My guest for Episode #514 of the Lean Blog Interviews Podcast is Hugh Alley, an author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front-line leaders in core supervisory skills, and designing industrial facilities.  An industrial engineer, he has run three manufacturing and distribution firms, and a department in a government agency, teaching skills to over 1,000 front-line leaders.  He has written two books: Becoming the Supervisor: Achieving Your Company's Mission and Building Your Team, and The TWI Memory Jogger. He frequently speaks about supervision, quality, lean manufacturing, and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America. In today's episode, we explore the power of TWI (Training Within Industry), its impact on building trust and improving workplace culture, and stories of real-world applications in manufacturing and sports. From reducing cycle times to fostering better leadership, this episode covers key lessons in Lean methodology. Tune in to hear about Hugh's Lean origin story and his experiences in applying Lean principles across various industries. Don't miss out on a thoughtful discussion that blends Lean, leadership, and even hockey! Questions, Notes, and Highlights: What kind of government agency did you work for? How did you reduce lead times for occupational disease claims? What is your lean origin story? Where, when, and why were you introduced to lean? Was the word "Kaizen" used in your early lean experiences? Is job relations typically the starting point in TWI, or does it depend on the culture? What parallels do you see between sports coaching and leadership in the workplace? How can you tell if a workplace problem is due to tactics, teamwork, or culture? What role does continuous improvement play in sports teams' success, and can it happen game to game? How do you see the role of fear in leadership and coaching, and what impact does removing a "bully" leader have on a team? How can job instruction and job relations contribute to better workplace culture and performance? How do you approach the challenge of hiring the right people and fitting them into a lean system? How did TWI help one of your clients shorten training times and reduce bad product? What opportunities do you see for companies to create "practice days" similar to sports teams? How do you convince leaders to care about improving their supervisors' skills? What role does a coach or leader play in creating the right context for their team to succeed? What do you think makes a great player transition into a great coach? How do you use the TWI model to break down jobs and help people learn faster? What's your take on benchmarking against others in the industry? How did you help reduce patient waiting times in a medical lab by aligning priorities? Was Wayne Gretzky's coaching career unsuccessful, or did he just pick the wrong job? How do you translate great skills into effective coaching, and how does TWI help with that? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

My guests for Episode #512 of the Lean Blog Interviews Podcast are two of three co-authors of the upcoming book “Leading Excellence: 5 Hats of the Adaptive Leader” - Brad Jeavons and Stephen Dargan. Episode page with video, transcript, and more Stephen Dargan A diverse and inclusive, customer-centric, driven transformational leader with 20+ years of leadership experience spanning Australia and Europe. Stephen is a Shingo Institute Alumni, Shingo Facilitator and Examiner. He is a graduate of the Australian Institute of Company Directors and a certified Lean Six Sigma Black Belt. Brad Jeavons Brad Jeavons is a senior leadership coach focused on helping improve themselves and their organisations to create a better future economically, socially and environmentally for future generations. He is host of the Enterprise Excellence Podcast and Community and author of the book Agile Sales: Delivering Customer Journeys of Value and Delight. Brad was a guest back in episode 416, June 2021. In this episode, Brade and Steve share insights into the key concepts of adaptive leadership, including the importance of understanding individual team members, cultivating psychological safety, and the five essential leadership hats: Inspire, Train, Support, Coach, and Direct. Brad and Stephen also discuss real-life applications, the significance of leadership shadow, and the critical role of serving the growth of others to drive organizational excellence. Questions, Notes, and Highlights: What are some factors contributing to low employee engagement? Can you elaborate on the concept of the leadership shadow and its impact? What behaviors help cultivate psychological safety and engagement? What does it mean to be a leader who serves, and why is it important? How can leaders develop the ability to be adaptive or situational? What are the five hats referenced in the subtitle of your book? Why is controlling emotions crucial for leaders, and how can they improve this skill? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

In a captivating discussion, Steve Pereira, a workflow expert with over two decades of experience, and Andrew Davis, a former Buddhist monk turned product leader, dive into flow engineering principles. They emphasize the importance of psychological safety for effective collaboration and continuous improvement. The duo shares insights from their writing journey, balancing structured processes with innovation flexibility. They also explore the significance of accepting imperfections, inspiring a healthier workplace culture that embraces creativity and learning.

In this special live-streamed bonus episode of the Lean Blog Interviews podcast, host Mark Graban is joined by Paul Critchley for an impromptu experiment in recording a live podcast. The episode begins with a brief introduction and a discussion about the decision to try a live format. Paul Critchley, a seasoned Lean consultant, shares his background, detailing his journey from a mechanical engineer in the automotive industry to his current role as a Lean practitioner and consultant. He highlights his experiences working with Toyota and Pratt & Whitney, emphasizing the practical application of Lean principles in various industries, including aerospace. Summit info: https://newenglandleanconsulting.com/summit/  The conversation then shifts to Paul's upcoming event, the New England Lean Summit, scheduled for September 12-13, 2024, in Cromwell, Connecticut. Paul discusses the summit's agenda, which includes workshops, sessions, and a Lean Happy Hour. He expresses his excitement about bringing together Lean professionals from diverse industries to foster learning and networking in a fun and engaging environment. Paul also introduces the New England Lean Collaborative, a member-based organization aimed at building a community of Lean practitioners in the New England region. He explains the collaborative's activities, such as book clubs, site tours, and resource sharing, designed to facilitate continuous learning and improvement. The collaborative: https://newenglandleanconsulting.com/the-nelc/  The episode wraps up with Mark and Paul addressing a viewer's question about implementing Lean practices in small companies with limited resources. Paul advises starting small, focusing on incremental improvements, and maintaining momentum through continuous, manageable changes.   Throughout the episode, Paul emphasizes the importance of creating a psychologically safe environment for learning and experimenting with Lean practices, highlighting the benefits of fun and engagement in the process. The episode concludes with a reminder of the event details and an invitation for listeners to join the New England Lean Summit and Collaborative.   00:01:24: Guest Introduction - Paul Critchley   00:03:00: Paul's Career Background   00:03:39: Discussion on Practicing Lean - https://practicinglean.com/   00:05:02: New Projects and Endeavors   00:05:29: New England Lean Summit Introduction   00:06:08: Details about the New England Lean Summit   00:07:04: Summit Logistics and Activities   00:09:02: Lean Happy Hour Concept   00:10:00: Hope for Future Annual Events   00:10:19: Overview of the New England Lean Collaborative   00:11:00: Functioning of the Collaborative   00:11:42: Membership Benefits and Activities   00:12:48: Discussion about Industry Participation   00:14:23: Lean Tools and Concepts   00:15:23: Connection with Bob Rush and Workshop Details   00:16:36: Fun Activities Planned for the Summit   00:17:01: Emphasizing fun and networking at the summit   00:17:39: Lessons from Pascal Dennis at Toyota   00:18:31: Incorporating a DJ at the conference   00:19:48: Creating a relaxed and engaging atmosphere   00:21:02: Unique conference experiences   00:22:00: Opportunities for

My guest for Episode #511 of the Lean Blog Interviews Podcast is Sam Yankelevitch, a distinguished global operations executive who has dedicated his career to advancing Lean principles, effective communication, and innovative problem-solving. Sam's journey began with managing international projects and optimizing processes in various industries. His expertise and passion for continuous improvement have made him a sought-after speaker, workshop trainer, and corporate coach. Episode page with video, transcript, and more Sam is one of the speakers and facilitators at the upcoming Global Lean Summit Event, being held in Indiana this September. Since 2014, Sam has leveraged his vast knowledge by producing popular online courses that have reached over 500,000 students worldwide. His contributions to LinkedIn Learning include highly-regarded courses such as "Root Cause Analysis" and "Improve Communication Using Lean Thinking." Sam's ability to distill complex concepts into actionable insights has earned him a dedicated following among professionals seeking to enhance their skills. In addition to his educational endeavors, Sam recently ventured into fiction writing with his debut book, An Interview with Failure. This unique narrative explores the lessons learned from setbacks and the value of embracing failure as a stepping stone to success. Before establishing himself as an influential educator and author, Sam held several key positions, including Vice President and General Manager at a German-based automotive supplier and President and CEO of Ideace, Inc., an international manufacturer and exporter. His diverse background and hands-on experience provide a rich foundation for his teachings. Sam holds an Industrial Engineering degree and an Executive Master's in Financial Management, further solidifying his expertise in operational excellence and strategic leadership. In this episode, we discuss the pivotal role that effective communication plays within the framework of lean thinking. We also explore how clear, concise, and consistent communication can significantly enhance problem-solving capabilities, streamline processes, and foster a culture of continuous improvement. Sam shares his insights on the common communication pitfalls that organizations face and offers practical solutions to overcome these challenges using lean methodologies. Additionally, we preview Sam's upcoming workshop at the Global Lean Summit, where he will be leading a session on lean communication. This workshop aims to equip participants with hands-on tools and techniques to improve communication within their organizations. Attendees will learn how to adapt lean principles to enhance clarity, reduce misunderstandings, and ensure that everyone in the organization is on the same page, thereby driving better results and fostering a more collaborative work environment. Questions, Notes, and Highlights: Tell us about the workshop you're doing at the Global Lean Summit. What are some core communication problems that Lean thinking addresses? Can you explain the concept of operational definitions from Dr. Deming? How can Lean methods improve communication in an organization? What's your lean origin story? How did your international experience influence your Lean approach? What were some challenges you faced when implementing Lean in the automotive industry? What advice would you give to someone leading a Lean transformation? How do you reframe failure as a learning opportunity? Can you tell us about your book, "An Interview with Failure"? How do you build trust in a coaching relationship? What's the importance of commitment conversations in leadership? How do you handle the word "accountability" in a positive way? How does communication serve as a precondition to quality? What can leaders do to improve their communication skills on the shop floor? What are the benefits of standard work and 5S in a high-mix, low-volume environment? How can Lean tools like Smed and Andon be applied to communication processes? What lessons have you learned about leading and motivating people throughout your career? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

My guest for Episode #510 of the Lean Blog Interviews Podcast is Karen Martin, Founder and CEO of TKMG and TKMG Academy, appearing for the fifth time. Episode page with video, transcript, and more She is the author of books including The Outstanding Organization, Clarity First, and Value Stream Mapping. In this episode, we discuss mistake-proofing in lean practices, exploring its significance in various industries. The conversation begins with a light-hearted discussion about the "five-timers club" and Mark's "ZERO hat" from the Patient Safety Movement Foundation, which symbolizes the goal of zero harm in healthcare. Karen shares her extensive background in quality improvement and lean management systems, emphasizing the importance of building quality at the source. Drawing on the teachings of Dr. W. Edwards Deming and the Toyota Production System, Karen and Mark discuss the psychological impact of striving for zero harm, debating whether it is an inspiring goal or potentially demotivating. The episode also explores real-world examples of organizations achieving zero harm and the cultural shifts required to reduce errors. Karen introduces the TKMG Academy and its comprehensive courses designed to enhance lean practices, including the new mistake-proofing course co-developed with Mark. Her passion for quality improvement and continuous learning shines through, offering listeners valuable insights into achieving operational excellence. Questions, Notes, and Highlights: Why is quality such a passion for you? Why did you want to add the mistake-proofing course to the TKMG Academy catalog? What are some common barriers to achieving zero harm in healthcare? How do you differentiate between mistakes and errors? How do you handle situations where the work system isn't at fault, but the individual continues to make mistakes? Can you tell us more about the "slow work" movement? What are your thoughts on final inspection versus quality at the source? How do you address the challenge of maintaining standards in training and process design? Could you elaborate on the spectrum of mistake-proofing from 100% prevention to error reduction? How does the TKMG Academy help organizations with continuous improvement? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

I'm very happy to be participating in Jared Thatcher‘s “Global Lean Summit” event this September in Indiana. I'll be there to network and learn, which includes time visiting a Toyota Material Handling factory (an entire day!) I'll be speaking and facilitating: A workshop on Psychological Safety as a Foundation for continuous improvement A learning session featuring Dr. Deming's “Red Bead Game“ A fun keynote talk on warning signs and mistake-proofing Learn more and register Here's a 13-minute conversation that I had with Jared about the event.

My guest for Episode #509 of the Lean Blog Interviews Podcast is Ankit Patel, the founder of My Business Care Team, a BPO company providing services for optometrists, and co-founder with his wife Classic Vision Care, an optometry group in Atlanta. Episode page with transcript and more With a strong background in Lean methodology, Ankit has worked as a Lean consultant at Dell and the Cleveland Clinic, driving process improvements and coaching executives.  He holds a Master's degree in Positive Organizational Development and a Bachelor's in Industrial Engineering.  Recognizing talent acquisition challenges, Ankit partnered with a Filipino team to source skilled, cost-effective staff for various business functions. He now leverages AI for hiring and automation to optimize his optometry practice and BPO services, applying Lean principles to drive efficiency and growth. In this episode, Ankit shares insights from his journey, starting as a lean consultant at Dell and the Cleveland Clinic, and transitioning into optometry, where he focuses on building patient relationships and enhancing processes through lean principles and AI technology. Mark and Ankit discuss the challenges and opportunities of integrating AI in business processes, the importance of positive organizational development, and how appreciative inquiry can drive team alignment and engagement. Ankit also highlights the role of the Entrepreneurial Operating System (EOS) in managing small businesses and improving training and development with AI tools, offering valuable lessons for anyone interested in continuous improvement and innovative approaches in healthcare and beyond. Questions, Notes, and Highlights: What is positive organizational development, and how did you come to study it? How did your experience at Cleveland Clinic influence your involvement in your current business? How do you balance focusing on optometry with the potential to expand into other medical practices? How do you prioritize where to use AI in your processes without falling into the trap of using it because it's trendy? Can you share an example of improving a process before thinking about automating it with AI? How rapidly is AI technology advancing, and how does that impact your ability to adjust its use in your business? How do you see AI tools facilitating faster PDCA or PDSA cycles in continuous improvement practices? What led you to the positive psychology approach, and how does it differ from traditional organizational development? How do you apply appreciative inquiry in your work, and what impact does it have on team alignment and engagement? Can you discuss the origin and growth of your new business involving AI and BPO for optometry? What role does EOS (Entrepreneurial Operating System) play in managing your business? How do you evaluate the effectiveness of training and development using AI tools? How do you communicate your practice's focus on building patient relationships in your marketing and branding? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

My guest for Episode #508 of the Lean Blog Interviews Podcast is Mike Hoseus, Executive Director of the Center for Quality People and Organizations and President of Lean Culture Enterprises. Episode page with video, transcript, and more He supports organizations in their lean journey, focusing on leadership and cultural aspects of the lean transformation. He is an adjunct professor with the University of Kentucky's Center for Manufacturing. Michael Hoseus developed his TPS skills at Toyota Motor Manufacturing Kentucky, where he worked at the General Manager level in both Production and Human Resources, being mentored by his Japanese sensei. His Toyota process experience includes production, engineering, maintenance, safety, personnel, employee relations, benefits/payroll and training and development. He learned first-hand how Toyota's success hinges on integrating their production and human systems to create the Toyota Way.  He's co-author, with Jeff Liker, of Toyota Culture: The Heart and Soul of the Toyota Way — which received the Shingo Publication Award in 2009 In this episode, Mike shares his extensive experience with Toyota, where he developed his TPS skills at TMMK in Georgetown, Kentucky. We take a deep dive into key topics such as the importance of psychological safety in lean leadership, the origins of the andon cord, and how to build a high-performance culture. Mike discusses his journey from Toyota to helping other organizations with lean transformation, emphasizing the critical role of leadership in fostering a culture of continuous improvement. He shares insights on problem identification and problem-solving, the significance of respect and trust, and the intentional development of a lean culture. Join us for this engaging conversation with valuable lessons and stories from Mike's career. Don't miss out on the chance to learn from one of the leading experts in lean culture and transformation. Mike is also organizing a Kentucky learning tour, “High-Performance Culture and Lean Leadership,” from October 15 to 17… I'll be there and am very much looking forward to it. Use code GRABAN to save $500.

My guest for Episode #507 of the Lean Blog Interviews Podcast is Wendy K. Smith, co-author of the book Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. She’s also one of the keynote speakers at this year's AME (Association for Manufacturing Excellence) annual conference. Episode page with video, transcript, and more Enter to win a copy of the book! Wendy is the Dana J. Johnson professor of management and faculty director of the Women’s Leadership Initiative at the Lerner College of Business and Economics, University of Delaware. She earned her PhD in organizational behavior at Harvard Business School, where she began her intensive research on strategic paradoxes—how leaders and senior teams effectively respond to contradictory yet interdependent demands. Working with executives globally, she has been a noted keynote speaker and teacher for audiences worldwide. Her research, published among the top journals in the field, has received numerous awards, including the Web of Science Highly Cited Research Award (2019, 2020, and 2021) for being among the one percent most-cited researchers in her field. Wendy lives in Philadelphia with her husband, three children, and the family dog. In this episode, Wendy discusses strategic paradoxes and how leaders can effectively navigate contradictory yet interdependent demands. Our conversation covers practical examples from Lean Manufacturing and the Toyota Production System, highlighting how "both/and thinking" can lead to innovative solutions and improved performance. Wendy also shares the emotional and cognitive challenges of embracing paradoxes, offering insights into how organizations can create environments that support dynamic, integrative thinking. This episode is a deep dive into the nuances of leadership, organizational behavior, and the power of embracing complexity in problem-solving. Questions, Notes, and Highlights: What are strategic paradoxes? The need or opportunity to break paradoxes? Good examples of both/and thinking in different businesses? Origins in lean manufacturing Just-in-time but hold no inventory High quality but also super fast Focusing on both short-term and long-term? Opportunities for startups to exploit new both/and thinking? Process as a dirty word in startups? We can’t vs. we haven’t figured it out yet? Both/and focus on customers and employees? Connections to Amy Edmondson and Psychological Safety? The Dr. Brian Goldman TED Talk Give us a preview of your keynote talk for AME? A teaser… The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.