People Solve Problems

In this episode of the People Solve Problems podcast, host Jamie Flinchbaugh engages in a deep and insightful conversation with Andrea Jones, the founder of AJC. Andrea shares her extensive knowledge and experiences in project management and change implementation, particularly in mid-market companies. She introduces her unique framework, Executeagility, which stems from both her personal experiences and her professional expertise. The episode begins with Andrea discussing the challenges she faced in her early career, particularly the lack of clear expectations and frameworks in project management. She vividly recounts a pivotal moment in her career where the absence of a structured approach led to significant challenges. This experience was a key driver in her development of the Executeagility framework, designed to provide clarity and structure in project management. Andrea emphasizes the importance of prioritizing work in a manner that's impactful to the business. She outlines her framework's approach to prioritization, which includes listing all opportunities and considering criteria that are impactful to the business today. The process involves scoring these opportunities against impactful criteria and reassessing them regularly. This method not only aids in efficient prioritization but also ensures that the most important tasks are addressed promptly. A significant aspect of Andrea's discussion revolves around the implementation of Agile methodologies in project management. She adapts traditional Agile practices to fit the realities of mid-market companies, where resources are often limited. Her version of Agile includes running sprints with cross-functional teams who are not fully dedicated to a single project. This approach acknowledges the constraints of mid-market companies while still benefiting from the agility and responsiveness of Agile methodologies. Andrea also highlights the importance of structured frameworks in enhancing employee satisfaction and overall business success. She believes that providing clear expectations and structured methodologies not only leads to improved project outcomes but also contributes to a happier, more productive work environment. The conversation also touches on the importance of leadership and stakeholder engagement in successful project management. Andrea underscores the need for leaders to actively participate in the process and set clear expectations. This involvement is crucial for the successful implementation of any project management framework. The episode closes with Andrea offering insights into how leaders can foster a productive and happy work environment through disciplined project management practices. Her perspectives provide valuable takeaways for leaders and professionals in the field of project management. For further insights and to connect with Andrea Jones, listeners can visit her LinkedIn profile and explore AJC's website for more information on their services at AJC's Website.

In this episode of People Solve Problems, host Jamie Flinchbaugh invites a thought-provoking guest, Frank Nestore, Vice President at Mathtech's public sector consulting practice. The episode delves into the intricate world of problem-solving within governmental agencies, a realm where Frank has extensive experience and deep insights. Frank begins by outlining the unique challenges faced by government agencies in problem-solving, which differ significantly from those in the private sector. He emphasizes the need to prioritize problems in complex and often politically charged environments. Drawing on his rich experience, Frank shares strategies for identifying the most impactful problems, taking into account both their immediate effects and long-term implications. He stresses the importance of weighing the urgency of problems against available resources, a balancing act that he's mastered over the years. A significant portion of the conversation revolves around Frank's approaches to tackling long-standing issues in government operations. He details his experiences transitioning agencies from manual, paper-based processes to more efficient, automated systems. This transition, while technically challenging, also involves managing change within large, often resistant organizations. Frank discusses the techniques he's employed to facilitate this change, including stakeholder engagement, transparent communication, and phased implementation strategies. Leadership and decision-making form another core theme of the discussion. Frank candidly shares the challenges he faces as a leader, particularly in making high-stakes decisions that can impact millions. He talks about the delicate balance between delegating tasks and maintaining personal involvement in critical projects. His insights into fostering effective team dynamics and encouraging collaborative problem-solving are particularly enlightening. A highlight of the episode is Frank's introduction of the OODA Loop—a decision-making framework originally developed for military strategies. He elucidates how this framework can be adapted to the context of public sector problem-solving, emphasizing the need for rapid and responsive decision-making in dynamic environments. Frank's ability to apply such frameworks in practical, real-world scenarios is a testament to his expertise. The conversation shifts to Frank's philosophy on coaching and team leadership. He advocates for a leadership style that is adaptable, humble, and centered around building a non-hierarchical team environment. Frank believes in empowering team members, giving them ownership of problems, and fostering an atmosphere where ideas can be freely exchanged. This approach, he argues, not only leads to better solutions but also builds a stronger, more cohesive team. Frank also touches upon the importance of continuous learning and development in his field. He shares his approach to staying abreast of new technologies, methodologies, and trends in public sector management. His commitment to lifelong learning is a key factor in his success and serves as an inspiration for listeners. The episode concludes with Frank offering advice to young professionals aspiring to careers in public sector consulting. He emphasizes the importance of developing a broad skill set, including technical knowledge, communication skills, and an understanding of political dynamics. He encourages persistence, open-mindedness, and a commitment to public service as the cornerstones of a fulfilling career in this field. Overall, this episode of People Solve Problems presents a comprehensive and insightful look into the world of problem-solving in the public sector, guided by Frank Nestore's expert knowledge and experiences. His perspectives on strategic problem-solving, leadership, and adapting decision-making frameworks provide valuable lessons for anyone interested in public administration, management, or consulting. For more insights and updates from Frank Nestore and Mathtech, you can visit Mathtech's website at www.mathtechinc.com. Additionally, you can explore their YouTube channel for informative content at Math Tech's YouTube Channel https://www.youtube.com/channel/UCgZZk9sDsbJT3gRWLArgCrg/videos  Frank's professional achievements and contributions can also be followed through his LinkedIn profile at linkedin.com/in/fnestore.

In the latest episode of People Solve Problems, Jamie Flinchbaugh has an engaging discussion with Steve Spear, the Founder of See to Solve LLC and Senior Lecturer at MIT Sloan School of Management. Steve, renowned for his expertise in operational excellence and leadership, delves into the intricacies of problem-solving and collaboration. The conversation focuses on Steve’s new book, co-authored with Gene Kim, titled Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification. Steve shares his unique approach to collaborative problem-solving, emphasizing the value of diverse perspectives to forge robust solutions. Drawing from his experience with the Toyota Production System and as an educator at MIT, he underscores the significance of creating learning organizations. A key aspect of the conversation is Steve's focus on intentional problem-solving. He stresses the importance of identifying and addressing critical moments thoughtfully, a practice crucial for sustainable and effective solutions. Steve also explores the sustainability and scalability of solutions in various contexts. He advocates for adaptable solutions that can evolve with changing scenarios, a principle central to his consulting work and teachings. Further, Steve reflects on the learning aspect of problem-solving. He views each challenge as an opportunity for individual and organizational growth, a perspective that has shaped his contributions to industries like healthcare and energy. For further insights from Steve Spear, visit SeeToSolve.com and connect with him on LinkedIn at linkedin.com/in/stevespear. Additionally, explore a detailed discussion between Gene Kim and Steve Spear on "Wiring the Winning Organization" at https://www.leanblog.org/2023/11/gene-kim-and-steve-spear-discussing-wiring-the-winning-organization/. The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition https://a.co/d/afNHMr2 Wiring the Winning Organization https://a.co/d/iajnlKn

In this episode of "People Solve Problems," Jamie Flinchbaugh engages in an enlightening conversation with Mel Zehnpfennig, Managing Partner at Dynamic Improvement Group. With a wealth of experience spanning over two decades in lean manufacturing, Mel shares his approach to tackling complex problems in various industries, from automotive to more diverse sectors like pet toys and kitchen cabinets. Central to the discussion is Mel's two-phase approach to problem-solving. He first focuses on comprehensively understanding the problem from the client's perspective. This foundational step ensures that both he and his clients are on the same page. Following this, Mel emphasizes the importance of assembling a diverse, cross-functional team that includes key stakeholders like plant managers and operators. This inclusive team composition is crucial for accurately identifying problems and devising effective solutions. Mel also addresses the strategy of managing multiple problems concurrently. He advocates for prioritizing issues based on their impact and the effort required for resolution, underscoring the significance of quick wins in building team confidence and maintaining momentum. The conversation shifts to the evolution of manufacturing over the past years, where Mel points out the increasing importance of data in problem-solving. He highlights how historical data is instrumental in establishing baselines and uncovering root causes, marking a shift from traditional methods. For more information on Mel Zehnpfennig's work and his innovative approaches to problem-solving in manufacturing, you can visit the Dynamic Improvement Group website at www.dynamicimprovementgroup.com. Additionally, to connect with Mel and follow his professional insights, his LinkedIn profile is available at linkedin.com/in/mel-zehnpfennig.

In the People Solve Problems podcast, hosted by Jamie Flinchbaugh, John McCullough, Director of Continuous Improvement at Sharp Services, shares his expertise and experiences in problem-solving within the pharmaceutical industry. John, a global continuous improvement leader, strategic thought partner, and change agent, also extends his lean journey expertise to various other industries, achieving measurable performance and people development objectives. During the episode, John outlines his personal problem-solving process, emphasizing the importance of clearly defining manageable problems, ideally supported by data. This clarity helps in making problems measurable and actionable. He also discusses the significance of understanding the problem's depth to uncover actionable root causes, while avoiding the trap of focusing on irrelevant details. John advocates for a brainstorming environment where all ideas are welcomed, facilitating exploration of potential solutions. He underscores the value of conducting experiments to test these solutions, learning from both successes and failures. This approach underpins his belief in continuous learning as an essential component of problem-solving. Reflecting on an instance of poorly executed problem-solving, John highlights the learning opportunities such instances provide. He shares how missteps can be instructive in refining approaches and strategies, emphasizing the need for balance between speed and thoroughness. Additionally, John touches on his method of assessing individuals' skills and capabilities in problem-solving. He considers different factors like mindset and readiness, which play a vital role in tailoring his coaching and support effectively. This individualized approach is crucial in enhancing problem-solving skills. To learn more about John McCullough and his work, visit Sharp Services' website at www.sharpservices.com and connect with him on LinkedIn at www.linkedin.com/in/john-mccullough-b36572a/. These platforms provide deeper insights into his expertise and contributions to the field of continuous improvement.

Dr. Zach G. Zacharia from Lehigh University discusses problem-solving, emphasizing intuition, adaptability in leadership roles, balancing speed with thoroughness, and assessing individual and team capabilities. He explores diverse problem-solving approaches, effective group dynamics, evolving teaching methods, and adapting to generational changes in organizations.

In a compelling exchange, Pam Klyn of Whirlpool draws from her experiences to shed light on the nuances of problem-solving. Her stories, rich with lessons learned from challenges faced and triumphs celebrated, provide a roadmap for those seeking to hone their problem-solving skills. As she explains her methodologies, she speaks of the art of tapping into one's intuition, revealing how it has often guided her in moments of uncertainty. Building on her thoughts, Jamie Flinchbaugh lends his voice to the conversation, echoing the significance of intuition. He touches upon the role of decision-makers in problem-solving scenarios, emphasizing the importance of knowing when to take the reins and when to trust others with responsibilities. The dialogue then shifts to a topic many grapple with - the balance between making swift decisions and ensuring thoroughness. Pam elaborates on her strategies, providing invaluable insights into how she navigates this balancing act. Jamie, resonating with her views underscoring the essence of timing in decision-making. As the conversation progresses, they explore the realm of coaching. Pam, with her twenty plus years of experience, shares her approach to evaluating those she mentors. Her emphasis on understanding their skills, capabilities, and mindset underscores her deep commitment to nurturing talent. Woven through their dialogue is a recurrent theme of behaviors and culture. Pam and Jamie, in their own unique ways, highlight how the culture of an organization and the behaviors it promotes can significantly influence problem-solving approaches. Their shared wisdom provides listeners with unique insights, making this conversation a must-listen for anyone keen on mastering the art of problem-solving. For further insights into Pam's professional journey and achievements, here's a brief overview: Pamela Klyn was named Executive Vice President, Corporate Relations and Sustainability for Whirlpool Corporation, on January 1, 2022. During her time with the company, Pam has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA. Klyn was hired into the company’s Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor's degree in mechanical engineering. She earned a master's degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University. Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering, as a Board member for the American Association of Home Appliances and on the Board of Directors for Patrick Industries. Pam and her husband Steve live in Southwest Michigan. She has two stepchildren, Parker and Cara. They enjoy family trips and spending time on Lake Michigan. For more detailed information, you can visit Whirlpool's official website http://www.whirlpoolcorp.com or connect with her directly on LinkedIn https://www.linkedin.com/in/pamela-rogers-klyn-0a92878/

In this episode of the "People Solve Problems" podcast, host Jamie Flinchbaugh sits down with guest, Cindy Hinds, the Global Director of Enterprise Excellence at A.O. Smith. Cindy brings with her a wealth of knowledge, boasting over 25 years of experience in implementing Lean principles within organizations. Their conversation explores the essence of coaching, emphasizing its transformative power in the business world. Cindy believes in the continuous improvement and transformation that come with effective coaching. She shares her insights on the common misconceptions around the term 'coaching.' Many know the word but might not fully understand its depth and significance in an organizational context. Cindy highlights the importance of open-ended questioning in the coaching process, emphasizing that such questions empower individuals to find solutions and make decisions. A recurring theme in their dialogue is the accessibility of coaching. Cindy advocates for making coaching available to all, irrespective of their position in an organization. She shares practical techniques, such as counting to ten silently before responding, ensuring that the individual being coached has ample space and time to process and reflect. A key takeaway from their discussion is the distinction between coaching, mentoring, and instructing. While they may seem similar, each has its unique place and purpose. Cindy reveals that in her coaching sessions, she focuses on the person and not just the problem, creating an environment conducive to growth and learning. Their conversation also touches on the challenges of implementing widespread coaching in large organizations. Cindy shares her multi-pronged approach, involving training key leaders, supervisory team members, and Continuous Improvement (CI) leaders to ensure the coaching ethos permeates throughout the organization. Special thanks to Cindy for being such an insightful guest. Connect with Cindy on LinkedIn https://www.linkedin.com/in/cindyhinds/ and learn more about A.O. Smith at AOSmith.com.

On this episode of the People Solve Problems Podcast, host Jamie Flinchbaugh engages in an insightful conversation with guest Andy Bailey, Founder of Petra Coach, Aligntoday.com, and Boundless.me. Together, they navigate the intricacies of business, weaving in their combined expertise and personal experiences. At the outset, Andy reflects on the growth journey of his organization, detailing its presence around the world and the significant responsibility he shoulders as its leader. As the conversation progresses, they explore the value of embracing diverse perspectives in the workplace. The mutual respect between Jamie and Andy adds depth to this segment, emphasizing the power of collective insights. The conversation transitions into a deeper exploration of perspectives. Andy speaks passionately about the value of diverse viewpoints in the workplace. He believes that harnessing a variety of perspectives can lead to a richer understanding and more holistic solutions. One poignant topic that emerges is the essence of motivation. Both Jamie and Andy delve into the challenges business leaders face in inspiring their teams. Andy emphasizes the power of purpose and how critical it is for individuals and organizations to align with a greater mission. This segment, laden with stories and anecdotes, resonates with the importance of recognizing growth, setting clear expectations, and ensuring that one's purpose transcends beyond personal ambitions. Towards the episode's end, they touch on the practical side of business management. Andy introduces listeners to the "parking lot" strategy, providing a tangible method to visualize and prioritize problems, emphasizing the need to be solution-focused rather than problem-obsessed. Wrapping up, the atmosphere turns contemplative as both reflect on the essence of leadership and the importance of continuous self-improvement. As they bid farewell, listeners are left with a sense of inspiration, ready to tackle their business challenges with renewed vigor. Andy Bailey's accomplished career includes founding several successful companies and serving in global leadership roles, with notable achievements such as authoring two Amazon 5-Star Rated Best Sellers. Furthermore, his extensive experience encompasses training engagements, awards, and recognitions that speak volumes about his expertise and contributions to the business community. His personal journey, marked by outdoor adventures in Boulder, CO, and deep connections with his family, further enriches his perspective on life and work. For those intrigued by Andy Bailey's insights, he's accessible through his website http://petracoach.com and LinkedIn https://www.linkedin.com/in/andybailey/,beckoning a deeper dive into his world of organizational wisdom.

With a focus on actionable insights, host Jamie Flinchbaugh dialogues with Lorenzo Gutierrez, Director of Enterprise Excellence at Sandia National Laboratories. They offer valuable insights into leadership, intuition, and coaching. With over 20 years of leadership experience in diverse fields including semiconductor manufacturing and national security, Lorenzo is well-qualified to discuss these complex topics. He holds a range of qualifications, including a Master's in Predictive Analytics, an MBA, and a Bachelor's in Electrical Engineering. He's also a certified Lean Six Sigma Black Belt, a Project Management Professional (PMP), and a trained Leadership Coach. Lorenzo opens the discussion by emphasizing the importance of a learning approach in problem-solving. He suggests that both failures and successes offer valuable lessons, encouraging a mindset that views challenges as opportunities for growth. To him, problem-solving is not just about finding a solution but about understanding the nuances of the issue and applying what has been learned to future challenges. The conversation then pivots to intuition, a topic that clearly resonates with Lorenzo. He advocates for a balanced approach that integrates intuitive thinking with data-driven analysis. While he acknowledges that gut feelings shouldn't be followed blindly, Lorenzo believes that intuition serves as a crucial "data point" that can provide a fuller picture when combined with logical reasoning. He encourages leaders to validate these intuitions through direct observation and to encourage their teams to do the same. Coaching is another key theme of the episode, and Lorenzo sheds light on his own unique style. Grounding himself with the core belief that the individual he's coaching is "naturally creative, resourceful, and whole," Lorenzo crafts powerful questions designed to lead them to their own answers. He shares that his approach is adaptive, tailored to meet the specific needs and challenges of the individual or team he's working with. Recognizing the balance of confidence and humility as crucial in effective leadership, Lorenzo notes that the style and type of questions he asks may change based on this balance. Throughout the episode, the enthusiasm of both Jamie and Lorenzo is palpable, creating an engaging dialogue that offers actionable advice. Whether you're a seasoned leader or someone starting your career journey, Lorenzo's insights offer a refreshing perspective on how to navigate the complexities of leadership, intuition, and coaching in a business setting. For more about Lorenzo Gutierrez, visit https://www.sandia.gov or connect with him on linkedin.com/in/logutierrez.