Technology Revolution: The Future of Now

The buzz: Travelers' TMI brbr "The customer is #1" is a customer service industry mantra and mandate, particularly for business-to-consumer travel and hospitality staff who are required to greet each visitor by name. But now that their clients willingly share searchable, "TMI"-level personal data on digital media, how and when should the industry use it, if at all? The experts speak. brbr Deva Senapathy, Infosys: "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." (Jeff Bezos) brbr Mike Wittenstein, Storyminers: "In work, no matter how hard you try or how much you spend, your brand can't be any better than what your customers experience." brbr Raghu Ramanathan, SAP: "The whole object of travel is not to set foot on foreign land; it is at last to set foot on one's own country as a foreign land." (GK Chesterton) brbr Join us for Hotel Guest Personalization: Welcome or Social Media Stalking?

The buzz: IP Security brbr Are market globalization and new competitors grabbing your customers' heads and wallets? If not, soon. How to survive? Innovate sustainably to speed differentiated products to market by streamlining operations, and collaborating, sourcing, partnering globally. A great plan until it raises the stakes by exposing your ideas to rampant IP theft. How do successful companies protect their valuable innovations? The experts speak. Andy Han, NextLabs: "Three may keep a secret, if two of them are dead." (Ben Franklin) brbr Arnab Mukherjee, Varian Medical: "Progress is impossible without change; and those who cannot change their minds cannot change anything." (George Bernard Shaw) brbr Mark Landrosh, SAP: "If you think I'll sit around as the world goes by, You're thinkin' like a fool 'cause it's a case of do or die… You've got another thing comin." (Judas Priest) brbr Join us for Globalization Challenge: Sustainable Innovation, Secure Collaboration

The buzz: Your business in 2015. brbr What hot business trends should you focus on this year? We asked three visionaries to share their insights and predictions. Tune-in and learn from the experts. brbr Ask ten people what the Cloud is and you'll likely get ten different answers. Why? There's still a lot of confusion about what it actually is and what it can do for business. In the first half, Tim Minahan, Chief Marketing Officer of SAP Cloud, and Jeff Kaplan, founder and Managing Director of THINKStrategies, share their predictions for Cloud computing in 2015. brbr Today's enterprise is in essence, virtual. Companies operate on more flexible models, owning less infrastructure and outsourcing everything from customer service to supply chain. In our second half, Tim Minahan and Paul Greenberg, Managing Principal of The 56 Group, discuss the Networked Economy in 2015. brbr Join us for Business Trends 2015: Strategic Disruption in the Cloud and the Networked Economy.

The buzz: Credit cards.brbr With headline-topping credit card breaches at Target and Adobe, merchants are on high alert to safeguard their systems. A data breach is costly: lost customers and profits, a tarnished reputation, substantial fines. Are merchants proactive or reactive about PCI compliance and security standards? How easy is it for hackers to find unprotected access to merchant vulnerabilities? The experts speak.brbr Richard McCammon, Delego: "If you can keep your head when all about you Are losing theirs and blaming it on you…Yours is the earth…" (Kipling, "If") brbr Hillel Zafir: "If it happens once it's ignorance, if it happens twice it's neglect, if it happens three times it's policy." (Anonymous) brbrFrank Richter, SAP: "Compliance with PCI DSS means your systems are secure and customers can trust you with their sensitive payment card information." (PCI Security Standards Council) brbrJoin us for Data Security in the Age of Credit Card Breaches.

The buzz: Your business wish list. Still wishing for a crystal ball to see what 2015 may bring for your company, industry and the world? We've got the next best thing. Completing our three-part Predictions 2015 Special, today 14 thought leaders will share their insights on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond – bringing our total to 41 speakers. Pour a cup of Joe, Earl, or Dom, and join us for SAP Game-Changers Radio 2015 Predictions – Part 3, with Robin Carey, Social Media Today; Mick Collins, SAP; Nancy Casey, SAP; Jeremy Cox, Ovum; Monique Hesseling, SMA; Josh Greenbaum, EAC; Matt Healey, TBR; Shahar Larry, Demaya; Greta Roberts, Talent Analytics; Andrea France, SAP; Benjamin Robbins, Palador; BJ Bueno, Cult Branding; Gerry Brown, Ovum; Michael P. Cangemi, Cangemi Company. Collect the whole set of predictions: Part 1 (Dec. 10) and Part 2 (Dec. 17) on-demand. Happy New Year from SAP Game-Changers Radio.

The buzz: Your business wish list Wishing and hoping for a crystal ball to see what 2015 may bring for your company, industry and the world? We've got the next best thing. On our three-part Predictions 2015 Special, you'll hear 40 thought leaders' insights on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 17 for SAP Game-Changers Radio 2015 Predictions – Part 2 live, with Kerry Brown, SAP; Jeff Tanner, Baylor University; Stacey Perrin, SAP; Gary Cokins, Analytics-Based Performance Management; Frank Rust, SOMMERRUST; John Ragsdale, TSIA; Jaco Van Eeden, Deloitte; Florian Brody, SAP; Nataraj Ganapathy, Cogent Integrated Business Solutions; Reuven Gorsht, SAP; Falk Rieker, SAP; Kaan Turnali, SAP; Steve Player, Beyond EPS Advisors; Andrew J. Sherman, Jones Day. Hear Predictions Part 1 (Dec. 10) on-demand at ow.ly/FE4jB. Happy holidays from SAP Game-Changers Radio.

What's at the top of your business wish list this holiday season? If you're hoping for a crystal ball to see what 2015 may bring for your company, industry and the world, we've got the next best thing. On Dec. 10, Dec. 17, and Jan. 7, you'll hear a total of more than 40 thought leaders' predictions on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 10 for SAP Game-Changers Radio 2015 Predictions – Part 1 live! Panelists: Sherryanne Meyer, Air Products and Chemicals; Sven Denecken, SAP; W. David Stephenson, Stephenson Strategies; Dr. Steven Hunt, SuccessFactors; Tim Barker, Datasift; Brent Leary, CRM Essentials; Justin Locke, Author; David Fowler, SAP Services; Dr. Ashok Ranchhod, Gamification Researcher; Hansen Lieu, SAP; Gopal Rajguru, Innovate+Grow Group; Jayson Mayden, MarkOne; Jeremy Epstein, Sprinklr; Ingrid Bernaudin, SAP. Happy holidays from SAP Game-Changers Radio!

The buzz: Your business wish list Wishing and hoping for a crystal ball to see what 2015 may bring for your company, industry and the world? We've got the next best thing. On our three-part Predictions 2015 Special, you'll hear 40 thought leaders' insights on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 17 for SAP Game-Changers Radio 2015 Predictions – Part 2 live, with Kerry Brown, SAP; Jeff Tanner, Baylor University; Stacey Perrin, SAP; Gary Cokins, Analytics-Based Performance Management; Frank Rust, SOMMERRUST; John Ragsdale, TSIA; Jaco Van Eeden, Deloitte; Florian Brody, SAP; Nataraj Ganapathy, Cogent Integrated Business Solutions; Reuven Gorsht, SAP; Falk Rieker, SAP; Kaan Turnali, SAP; Steve Player, Beyond EPS Advisors; Andrew J. Sherman, Jones Day. Hear Predictions Part 1 (Dec. 10) on-demand at ow.ly/FE4jB. Happy holidays from SAP Game-Changers Radio.

What's at the top of your business wish list this holiday season? If you're hoping for a crystal ball to see what 2015 may bring for your company, industry and the world, we've got the next best thing. On Dec. 10, Dec. 17, and Jan. 7, you'll hear a total of more than 40 thought leaders' predictions on the technologies, strategies, and trends that can help you grow and compete better in 2015 and beyond. Pour a cup of Joe, Earl, or Dom, and join us on Dec. 10 for SAP Game-Changers Radio 2015 Predictions – Part 1 live! Panelists: Sherryanne Meyer, Air Products and Chemicals; Sven Denecken, SAP; W. David Stephenson, Stephenson Strategies; Dr. Steven Hunt, SuccessFactors; Tim Barker, Datasift; Brent Leary, CRM Essentials; Justin Locke, Author; David Fowler, SAP Services; Dr. Ashok Ranchhod, Gamification Researcher; Hansen Lieu, SAP; Gopal Rajguru, Innovate+Grow Group; Jayson Mayden, MarkOne; Jeremy Epstein, Sprinklr; Ingrid Bernaudin, SAP. Happy holidays from SAP Game-Changers Radio!

The buzz: Industrial Internet. The world as we knew it a few years ago has changed. The Internet of Things or Industrial Internet now promises to transform businesses and competition in most industries. Is your company ready to seize the opportunities or are you stuck in the dark ages? The experts speak. Dave Westrom, ThingWorx: "If all you're trying to do is essentially the same thing as your rivals, then it's unlikely that you'll be very successful" (Michael Porter). Quentin Fisher, HCL Axon: "We humans have indeed always been adept at dovetailing our minds and skills to the shape of our current tools and aids. But when those tools and aids start dovetailing back ...the line between tool and user becomes flimsy indeed. (Andy Clark). Chris Hallenbeck, SAP: We are called to be architects of the future, not its victims. (R. Buckminster Fuller). Join us for Industrial Internet: Real-Time to Grow Your Business – Part 3.