Today is a very special day in the Do Good to Lead Well universe! The podcast officially turns 100. It is hard to imagine how far we have traveled together in a very short time. It is impossible to do justice to the amazing conversations we have shared together. To mark this very special occasion, I curated some of the most inspiring and thought-provoking insights shared by the CEOs, bestselling authors, and TED speakers I have spoken with over the past 2 years. I picked the clips that attendees most commented on during or after the live broadcast. My goal on putting this episode together was to provide a masterclass on self-leadership. After sharing these powerful clips, I’ll provide my commentary, linking the threads together and connecting them with past guests. At the close of the episode, the tables are turned as Alan Mulally, the former CEO of Ford Motor Company and my collaborator on my latest book, asks me a question or two. I hope you enjoy this extended episode as much as I did putting it together. What You’ll Learn: • Why we need to manage things and lead people. • How radical respect is the foundation of leadership effectiveness. • Why the best leaders focus on continuous improvement. • How to better manage our egos • Delegation allows us to scale ourselves as leaders and uplevel our team members. • Ways to create an inclusive environment. • How to maximize personal accountability • Navigating conflict and leading with courage • Building resilience  • Mastering authentic leadership Podcast Timestamps: (00:00) - A Heartfelt Thank You (07:11) - Manage Things, Lead People with Stephen M.R. Covey (Bestselling Author of Trust & Inspire and The Speed of Trust) (13:27) - Radical Respect: A Foundation for Positive Leadership with Kim Scott (Bestselling Author of Radical Respect and Radical Candor) (17:27) - What Do I Need to Do to Be Better? With Dr. Lisa Calder (CEO, Canadian Medical Protective Association) (22:21) - Humility Is The New Smart with Ed Hess (Bestselling Author + Professor Emeritus, Darden) (27:01) - Unleashing the Power of Your Team with Sue Hutchison (President and CEO of Equifax Canada) (31:45) - The Power of Curiosity and Asking Questions with Tracey Black (Former CEO of Payments Canada) (35:38) - Give Things Away to Scale Yourself with Adam Bryant (Bestselling Author of The Leap to Leader and The Corner Office) (40:35) - Truly Creating an Inclusive Environment with Sally Helegesen (Bestselling Author of Rising Together and How Women Rise) (44:54) - How to Leverage the Upsides of Conflict with Matt Abrahams (Bestselling author of Think Faster, Talk Smarter) (51:32) - Leading with Courage with Doug Conant (Bestselling Author of The Blue Print + former CEO of Campbell Soup Company) (57:22) - The Maniac Pledge: A Mantra for Personal Accountability with Garry Ridge (Bestselling author + former Chairman and CEO WD-40 Company) (1:02:57) - Self-Compassion: An Underdeveloped leadership and life skill with Kristin Neff (Bestselling author and pioneering researcher) (1:08:35) - What Is Authentic Leadership? with Alan Mulally (Former CEO of Ford Motor Company) Key Topics Discussed: Positive Leadership, Managing Emotions, Emotional Intelligence, Mindset, Humility, Learning Moments, Asking Questions, Seeking Feedback, Resilience, Empathy, Accountability, Inclusivity, Delegation, Coaching, Curiosity, Active Listening, Leading with Courage, Vulnerability, Values, Productivity, Self-Discovery, Self-Leadership, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Do you think that asking for help is a leadership superpower? Join us as we sit down with Justine Hendricks, President and CEO of FCC, to answer this thought-provoking question and many others over the course of our discussion. We start by examining the importance of curiosity, particularly for CEOs who must navigate complex crises and uncharted territories. Justine shares her thoughts on maintaining an open mind and understanding different perspectives before jumping to solutions. Additionally, we discuss the critical role of communication and accessibility in leadership, emphasizing how these qualities help leaders adapt to today's dynamic environment. Justine takes us through the evolving workplace culture, emphasizing how humility and the willingness to ask for help have become essential strengths. Reflecting on significant events like George Floyd, she illustrates the profound impact of observation and reflection in addressing the root causes of crises. We delve into the emotional aspects of organizational transformation, highlighting how clear communication and linking changes to the company’s mission can build trust and resilience among employees. Finally, we explore the critical roles of authenticity and active listening in leadership. Justine shares her thoughts on the importance of balancing being true to oneself with maintaining awareness of the surrounding environment. We stress the importance of setting boundaries, celebrating small wins, and prioritizing well-being to cultivate a supportive and sustainable leadership approach. This episode offers a rich tapestry of insights, personal anecdotes, and actionable advice for anyone looking to enhance their leadership journey. What You’ll Learn: • The indispensable role of curiosity in CEO success • Embracing vulnerability and the strength in asking for help • Managing the emotional landscape of organizational transformation • Authenticity as a cornerstone of genuine human connection • The underestimated power of active listening • Prioritizing well-being for sustained leadership effectiveness Podcast Timestamps: (00:00) – What Are the Essential Leadership Qualities? (13:10) - The Power of Asking for Help (21:43) - Navigating Transformation and Challenge (34:20) - The Role of Authenticity in Strong Leadership (39:55) – The Importance of Active Listening in Leadership Excellence (46:23) - Prioritizing Well-Being in Leadership More of Justine: Justine Hendricks is the President and CEO of FCC, a Canadian federal crown corporation which offers financing, insurance, software, and more to Canada’s agriculture industry. With previous experience at RBC and Export Development Canada, Kristine has a wealth of knowledge to offer when it comes to building, leading, and empowering successful teams in business. She's a member of the University of Ottawa Board of Governors and currently sits on their Audit Committee. She earned an MBA from the University of Ottawa and a bachelor's degree from Carleton University. LinkedIn: https://www.linkedin.com/in/justine-hendricks-ab82664/ Key Topics Discussed: Leadership, Effective Leadership, Curiosity, Open-mindedness, Communication, Navigating Uncertainty, Crisis Management, Workplace Culture, Humility, Vulnerability, Asking for Help, Human Connection, Organizational Transformation, Authenticity, Active Listening, Well-being, Setting Boundaries, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

What if the secret to successful leadership lies not in expertise but in empathy and purpose? Join us as we sit down with Dr. Lisa Calder, CEO of the Canadian Medical Protective Association, to uncover what it truly takes to lead with impact in today's fast-paced world. Dr. Calder, who brings a wealth of experience from her background as an emergency physician, shares her unique insights on synthesizing dynamic information and leveraging generalist skills to build and optimize expert teams, all while managing ego and understanding one's purpose. Explore the essence of intentional reflection in elevating your leadership practice. Dr. Calder shares practical strategies like the "five whys," mind mapping, and the use of a color-coded calendar to align professional and personal goals. These tools and strategies offer a roadmap for maintaining balance and focus in a demanding environment. Dr. Calder shares her personal wellness journey, emphasizing the importance of intentional energy management, authenticity, and vulnerability. We discuss how these qualities foster a supportive organizational culture and normalize mental health, setting clear boundaries for disconnecting from work. By role modeling healthy behaviors and embedding wellness practices into daily routines, leaders can significantly enhance both personal and organizational well-being. Tune in to discover actionable strategies for leading with empathy and resilience. What You’ll Learn: • Don’t aim to be the smartest person in the room: Be the best leader in the room • The value of generalist skills for 21st-century leadership • Manage our egos to manage our success • Why you need to know where you spend your time • The keys to effectively managing your energy • The parallels between sports leadership and building a peak performance company • How to instill EDI into the fabric of your organization Podcast Timestamps: (00:00) Keys to Successful Leadership (09:56) The Power of Reflection and Time Management for Leaders (22:37) Why the Best Leaders Care About Empathy (29:54) Fostering Resilience in Organizations (35:53) Promoting Wellness and Well-Being (41:02) Authenticity and Vulnerability: A Dynamic Duo for Leadership Excellence (47:15) EDI and the Need to Focus on Continuous Improvement More of Lisa: Dr. Lisa Calder is a distinguished healthcare leader, emergency physician, and researcher with a demonstrated history of working in hospital and healthcare settings. She excels in leveraging analytics to drive data-informed improvements in clinical care, with expertise in clinical research, patient safety, quality improvement, and medico-legal data analysis. As a collaborator, innovator, and team builder, Dr. Calder works across various departments within the CMPA and with healthcare stakeholders to enhance care safety through research. She is renowned for her dynamic teaching and presenting style, having received numerous awards for her contributions. Dr. Calder has published over 80 research papers, significantly advancing the CMPA's research profile in patient safety, obstetrical care, surgical care, and risk management. LinkedIn: https://www.linkedin.com/in/lisa-calder-8aa9b441/ Key Topics Discussed: Empathy, Purpose, Canadian Medical Protective Association, Managing Expert Teams, Managing our Ego, Effective Time Management, Reflection, Intentional Leadership, Coaching, Mind Mapping, Maintaining Balance, Focus, Emotional Intelligence, Wellness, Vulnerability, Mental Health, Energy Management, Authenticity, Organizational Culture, Meditation, Self-Awareness, Energy-Draining Activities, Mental Health Stigma, Boundaries, Role Modeling, Equity, Diversity, Inclusion, Continuous Improvement, CEO Success More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Is the traditional office becoming a thing of the past? In this episode, we sit down with Nick Bloom, Stanford professor and LinkedIn’s Top Voice on Remote Work, to uncover the transformative shifts in our work models that accelerated throughout the pandemic. With two decades of research behind him, Nick provides an in-depth look at how technology has revolutionized remote and hybrid work environments. We explore the rising popularity of hybrid work models, the slowdown of the return-to-office movement, and practical advice for executives and managers navigating this new terrain. Discover how different organizations are uniquely adapting to remote work, from consulting firms to call centers. Nick shares valuable insights on how to balance flexibility with performance and the profound benefits of remote work. We dive into the importance of tailored approaches based on job nature and organizational needs, offering crucial recommendations for both startups and larger companies who are embracing or considering hybrid models. Furthermore, we discuss the challenges of managing hybrid and fully remote teams, and the impact of these models on diversity, equity, and inclusion (DEI) initiatives. We close out the episode discussing mental health, employee retention, and the economic reshaping due to the "donut effect.” Join us for an enlightening conversation and stay ahead of the curve in the evolving landscape of the future world. What You’ll Learn: • The balance between flexibility and performance • How to tailor hybrid work for various roles and organizations • The benefits of remote work that equate to an 8% pay raise • Strategies for integrating successful remote work practices into your organization • The crucial role of choice and flexibility for mental health • Solving the mystery of remote onboarding • The ongoing shifts in workforce dynamics and hiring practices   Podcast Timestamps: (00:03) - Leading Remote and Hybrid Teams (10:29) - The Future of Hybrid Work Arrangements (17:04) - Remote Work Benefits and Considerations (20:28) - Strategies for Remote Work Integration (33:06) - Remote Work – Impacts on DEI and Productivity (43:40) - Mental Health and Remote Onboarding (52:00) – The Future of (Remote) Work More of Nick: Nick Bloom is a professor in the Department of Economics and, by courtesy, at the Stanford Graduate School of Business. He co-directs the Productivity, Innovation and Entrepreneurship program at the National Bureau of Economic Research (NBER) and is a fellow at both the Centre for Economic Performance and the Stanford Institute for Economic Policy Research. Bloom's research focuses on management practices, working with McKinsey & Company and Accenture to gather extensive data and conduct management experiments, and he has extensively studied the impacts of large uncertainty shocks on the U.S. economy. He lives on the Stanford campus with his wife and three children, maintaining a multi-lingual household influenced by his London roots and his Scottish wife. LinkedIn: https://www.linkedin.com/in/nick-bloom-86b79510b/ Key Topics Discussed: Remote Work, Hybrid Work, Nick Bloom, Future of Work, Technology Advancements, Managing Work,  Job Satisfaction, Employee Retention, Inclusion, Mental Health, Onboarding, Hiring Practices, Work Dynamics, Productivity, Flexibility, Connectivity More of Do Good to Lead Well: Website: https://craigdowden.com/LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever started down a conversational pathway and wish you could turn around and exit stage right? Despite our good intentions, we can find ourselves knee-deep in a complex and challenging situation. Our ‘Speak-First, Think-Later’ culture amplifies the potential risk. Join me in this month’s solo episode as I unveil a simple yet powerful three-step process, borrowed from an unlikely source—the comedian Craig Ferguson. We probe the depths of when to speak, what to share, and who should deliver the message, turning your communication into a deliberate and effective tool. Discover how asking ourselves these critical questions before speaking can steer us away from potential conversational pitfalls and guide us toward more meaningful interactions. What You’ll Learn: • A 3-step reflection process to guide if and how you contribute to crucial conversations • The importance of asking why you are sharing this message • The role of timing in effective communication • Being strategic about the messenger Podcast Timestamps: (00:00) Introduction (01:55) The Importance of Effective Communication (02:22) Introducing Craig Ferguson's Three-Step Process (03:25) Question 1: Does This Need to Be Said? (05:52) Question 2: Does This Need to Be Said by Me? (09:02) Question 3: Does This Need to Be Said by Me Now? (10:30) Applying the Three-Step Process in Real Life (14:16) Conclusion Key Topics Discussed: Meaningful Connection, Communication, Open-ended Questions, Self-reflection, Managing Relationships, Navigating Conflict, Emotional Intelligence, Craig Ferguson, Timing, Effective Communication, Actionable Tips, Personal Development More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Welcome back to the Do Good to Lead Well podcast, where the art and science of communication takes center stage. Join us as we engage with Stanford professor and communication maestro, Matt Abrahams, discussing the secrets unveiled in his best-selling book "Think Faster, Talk Smarter." From the power of open-ended questions to the finesse required for a graceful exit from a conversation, we cover it all and ensure that you walk away with skills that transcend the ordinary, transforming every interaction into a moment of engaging connection. Through a combination of science, neuroscience and applied practice, Matt brings a wealth of knowledge that will sharpen your ability to communicate. This episode isn't just about mastering the high-stakes world of spontaneous dialogue; it's about the nuances of everyday interactions. Listen in as we explore the underestimated skill of small talk, revealing how to navigate social exchanges with confidence and purpose. Discover the importance of asking open-ended questions, learn the art of exiting conversations without awkwardness, and appreciate the power of listening—skills that transform small talk from a dreaded chore into an opportunity for meaningful connections. Whether you're remote or face-to-face, we've got tips to help you communicate more effectively and engage listeners with greater equity and impact. Finally, we dive into the soft skills that often go unnoticed but can significantly influence our interactions. Unpack the strengths of introversion and how humor and cultural understanding play pivotal roles in effective communication. We also examine the evolving landscape of digital communication, including the strategic use of emojis and the importance of feedback in building a culture of open dialogue.  This episode promises to equip you with the tools necessary for becoming a more empathetic and impactful communicator in your personal and professional lives. Tune in, subscribe, and join us on this transformative journey to elevate your communication prowess. What You’ll Learn: • How to Conquer the Fear of Impromptu Speaking • The Strategic Art of Small Talk • Hybrid Communication: Best Practices • The Strengths of Introverts for Effective Communication • Navigating Cultural Nuances • Using Humor to Create Connection • Why Empathy is the Key Ingredient to Navigate Conflict • The Perils and Promise of Emojis • Effective Feedback Techniques • Improving Our Communication Is A Lifelong Journey Podcast Timestamps: (00:00) – The Power and Promise of Effective Communication (10:33) - Mastering Small Talk and Impromptu Communication (17:40) – Equity and Engagement in Communication (23:24) - Leveraging Lessons from Introversion, Humor, and Cultural Awareness to Elevate Your Impact (31:55) – Communication Secrets for Navigating Conflict (45:21) - Effective Use of Emojis and Feedback to Enhance Connection Key Topics Discussed: Communication Skills, Small Talk, Hybrid Communication, Humor, Conflict Management, Emojis, Feedback, Virtual Communication, Managing Anxiety, Public Speaking, Active Listening, Empathy, Radical Candor, Improvisation More of Matt Abrahams: Matt Abrahams is a renowned expert in communication, celebrated for his dynamic roles as a Stanford University lecturer, author, and podcast host. He teaches strategic communication at Stanford's Graduate School of Business, where he received the prestigious Alumni Teaching Award. As a sought-after keynote speaker and communication consultant, Matt has coached presenters for high-stakes events such as IPO roadshows, TED Talks, and World Economic Forum presentations. He hosts the award-winning podcast "Think Fast, Talk Smart" and has authored books like "Think Faster, Talk Smarter" and "Speaking Up without Freaking Out," which offer practical strategies for confident and effective communication. Website: https://mattabrahams.com/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wrestled with the relentless voice in your head that magnifies every slip-up and whispers doubts at the worst possible moments? I had the privilege of sitting down with Ethan Kross, an acclaimed authority on controlling the conscious mind and the inner mechanisms that govern our self-talk. Together, we dissect the phenomenon of ‘chatter’, those pesky negative thought loops that can ambush our emotional equilibrium. With a blend of personal insights and evidence-based strategies, this episode will you with the arsenal you need to tame these internal foes and lead a more poised, positive life We start by dissecting some common misunderstandings, shedding light on the importance of balancing emotional expression with solution-focused problem-solving when engaging with our own or other’s personal or professional challenges. Also, learn how to navigate the intricate dance of giving and receiving support with the finesse that builds true connections and effective leadership.  Next, we delve into the advent of the digital age, which has woven social media so intimately into our lives that it’s become a double-edged sword; capable of slicing through our confidence or defending our sense of community. Later in our conversation, we navigate the intricacies of how these platforms can amplify our internal chatter or, conversely, serve as lifelines of support and understanding.  Finally, we explore the transformative role of your environment on your mental chatter as we discuss how external factors can become critical allies in your quest for tranquility. From the calming influence of nature to the orderliness of your living and working space, discover how your surroundings can contribute to a more harmonious inner life. Join us for this immersive episode and leave feeling empowered to optimize the emotional tools at your disposal for a life with less chatter and more clarity. What You’ll Learn: • The link between emotional and social pain • The pros and cons of social media in managing our inner monologue • The transformative role of rituals and structured behavior in managing our chatter • How to give and receive emotional support • The answers lie within – why we hold the key to our chatter Podcast Timestamps: (00:00) – An Introduction to Chatter (14:15) - Understanding the Impact of Social Media (25:45) – The Power of Rituals (30:01) – How to Effectively Give and Receive Support (33:07) – Our Environment Shapes Our Chatter (44:51) –On the Importance of Negative Emotions and the Perils of Toxic Positivity Key Topics Discussed: Self-Leadership, Self-Awareness, Negative Thought Spirals, Emotional Well-Being, Rituals, Emotional Expression, Inner Critic, Self-Talk, Mental Mastery, Emotional Intelligence, Emotional Mastery, Resilience, Personal Growth More of Ethan: Ethan Kross is a renowned expert on controlling the conscious mind, an award-winning professor, and a bestselling author at the University of Michigan’s top-ranked Psychology Department and Ross School of Business. He investigates how self-talk impacts health, performance, decisions, and relationships. Born and raised in Brooklyn, he graduated magna cum laude from the University of Pennsylvania and earned his PhD in Psychology from Columbia University, followed by a postdoctoral fellowship in social-affective neuroscience. Kross's research is widely published and has garnered significant media attention. He is the author of the national bestseller "Chatter: The Voice in Our Head, Why it Matters and How to Harness It," and resides in Ann Arbor with his family. LinkedIn: https://www.linkedin.com/in/ekross/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Ever wonder what it takes to create a company culture that not only endures but thrives? Unlock the secrets as Dan Turner, the visionary CEO of Xperigo, pulls back the curtain on fostering a workplace where Mondays are the new Fridays. Throughout our enlightening conversation, Dan shares the ins and outs of nurturing core values that resonate at every level of the organization. He takes us on a tour from the early days of shaping Xperigo’s cultural identity to the present, where recognition systems and performance reviews are steeped in core values and principles. It’s a masterclass in making every employee an indispensable part of the company’s cultural journey. The episode is filled with strategies for authentically engaging with your team, from heartfelt meet and greets with new hires to championing a culture of support and recognition that turns workplace challenges into opportunities.  As we cast our gaze to the horizon, Dan reflects on the monumental shift in leadership and corporate ethos over the recent decade. The conversation turns to how the pandemic has catalyzed a departure from archaic command-and-control models towards embracing a more empathetic and trust-centric leadership style. Dan’s experiences and forward-thinking exemplify how a culture of care and authenticity doesn’t just elevate a business—it elevates everyone who comes into contact with it; both inside and outside of the organization. Join us and discover how these cultural shifts can lead to a future where business success and personal fulfillment are not mutually exclusive but interwoven threads of the same fabric. What You’ll Learn: • The Essence of a Purpose-Driven Culture • Practical Steps to Embedding Purpose • Creating Recognition Systems that Reinforce Core Values • Consistent Communication: The Key to Community Building • Culture Drives Peak Performance • How to Lead with Authenticity and Vulnerability • Sustaining Culture Wherever You Are • Embracing Change and Continuous Learning Podcast Timestamps: (00:00) The Secrets of an Award-Winning Culture – Practical Insights to Drive Exceptional Engagement (11:27) Never Stop Learning – The Role of Continuous Improvement to Sustain Excellence. (20:37) The Power of Employee Feedback (25:13) Vulnerability and Authenticity – A Dynamic Duo for Leadership Success (27:51) Nice Guys Don’t Finish Last in Business – They Win the Race (34:47) How Far Can We Take This? Keep Pushing to Challenge Yourself and Your Team More of Dan: Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition. LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca Key Topics Discussed Purpose-Driven Culture, Resilience, Employee Recognition, Award-Winning Corporate Culture, Leadership, Empathy, Trust, Fostering Employee Voice, The Power of Vulnerability, Caring Culture More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

This is the inspiring story of Dan Turner, CEO of Xperigo, a company that has been recognized multiple times as being one of Canada’s Most Admired Corporate Cultures. In the first part of this special two- part series, we unpack Dan’s improbable journey from tow truck driver to CEO. It shines a light on the grit, gumption, and the audacious goals that can lead any determined individual from the roadside to the corner office. Dan opens up about the role models that sparked his ambition and the confidence that grew from each small win, providing a blueprint for anyone ready to take the wheel of their career and steer it towards success. Dan and I dig into the parallels between the leadership qualities forged in the competitive fires of high school sports and how those skills translate seamlessly into guiding teams in a business setting. This episode is a playbook for dreaming big, crafting a winning strategy, and maintaining momentum in the darkest times. Together, we dissect the attributes that propel an individual from the starting line to the finish line, emphasizing the resilience that turns setbacks into setups for greater achievements. We wrap up our conversation with a candid look at the risks that lead to the greatest rewards and immerse ourselves in how to navigate the choppy waters of leadership during crisis. Our exchange sheds light on the value of authenticity, adaptability and the strength found in teamwork. Dan’s journey is not just a testament to his own success, but a beacon for those yearning to unleash their potential and make the climb from the ground floor to the C-suite. What You’ll Learn: • The power of role models • Why setting small goals is key to achieving big wins • The mindset needed to overcome self-doubt and set audacious goals • The role confidence plays in taking risks • How to celebrate small victories and build unshakable confidence • The parallels between sports leadership and building a peak performance company • The importance of adaptability and authenticity in navigating a company through challenging times Podcast Timestamps: (00:00) - From Tow Truck Driver to CEO (08:39) - Celebrating Wins and Building Confidence (15:18) - Overcoming Setbacks and Finding Motivation (20:44) - The Power of Leadership and Teamwork (30:29) - Setting and Achieving Big, Hairy, Audacious Goals (BHAGs) (39:58) - Taking Big Chances for Big Success (48:24) – Navigating Crisis Leadership (52:30) - Embracing Authentic Leadership More of Dan: Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition. LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca Key Topics Discussed: CEO Mindset, Success, Self-Belief, Grit, Teamwork, Big Goals, Self-Motivation, Navigating Setbacks, Authentic Leadership, Adaptability, Empowerment, Collaboration, Confidence, Resilience, Growth, Overcome Obstacles More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

Today Craig shares valuable insights on mastering our emotions. Emphasizing the importance of understanding emotions as data points, the conversation reveals how emotions, both positive and negative, play a crucial role in our lives by providing essential information about our state of well-being. Craig introduces the concept of 'Affective Labeling' as a powerful strategy for emotionally engaging challenges. He references a study from UCLA involving participants with a phobia of spiders to demonstrate how precisely labeling emotions can significantly reduce stress responses and facilitate closer engagement with fear-inducing situations. The episode underscores the importance of acknowledging and precisely labeling emotions to process them effectively and act constructively, offering listeners a practical approach to better handle their emotional well-being in personal and professional contexts. What You’ll Learn: • Affective labeling provides an action plan for addressing emotions. By accurately identifying how you feel, you can determine appropriate steps to align your emotions with your desired state. • Participants who labeled their emotions more precisely in a study experienced lower stress responses and engaged in more approach behaviors. • Avoiding or suppressing negative emotions can lead to increased intensity and difficulty in managing them. Podcast Timestamps: (00:00) Introduction (00:35) A Big Thanks to You (00:58) Mastering Emotions in Today's World (01:34) Understanding the Value of Emotions (05:35) The Power of Emotional Labeling (06:03) UCLA’s Spider Phobia Experiment (13:03) Applying Emotional Insights to Leadership and Personal Growth (17:42) Conclusion Key Topics Discussed: Affective Labeling in Emotions, Fears, Stress Response and Management, Emotional Awareness, Constructive Approach Behaviors, Positivity, Negativity More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/