Public Relations Review Podcast

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!What happens when the most powerful marketing tool—customer testimonials—is restricted by privacy laws and personal boundaries? Robin Malone, CEO of RJ Communications, pulls back the curtain and shares with host Peter Woolfolk the unique challenges healthcare brands face when trying to showcase real patient stories.With nearly three decades of experience in healthcare communications, Malone reveals how she's mastered the delicate art of building "trust bridges" between healthcare providers and potential patient advocates. "This can't be transactional," Malone emphasizes. "You have to build the kind of trust that takes time." Her approach focuses on finding what she calls the "loud voices in the room"—those patients already enthusiastic about sharing their experiences—rather than trying to convince reluctant individuals.The conversation explores the regulatory maze created by HIPAA laws that protect patient privacy while creating significant hurdles for marketers. Malone walks us through the multi-layered permission process required before a PR professional can even contact a potential patient advocate. She shares a fascinating case study where her team successfully reframed a pharmaceutical campaign to focus on patients' lives rather than their medical conditions, creating powerful advocacy without compromising privacy.For healthcare communicators, marketers, and PR professionals working in regulated industries, this episode offers invaluable insights into building authentic advocacy programs that respect both legal boundaries and personal comfort levels. Malone's hard-earned wisdom demonstrates that the most compelling healthcare stories come from advocates who genuinely want to share—never from those who've been persuaded against their better judgment.Have you encountered similar challenges in your industry? We'd love to hear your experiences with navigating regulatory hurdles while trying to showcase authentic customer stories. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Ever wondered what truly makes a brand successful in today's crowded marketplace? Alexandria "Alex" Hammond, principal of Brand News, cuts through the noise with powerful clarity on what matters most when establishing and protecting your brand identity.Hammond reveals to host Peter Woolfolk the two deceptively simple questions every organization must answer before launching any marketing initiative: "Who are you?" and "Why should people care?" These foundational queries serve as guideposts for authentic brand development that resonates with target audiences. She emphasizes the importance of going where your audience already exists rather than expecting them to come to you – a customer-centric approach that fundamentally shifts how brands should think about their presence across platforms.The conversation delves into practical strategies for integrated marketing, where public relations, social media, and digital content work in harmony rather than silos. Hammond shares valuable insights on content creation, explaining how earned media coverage gains exponential value when strategically repurposed across owned channels. With audiences' shrinking attention spans, she stresses the importance of front-loading compelling information – you typically have just 30 seconds to capture interest before losing your audience.Perhaps most valuable is Hammond's expertise in brand protection through crisis communications. She advocates for having crisis plans and teams established before issues arise, noting that it's not the crisis itself that defines brand perception, but how an organization responds and recovers. This requires strategic thinking, clear communication channels, and experienced professionals who understand the nuances of reputation management.Whether you're a startup defining your identity or an established organization looking to strengthen your brand presence, Hammond's practical wisdom offers a roadmap for authentic connection with audiences. Remember her parting advice: brand building is "definitely a marathon, not a sprint." Give yourself time to develop messaging, refine strategies, and build meaningful relationships with your audience. Your brand's story matters – what are you doing to tell it effectively? Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Ever wondered when crisis communications became a recognized discipline? This riveting exploration traces the evolution of crisis management from its origins following a deadly 1942 Boston nightclub fire to today's sophisticated frameworks addressing everything from cyberattacks to brand reputation disasters.Matt Charles, crisis communications expert with a doctorate in public affairs, joins host Peter Woolfolk to walk us through how pioneers like Stephen Fink, Ian Mitroff, and Timothy Coombs established the theoretical foundations that organizations now rely on to navigate their darkest hours. These frameworks transformed crisis management from reactive scrambling to strategic preparation, emphasizing the crucial difference between merely responding and effectively managing threats.What separates successful crisis navigation from reputation-damaging failures? Charles reveals the essential components every crisis plan must include: dedicated teams, comprehensive scenario planning, regular simulations, and the "devil's advocate approach" that prepares for seemingly unlikely but potentially devastating events. "Nothing is too crazy. Nothing is too far off the table," Charles emphasizes, drawing from his frontline experience handling the 2017 white supremacist rally in Charlottesville.The conversation tackles modern challenges like ransomware attacks and AI-generated disinformation while examining instructive case studies including Cracker Barrel's logo redesign disaster and Red Lobster's successful handling of its "unlimited shrimp" promotion crisis. Through these examples, Charles demonstrates how transparency, authenticity, and appropriate empathy can transform potential disasters into reputation-strengthening opportunities.Charles also introduces his new book examining nine crisis types throughout history—from conflict and disease to technological failures—revealing how leadership decisions repeatedly determine crisis outcomes. Whether you're a PR professional, organizational leader, or simply fascinated by how institutions navigate their greatest challenges, this episode provides invaluable insights into preparing for when things inevitably go wrong. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you! Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

Pete Pachal, founder of Media Copilot AI, shares his two-decade journey in technology and how AI is reshaping public relations. He emphasizes shifting the mindset of PR professionals from fearing AI to embracing it as a collaborative partner. Pachal discusses tailored AI tools that enhance workflow, from content creation to campaign automation. He also highlights the essential balance of human oversight to prevent errors. Listeners will discover practical strategies to navigate the evolving media landscape and improve communication effectiveness.

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Communication strategy has evolved dramatically in recent years, requiring professionals to understand not just how to craft messages, but how those messages are received by diverse audiences. Joshua Altman, Managing Director of Beltway Media in Washington DC, takes us on a fascinating journey through modern strategic communications, sharing invaluable insights from his experience working with both government agencies and private sector clients.At the heart of effective communication lies understanding what people "read, see, hear, and experience." Altman explains to host Peter Woolfolk how behavioral science principles reveal that audiences need to encounter messages 7-14 times before truly internalizing them, making strategic repetition across multiple touchpoints essential. The conversation examines how dramatically communication approaches must differ when targeting 100 key decision-makers versus 330 million Americans, illustrating the importance of tailoring strategies to specific audience parameters.Having worked as a contractor for the Department of Justice and Department of Commerce, Altman offers rare insights into the unique challenges of government communications. He describes the evolution from expensive satellite systems to modern digital platforms, highlighting how technology has democratized access while reducing costs. When working with clients starting from what they perceive as a "blank slate," Altman demonstrates how identifying and leveraging existing assets—from email lists to professional networks—can build confidence and create foundations for effective communication programs.Throughout the discussion, Altman emphasizes his role as a "fractional Chief Communications Officer" rather than simply a task vendor, integrating deeply with clients to shape perception and build trust over the long term. The conversation also explores open-source tools that can compete with expensive platforms, making sophisticated communication possible even with limited budgets. As Altman summarizes with his guiding principle: "Communicate strategically, not voluminously"—quality messaging will always triumph over sheer volume.Ready to transform your organization's communication strategy? Subscribe to the Public Relations Review Podcast for more expert insights, and visit publicrelationsreviewpodcast.com to share your thoughts on this episode. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Have you ever wondered why so many marketing research tools fail to capture what customers truly want? James Warren, CEO and founder of Share More Stories, talking with host Peter Woolfolk, has dedicated his career to solving this problem through an innovative approach that combines storytelling with artificial intelligence to reveal the "why" behind customer and employee behavior.Warren introduces us to the SEEQ platform (Stories to Engage, Explore and Question), which takes a fundamentally different approach from traditional surveys and focus groups. While conventional research tools excel at identifying who, what, when, and where, they often miss the crucial question of why people make the decisions they do. By inviting participants to share personal stories rather than just answer predetermined questions, SEEQ creates a safe space for authentic expression that yields remarkably rich insights.What makes this methodology particularly powerful is how it transforms qualitative experiences into measurable emotional data. The platform analyzes 55 different emotions, needs, values, and attitudes to create an "emotional map" that helps organizations understand not just what people experienced, but why it mattered and how it made them feel. For communications professionals, this represents invaluable intelligence for crafting messages that genuinely resonate.Warren shares compelling success stories, including how Virginia Tourism Corporation used story-based insights to reimagine their approach to reaching Black travelers. By deeply understanding these travelers' experiences and then creating a campaign that authentically reflected those stories, they achieved remarkable results, increasing Black tourism to Virginia while earning industry recognition.The interview highlights what's missing in most corporate communications today: authentic voice. Too often, PR messages are developed from the company's perspective rather than centering the voices of customers or employees. By incorporating authentic stories and emotional insights into communications strategy, brands can dramatically shorten the distance between message and audience, creating that elusive "ring of truth" that drives engagement and loyalty. Ready to make a bigger impact in your organization? Start by truly listening. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Discover the future of influencer marketing with Luke Yarnton, founder of Influencer Radar, as he discusses with host Peter Woolfolk how brands are finding their most authentic advocates within their existing customer base.The marketing landscape is shifting dramatically away from traditional paid endorsements toward genuine customer advocacy. Yarnton's groundbreaking technology identifies customers who already have significant social media followings at the moment they make a purchase, allowing brands to transform existing customers into powerful brand ambassadors.What makes this approach particularly effective is its foundation in authenticity. These aren't hired spokespeople reading scripted testimonials—they're genuine customers who've spent their own money on products they value. Yarnton shares a fascinating psychological insight: offering to refund a purchase in exchange for content converts at rates 1000 times higher than offering the same amount as a direct payment for posts.Trust in traditional advertising continues to decline, while word-of-mouth recommendations from friends, family, and smaller influencers remain highly valued. Yeoman notes an inverse relationship between follower count and perceived trustworthiness—as an influencer's audience grows larger, audience trust typically decreases. This makes micro and nano influencers particularly valuable for authentic marketing.Brands can implement this strategy through simple notification systems alerting them when influencers make purchases, automated email offers exchanging refunds for content, or "surprise and delight" campaigns sending personalized gifts to customer-influencers. Each approach taps into the powerful combination of authentic product experience and established audience trust.This shift represents a broader transition toward decentralized marketing, where brands empower thousands of individual creators to share products in their own authentic voice rather than tightly controlling messaging. As consumers grow increasingly skilled at identifying inauthentic content, brands that embrace real customer voices will build stronger, more meaningful connections with their audiences.Ready to transform your existing customers into your most powerful marketing force? Visit theraveco.co or email luke@theraveco.co to learn how Influencer Radar can revolutionize your influencer strategy with authenticity at its core. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!The growing economic power of the Hispanic community in America presents an unprecedented opportunity for savvy PR professionals. When Susana Mendoza joined the Public Relations Review Podcast, with host Peter Woolfolk, she illuminated why reaching this vital demographic isn't just smart business—it's essential strategy."Right now, Latinos make up about 65 million people, approximately 19% of the overall population," Mendoza explains, before revealing the projection that truly demands attention: by 2050, the Hispanic population will reach 100 million. With the annual US Latino GDP hitting a staggering $4.1 trillion in 2023—growing faster than China and India—this represents a market segment too powerful to ignore.Yet many PR agencies still treat Hispanic outreach as an afterthought or special add-on rather than a fundamental component of comprehensive campaigns. Mendoza challenges this approach, advocating for intentional inclusion that recognizes the nuances within Hispanic communities. "The mistake that PR companies make when dealing with Hispanics is thinking they're a monolith," she cautions, noting that cultural differences between Hispanic communities in different regions require tailored approaches.The conversation delivers practical insights on navigating Spanish-language media landscapes, creating family-centered events that resonate with Latino audiences, and building authentic partnerships with Hispanic community organizations. Perhaps most valuable is Mendoza's insider perspective on the current state of Spanish-language newsrooms, which face even greater staffing shortages than their English counterparts. Her advice on providing ready-to-use content and maintaining direct relationships with journalists offers PR professionals a roadmap for successful media placement.Whether you're looking to expand your PR agency's service offerings or seeking to connect with the Hispanic market for your organization, this episode provides the cultural context and strategic framework for meaningful engagement. Subscribe to the Public Relations Review Podcast for more expert conversations on maximizing your communication impact. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com

I would very like to get a review from you. Please send a note to me. Thanks, Peter! like to much appreciate a review from you!! Thank you!Navigating today's communications job market requires strategy, preparation, and insider knowledge. PR recruitment expert Brooke Kruger joins host Peter Woolfolk to pull back the curtain on what makes candidates stand out in a fiercely competitive landscape.From her unique vantage point as founder and CEO of KC Partners, Kruger reveals the dramatic shift in the communications hiring landscape since 2020. What began as an unprecedented boom through mid-2022 transformed into a challenging market with more candidates competing for fewer positions. Now showing signs of recovery, Kruger offers a roadmap for professionals seeking to advance their careers despite these challenges.The conversation explores why seemingly minor details can determine which candidate receives an offer when several qualified applicants reach final rounds. From thorough interview preparation and thoughtful follow-up to properly briefing references, Kruger highlights the critical steps many candidates overlook. She also addresses the significant return-to-office trend, with approximately 95% of current searches requiring 3-4 days of in-person work weekly.Both host Peter Woolfolk and Kruger share how their early political campaign experiences provided exceptional training for communications careers. The pressure-cooker environment of campaigns teaches problem-solving, adaptability, and meticulous attention to detail – skills that transfer perfectly to PR roles. They discuss how continuous learning remains essential in a rapidly evolving field, particularly regarding emerging technologies like AI that complement (rather than replace) human communication expertise.Whether you're seeking to hire top communications talent or position yourself as a standout candidate, this episode delivers actionable insights from someone who's been successfully matching the right people with the right opportunities for over 18 years. Listen, share with colleagues, and leave a review if you find these insights valuable for navigating your communications career journey. Information on NEW podcast website.Support the showNewsletter link: https://www.publicrelationsreviewpodcast.com