In this episode, Seth and Chris talk with Dr. Mark Maybury, former CTO with Stanley, Black & Decker.Highlights:3:30 Mark's early influences9:10 What he does with his "spare" time - it is planned16:30 His experience at Stanley, Black & Decker - making the elephant dance22:50 Transitioning from analog to mixed reality (physical and digital)31:00 AI - doing the early foundational work without existing ML systems40:00 Early development of sentiment and intent analytics45:00 Future projects including movie project getting students excited about careers in AI in the service of the public good48:45 Ready Robotics51:00 Development of a COVID De-activization protocolLinks:LinkedIn Profilehttps://www.linkedin.com/in/dr-mark-maybury-28532/Ready Roboticshttps://ready-robotics.com/Thanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Steve Stesney, Senior Product and Data Practice Lead at Predictive UX. Highlights:3:30 What is predictive user experience and how did Steve get there?5:30 Grasping disambiguation and the move to graph data18:00 Building trust in the data19:26 Explaining taxonomy, ontology and knowledge graph to executives21:30 Connecting UX and knowledge graphs28:00 Managing the open floodgates once users discover what knowledge graphs can do36:30 What is "predictive ux" ?Links:LinkedIn Profilehttps://www.linkedin.com/in/stephenstesney/Websitehttps://www.predictiveux.com/Thanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Scott Taylor, the "Data Whisperer" about telling stories about data management.Highlights:2:00 Data Whisperer origin story9:30 Translating complex dry material into a story that resonates11:30 Why master data is the most important data and how to help execs understand it18:15 Bad data + AI = AS (Artificial Stupidity)22:30 Every system demos perfectly26:25 Don't say "data quality"27:30 Definition of digital transformation32:00 Ugly babies and the reality of bad data38:30 About the book, "Telling Your Data Story" 99% buzzword free (coupon code in show notes)47:00 Data management is macro trend agnostic49:00 What's next - more puppets and dad jokes52:00 Influencing the next generation of data managersLinks:LinkedIn Profilehttps://www.linkedin.com/in/scottmztaylor/Website www.MetaMetaConsulting.comBOOKTelling Your Data Story  - Data Storytelling for Data Management20% off with code: DATAWHISPERER (publisher site only)https://technicspub.com/data-storytelling/Top ContentToo Much Tech Talk?  (A puppet service announcement)The Little Red Data Hen - A Cautionary TaleConnecting Data Management to the Essence of Your BusinessData Has Got to Move to Have ValueThe Super Hero Adventures of **Master Data** Scott Taylor - The Data Whisperer YouTube ChannelThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Henrik Hahn about driving innovation and change in his role as Chief Digital Offer at global chemical specialty giant, Evonik.Highlights:12:30 Organizational change and culture science14:30 Augmented intelligence vs artificial intelligence20:00 On deciding where to start29:00 Using data to measure success39:00 Organizational design44:00 Dealing with information gatekeepers48:30 What kinds of tools are getting best traction52:00 Lessons learned while tackling big changeLinks:https://corporate.evonik.com/enhttps://www.linkedin.com/in/henrik-hahn/Thanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.Highlights:2:25: Our celebrity guest…Named top 20 influential people to follow on twitter and who has been inducted into the CX Hall Of Fame 8:10: Adding value & being a great person….Let’s look at the customer experience through the customer’s lens17:10: AI as a plug and play solution….myth or reality? 19:10:…the insights and the understanding. The mechanisms and methods to extract more insights than the average bear. 22:55: What goes into setting up controlled vocabularies, architecture, etc…how well are organizations prepared?27:55: First things first: human intelligence. What is the outcome we want to drive? What is the hypothesis we want to drive? Is the data there to help us make insightful decisions? 34:35: Transparency driving accountability 40:25: What are you  seeing at organizations when you go in and start looking at their knowledge bases?Links:Etech WebsiteJim on InstagramJim on Linkedin22 Influential Leaders to Watch in 2022The CX Hall of FameBooks:Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your BusinessThe Future of Contact Centers: Leveraging People, Processes & Artificial IntelligenceDelivering Customer Experience That Matter: Combining Human Intelligence with Artificial Intelligence to Delight Your Customers and Gain Market ShareThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Tom Davenport, author of The AI Advantage How to put the artificial intelligence revolution to work.4:40 On getting started in this space7:47  What is most important today for organizations that are trying to operationalize AI 16:05 How organizations are doing in the human collaboration space and knowledge space21:26  What is slowing organizations down…is it infrastructure or understanding? 31:40 Do organizations need to get ahead of the curve for augmented reality34:12 Tom's take on Gartner’s prediction on Knowledge Management for AI…the largest growing segment and the largest spend 40:08  Customer experience and personalization…are you seeing organizations doing that effectively? 46:56 Democratization of AI 50:30 What is in store for 2022Links:The AI Advantage Only Humans Need ApplyTomDavenport.comThanks to our sponsors:Marketing AI InstituteCMSWireEarley Information ScienceAI Powered Enterprise BookThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Michael Schrage, Fellow at MIT Sloan School's Center for Digital Business and author of the book, "Recommendation Engines."Highlights:3:44: checkered past12:50: covering the overwhelming nature of technology 15:50: why do people make decisions 18:21: Perfect choice-what are the right choice architectures? 24:25 Recommendation engines: The hand you're delt - how the bluff matters26:15: How do we use tools and technologies to come up with better and more reliable advice?32:50: Ethical topics 49:06: What impact does good advice have on agency and autonomy 52:30: What Michael is working on next Links:Book: Recommendation EnginesThanks to our sponsors:Marketing AI InstituteCMSWireEarley Information ScienceAI Powered Enterprise BookThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Stephanie Lemieux, President of Dovecot Studio about the nuts and bolts of taxonomy and information architecture.Highlights:1:42 - Stephanie Lemieux background & Relationship with IA & Taxonomy7:30 - Complexities & Foundational Problems15:05 - Graph data and knowledge graphing22:15 - Dynamic roles within an organization37:27 - Leveraging weak signals and solutions48:48 -What's the "excuse case"50:59 - Value difference between large global and integrated organizations vs. a focused and niche organization53:35 - Opinion on finding talentLinks:KMWorld Conference Taxonomy Boot CampDovecot StudioThanks to our sponsors:Marketing AI InstituteCMSWireEarley Information ScienceAI Powered Enterprise BookThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Jeff Coyle about how AI is impacting content strategy.Highlights:2:55 - Craft beer - on winning the award for a Mexican lager10:00 - Jeff's path to a passion for SEO14:30 - On using data to decide what to write about20:00 - What does Google think you think is important on your site?25:00 - Publishing low quality content is like a time bomb36:00 - Existential risk of not using data to drive content decisions39:00 - If you're not there at the top of the funnel you don't deserve to be at the bottom41:45 - Owning a content space - what it takes56:00 - Future of AI's role for content strategyLinks:MarketMuse websiteContent Strategy Guides & Case StudiesMarket Muse Content Strategy WebinarsMAICONhttps://www.linkedin.com/in/jeffcoyle/Thanks to our sponsors:Earley Information ScienceCMSWireMarketing AI InstituteThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

In this episode, Seth and Chris talk with Mark Anderson about the new field of pattern discovery and its impact on AI.Highlights:11:45 Path to pattern discovery17:15 Eliminating the  hypothesis and focus on the data with a Y value30:00 Solving the most challenging problems with pattern discovery40:00 Making sure this technology is only used for good42:15 Identifying a COVID test that is 98% effective within minutes44:30 Pattern recognition processors48:30 The importance of clean data and making the most of the data you have52:00 Best use cases for pattern discoveryLinks:Book: The Pattern Future: Finding the World’s Great Secrets and Predicting the Future Using Pattern Discovery  https://www.amazon.com/gp/product/B07659RJGB/ref=dbs_a_def_rwt_bibl_vppi_i0About Pattern Computer https://www.patterncomputer.com/Paper: Learning from learning machines: a new generation of AI technology to meet the needs of science https://arxiv.org/abs/2111.13786Contact Mark:https://www.linkedin.com/in/markandersonpredicts/Thanks to our sponsors:Earley Information ScienceCMSWireMarketing AI InstituteThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book