Earley AI Podcast
Seth Earley
In this podcast hosts Seth Earley invites a broad array of thought leaders and practitioners to talk about what's possible in artificial intelligence as well as what is practical in the space as we move toward a world where AI is embedded in all aspects of our personal and professional lives. They explore what's emerging in technology, data science, and enterprise applications for artificial intelligence and machine learning and how to get from early-stage AI projects to fully mature applications. Seth is founder & CEO of Earley Information Science and the award-winning author of "The AI Powered Enterprise."
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Sep 17, 2021 • 57min
Chris Featherstone Talks About Building Omnichannel Virtual Assistants - Episode 1
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements. In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel. How true intelligent virtual assistants (IVA’s) differ from chatbotsThe unique challenges of designing for voiceSelecting the right problems to solve with IVA’sSkills and talents needed for successGetting past stumbling blocks in order to scaleThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book
