Rashad in Conversation

Dr. Neda Maria Kaizumi has recently graduated from Harvard Business School in Data science & Business analytics program. She works as VP Business Excellence and analytics in FREYR Battery and is a project member of writing new standard for artificial intelligence ethics & security together with International standard organization. She is enthusiastic, energetic, result oriented and digital forerunner with extensive International experience in strategic planning and leading global teams in multinational organizations and especially in Energy sector, renewable and clean battery. She is also experienced in operational development and organizational structure, Technology, AI, machine learning & Deep Learning. She speaks at various conferences & is an author. Neda is affiliated with the standards body of Norway: Norsk Sertifisering You can connect with Nada on LinkedIn

Erik K. Rueter, PMP, PMI-ACP (he/him), founder and President of Human-Centered Success LLC, has over 20 years of professional experience across diverse industries. He has worked for tech start-ups, colleges and universities, a Grammy®-award-winning production company, and healthcare organizations. He has been a public policy analyst, marketing and public relations director, and now a senior project manager at the American Marketing Association.  He has co-authored two papers on health inequity in oncology nursing and contributed to the book Mastering Solution Delivery. He has lectured at various colleges and organizations ranging from Medtronic to the San Antonio Spurs. He recently founded Human-Centered Solutions LLC, a consulting organization focused on creating more inclusive spaces through servant leadership.  He holds a BA in neuroscience from Wesleyan University, MicroMasters in Design Thinking and Project Management through the Rochester Institute of Technology, and certification in diversity and inclusion from Cornell.  If you enjoyed this episode, please hit subscribe, so you get all recent conversations with professionals from around the world working with Quality.

Following diagnosis of HIV/AIDS in 2006, Roland campaigned for disability rights in the Foreign & Commonwealth Office as Diversity & Equality Officer and Learning & Development Adviser. He was elected Chair of the Disabled Staff Network is now a self-employed Consultant. A Fellow of the Royal Society of Arts (RSA), member of the Chartered Institute of Personnel and Development (CIPD), the Chartered Institute of Management (CMI) as well as the Institute of Training and Occupational Learning (ILM). Author of ‘Ripples from the Edge of Life’ (www.ripplesfromtheedge.com), Roland is awarded Best Personal & Professional Coaching Company - South England and Disability & Inclusion Consultant of the Year - Greater London (2016 HR & Training Awards: CV HR Magazine). He co-founded the disability mediation standards for the College of Mediators; and is a finalist in the 2019 National Diversity Awards (Role Model for Disability). You can connect with Roland on LinkedIn and Twitter If you enjoyed this episode, please hit subscribe so you get all the recent conversations with professionals from around the world working with Quality.

Diana Catalina Beltran coaches, consults, and educates hospitality and tourism organizaAons under Astrapto LLC on sustainability operaAons, green team building, procurement, greenhouse gas accounAng, and carbon offse:ng iniAaAves. She teaches online from Europe on various subjects, including quality service, at the University of Southern California (USC) for the Master of Science in Hospitality and Tourism Program. In prior roles, Diana served as a corporate learning and development manager for North and LaAn America at Wyndham Hotels & Resorts CorporaAon. In other posiAons, she managed the development and implementaAon of sustainability-based programs as the Sustainability and InnovaAon Manager for the Wyndham Worldwide CorporaAon. Diana held property posiAons at the Grand HyaP New York and Sofitel Miami in various operaAve roles, including Sustainability Manager and Social Responsibility Manager. She has also taught at Florida InternaAonal University (FIU) and Universidad ArgenAna de la Empresa (UADE).

Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award. A highly visible leader with a talent for initiating and driving change, specialized in CX/EX (customer / employee experience) Management and strong believer in the power of customers, with a track record of success, he has supported several companies transform to customer centricity and gain service related awards.

John Jones is an IT Management Executive with over 25 years  of experience leveraging technology to drive organisational change by increasing efficiencies and performance. He Acts as a change agent, transforming business strategy through data-driven decisions and Champions innovation with a focus on developing flexible, scalable solutions. His experience is diverse  in both private and public sector with cross-functional, technical and non-technical community groups. John has Extensive knowledge in technology, leadership and project management. He is a Respected leader in both highly-matrixed environments and in the project and program management public sector community.

Susannah Clarke is one of Process Management International Managing Partners. She works closely with clients to plan, design and develop events and programmes to transform their process performance, whilst building the skills and capabilities of their teams. She also hosts 2 podcasts , Leading for Business Excellence and Uncommon Sense. Susannah joins me in a conversation sharing her successes and also giving us a brilliant confession. As one of PMI’s Managing Partners, Susannah works closely with clients to plan, design and develop events and programmes to transform their process performance, whilst building the skills and capabilities of their teams. She also hosts 2 PMI podcasts , Leading for Business Excellence and Uncommon Sense. Susannah has worked extensively in the learning and development sector. Prior to joining PMI, she was EMEA Partner Director for Oracle Corporation, an active member of the Oracle Women’s Leadership Team and part of the Oracle High Performer programme. In addition to her love of technology and learning, she is passionate about the development of leaders, and partnering with them to help sharpen their performance and realise their full potential. As an Executive Coach, she works with clients to achieve tangible results for themselves and their organisation.

Dr. Claude Khalil An accomplished seasoned pharmacist specialised in the pharmaceutical industry, her career path is paved with sound knowledge of Pharmaceutical sciences, regulations, and quality management systems. Her passion for project management and healthcare was translated by giving back to community in Teaching and Training Pharmaceutical sciences and Project management frameworks in well-known universities. Claude graduated from Saint Joseph University Faculty of pharmacy, Beirut. She holds an MBA degree from Newport University California. She is a Project Management Professional certified from Project Management Institute  Her major strengths are in the wide and deep knowledge of current Good Manufacturing Practices, development of generics formulations, and pharmaceutical and health care regulated environment, with an important experience in Project management for the healthcare sector. In addition, she is accredited for Organizational transformation and Quality Management Systems. She is a speaker at various national and international conferences related to Healthcare and Project management. You can connect with Claude on LinkedIn and Twitter   If you enjoyed this episode, please hit subscribe so you get all the recent conversations with professionals from around the world working with Quality.

William is a Senior Quality Leader with 18 years in the Quality and Management system profession. He has worked across 4 different industries and is currently working as a Senior Operational Quality Lead for Inmarsat, where he owns the internal audit programme and is responsible for deploying BS EN 9100:2018 and ISO 9001:2015 across the operational division of the business. In his spare time, he does a lot of volunteering and is the Chair of the global Audit Special Interest Group (SIG) for the Chartered Quality Institute. The SIG recently held an international hybrid conference with over 240 attendees, it is a passion of his to share and learn in such a rich environment. When he is not volunteering, he can be found hill walking or spending time with his wife and new pup! A fun fact, he holds a third-degree black belt in Tae Kwon Do and is also a classically trained pianist. You can connect with William on LinkedIn If you enjoyed this episode, please hit subscribe so you get all the recent conversations with professionals from around the world working with Quality.

As a coach and leader, Rhian holds integrity, inclusion and relationships at the heart of what she does. Having originally qualified as a nurse, she progressed into the education. She realised quickly that to maximise her potential, and the potential of those she works with, there had to be trust, transparency and compassion, which is integral in positive relationships. Rhian has extensive experience of strategic, structured consultancy, and focus leaders on achievable and realistic targets through effective coaching. Having worked as a leader in the education sector for many years, her aim now is to translate what she has learned, by supporting other leaders. 'I believe that, by focusing on integrity and a relational approach, leadership can change for the better and will maximise potential all round'. You can connect with Rhian on LinkedIn and Twitter