The Only Constant

In this episode, Lasse Rindom speaks with Surojit Chatterjee, CEO of Ema AI - a platform for building agentic AI employees that automate complex enterprise workflows across systems and departments. The conversation cuts through the hype and dives into real operational challenges of scaling generative AI in the enterprise:Why “agent-washing” is the new “AI-washing” - and what truly separates intelligent agents from chatbots and RPAThe balance between letting agents act autonomously and keeping them purposefully inhibited to ensure trust and controlHow cross-silo AI deployment and change management are becoming more critical than model accuracyA must-listen if you think your enterprise is AI agent–ready. Are you sure it is?Do you want to know more about Surojit Chatterjee?Surojit is the founder and CEO of Ema, the company pioneering agentic AI to transform enterprise work. Previously, he guided Coinbase through a successful 2021 IPO as its Chief Product Officer and scaled Google Mobile Ads and Google Shopping into multi-billion dollar businesses as the VP and Head of Product.  Surojit holds 40 US patents and has an MBA from MIT, MS in Computer Science from SUNY at Buffalo, and B. Tech from IIT Kharagpur.

In this episode of The Only Constant, Lasse Rindom sits down with Nicolai Storm Lund, Vice President of Digital Technology & Information Security at Velux, to talk about what it really means to lead digital change in the machine room - beyond buzzwords and boardroom slides. They discuss:Why AI is just another tool - until it’s paired with real problems and real accountabilityHow IT needs to be both flexible and firm: agile enough to build fast, structured enough to scale responsiblyThe discipline of saying no - and why it’s often the most important part of driving changeWhat it takes to move from proof-of-concept to production - when business expectations are moving faster than systems can keep upIt’s a conversation about staying clear-headed when things speed up - and keeping purpose at the center when everyone else is chasing trends.Do you want to know more about Nicolai Storm Lund?Nicolai Storm Lund is Vice President of Digital Technology & Information Security at VELUX, where he leads global IT infrastructure, cloud operations, digital workplace, and information security initiatives. Based in Denmark, he oversees datacenter operations, network management, cloud adoption, identity and authentication, as well as global IT support for over 12,000 users across the company’s worldwide locations.Throughout the past 25 years, Nicolai have held international management roles in the space of Information Technology, with the international facility services giant ISS A/S, as well as GN Store Nord known for Jabra and GN ReSound.With a career spanning leadership role at major international companies, Nicolai brings deep expertise in IT operations, security architecture, and digital transformation. Nicolai is recognized for his strategic vision, technical acumen, and commitment to fostering high-performing teams that drive innovation and operational excellence in complex, global environments. He puts an honor in representing what he calls “Mid-Wife leadership”.He is a father of three, hobby farmer, passionate strength sports fan, and a fan of pretty much everything with a motor.

In this episode, Lasse Rindom is joined by one of his favourite analysts - Tom Reuner. Principal Analyst at PAC, Tom is known for calling out hype, challenging lazy narratives, and bringing a historian’s lens to enterprise tech. They discuss:Why orchestration beats buzzwords in the race to valueHow agentic AI won’t fix anything if your architecture’s still a messThe repeated failure to turn tech promise into operational changeWhy ambiguity is the true enemy of enterprise AIAnd what providers conveniently leave out when talking transformationTom combines deep market insight with just the right amount of cynicism - plus decades of experience working with automation, cloud, AI, and enterprise service delivery.If you’re tired of decks with no outcomes and pilots with no path to production, this one’s worth your time. Do you want to know more about Tom ReunerTom Reuner is a Principal Analyst at PAC based in London, UK.Tom is passionate about helping clients solve business problems and understand technology adoption. He has gained a strong reputation for blending developing innovation frameworks with pragmatic advice while connecting communities. Leveraging his long entrenchment in the automation community and having worked with some of the brightest minds in AI for a startup, Tom guides PAC’s thought leadership on automation and AI.Tom’s extensive knowledge of the market will allow him to contribute to PAC’s research in Europe and in the US on a broad range of hot topics including cloud transformation, Artificial Intelligence (AI) and automation, and software platforms (like ServiceNow and Salesforce).His deep understanding of market dynamics comes from having held senior high-profile positions at multiple analyst firms, where his responsibilities included research, consulting, and business development. Tom is based in London and will be directly involved in PAC’s UK coverage as well as our Software and IT Services (SITSI®) Research Program and international consulting projects.Tom has a Ph.D. in history from the University of Göttingen in Germany.

In this episode of The Only Constant, Lasse Rindom sits down with Katrin Gülden Le Maire, senior advisor, philosopher, and business thinker, for a sharp, deep dive into ethics, AI, and the limits of truth. Together they untangle the buzzwords, the confusion, and the hidden tensions shaping today’s corporate decisions:Why “ethics” in business isn’t what most people thinkHow philosophical reflection, not just compliance, shapes real strategyWhy leadership often rushes into AI adoption without asking the right foundational questionsHow governance becomes culture, and why ethical direction must come top-downWhy ethics isn’t just about what you do - but also about what you refuse to doAt its heart, this conversation explores the hard questions: Is it real? Is it true? Is it right? Katrin’s perspective reminds us that rushing into technological change without pausing for deep, structured reflection is a failure not just of ethics but of leadership itself.  Do you want to know more about Katrin Gülden Le Maire?Dr. Katrin Gülden Le Maire is a seasoned strategic advisor and independent researcher with over 25 years of experience across the finance, real estate and technology sector. Her work is characterized by a strong emphasis on governance, ethical leadership, and the integration of philosophical insights into business practices.Based in Paris, Katrin has an extensive international background, having lived and worked in Germany, the UK, and France. She provides guidance to leaders and Boards on strategic development, positioning and governance – working with a value-add approach.She earned a Doctorate in Philosophy from Middlesex University, where her interdisciplinary research delved into the educational and science-political developments on the scientific credibility of theology as a university discipline in Germany. She holds a Master of Science in Corporate Communications from Rotterdam Business School and has completed further studies in Financial Management and Theology at British universities. Moreover, Katrin is a Chartered Financial Analyst ESG.Katrin research interests are interdisciplinary, encompassing cyber ethics, democracy development, social cohesion, and epistemology. She selectively teaches and participates in scientific research at the the intersection of philosophy, the political and cognitive sciences.In addition to her advisory and research roles, she is actively involved in promoting female leadership. She serves as an advisor to ACTIVES, a French coalition, which aims to promote female senior talent to lead CAC40 companies. Katrin is a former advisor to the Policy Liaison Group ESG in Westminster/UK with focus on the development of a British taxonomy.Katrin is a recognized contributor to international forums such as the Women's Forum Global Meeting or Women in Tech, where she discusses topics related to cyber ethics, AI and tech diplomacy.For more information about her work and publications, you can visit her official website at kglemaire.com or follow her on LinkedIn.

In this episode of The Only Constant, host Lasse Rindom speaks with Peter Vester, Lead Data Scientist at Novo Nordisk and winner of the 2024 DAIR Award for Data Science Professional of the Year. Peter’s approach cuts through the usual GenAI hype.Together they explore:Why the right question is never “can we do a GenAI solution?” but “what real problem are we solving?”How Novo rolled out an internal AI marketplace and chatbot to 30,000 employees without losing control or trustWhy the better the model, the more dangerous human laziness becomesHow to balance creativity and accuracy when deploying GenAI in a highly regulated pharma environmentThe long-term risk: replacing engineers with AI and eroding critical system understandingFor anyone interested in making AI work in the enterprise (not just in demos), this episode will spark plenty of reflection. Do you want to know more about Peter Vester?Peter Vester is Lead Data Scientist at Novo Nordisk with a PhD, several scientific publications and front-cover articles, and multiple international awards, including the DAIR Awards "AI / Data Science Professional of the Year 2023 / 2024" for the Nordic countries. He has also been recognized as a Top-100 talent in Danish Business by Berlingske. As a specialist in Generative AI, he leads a team developing high-quality business solutions with large language models and agents. Peter works on initiating and leading data science projects across a wide range of domains, including research, clinical trials, marketing, finance, and the supply chain. His passion lies in creating real business value from data by putting machine learning into production and going beyond the proof-of-concept stage. He is also an official subject matter expert in Machine Learning for AWS.To Peter, data science goes beyond just numbers - it’s about uncovering the stories they tell and the valuable lessons they offer. He compares it to scaling a mountain: full of difficulties, obstacles, and challenges, but with a view at the top that makes the journey worthwhile. Like any adventurer, he enjoys sharing the path he took, the hurdles he overcame, and the awe of standing at the peak of the data mountain.

In this episode of The Only Constant, Lasse Rindom speaks with Anna Tebelius Bodin - a Harvard-educated educator and brain science communicator - about the essential role of effort in cultivating meaning and fulfillment in a world increasingly defined by convenience.Together, they explore:Why friction and striving are central to personal growth - and how AI’s instant gratification risks leaving us emptyThe cost of outsourcing thought: what we gain in speed, we risk losing in identity, learning, and satisfactionThe paradox of progress: when we get what we want too easily, we lose the very desire that drove usThe responsibility of leaders and educators to protect focus, mental engagement, and human connectionAs Anna warns, “A brain that isn’t used won’t be needed.”This episode is a timely reflection on what makes life meaningful - and what we should be careful not to automate away ...Do you want to know more about Anna Tebelius Bodin?Anna Tebelius Bodin is a speaker, author, and educator, with a master’s degree from Harvard University, where she also assisted research.She has given more than 1700 lectures on the psychology behind leadership, personal development and learning. Her books have been appreciated for making complex theory simple enough to provide profound insights to everyday life. As recognition of her work, she received the 2020 Swedish Mensa Award.

In this episode of The Only Constant, Lasse Rindom speaks with Stuart Winter-Tear, a sharp voice in the AI space known for balancing enthusiasm with critical insight. Their conversation tracks the evolution from generative AI hype to something more measured, thoughtful - and ultimately more valuable:Why real transformation won’t come from flashy demos, but from deep integration into workflows and systemsThe risks of treating GenAI as a strategy rather than a tool, and the importance of grounding AI in real business needsThe growing tension between innovation speed and security, and how enterprises are re-learning old lessons too fast to apply themHow “shadow AI” and sycophantic AI models are creating both hidden risks and unexpected human dependenciesThis episode isn’t about AI optimism or pessimism. It’s about realism. As Stuart puts it, we may all end up stewards of AI systems - whether we’re ready or not. Do you want to know more about Stuart Winter-Tear?Stuart is an accomplished Product Leader with 20+ years driving innovation across AI, Cybersecurity, eCommerce, and SaaS. As a fractional CPO, advisor, and consultant, he partners with ambitious companies to scale smarter, innovate faster, and bring cutting-edge products to market. He has founded and grown ventures, led cross-functional teams in both startups and enterprises, and delivered patented AI solutions that transformed adoption, automation, and growth.Known for combining deep technical insight with strategic clarity, Stuart specialises in product innovation, go-to-market execution, and aligning AI capabilities with real-world business needs. As an Ambassador at the Centre for GenAIOps and a frequent speaker and writer, Stuart is at the forefront of AI evolution - committed to helping teams build ethical, impactful, and market-leading products.

In this episode of The Only Constant, Lasse Rindom speaks with David Pontoppidan, Head of Business AI for Nordics & Baltics at SAP - a mind as sharp as the systems he builds. The conversation dives into how SAP is embedding AI across its enterprise suite, not just as a bolt-on, but as part of a deeply integrated, multi-agent architecture. Together, they explore:Whether AI in ERP is truly transformation - or just lipstick on a pigHow SAP's knowledge graph and semantic data layers redefine what agents can actually doThe tension between standardization and customization in AI-powered enterprise processesWhy slow decision-making isn’t always bad - and sometimes necessaryThe philosophical and political implications of AI, from entropy to biopolitics, norms, and truthHow jazz, entropy, and citizen developers all make surprising cameos in the future of enterprise techThis one goes deep - from practical ERP use cases to Foucault, Habermas, and the nature of truth in AI governance. A must-listen for anyone trying to steer technology in a world where we need to define not only what we can do - but what we won’t do. Do you want to know more about David Pontoppidan:David Pontoppidan is the Head of Business AI for SAP across the Nordics & Baltics, guiding some of the world’s leading organisations to turn AI investments into hard-currency value. Known for his sharp analogies and the occasional pop culture reference, David helps executives trade “Artificial Ignorance” for data-driven decisions that actually move the P&L. A former army language officer turned management-consultant-turned-tech strategist and executive, David blends his background in behavioural economics and sociology with deep business insight as he completes an Executive MBA in Finance at Copenhagen Business School.

In this episode of The Only Constant, Lasse Rindom speaks with Robert Fuchs, a seasoned engineer in human-in-the-loop automation with decades of experience in the automotive industry.Together, they explore what automation looks like when safety is on the line - and what businesses can learn from it.The conversation spans both car design and enterprise systems:Why increasing automation often requires more human skill, not lessHow to build systems that people actually want to useThe challenge of shared control - technically, psychologically, and legallyThe “moral crumple zone” where humans still absorb the blame when things go wrongWhat 20 years of autonomous driving efforts can teach us about deploying AI in businessRobert’s reflections offer a grounded, cautionary perspective on autonomy - relevant far beyond the road. Do you want to know more about Robert Fuchs?Dr. Robert Fuchs is the AD/ADAS Executive Professional and Head of the Systems Innovation R&D Department at JTEKT Corporation, Japan. Originally from Switzerland, he obtained his PhD at the Swiss Federal Institute of Technology in Lausanne before moving to Japan in 2000 to begin working in the automotive industry.  Robert’s 25-year career includes work on powertrains and vehicle dynamics, with almost 50 published scientific papers and numerous patents, as well as coordinating industry-academia-government collaboration in Europe. Recognized as an intrapreneur, he established the development of automated driving technology at JTEKT focusing on haptics and physical human-robot interaction. He and his team are currently working on the product launch of Pairdriver, a unique technology that seamlessly connects the driver to the automated driving system.

In this episode, Lasse Rindom speaks with Jochen Wirtz, Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, National University of Singapore. A globally recognized authority on services marketing and management, Jochen Wirtz has authored over 20 books, including the recently released Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life.Their conversation delves into:The service revolution of AI and how artificial intelligence is transforming service delivery, comparable to the Industrial RevolutionTransforming education and healthcare by exploring why sectors like education and healthcare are poised for significant change through AI, while certain personal services remain less susceptibleAbundance and automation and discussing how the proliferation of AI and automation influences our work priorities and the aspects of life we value mostChallenges of a frictionless world by contemplating whether the primary challenge ahead is the risk of dehumanization or adapting to a world where services are seamlessly integratedDesigning AI for human behavior and examining how the design of AI systems influences human behavior and the reciprocal training between humans and machinesThey also navigate complex paradoxes such as productivity versus meaning, choice versus anxiety, and the balance between consumption and being consumed by technology. If you're curious about whether we're heading toward a future of enlightened leisure or facing the pitfalls of algorithmic dependence, this episode offers both optimism and critical insights.  Do you want to know more about Jochen Wirtz?Jochen Wirtz is Vice Dean MBA Programs and Professor of Marketing at the NUS Business School, National University of Singapore.  He has published over 200 academic articles, including 6 features in Harvard Business Review, and over 20 books.His books include Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life (2025), Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), Services Marketing: People, Technology, Strategy (9th edition, 2022), and Essentials of Services Marketing (4rd edition, 2023). With translations and adaptations for over 26 countries and regions, and combined sales of almost 1 million copies, they have become globally leading services marketing textbooks.  In recognition of his excellence in research and teaching, Professor Wirtz has received over 50 awards, including the Christopher Lovelock Career Contributions to the Services Discipline Award in 2019 (the highest recognition of the American Marketing Association service community), the Academy of Marketing Science 2012 Outstanding Marketing Teacher Award (the highest recognition of teaching excellence of AMS globally), and the prestigious, top university-level Outstanding Educator Award at NUS.Download his recent work from JochenWirtz.com and follow his work on ResearchGate (https://www.researchgate.net/profile/Jochen_Wirtz) and LinkedIn (https://www.linkedin.com/in/jochenwirtz).