SMACK Hospitality

Buckle up, hospitality fans, this episode is double trouble on the mic! Glenn Hausman, Podcast Host and initiator of THE No Vacancy Podcast, joined Flo to discuss how one moves from editing hip-hop videos to running one of the biggest podcasts in hospitality. Flo and Glenn chat about personal branding, career moves, and why AI will never be able to replace real human connections. Glenn gets real about his early struggles, the podcast boom, and the importance of showing up as your true self. If you’re looking for a lesson on authenticity, passion, curiosity, and how to skyrocket your own personal-brand… then listen closely to this one! What moment during a hotel stay makes you most excited? Enjoy the show!

What do sustainability, the future of hospitality, and King Charles III have in common? Turns out, more than you’d think – and Glenn Mandziuk, CEO of the World Sustainable Hospitality Alliance, is here to spill the tea (or should we say, the royal Earl Grey?). In this episode, Glenn met with Phil to chat about what sustainability really means for #hospitality and tourism and how ‘the Alliance’ is planning to get the whole industry on board to go #netpositive. From practical tips to planet-sized challenges, he keeps it real about why going green isn’t just a trend – it’s the only future. Glenn paints a clear picture of how hospitality can step up and lead the way to a greener planet – with actionable insights for big and small players to tackle issues like modern slavery, food waste, and other sustainability topics – one initiative at a time. Hit play and join the conversation! Enjoy the show!

How to avoid cranky customers and rainy days 🌧☂ Ever wondered what happens when a #climate scientist becomes a travel enthusiast? Meet Nick Cavanaugh, who turned his PhD in atmospheric physics into a solution for weather-impacted #travelplans. In this Breaktime episode, Lisa chatted with the founder and CEO of SensibleWeather, who is planning to make travel more predictable one booking at a time with "weather guarantees" - automatic reimbursements when Mother Nature doesn't cooperate with your vacation plans. From analyzing snowfall in Berlin to protecting beach days in Hawaii, Nick's innovative approach combines complex weather data with simple, consumer-friendly insurance products. His company helps guests overcome dampened travel experiences, whether they're planning a ski trip or a golf getaway. Enjoy the show!

What makes The World’s 50 Best Hotels award so iconic? In this Breaktime episode, Mari has a delightful chat with Emma Sleight, Head of Content at The World’s 50 Best Hotels - aka the Oscars of hospitality. Emma gives us a peek into the special award categories, like the SevenRooms Icon Award, Flor de Caña Eco Hotel Award, and Nikka Best New Hotel Award… plus all the behind-the-scenes magic that comes with being the list every #luxuryhotel dreams of making. Get ready for insider insights, plenty of laughs, and a fresh perspective on what it takes to reach the top! What’s the one thing you think every hotel should have to make it onto The World’s 50 Best Hotels list? Enjoy the show!

What's the secret behind leading a team to the World’s 50 Best Hotels award? Hint: It’s not just a killer minibar! John Blanco, General Manager of Capella Bangkok, sits down with Phil to share his journey. From chef to hotel industry pro, John’s worked on every continent and brought those global insights with him to create a winning team at Capella. It’s a mix of leadership, passion, and a whole lot of hard work (with a dash of fun along the way, of course ). Tune in and find out what makes Capella Bangkok truly stand out. Now we’re turning the spotlight on YOU! What’s the magic that makes a hotel stand out? The little details? The big ideas? Drop your thoughts in the comments. Enjoy the show!

SVP Development for EAME - Hyatt How does Hyatt approach hotel development? For this episode Felicity Black-Roberts Senior Vice President of Development for EAME at Hyatt met with Fritz at the FHS world to chat about hotel development in Europe and the Middle East. They explored how the hotel investment landscape has transformed and what this could mean for the hospitality industry's future. Felicity gives us a peek into how Hyatt is positioning its brands to meet the unique needs of each acquisition – and the benefits that big brand names offer to hotel owners. What would your ideal brand portfolio look like? Hit play, relax, and enjoy some top-tier insights that might just change the way you think about the industry. Enjoy the show!

CEO KARL LAGERFELD Ever dreamed of living in Karl Lagerfeld’s world of fashion and design?  Well, it’s about to get real!  In this SMACK episode Pier Paolo Righi, CEO of Karl Lagerfeld, shares exclusive insights on how the brand has evolved since the maestros passing, his visionary approach to luxury, and the creative legacy he left behind. Fritz and Pier Paolo met during #FHSworld to discuss how Pier is guiding Karl’s intimate vision for the brand forward. This conversation is packed with style and insider details.  And, of course, we explore their latest move into #hospitality with Lagerfeld’s plans for #brandedresidences. Imagine stepping into a space that captures the essence of the iconic #Lagerfeld style - every bit as glamorous and timeless as you'd expect… and sweatpants would most likely be forbidden.  Tune in on our website for the full elegance. Enjoy the show!

Director European Business Development @Montgomery Group This is hotter than your morning coffee! Join us for our very first #Breaktime episode on SMACK! Mari is kicking things off with Mieke Berkers, Director of European Business Development at Montgomery Group, who’s giving us the inside scoop on the Independent Hotel Show Munich making its first German appearance. Ever wonder why this #event is such a unique show for hoteliers? Or why Munich is the perfect spot? Mieke’s got the answers - plus some fun insights into what’s next for boutique hotels. So, if you’re up for a little inspiration and some fresh ideas, this one’s for you. Come hang with us and hear what’s brewing! Enjoy the show!

Senior VP of People & Culture @Radisson Hotel Group Are you the driver of your career or just a passenger along for the ride? In this episode, Pat sits down with Daniel Afonso, Senior VP of People & Culture at Radisson Hotel Group, and trust us, staying stagnant is not on the agenda. Daniel shares his story – From a start in finance to his accidental start in hospitality, and how he seized every opportunity to create the life he wanted. They dive into what makes hospitality so addictive, and how to keep talent by offering hybrid roles that help them grow and evolve. For the Radisson team it’s all about training for skills and letting people experiment, learn, and thrive. Get ready for some real career talk with Daniel! Whether you're navigating through twists and turns or cruising toward your goals, Daniel's insights will inspire you to take charge and drive your career forward. Buckle up and tune in! Enjoy the show!

We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and the future of hospitality and its exciting global development. With the FHS World in Dubai just around the corner, Jonathan shared his insights on the Middle East’s remarkable transformation over the past two decades and highlighted various success factors for the sector, including the vital role of women. Guess what: Nothing works without…? Women, correct! ;) Jonathan explained why involving the topic of sustainability in his events is crucial, what impact new technologies like AI have in the field and he shared how hospitality investment conferences have evolved over the last 25 years. And if anybody knows, it’s him! As co-founder of the International Hotel Investment Forum (IHIF) Jonathan was largely involved in establishing successful hospitality events across the globe. As a member of the board, he serves as a trusted advisor to, among others, World Sustainable Hospitality Alliance, Freshontable and Envi Lodges. Luckily, Fritz has, for once, done his homework and asks Jonathan to spill the beans about some of his highlight moments, like an epic charity bike ride from Amsterdam to Berlin, skiing in Iran and unforgettable mishaps at award shows. Jonathan’s journey is nothing short of inspiring and this episode is packed with personal insights. Tune in and enjoy the show!