FULL COMP: The Voice of the Restaurant Industry Revolution

Today we speak with Mindy Segal, James Beard award winner and successful restaurateur about her own personal revelations and the massive impact it had on her life, her business and her team. For more her restaurant go to https://www.mindysbakery.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Today we chat with John Tallichet of Specialty Restaurants Corporation. A company his father started and grew to 80 restaurants. Today we talk about the evolution of that company over the years and the new course John has set for his family and his restaurants. For more on SRC visit https://www.specialtyrestaurants.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Great teams win games. Great coaches breed great teams. So, how do we become a great coach. What qualities do we need to possess to ensure that no matter what we've got a winning team on our hands. Melissa Koujakian is a winning coach. Every restaurant she's run has gone on to become a wild success and that's no accident. Today we talk about her intentional style of leadership, the importance of enthusiasm and the secrets behind building a team that lasts. For more Republique visit https://republiquela.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

When the pandemic hit and delivery became king, it was an ugly process all the way around. The transition to delivery and takeout was wrought with issues on our end. And the delivery companies bit off way more than they could chew. But, for the most-part, we've figured our end out. Our offering, packaging and workflow are exactly where they need to be 18 months later. But can the same be said for the delivery companies? Today we chat with Ben Jones, the founder of Skipcart who's betting big that value in delivery will be defined by who's most reliable, not the cheapest. Together we'll analyze the current hurdles related to delivery and what Skipcart is doing to overcome them. For more on Skipcart go to https://www.skipcart.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

We're running out of options, as a species. Sustainability is more than a catchphrase these days, it's a moral obligation and a consumer expectation. But what does sustainability look like in action? Is it scary? Is it expensive? Is it even a realistic endeavor considering the thousands of other things we have going on at the moment? Today we talk with Chef Matt Orlando. He's a damn good chef and restaurateur. How good? When he opened his AMASS, Rene Redzepi and Thomas Keller invested. He's also leading the charge in sustainable practices and today he runs us through the things he does to protect the planet which protecting his pocketbook. For more on AMASS visit https://amassrestaurant.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Restaurant folks are cowboys, right? We're pirates on a ship shooting from the hip and trusting our guts to point us in the right direction. But, to be honest, that hasn't always served me well. What has always served me well, is looking at the data and planning accordingly. And, when I look to the future, I use the information I can pick up now to forecast the best path forward. That's what led to this conversation with the folks over at Oracle. They just completed a massive survey of thousands of restaurant customers in an effort to determine exactly what our customers want and what they'll expect from us in the new year. Today we sit down with Mike and Simon from their leadership team to run through what the data says and how we should interpret it. To read the full report click here.  FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

If you had a crystal ball and could see the future of our industry, who'd be delivering the food? Did I say who? What is delivering the food? This isn't going to be a show about autonomous automobiles traveling at 1 mile an hour down the sidewalks in your neighborhood, because I just don't see that getting the job done. Today we're talking with Yariv Bash of Flytrex, a company using arial drones to deliver food for restaurants in the United States today. Let's take a peek into the not so distant future of food delivery. TIME-STAMPED SHOW NOTES [2:30] We're going to the moon!: Creating Flytrex [5:20] The Vision: Hot, orderly, quiet, noninvasive, and affordable. [6:35] Y'all, It's official; we live in the future: The drone delivery process [8:32] The logistics: A degree of magnitude more efficient [9:20] The Simplicity: If you have a driver's license, you're overqualified to operate the system. [10:42] The future of the future: Who's going to compete with Flytrex? [11:38] Distance and Timing: Straight lines, no stops, no traffic jams [12:21] The Cost: Sure beats the pants off of 30% to 3PDs. [13:02] The Location:  Why North Carolina was a win-win place to start [13:43] The plan: 80 million back yards [14:18] The Limitations: What if I live in an apartment? [15:14] The Process of Perfection: Making all the moving parts work for all stakeholders involved [16:19] The Customer: Reconciling the needs of all involved [17:15] The Software: Arranging the 1's and 0's to satisfy end-user preferences [17:55] The Milestones: Federal approvals, Operations, and Tech Regulations [18:45] Coming to a City Near You: Market considerations [19:15] The Timeline: Projections for national availability [20:09] What you need to know as a restaurant owner: This is a win-win-win solution [20:45] From one dreamer to the millions of dreamers listening: Believe in your vision For more on Flytrex visit https://www.flytrex.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

When did you give up on the idea of balance? How many promises have you broken to yourself or to friends and family? It's so damn hard because the needs of our businesses are immediate and constant. The fires we put out on a daily basis are sometimes literally so how can we step away? How do we unplug without shooting our future selves in the foot? Tamara Loehr has an idea and it's pretty compelling. She advocates for blending and, in today conversation, walks us through the step by step process of seamlessly blending our personal life with our professional life. TIME STAMPED SHOW NOTES [2:35] The juggling act: The merit of asking permission and refusing to apologize [5:25] Setting boundaries and establishing a rhythm [6:49] Training your team: Putting systems in place that establish and uphold expectations [8:55] Establishing core values, bucket lists, and how to have fun on the way through [11:05] The value of doing the opposite: Creating magic by following your gut instincts [14:16] Beginning to blend: From overwhelm to a value-driven life [17:20] The power of mentors: Who to take advice from if you're trying to bring in 10M a year [18:44] Communicating in Color Blocks: Categorizing your conversations for maximum effect [20:02] The Power and Place for EOS, Scaling Up and Net Positive: When to use what to create maximum impact [22:17] Slicing your pie: Unpacking and implementing the systems for getting started [24:40] Living life on your own terms: Creating an effective support system [29:25] Lessons learned: Money, community, and the value of carts before horses For more on blending check out https://www.loehrblend.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Without question, one of the foundational elements of our industry's future is food delivery. But, almost two years into the delivery revolution, many of us are still struggling with execution and profitability. But what if there was a roadmap that could guide us toward success? Today we chat with Carl Orsbourn & Meredith Sandland, authors of Delivering the Digital Restaurant. Together, we tackle the big ideas in the book and offer some actionable advice on how you can capitalize on the massive demand out there for food delivery. TIME STAMPED SHOW NOTES [2:30] Building the playbook: The Origin Story [6:08] Translating marketing: Understanding your niche's values [7:35] The right offering for the right location [8:20] Giving the customer what they want: Making money while experimenting [9:50] Converting your customers off the delivery platforms [13:40] Expanding revenue through delivery: How to serve your consumer demand [17:20] Ghost Kitchens: The fundamentals of success [20:47] Strategies for Surprise & Delight through delivery [24:50] The rise of personalization & The future of Dine-In: It all comes down to data [28:14] Shaping your restaurant to serve [30:23] A hopeful view for the industry To pick up their book visit https://www.deliveringthedigitalrestaurant.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

If you want to know the truth, without one ounce of sugarcoating, just call Brian Malarkey. The Celebrity Chef  has spent almost two decades betting big on his version of what success looks like. Big venues, high stakes and higher revenues. Post pandemic, where everything is thinking small and capitalizing on a flush economy, he's taking a different path. In today's episode Brian and I chat about how he got to where he is today and where he thinks we're headed as an industry. TIME STAMPED SHOW NOTES [2:10] Learning on someone else's dime: Wisdom on running restaurants [3:22] Generating Income 101: Decide if you're cooking for the elite or cooking for the masses [4:19] The benefits of larger venues [5:05] Crushing the big game: Making it rain in The Roaring 20's (Part II) [7:18] Brand Awareness: Love me or hate me, they will show up. [8:24] The Business of Celebrity: Core focuses [10:50] The key to training your staff for a true hospitality experience [13:30] New deals: How to bargain with your landlord [16:57] Opinion: Why ghost kitchens are stupid [18:14] The steps to achieve success: Studying the playbook [20:03] What to avoid: Lawyers, monster kitchens, and cooking for other chefs [21:49] Plagiarism is a form of flattery: It's right there in front of you For more on the chef visit https://www.brianmalarkey.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls