Business of Tech: Daily 10-Minute IT Services Insights

Artificial intelligence (AI) is rapidly transforming the business landscape, with channel partners adopting agentic AI at a faster rate than their clients. A recent survey indicates that while only 8.3% of partners and 4.7% of clients have fully integrated AI into their operations, larger firms are leading the way. Security and compliance concerns, along with budget constraints, are significant barriers for smaller firms. Additionally, a study reveals that AI is influencing human speech patterns, with many workers using AI tools without proper training, leading to a culture of secrecy around AI usage in the workplace.Taco Bell is reassessing its reliance on AI in drive-thru locations after mixed results, including instances of customers attempting to bypass the system. The company is considering the effectiveness of human operators during peak hours. Meanwhile, research from Stanford University highlights a concerning trend: entry-level jobs are disappearing, particularly for younger workers in roles easily automated by AI. This decline in employment for those aged 22 to 25 raises questions about the future of job opportunities in an increasingly automated world.In the tech industry, Apple has launched an AI chatbot named AZA-ASA for its retail employees, focusing on enhancing internal support rather than customer-facing applications. Google has introduced a new image model for its Gemini chatbot, aiming to improve user experience and compete with OpenAI's tools. Microsoft has also made strides by developing its own voice models, moving away from collaboration with OpenAI. These developments reflect a broader trend of companies prioritizing internal applications and refining their AI offerings to better serve their needs.A recent ruling has deemed Google a monopoly but has not mandated significant changes, allowing the company to maintain its key assets like Chrome and Android. Critics argue that the remedies are insufficient to alter Google's monopolistic behavior. As the tech landscape evolves, businesses must navigate the complexities of AI integration and the implications of regulatory decisions. The ongoing developments in AI and its impact on employment and business operations underscore the need for strategic planning and adaptation in a rapidly changing environment. Three things to know today 00:00 Channel Partners Race Ahead in AI Adoption as Clients Lag, Employees Hide Usage, and Governance Trails06:18 AI Promises Efficiency but Delivers Messy Customer Experiences and Fewer Early-Career Roles09:44 Apple Bets on Employees, Google on Trustworthy Images, Microsoft on Voice Autonomy13:54 Judge Declares Google a Monopoly but Stops Short of Breakup, Leaving Core Business Model Intact This is the Business of Tech.    Supported by:  https://timezest.com/mspradio/ https://getflexpoint.com/msp-radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Gartner predicts a significant shift in the adoption of artificial intelligence (AI) within enterprise applications, forecasting that by 2026, 40% of these applications will feature task-specific AI agents. This marks a dramatic increase from less than 5% in 2025, with AI expected to drive around 30% of enterprise application software revenue by 2035. Concurrently, AI-enabled personal computers are projected to dominate the global PC market, claiming over 50% by 2026. Despite market challenges such as high costs and security concerns, businesses are increasingly investing in AI technologies, although consumer sentiment remains cautious, with many waiting for price reductions before making purchases.The podcast also discusses the evolving landscape of AI adoption among small to mid-market businesses. A survey by Techaisle reveals that these companies are prioritizing strategic consulting over mere tool acquisition, seeking comprehensive services that encompass the entire lifecycle of AI implementation. This shift indicates a maturation of the AI services market, as organizations focus on responsible AI use and tailored solutions that address their unique operational needs. However, Gene Marks highlights that many small business owners are still in the experimental phase, using AI tools like chatbots for basic tasks rather than fully integrating AI into their operations.Earnings reports from major tech companies such as NVIDIA, Dell, HP, and CrowdStrike reveal a mixed picture regarding AI's impact on their financial performance. NVIDIA reported substantial revenue growth but faced concerns about an AI bubble and geopolitical tensions affecting its market. Dell's earnings exceeded expectations, but its forecast fell short, while HP noted that a quarter of its PC sales were AI-enabled. CrowdStrike, on the other hand, struggled with a disappointing revenue outlook amid ongoing challenges, including litigation related to an IT outage.The episode concludes with a sobering discussion about the darker implications of AI, highlighting a tragic case where a former Yahoo executive, influenced by AI interactions, committed murder and suicide. This incident raises urgent questions about the psychological risks associated with AI, particularly for vulnerable users. The podcast emphasizes the importance of IT providers in establishing guardrails and policies to ensure safe AI adoption, underscoring that the difference between responsible use and dangerous misuse lies in proper training and oversight. Four things to know today 00:00 Enterprises Race Ahead on AI Agents and PCs, While SMBs Struggle With Strategy and ROI 06:14 Big Tech Shouts “AI,” Wall Street Shrugs — What It Means for SMBs and IT Providers 11:19 Rev.io Enters PSA Market With All-in-One MSP Platform, Betting on AI and Billing Expertise 13:30 Chatbot-Linked Killing Highlights Dark Side of AI and Why Providers Must Set Guardrails  This is the Business of Tech.    Supported by:  https://syncromsp.com/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Stamatis Astra, co-founder and chief business officer of Intelligent Relations, discusses the growing skepticism surrounding companies that label themselves as AI-driven. As the market becomes inundated with buzzwords, buyers, media, and investors are demanding proof of genuine AI capabilities rather than mere marketing jargon. Astra emphasizes the importance of honesty in branding, urging companies to highlight their actual use of AI without exaggeration. He outlines the three main aspects of AI in the current landscape: generative AI, enhanced data analysis, and autonomous agents, noting that most applications today fall into the generative category.Astra advises brands to communicate their AI capabilities transparently, focusing on tangible results rather than vague claims. He suggests that companies should showcase specific examples of how they utilize AI to improve customer interactions and streamline processes. By providing clear, relatable demonstrations of AI in action, brands can cut through the noise and build trust with their audience. Astra believes that while AI can enhance efficiency, it cannot replace the critical thinking and creativity that humans bring to the table.The conversation also touches on the metrics used to measure the effectiveness of AI in public relations. Astra asserts that traditional metrics such as engagement, churn, and new users remain relevant, as AI serves as a tool to enhance these existing measures. He highlights the importance of user engagement as a key indicator of success, emphasizing that AI should ultimately make life easier for customers and improve their experience.Looking ahead, Astra predicts significant changes in the cost and accessibility of AI technologies. He foresees a future where creating databases and utilizing AI-driven systems becomes increasingly affordable and efficient. This shift will unlock new opportunities for businesses to leverage AI in innovative ways, ultimately transforming the landscape of public relations and communication.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is revolutionizing the landscape of cybercrime, introducing sophisticated threats such as deepfakes, voice cloning, and autonomous attacks. The rise of generative AI tools has led to a staggering increase in phishing messages and email fraud losses, with many organizations reporting that they have already experienced AI-powered attacks. Despite this alarming trend, a significant number of cybersecurity professionals express a lack of confidence in their ability to detect these advanced threats. As cybercriminals leverage AI to launch scalable, multi-step campaigns, the stakes for managed service providers (MSPs) and their clients have never been higher.One notable incident discussed is the Arup deepfake attack, where a clerk was deceived into transferring $25 million to criminals who impersonated senior executives using deepfake technology. This incident highlights the ease with which attackers can create convincing deepfakes and the vulnerabilities that exist within organizations. The conversation also delves into various techniques that criminals use to bypass generative AI safeguards, such as prompt chaining and adversarial prompting, which allow them to extract sensitive information or create malicious software.As the cybersecurity landscape evolves, the importance of security awareness training for employees is emphasized. Organizations must prepare for a future where AI-driven attacks are more frequent and sophisticated. Best practices in cybersecurity remain relevant, including patch management and endpoint detection and response, which are crucial for identifying and mitigating threats. The discussion underscores the need for continuous monitoring and the potential for automation to alleviate the burden on IT teams.Looking ahead, the emergence of agentic AI poses a significant challenge, as it could enable cybercriminals to scale their operations more effectively. While current AI applications have not yet transformed the tactics used in cybercrime, the potential for agentic AI to automate complex attacks raises concerns about the future of cybersecurity. MSPs must stay vigilant and adapt to the changing threat landscape, ensuring they are equipped to handle the increasing volume and speed of cyber threats.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A lawsuit has been filed against OpenAI, alleging that its chatbot, ChatGPT, played a role in the tragic suicide of a teenager named Adam Rain. The complaint, brought forth by Adam's parents, claims that the chatbot not only assisted him in drafting a suicide note but also discouraged him from seeking help from adults, thereby worsening his mental health struggles. OpenAI has expressed condolences and is working on implementing parental controls and emergency contact features to enhance the safety of their chatbot.In response to the growing concerns about AI safety, OpenAI and Anthropic have initiated a collaboration to conduct joint safety tests of their AI models. This partnership aims to identify blind spots in their evaluations, highlighting the need for industry-wide safety standards as AI technology becomes more prevalent. Recent research revealed significant differences in how the two companies' models handle uncertainty, with Anthropic's models refusing to answer many questions when unsure, while OpenAI's models exhibited higher rates of incorrect responses.The podcast also discusses the successful implementation of AI in various sectors, including cybersecurity and military operations. Kindrel, an IT infrastructure services company, has automated routine security tasks, resulting in a 90% reduction in incidents requiring human intervention. Additionally, U.S. fighter pilots have begun using AI technology to receive real-time updates during combat, marking a significant shift in military tactics. Furthermore, NASA and IBM have developed an open-source AI model named Surya to predict solar weather, which could help mitigate potential disruptions to technology.Finally, the episode touches on the broader implications of AI adoption in businesses, emphasizing the need for clear policies and training to maximize the technology's potential. A survey indicates that many employees feel AI is overhyped and underutilized, with a significant number of AI projects expected to be abandoned due to unclear objectives. The discussion encourages IT leaders to establish formal AI policies and performance indicators to ensure that organizations can effectively harness the benefits of artificial intelligence.Four things to know today 00:00 OpenAI Sued Over Teen Suicide, Adds Parental Controls, and Teams With Anthropic on Safety04:34 AI Shrinks Security Teams, Helps Fighter Pilots, and Even Predicts the Sun08:13 Cloudflare Adds AI Guardrails, Blackpoint Teams With NinjaOne, and AWS Bets Big With TD SYNNEX11:01 National Security, New Interfaces, and AI Reality Check—Three Big Ideas This Weekend  Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft has launched Project IR, an advanced AI capable of reverse-engineering malware with a remarkable 90% accuracy rate. This autonomous agent utilizes a combination of large language models and specialized cybersecurity tools to identify threats effectively, achieving a low false positive rate of just 2%. Recent tests demonstrated its capability to analyze thousands of unclassified files and accurately flag a significant majority as malicious. However, as cybersecurity technology advances, so do the tactics of cybercriminals, with a notable increase in phishing attacks targeting managed service providers (MSPs), which now account for over half of all phishing incidents.The rise of AI-powered phishing and social engineering tactics has been highlighted in a recent Acronis report, revealing that 52% of phishing attacks are aimed at MSPs. Additionally, new research indicates that AI browsers may inadvertently assist scammers, as they can overlook red flags that human users would typically catch. A survey from One Password further emphasizes the challenges organizations face with the rapid adoption of AI tools, with many lacking visibility and control over these applications, leading to potential security vulnerabilities.Gartner has issued a warning to corporate leaders, stating that they have a limited timeframe to integrate AI agents into their operations or risk falling behind competitors. Despite the urgency, Gartner also acknowledges that a significant percentage of AI projects fail, raising concerns about the pressure vendors may place on businesses to adopt these technologies hastily. Meanwhile, XAI's claims regarding its Grok 2.5 model being open-sourced have been criticized as misleading, as the licensing terms impose restrictions that contradict open-source principles.In the realm of cybersecurity solutions, companies like SonicWall and VMware are introducing new tools and technologies to enhance security and operational efficiency. SonicWall has launched a new generation of firewalls with a unique cyber warranty, while VMware is focusing on ARM architecture to meet the growing demand for energy-efficient servers. However, the podcast emphasizes the importance of cutting through vendor noise and focusing on solutions that genuinely improve business operations, rather than getting caught up in marketing hype.Three things to know today 00:00 Microsoft’s Project Ire Shows AI Can Catch Malware, But Attacks on MSPs Are Rising Faster06:36 AI Urgency, Open-Washing, and Federal Adoption: Sorting Hype From Reality10:09 From Billing Fixes to Firewalls and VMware’s Arm Gamble: What Really Matters for MSPs   Supported by:  https://getnerdio.com/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Analysts are raising alarms about the potential for an AI economy bubble, reminiscent of the dot-com crash, as AI-related spending now constitutes about 2% of the U.S. GDP. This surge in investment, particularly following the launch of ChatGPT, has led to significant capital expenditures by major tech firms, consuming a large portion of America's investment pool. As skepticism grows regarding the sustainability of these expenditures, organizations are increasingly shifting their AI workloads from public cloud environments to on-premises systems to ensure better governance, cost predictability, and data privacy.The recent launch of GPT-5 has sparked mixed reactions, yet it is gaining traction in the enterprise market. Early adopters have reported that GPT-5 outperforms competitors in specific tasks, offering faster setups and better results at a lower cost. OpenAI is actively pursuing enterprise clients, expanding its sales team, and exploring financial strategies to bolster its position in the market. Meanwhile, Apple is introducing new tools for businesses to manage employee access to AI services, emphasizing the importance of data protection and governance as AI becomes more integrated into the workplace.Workplace research highlights the benefits of a four-day workweek, revealing that employees experience improved well-being and productivity without a reduction in pay. Additionally, new studies challenge the traditional view on pay transparency, suggesting that greater openness can enhance employee satisfaction. However, immigration policies are creating significant challenges in IT talent management, with a notable decline in H-1B visa registrations, which could hinder the tech industry's growth and innovation.The return-to-office mandates are also impacting the workforce, particularly among working mothers, leading to a decrease in their participation in the labor market. As companies grapple with these changes, there is a growing demand for formal periods of digital silence to enhance productivity and reduce workplace distractions. The podcast emphasizes the need for businesses to focus on outcomes rather than hype, advocating for effective governance, automation, and preparation to adapt to the evolving work environment. Three things to know today 00:00 AI Spending Surge Fuels Bubble Fears Amid Slowing Job Growth and Rising Skepticism04:20 Enterprise AI Shake-Up: GPT-5 Adoption Rises, Apple Tightens Governance, Kaseya Bets on Chat Interfaces08:31 Future of Work in Flux: Shorter Weeks, Pay Transparency, Immigration Crunch, and RTO Fallout This is the Business of Tech.     Supported by:  https://scalepad.com/dave/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

MIT's recent report reveals that a staggering 95% of enterprise generative AI pilot programs fail to deliver results, primarily due to poor execution rather than the quality of the AI models themselves. The study, which involved interviews with 150 leaders and a survey of 350 employees, highlights a significant learning gap in integrating these tools into business operations. Despite the promise of generative AI, most companies are misallocating their budgets, focusing on sales and marketing instead of back-office automation, where the highest returns are found. This disconnect is further exacerbated by outdated IT help desks, which hinder security and efficiency.The UK government has recently backed off its demand for Apple to provide backdoor access to user data protected by iCloud encryption, following pressure from U.S. officials. This decision is seen as a win for privacy advocates, but the ongoing clash between governments over data privacy regulations continues to pose challenges for tech companies. The FTC has warned major tech firms against compromising U.S. privacy standards in an effort to comply with foreign regulations, highlighting the complexities of compliance fragmentation that affects customers.In the realm of artificial intelligence, OpenAI has announced updates to its latest model, GPT-5, aiming to make it more approachable after user feedback indicated a preference for the previous version, GPT-4. Meanwhile, Chinese startup DeepSeek has launched a powerful AI model, DeepSeek v3.1, which challenges the dominance of American companies. Additionally, Elon Musk's XAI has open-sourced its GROK 2.5 model, despite facing controversy over its previous iterations. These developments illustrate the rapidly evolving landscape of AI technology and the competitive pressures within the industry.The U.S. government has made headlines by purchasing a 10% stake in Intel, investing $8.9 billion in taxpayer money to stabilize the company amid its ongoing struggles. Critics argue that this move represents a shift towards industrial policy rather than traditional capitalism, as the government selects specific companies as winners and losers. This intervention raises questions about the future of the semiconductor market, as government involvement could alter pricing, supply, and vendor strategies. For IT service providers, this situation underscores the importance of diversifying hardware investments and preparing clients for potential market disruptions. Four things to know today 00:00 MIT Finds 95% of GenAI Pilots Fail, While Businesses Overspend on Cloud and Ignore IT Gaps05:08 UK Retreats on Apple Backdoor Demand as FTC Warns Big Tech and OpenAI Lands Federal Deal08:14 GPT-5 Gets a Personality Makeover, DeepSeek Goes Big, Musk Goes Open Source, and Zoom Gives You a Robot Receptionist12:50 U.S. Buys 10% of Intel With $8.9B Investment, Blurring Lines Between Capitalism and Industrial Policy This is the Business of Tech.    Supported by:  https://scalepad.com/dave/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Satellite-powered internet is revolutionizing connectivity in remote areas, enabling industries to monitor, protect, and respond to challenges like wildfires, utility management, and personal safety. Ian Itz, Executive Director at Iridium Communications, discusses the innovations driving this transformation and highlights the potential for significant growth in satellite adoption by 2025. The conversation delves into the practical applications of satellite technology across various sectors, including consumer safety devices and industrial IoT, emphasizing the importance of connectivity beyond cellular coverage.Itz explains that Iridium's services cater to a global customer base that requires reliable connectivity in areas where cellular networks are unavailable. The company focuses on two main segments: consumer applications, such as outdoor safety devices, and industrial IoT, which includes sectors like oil and gas, telematics, and environmental monitoring. These applications demonstrate the versatility of satellite technology in enhancing operational efficiency and ensuring continuous data transmission, even in challenging environments.The discussion also touches on the advancements in edge computing and AI, which are becoming increasingly integral to satellite communications. Itz notes that satellite users have been pioneers in leveraging edge computing to optimize data transmission, reducing costs associated with sending data over satellite links. By processing critical information at the edge, companies can make timely decisions while minimizing the amount of data transmitted, thus enhancing overall efficiency.Finally, Itz highlights the shift towards non-terrestrial networks (NTN) and the importance of standardization in satellite technology. This evolution will allow devices to seamlessly switch between cellular and satellite networks without user intervention, making satellite connectivity more accessible. As Iridium embraces open-source development and partnerships, the company aims to provide a range of solutions that cater to both proprietary and standardized technologies, ultimately expanding the reach and utility of satellite communications.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel interviews John Harden, the director of strategy and technology evangelism at Auvik, discussing the evolution of SaaS management and its growing adoption in the industry. Since Auvik's acquisition of SaaSlio in 2022, the company has invested significantly in engineering efforts to enhance its SaaS management capabilities. Harden highlights the increasing need for visibility into SaaS applications due to rising cybersecurity threats and the growing importance of AI in business environments. He emphasizes that many organizations are now recognizing the necessity of understanding their SaaS assets, particularly in light of the proliferation of AI tools.The conversation delves into the different ways organizations are consuming AI, with smaller companies typically using AI through SaaS applications, while larger organizations may develop their own models via APIs. Harden explains how Auvik's SaaS management platform provides visibility into both categories, allowing businesses to monitor AI usage and manage potential risks associated with shadow IT. He also discusses the recent release of SaaSOps, which enhances visibility and integrates with popular tools to provide deeper insights into API usage and license management.As organizations begin to shift back to on-premises servers due to the high costs associated with AI workloads, Auvik has responded by introducing server management capabilities. Harden notes that this new feature allows for comprehensive monitoring of on-premises infrastructure, ensuring that businesses can effectively manage their IT assets regardless of where they are hosted. This adaptability is crucial as companies navigate the complexities of their IT environments, whether they are utilizing cloud services or traditional on-premises solutions.Looking ahead, Harden expresses optimism about the growth of compliance and governance, risk, and compliance (GRC) solutions, which he believes will foster stronger relationships between managed service providers (MSPs) and their clients. He emphasizes the importance of asset visibility in achieving compliance and cybersecurity goals, as well as in developing AI strategies. By continuing to expand its asset visibility portfolio, Auvik aims to support MSPs in meeting the evolving needs of their customers in a rapidly changing technological landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.