eCommerce Evolution

  Tracey Wallace has a unique perspective on eCommerce.  As Editor-in-Chief at BigCommerce she has the distinct privilege of rubbing shoulders with the top eCommerce brands on the BigCommerce platform.  And the BigCommerce is home to some pretty impressive eCommerce stores such as Skullcandy, Cargill, Sharp, Camelbak and more….   In this podcast we talk about some key eCommerce success factors and how some of the best and brightest store owners on BigCommerce are winning.  We dive into important topics such as:   Why you need to spend time perfecting your Product Detail Pages (PDPs).  As a reference see what companies like Bliss World Cosmetics, Kelty and Solo store have created amazing PDPs.   How to build community by leveraging micro influencers and by creating amazing content. Payments! How understanding Amazon Pay, Apple Pay and Consumer Financing can help you improve checkout and increase conversion rates.   Plus more!

Even if you’re on another platform you have to pay attention to what Shopify is up to. Now with over 500,000 stores using the platform, when Shopify makes a shift the whole industry feels it.   I wanted to know the latest and greatest from Shopify so I invited on the King of Shopify himself, Kurt Elster on to the podcast.   In this episode we dig into some new releases and how they impact you including:   How Shopify Stacks up in the ecommerce platform ecosystem Shopify myths that need to be busted - such as “Shopify is bad for SEO.” Dynamic check out - Now that Amazon’s one click checkout patent has expired Shopify has built their own version...and it’s awesome. Now Fraud protection is built in and available for those who use Shopify pay. Want to get all of your marketing app data in one place?  You can with Shopify’s new Marketing dashboard. Kit how you can have a legitimate automated “bot” employee Thinking of replatforming?  What questions should you ask before you do? Plus more!

To scale an ecommerce business you can’t be a one-trick pony when it comes to traffic generation.  Pushing past 7 figures into 8 figures and beyond requires a focus on reaching customers at every stage of the shopping funnel.  Having a “hodge podge” mix of campaigns won’t cut it either. You need a team of campaigns that attract customers at different stages of the funnel and pulls them through to conversion.     Recently I spoke at a marketing conference in St. Louis on the topic of full funnel growth.  I outlined 7 keys for smart full funnel growth including:   Why You Need a Team of Campaigns - how getting your campaigns to work together is a lot like building a world-class basketball team.   Better measurement - when you apply the wrong measurements to your campaigns you stifle growth.  Bad data leads to killing successful campaigns prematurely or running weak campaigns for too long.   How Google Shopping, AdWords and YouTube work together - While Google Shopping is super competitive now, I remain extremely bullish on using it as a channel.  Add to that a powerful AdWords strategy and then a YouTube strategy built for eCommerce and look out! Big things can happen.

I know what you're thinking…Ross and Rachel?!?  From Friends?  Well, no, but this is even better (for your business). It’s really Ross Johnson and Rachel Bell of Trill Media. One of the topics that I'm super interested in is influencer marketing.  What was made popular by the Kardashians is actually something that's been around forever - endorsements.  But with social influencers it's a whole new ball game and one you can do and succeed at…and sometimes for as little as $100 paid to an influencer.   Along with influencer marketing we also lay a foundation for growth using Instagram.  Many of the fastest growing eComm brands I know are investing both time and money into Instagram.   Here are some of the growth tips we tackle in this episode: - How to collaborate with influencers - How to partner with complementary brands on Insta - Tips for using giveaways to add engaged followers - How to use Story Takeovers  - How to be transformational rather than transactional  Check out the episode here…

  Even if you're not a numbers person, you need to understand the math behind your marketing.  The good news is that this is not nearly as complex as it seems.    This does NOT mean you need to be a math wiz kid, or a coder, or a master of analytics.  But you do need to know the story your data is telling you.     Chris Mercer (known mostly as Mercer) is one of the smartest analytics guys I know.  But more than just understanding the technical side of analytics, Mercer knows how to find actionable data.   That's what understanding the math behind your marketing is all about…finding what needs to be fixed or improved to help you grow.     In this episode we discuss: - Go to Google Analytics with a specific question in mind.  This is important.  Most people pop open their Google Analytics account and just wander around.  You need to go to the data asking a specific question.   - Learn to ask good questions of your data.  Often you don't take the right action, because you aren't asking the right questions. - Why averages are worthless, but segmentation is key - Understand the usefulness behind Mercer's Mantras "Find the truth in the trend" and "the power is in the pattern". - Why properly tagging your traffic may be the most important data cleanup step you take - How Google Analytics, Data Studio, and Google Tag Manager fit together - Plus more!   Check out these great resources from Mercer: https://measurementmarketing.io/

  For most marketers, Facebook Messenger is the ultimate black box.  What is it really?  How are customers using it?  What's a marketer to do with it?  These are a few of the many important questions that marketers may have a hard time answering.     The temptation for some marketers is to treat Messenger marketing like they would email marketing.  Big mistake.  It's a very different platform at a very different stage of maturity compared to email.     Then there's the question of chatbots…what are they?  How can we use them without being super creepy?   I had the perfect guest for this Episode - Dan Gamito of ManyChat.  ManyChat is leading the charge in a lot of ways when it comes to Messenger Marketing and the use of chatbots.  In this episode Dan does an amazing job of demystifying and educating.  Here's a look at what we cover:   - Understanding tribal mentalities on Facebook and how that influences Messenger - Understanding how consumers are using Messenger and, more importantly for this discussion, how they want to interact with brands on Messenger (and how they DON'T want to interact with brands). - How a pregnancy brand used messenger to deliver the perfect message at the perfect stage of pregnancy to an interested audience. - How a shoe company used messenger to reduce product returns by almost 30% - Much more!    

I've been looking forward to this interview for months.  I met Bryant Garvin at Ezra Firestone's Blue Ribbon Mastermind in Nashville back in January.  Hearing the details of how Bryant and team leveraged YouTube (as well as other channels) to achieve massive scale at incredible speed blew me away.  I knew immediately I wanted to have him on the podcast.     Purple Mattress has grown from obscurity to being one of the most popular mattress-in-a-box offerings in just a few short years.  In 2017 they posted annual revenues in excess of $187 million.   Purple Mattress was largely made famous because of a brilliant video made in partnership with the Harmon Brothers staring Goldilocks and featuring the "broken egg test."  It's an amazing example of demonstrating the uniqueness of a product in a fresh, creative way.     Here's a quick look at what we cover on this episode…   - How to hook someone properly in the first 5 seconds of a YouTube video ad - Surprising test results - even really smart people are wrong half the time or more.   - How to approach YouTube for prospecting…YT isn't search ads, so stop treating them the same. - Elements of a great video - learn Bryant's formula for high performing video ads, plus the story behind the broken egg test.   - How to diversify and launch ads on new platforms.   - Plus a lot more!

Today I’m excited to welcome back my business partner and the co-founder of OMG Commerce - Chris Brewer.  Chris Brewer is a seasoned entrepreneur who’s successfully started and sold multiple businesses in the advertising and marketing space.  In 2010 he and I started OMG Commerce. Since then we’ve consulted with, partnered with and provided agency services for HUNDREDS of eCommerce stores.  We’ve seen nearly everything - the good, the bad, and the ugly of eCommerce.  In this episode, we break down the biggest X Factors of success from our perspective as we’ve observed a lot of winners and a lot of, um….not so much winners.  Hopefully, you have as much fun listening as we did recording this...  Here’s a quick look at what we cover:  The importance of Lifetime Value of a Customer (LTV) and how to    measure it and cultivate it. Why businesses that are too “romantic” about their own ideas are destined to struggle. How the best eCommerce stores think about and leverage Amazon Pop Quiz - Chris lays out his top eCommerce metrics and give you the ability to rate yourself on how well you know your core numbers. A big mistake eCommerce store owners make when looking for an agency How to start on a new traffic source Plus much more!   As always, we’d love your feedback on iTunes.

Amazon truly is a jungle.  Legitimate competitors are chomping at your heels vying for your rankings and clicks.  Unscrupulous and even fraudulent competitors are wreaking havoc and forcing a “race to the bottom” with product prices.     In this episode I interview John Bullard Sr.  John has a unique perspective on Amazon.  First off, he’s a successful seller with a $3 million per year private label Amazon business.  He also has 30 years of experience as a retail wholesaler.  On top of that, he owns and operates a fulfillment center.  Finally, he’s the host of Pro Seller Talk a paid community bringing insights and training to Amazon sellers.     Here’s a quick look at what we cover as John and I get “in the trenches”... Top Amazon Trends for 2018  - including the end of retail arbitrage Brand registry and brand gating - what you need to know How to diversify using Walmart marketplace - plus a couple of little known functionality on Walmart you have to know about to be successful.   The need for multiple streams of traffic. Fulfillment tips and trends - how to keep up with consumers growing demands on fulfillment.     As always we’d love your feedback, comments, or questions on our Facebook page (link).  

Logan Christopher doesn’t do anything halfway.  He’s one entrepreneur you likely wouldn’t want to challenge in a test of strength.  Logan is thin but deceptively strong.  He’s deadlifted 505 lbs, rack pulled 1,000 lbs.  In his spare time, he juggles flaming kettlebells and pulls fire trucks with his hair.  Not making this up.  Check out the details at legendarystrength.com or visit his YouTube channel (https://www.youtube.com/user/LegendaryStrength).     While this is impressive and interesting, this is not why I had Logan on the show.  He’s also a  successful eCommerce store owner.  Like most successful store owners, Logan is doing a lot of things right. I think you’ll find this talk inspirational and educational.     Here’s a quick look at what we cover:   - How info marketing style content can drive traffic and sales - How daily emailing can still work in 2018 - Conversion improvements by lining up with charity - Affiliate marketing for rapid growth - How long form sales pages can work for eCommerce - Benefits of long-form product pages - Logan’s favorite traffic sources - recent conversion improvements - Plus more   I hope you enjoy this conversation as much as I did!