Rashad in Conversation

Hussain Ali MEng CQP MCQI is a Senior Quality Manager with a track record in Construction and across different industries, Hussain is currently working on the Qiddiya Project, a key 2030 vision GIGA projects, in Saudi Arabia. Previously worked on the Super Sewer Project (Tideway) in London, Heathrow Airport, and helped to build two new power stations in South Africa with Eskom. Hussain has actively participated  in different working groups within the Chartered Quality Institute (CQI), focusing on developing specialised training for construction industry quality professionals and helping to develop robust model for the Cost of Quality. He is also a mentor, guiding other Quality Professionals to achieve chartered status with the CQI. His career is rooted in a commitment to elevating the role of a Quality Manager, beyond the current expectations, and driving impactful change within the realm of Quality Management.

Michael is CX* thought leader and creator of the CX Excellence Framework used by organisations around the world.  Michael spent over a decade in the USA working with GE Health on their world-wide Patient Experience programme. He also worked with USA brands such as Harley Davidson, IBM, Microsoft, MBNA, Citibank, FAO Schwartz, American Airlines, Dell, HP and Miller beer. Michael returned to Ireland in 1994 and set up the Dialogue Marketing agency creating award winning campaigns for organisations across many sectors and B2B/B2C Markets. Michael is passionate about CX and in 2014 launched The CX Company, a CX consultancy and Employee Experience (EX) communications and embedding group.   Michael spends much of his time educating organisations about the benefits of CX and founded The CX Academy in 2019 to provide certified online CX learning. The CX Certificate, Diploma and Essential courses are recognised as the global standard for CX certification and today operate in 90+ countries. He speaks and writes passionately about the CX discipline. He has spoken at conferences around the world and shares best practice insights on CX/EX* Excellence delivery helping companies to have greater success with their projects.

Mohammed Diab is Quality Assurance Manager with over 15 years of experience in quality management systems, quality auditing, welding, and non-destructive testing. He has managed large-scale projects of over than 2 billion dollars in value, and teams of about 160 members. He holds numerous certifications, including ASQ CMQ/OE, ASNT NDT Level III, IRCA Principal Auditor QMS ISO 9001:2018, PMP, and more. Throughout his career, Mohammed has been committed to continuous learning and professional development for himself and those around him. Mohammed is a co-author of two books: one being a mindmap companion book for the ASQ Certified Manager of Quality - Organisational Excellence, and the other is Welding Procedure Specification (WPS) & Procedure Qualification Record (PQR) Practical Guide, which has maintained a customer satisfaction quality level above 94% for over five years.

Kevin Newey (CQP, MCQI) - the driving force behind cutting-edge innovation as the Chair of the Greater Peterborough & Cambridge branch and the visionary Global Head of Quality at Graphcore. With Graphcore's groundbreaking Intelligence Processing Unit (IPU) technology, Kevin is part of a team that empowers creators to forge the future of machine intelligence, unlocking untapped human potential. With a remarkable 25-year journey through the realms of high tech, software, semiconductors, biotech, and pharmaceuticals, Kevin is your go-to expert in business transformation, governance, and assurance. He thrives on his passion to harness technology's transformational power, shaping a brighter and more equitable world for all.

Here are the highlights from episodes with my guests in the previous 12 episodes. I have learned a lot, and I hope you did too.

A values-driven Chartered Quality Professional with a proven pedigree in creating, implementing, and managing best-in-class Quality, Health, Safety and Environmental (QHSE) management systems. A leader in governance and compliance who can coach, mentor, and empower the workforce to create a collaborative culture built on engagement that demonstrates excellence in risk management and sustainable business practice. Susan Samaroo CQI MCQP is the Group Quality Manager at Precision NDT LLC. She is the Vice Chair of the Caribbean Branch supporting Quality Professionals with the Chartered Quality Institiute, volunteers with the Gloucester Branch, and the Digital Transformation special interest group. You can connect with Susan on LinkedIn

Dr. Neda Maria Kaizumi has recently graduated from Harvard Business School in Data science & Business analytics program. She works as VP Business Excellence and analytics in FREYR Battery and is a project member of writing new standard for artificial intelligence ethics & security together with International standard organization. She is enthusiastic, energetic, result oriented and digital forerunner with extensive International experience in strategic planning and leading global teams in multinational organizations and especially in Energy sector, renewable and clean battery. She is also experienced in operational development and organizational structure, Technology, AI, machine learning & Deep Learning. She speaks at various conferences & is an author. Neda is affiliated with the standards body of Norway: Norsk Sertifisering You can connect with Nada on LinkedIn

Erik K. Rueter, PMP, PMI-ACP (he/him), founder and President of Human-Centered Success LLC, has over 20 years of professional experience across diverse industries. He has worked for tech start-ups, colleges and universities, a Grammy®-award-winning production company, and healthcare organizations. He has been a public policy analyst, marketing and public relations director, and now a senior project manager at the American Marketing Association.  He has co-authored two papers on health inequity in oncology nursing and contributed to the book Mastering Solution Delivery. He has lectured at various colleges and organizations ranging from Medtronic to the San Antonio Spurs. He recently founded Human-Centered Solutions LLC, a consulting organization focused on creating more inclusive spaces through servant leadership.  He holds a BA in neuroscience from Wesleyan University, MicroMasters in Design Thinking and Project Management through the Rochester Institute of Technology, and certification in diversity and inclusion from Cornell.  If you enjoyed this episode, please hit subscribe, so you get all recent conversations with professionals from around the world working with Quality.

Following diagnosis of HIV/AIDS in 2006, Roland campaigned for disability rights in the Foreign & Commonwealth Office as Diversity & Equality Officer and Learning & Development Adviser. He was elected Chair of the Disabled Staff Network is now a self-employed Consultant. A Fellow of the Royal Society of Arts (RSA), member of the Chartered Institute of Personnel and Development (CIPD), the Chartered Institute of Management (CMI) as well as the Institute of Training and Occupational Learning (ILM). Author of ‘Ripples from the Edge of Life’ (www.ripplesfromtheedge.com), Roland is awarded Best Personal & Professional Coaching Company - South England and Disability & Inclusion Consultant of the Year - Greater London (2016 HR & Training Awards: CV HR Magazine). He co-founded the disability mediation standards for the College of Mediators; and is a finalist in the 2019 National Diversity Awards (Role Model for Disability). You can connect with Roland on LinkedIn and Twitter If you enjoyed this episode, please hit subscribe so you get all the recent conversations with professionals from around the world working with Quality.

Diana Catalina Beltran coaches, consults, and educates hospitality and tourism organizaAons under Astrapto LLC on sustainability operaAons, green team building, procurement, greenhouse gas accounAng, and carbon offse:ng iniAaAves. She teaches online from Europe on various subjects, including quality service, at the University of Southern California (USC) for the Master of Science in Hospitality and Tourism Program. In prior roles, Diana served as a corporate learning and development manager for North and LaAn America at Wyndham Hotels & Resorts CorporaAon. In other posiAons, she managed the development and implementaAon of sustainability-based programs as the Sustainability and InnovaAon Manager for the Wyndham Worldwide CorporaAon. Diana held property posiAons at the Grand HyaP New York and Sofitel Miami in various operaAve roles, including Sustainability Manager and Social Responsibility Manager. She has also taught at Florida InternaAonal University (FIU) and Universidad ArgenAna de la Empresa (UADE).