Business of Tech: Daily 10-Minute IT Services Insights

Forrester's list of top 10 emerging technologies for 2024, including generative AI and quantum security. Challenges faced by CISOs in aligning with CEOs. Importance of integrating security into early planning. Significance of Single Sign-On for small businesses. Impact of cyber insurance on defenses and cloud security measures. Evolution of AI in property management and copywriting, with concerns about job displacement.

Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while others face job security risks in tasks that can be automated. The potential risks of hollowing out the workforce with generative AI automation were also emphasized.Secondly, the episode delved into the Windows on ARM experience, noting improvements in app compatibility but challenges in gaming and device issues. The discussion highlighted the importance of real-world performance for businesses, especially in SMBs, and the promising future for Windows on ARM with more ARM64 native apps expected. The rapid pace of improvement in app compatibility was seen as a positive sign for the platform's adoption.The episode then shifted focus to the IT Leadership Diversity Report, revealing persistent gender and racial gaps in IT leadership roles. The data showed a lack of diversity, with a high percentage of white and male IT leaders. Despite some small improvements in representation, there was a call for companies to foster inclusive and equitable workspaces that reflect diverse communities. The importance of diversity and inclusion in driving business success was emphasized.Lastly, the episode discussed public support for diversity, equity, and inclusion programs in companies, contrasting with the political backlash and scaling back of such programs. While support for specific initiatives like internships for underrepresented groups was high, financial incentives for achieving diversity goals were unpopular. The episode underscored the need for companies to embed diversity and inclusion into their core values and practices, focusing on results rather than high-profile branding. Three things to know today 00:00 Consulting Firms Thrive as Demand for Generative AI Expertise Soars05:17 Windows on Arm: Native App Support Expands, but Gaming and Device Issues Persist06:23 The IT Leadership Diversity Report Reveals Persistent Gender and Racial Gaps  Supported by:  https://www.huntress.com/mspradio/https://getinsync.ca/mspradio/   All our Sponsors:   https://businessof.tech/sponsors/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The podcast covers SMBs embracing AI, challenges of outdated tech hindering innovation, positive outlook of office workers towards AI, barriers to wider AI adoption by U.S. companies, and the importance of CEOs understanding AI's impact on revenue and productivity.

In this episode of the podcast, Dave Sobel discusses key developments in the tech industry. He highlights a study revealing the risks associated with improper off-boarding in businesses, emphasizing the importance of automating SaaS security to mitigate potential data breaches and insider threats. The podcast also covers the increasing adoption of AI-led security services by managed service providers and the identification of risky connected devices across various industries.The episode delves into the regulatory challenges faced by Apple in the EU, particularly related to the Digital Markets Act, which could impact the availability of upcoming features in the region. Additionally, the podcast touches on how frustrated users are turning to small claims court to address customer support issues with Meta, showcasing a growing trend of seeking legal recourse for tech companies' shortcomings in customer service.Sobel discusses the U.S. government's lawsuit against Adobe for alleged deceptive practices in subscription services, shedding light on the regulatory scrutiny faced by tech companies. The episode also explores initiatives by organizations like the National Institute of Standards and Technology and the Cybersecurity and Infrastructure Security Agency to enhance data security and collaboration in the cybersecurity space, emphasizing the importance of zero-trust architectures and incident response coordination.The podcast concludes by highlighting the introduction of automated remediation capabilities for Google Workspace by SAS Alerts and the implementation of FIDO2 passkeys by Amazon Web Services for enhanced account security. Dave Sobel underscores the significance of investing in SaaS security and adopting multi-factor authentication measures to mitigate cybersecurity risks in the evolving tech landscape.Four things to know today 00:00 Study Reveals 63% of Businesses at Risk from Improper Offboarding: Automation in SaaS Security Essential03:58 Apple Faces EU Regulatory Hurdles with New AI Features and App Store Policies Under DMA 07:10 NIST, FCC, and CISA Lead Regulatory and Security Initiatives to Strengthen Cybersecurity and Digital Identity10:22 SaaS Alerts Enhances MSP Capabilities with Automated Remediation for Google Workspace Security   Supported byhttps://www.coreview.com/msphttp://skykick.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, Dave Sobel provides an overview of the current economic landscape, highlighting the impact of tech stocks on the S&P 500 performance and the slowdown in U.S. consumer spending growth. The data suggests a potential cool-down in the economy, signaling challenges ahead for businesses, particularly small and medium-sized enterprises (SMEs). The focus on consumer spending trends serves as a critical indicator for businesses to monitor, as it could reflect reduced consumer confidence and spending power.The episode delves into the key drivers of technology spending in 2025, emphasizing the increasing prioritization of SaaS security and AI-driven personalization strategies by organizations. Despite economic instability, companies are investing in SaaS security to mitigate security risks and enhance visibility into their applications. Additionally, the adoption of AI for predictive personalization is seen as a competitive advantage, with a shift towards more proactive customer engagement strategies.The discussion extends to the shifting labor market dynamics, with insights on the challenges and opportunities for tech professionals. While there is a decline in software development job opportunities post-pandemic, there is a growing demand for cybersecurity professionals, highlighting a significant shortage in the industry. The data underscores the importance of strategic investments in talent acquisition and retention, particularly in cybersecurity and supporting new graduates, to ensure long-term success in the evolving job market.The episode also touches on workplace trends, such as the impact of remote work preferences on employee engagement and satisfaction. Research indicates that a blend of autonomy and in-person workdays can foster better workplace connections and employee satisfaction. Furthermore, the discussion on employee disengagement in virtual meetings underscores the need for organizations to reassess the effectiveness of their communication strategies and meeting practices to maintain employee morale and productivity. Three things to know today00:00 U.S. Consumer Spending Growth Slows: Implications for SMBs and the Broader Economy03:34 SaaS Security and AI Personalization: Key Drivers of Tech Spending in 202506:34 Navigating the Shifting Labor Market: Opportunities in Cybersecurity and Talent Retention Strategies  Supported by:  https://trinitycyber.com/msp4/   All our Sponsors:   https://businessof.tech/sponsors/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

I trends are currently focused on productizing AI and leveraging technology to enhance solutions. Yusuf Khan, the head of data science at Constellation, highlighted in a podcast episode the significant increase in research and funding directed towards this trend. This surge is evident in the industry through a rise in AI-related content and discussions on platforms like LinkedIn.Companies are increasingly integrating AI technologies into their solutions to boost efficiency, productivity, and customer value. The evolution of AI technologies and the solutions built around them aim to better incorporate AI into existing products. For instance, Constellation is exploring ways to embed AI technologies into their core products to offer additional value to their customers.The podcast episode also stressed the importance of reassessing businesses and industries to determine the suitability of AI. Technologies like ChatGPT and large language models have made AI systems more accessible, enabling process automation and operational streamlining. By utilizing these technologies, companies can automate tasks that would otherwise require manual intervention, leading to increased efficiency and productivity.In conclusion, current AI trends revolve around the productization of AI and the integration of AI technologies to enhance business solutions. Companies are customizing AI models to fit their product ecosystems, ultimately improving efficiency, productivity, and customer value. As AI continues to advance, businesses must adapt and leverage these technologies to remain competitive in the market. Supported by:https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttps://getinsync.ca/mspradio/ All sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.The episode also covers various tech updates, including Pure Storage's new capabilities, Splunk's expanded AI Assistant features, Google's acquisition of Cameo for virtualized Windows app support, and Microsoft's acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates reflect the ongoing advancements and challenges in the tech industry, particularly in storage, AI integration, and operating system upgrades.Additionally, the podcast delves into the emergence of AI-powered solutions in accounting platforms, such as Zero's Just Ask Zero (JAXX), and Kaseya's TruePeer Emerge program tailored for small MSPs. These developments highlight the growing trend of leveraging AI for enhanced business operations and scalability, catering to the specific needs of smaller businesses and MSPs looking to grow their services and profitability.The episode concludes with a discussion on the role of AI in addressing customer service challenges, the importance of domain expertise in maximizing AI effectiveness, and the global efforts to prevent American AI domination. These insights underscore the significance of balancing technology with human expertise in cybersecurity and business processes, emphasizing the need for strategic AI implementation and localization to reflect diverse language, political, and cultural contexts. Three things to know today00:00 U.S. Bans Kaspersky Products Citing National Security Risks, Effective September 202402:44 Pure Storage, Splunk, Google, Microsoft, Zero, and Kaseya06:31 AI and Automation: The Need for a Customer-Centric Approach in Technology Integration   Supported by:   https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors:   https://businessof.tech/sponsors/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the podcast, Dave Sobel discusses the challenges companies face in successfully implementing AI projects. Only 10% of companies are scaling generative AI projects, with barriers such as demonstrating value and talent shortage hindering progress. Accenture's study emphasizes the importance of reinvention to unlock AI's potential, highlighting the need for organizations to transform, invest in talent, and embrace new ways of working.The episode also touches on the impact of AI on the workforce, with a report revealing that 55% of employers plan to increase headcount due to AI adoption. However, challenges such as a lack of skills in the workforce pose obstacles to AI adoption. The discussion emphasizes the importance of data quality, availability, and integration for successful AI implementation, regardless of whether companies are implementing AI-based products.Dave Sobel delves into recent developments in the tech industry, including KPMG's AI Impact Initiative to empower nonprofits with AI technology and skills-based volunteering. Enable's pledge on responsible AI use and White Castle's adoption of voice AI for drive-thru orders are also highlighted. The episode covers various partnerships and initiatives in the tech space, showcasing the industry's focus on innovation and responsible AI deployment.The episode concludes with a discussion on the evolving workplace dynamics, as Dell employees opt to remain remote despite potential promotions. The reliance on activity-based surveillance tools and the tension between management preferences and employee desires for remote work are explored. The importance of emphasizing results over activity and respecting employee preferences for remote work to build a motivated and productive workforce is highlighted. Four things to know today 00:00 Only 10% of Companies Successfully Scaling Generative AI Projects, McKinsey Finds04:23 KPMG and N-able Lead AI Initiatives with Focus on Empowerment and Responsibility06:29 Huntress Secures Major Investment: What It Means for the Managed Security Landscape09:01 The Pitfalls of Activity-Based Surveillance: Wells Fargo's Firings Spark Debate Supported by:  https://movebot.io/ All our Sponsors:   https://businessof.tech/sponsors/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte's AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need for upskilling and reskilling among employees to prepare for the evolving landscape.The episode also delves into positive AI stories, such as the Biden administration showcasing AI's potential in government services and the effectiveness of OpenAI's GPT-4 in analyzing financial statements. However, it also touches on negative instances, like McDonald's removing AI-powered order taker technology due to reliability issues and the high rate of false outputs in AI legal research tools. These examples underscore the importance of reliability, accuracy, and transparency in AI applications.Furthermore, the episode discusses the challenges faced by business leaders in understanding and implementing generative AI, as highlighted in research by Pegasystems. IT professionals express a strong desire to adopt AI technology but cite concerns about data quality, infrastructure readiness, and security. The need for government regulation, ethics, data privacy, and compliance policies is emphasized to ensure successful and secure AI adoption.In conclusion, the episode emphasizes the importance of human-AI collaboration, with AI complementing rather than replacing human expertise. It underscores the need for IT service providers to prioritize thorough testing, continuous improvement, and addressing foundational issues like data quality and infrastructure readiness to facilitate successful AI adoption. Three things to know today00:00 Deloitte AI Report: Generative AI to Redefine Jobs, Highlights Importance of Talent Strategy03:26 AI in Government Services: Biden Administration Highlights Benefits in Education, Healthcare, and More05:31 McDonald's Pulls AI Order Takers from Drive-Thrus After Viral Failures Highlight Reliability Issues  Supported by:  https://timezest.com/mspradio/https://www.huntress.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses key trends and developments in the IT market. The episode highlights the cooling inflation in the U.S., with the Consumer Price Index remaining unchanged for the second consecutive month. Despite concerns such as rental prices and geopolitical factors, the IT market is projected to grow, driven by artificial intelligence and other catalysts. CEOs are recognizing the need for business model changes to stay competitive, with a focus on AI adoption and reinvention initiatives.Small and mid-sized businesses are increasingly relying on resellers and service providers to support their artificial intelligence projects, facing challenges such as infrastructure limitations and security risks. The podcast also delves into the evolving landscape of the channel industry, with trends like cybersecurity, millennial buyer behavior, and the rise of marketplaces shaping the future. The importance of understanding these trends and adapting services to include enhanced security measures is emphasized for IT service providers.The episode further explores the impact of private equity firms buying out poorly performing IPOs, offering opportunities for shareholders and CEOs. Small businesses are shown to be increasingly concerned about payment fraud and cybersecurity threats, necessitating the dedication of resources to prevent unauthorized transactions and attacks. Additionally, the real estate market presents opportunities for new businesses to secure commercial spaces at discounted prices, potentially requiring IT infrastructure setup and cybersecurity measures for tenants moving into vacant spaces.Microsoft's handling of reported security flaws and the subsequent criticism regarding the SolarWinds attack are discussed in detail. The company faced questioning from the House Homeland Security Committee, leading to a shift in prioritizing security over artificial intelligence. Microsoft's decision to tie executive bonuses to security performance aims to drive significant culture changes toward security and ensure buy-in from business leaders. The importance of transparency, proactive security measures, and timely communication in maintaining trust with clients is highlighted for IT providers. Three things to know today 00:00 IT Market on the Rise: Cooling Inflation and AI Drive Positive Projections for 202404:15 Rising Payment Fraud Concerns Among Small Businesses: KeyBank’s 2024 Survey Findings06:27 ProPublica Report: Microsoft Ignored Warnings About Critical Vulnerability Exploited in SolarWinds Attack   Supported by:  https://www.coreview.com/msphttp://skykick.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.