpstarters, where he guides participants through a 21-day program focusing on the health advantages of a plant-based lifestyle and its impact on society and the environment. Jim and his team provide the participants with essential resources, scientific evidence, and mentorship, empowering them to adopt positive changes and incorporate them into their lives according to their preferences. Jim’s passion for promoting healthy lifestyles While Jim thoroughly enjoys teaching technology, he is also passionate about promoting healthy lifestyles and educating others on the importance of proper nutrition. Inspired by his personal journey, he has merged his tech expertise with health information to create an app that features 400 plant-based recipes. The importance of pursuing passions  Jim firmly believes in the significance of pursuing passions and embracing diverse interests. Rather than limiting oneself to a single endeavor, he advocates for integrating various aspects of life to cultivate a fulfilling and enriching existence. Whether it involves teaching technology, advocating for healthy living, or exploring other areas of interest, Jim remains dedicated to making a positive impact and empowering others to lead healthier and happier lives! Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Jim Spellos On his website On LinkedIn On Facebook On Twitter  

The Business of Meetings – Episode 168 – 18 Summers - Leveraging Family Board Meeting with Jamie and Jim Sheils We are excited to speak with Jamie and Jim Shiels today! They are the Founders of 18 Summers and The Family Board Meeting.  Jamie and Jim work together and they are amazing entrepreneurs! They join us to share their wisdom and talk about life, family, priorities, business, entrepreneurship, and the concept they came up with called 18 Summers. They also dive into how we must enjoy our relationships with our children because they will leave home after just 18 summers!  About Jim & Jamie Sheils Boy meets girl. That’s always the simple story in movies. In real life, it’s a lot more complicated. When 18 Summers founders Jim and Jamie Sheils first met, they faced a whole new challenge. Suddenly, they were a blended family, with the challenges of disconnection and time scarcity that all families face. It was Family Board Meetings that bridged the gap, helping a new family connect, and helping the kids find sure footing on uncertain ground. Now, through 18 Summers, Jim and Jamie reach families and organizations around the world, helping them discover the benefits of quality time and enduring relationships. About Jamie Sheils Co-Founder, 18 Summers Jamie Sheils founded Florida’s only Waldorf-inspired public charter school and directed a Public Montessori Charter School. She has also developed and implemented programs in several other public and private schools. She is the grateful ringleader of four beautiful children ranging in age from toddler to teen. Along with her husband, Jim Sheils, entrepreneur and author of The Family Board Meeting, she founded the 18 Summers movement. About Jim Sheils Co-Founder, 18 Summers When YPO, EO, Harvard University, and other world-class organizations want to help their people succeed at home, they call on Jim Sheils. There’s a reason people call him “Crazy Glue for Families.” In keynote presentations, workshops, team events, and private consulting, Jim has helped hundreds of top entrepreneurs and thought leaders around the world focus and implement where it really counts - at home. Different backgrounds Jamie and Jim came from different backgrounds. Jim was in real estate and business, and Jamie was in education. Jamie had two boys and had full custody of them after leaving a negative relationship. When Jim came into their lives, they all had trust issues. Fortunately, Jim's love and adoration for the boys helped to bring everyone together as a blended family. As they navigated their relationships, Jim's entrepreneurship and Jamie's education came together to create the framework for The Family Board Meeting. The Family Board Meeting The Family Board Meeting is a framework developed by Jim and Jamie for their blended family, inspired by the quarterly board meetings of entrepreneurial companies. It started as gym coupons that the boys could cash in for a day with Jim every 90 days, and it helped strengthen their relationships. They wrote a book about it, which gained a grassroots following and has impacted at least 300,000 families. They hope to reach 2 million families with their concept of one-on-one time to deepen and strengthen family relationships. The Dinnertime Challenge The average dinnertime in the US has drastically decreased from 90 minutes in the past to just under 12 minutes in 2017. To combat this, Jamie and Jim created “the dinnertime challenge" during the pandemic, where electronics and media get turned off for an hour during dinnertime, allowing for decompression and better communication among family members. Jamie and Jim's family also include the daily practice of sharing their best and weirdest fun and freaky moments at dinnertime to strengthen their relationships. Make the most of the time you have with your children A study shows that parents typically spend most of their time with their children during the first 18 years, after which their children become more independent. Parents should create memorable experiences with their children, such as quarterly one-on-one days without electronic devices. The goal is to create guideposts for the relationships and prevent time from passing by too quickly without meaningful interactions. Healing ourselves and our relationships Healing ourselves and our relationships with our children can positively affect future generations. There is value in being intentional and present in our interactions with our children and creating consistent rhythms and experiences they can rely on. The goal is to create a lasting habit of prioritizing quality time and one-on-one interactions. That habit can get passed down through generations to ensure deep and lasting relationships between parents and children. The focus of The Family Board Meeting The Family Board Meeting focuses on spending quality one-on-one time with each child every quarter. There are three rules: One-on-one time, no electronics, and the child plans the day. The family board meeting is an opportunity for family members to give one another sincere compliments and apologies, which helps to strengthen their relationships.  Working together as a couple Their family has three main buckets: The family enterprise led by Jamie, the real estate enterprise led by Jim, and the 18 Summers enterprise they run together. Jamie and Jim try to communicate and understand their roles and responsibilities in each bucket in order to work effectively. Playing into each other’s strengths Jamie believes it is important for couples to play to each other's strengths in a relationship. She and Jim communicate well. By understanding one another's strengths and weaknesses, they support each other better and both achieve what they want. Date night For Jamie and Jim, date nights are an ongoing process that they constantly work at improving. They do not allow phones on date nights and may not talk about the children or their work. They have also started doing date nights with relationship-building question workshops for couples and organizations. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Jamie and Jim Shiels On their website Get a copy of Jamie and Jim’s book: The Family Board Meeting: You Have 18 Summers to Create Lasting Connection with Your Children