Business of Tech: Daily 10-Minute IT Services Insights

The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life cycle. The report also reveals that although 75% of organizations are investing in AI and machine learning, less than half report a positive return on investment, raising concerns about cyber attack preparedness among executives.The episode also delves into a growing trend of cloud repatriation, as organizations grapple with unexpected costs and performance issues in cloud environments. A recent IDC report indicates that 50% of companies spent more on cloud services than anticipated, prompting some to transition specific workloads back in-house. The case of SaaS company 37Signals, which plans to save $10 million over five years by moving away from cloud services, exemplifies this trend. Sobel emphasizes the importance of differentiating between various levels of AI adoption, noting that many organizations may only be conducting small-scale experiments rather than full-scale implementations.Host Dave Sobel highlights the rising threat of voice-based AI scams, referencing a study from the University of Illinois that demonstrates how OpenAI's ChatGPT-4 can be exploited for financial scams with success rates between 20% to 60%. Additionally, he discusses a new threat campaign where hackers impersonate IT support on Microsoft Teams, urging organizations to implement training programs to raise awareness of evolving social engineering threats. The Cybersecurity and Infrastructure Security Agency (CISA) has also issued warnings about a large-scale spear-phishing campaign targeting federal executives, emphasizing the need for protective measures.Finally, the episode covers significant developments in automation and AI within the managed services sector, particularly at DattoCon, where Kaseya projected that up to 70% of repetitive tasks performed by managed service providers will be automated by 2026. Sobel also discusses Runway's innovative AI tool that customizes outreach to potential clients, reflecting a broader trend of leveraging AI to optimize sales processes. The episode concludes with a discussion on the general availability of Windows Server 2025, which introduces significant advancements and is positioned as a robust solution for on-premises and hybrid cloud deployments. Four things to know today00:00 Kyndryl Report Reveals Struggle with Aging IT as AI Adoption Soars but ROI Falls Short, Fueling Demand for Service Support04:18 Voice-Based AI Scams Rise as Study Shows ChatGPT Vulnerability; New Tactics on Microsoft Teams and Spear Phishing Surge06:20 At DattoCon, Kaseya Emphasizes Automation as Core to MSP Efficiency, Parallel to Runway's AI-Enhanced Sales Tactics08:50 Microsoft Launches Windows Server 2025 with Hybrid Enhancements as KnowBe4 Unveils New Security Training Post-Breach  Supported by:  https://www.huntress.com/mspradio/https://mspradio.com/engage/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest economic indicators highlight a steady U.S. GDP growth rate of 2.8% for the third quarter of 2024. This growth is supported by a notable increase in consumer spending, which rose at a 3.7% annualized rate. However, the job market shows signs of stagnation, with only 12,000 new jobs added in October, raising concerns about underlying weaknesses. Despite the unemployment rate remaining steady at 4.1%, the episode emphasizes the challenges faced by small businesses in filling job vacancies, particularly in sectors like construction and transportation.Host Dave Sobel also delves into the tech employment landscape, noting that while the tech unemployment rate held steady at 2.6%, the sector experienced a slight decline in jobs. The report from CompTIA indicates a positive trend in job listings for tech positions, but the overall employment numbers reflect a tightening labor market. The episode highlights the struggles small businesses face in hiring qualified candidates, with many owners reporting unfilled job openings and a decrease in hiring efforts.The episode shifts focus to Intel, which has reported a staggering $16.6 billion loss for the third quarter, marking the largest quarterly loss in its history. This loss is attributed to significant asset depreciation and restructuring charges following substantial layoffs. Sobel discusses the competitive landscape, particularly the challenges Intel faces from rivals like Nvidia and AMD in the AI chip market. In contrast, Reddit has reported its first profitable quarter as a public company, showcasing a significant turnaround and strong investor confidence.Finally, the episode covers the acquisition of CompTIA's certification business by HIG Capital and Thoma Bravo, transitioning it to a for-profit model. This move raises questions about the future of CompTIA's mission to serve the IT industry and the implications for its existing non-profit organization. Sobel encourages listeners to reevaluate their relationships with CompTIA in light of these changes, emphasizing the evolving landscape of certification and training in the tech industry. Three things to know today00:00 US GDP Growth Holds Steady at 2.8%, But Job Market Weakens Amid Small Business Hiring Struggles and Tech Stability05:15 Intel Reports Record $16.6 Billion Loss Amid Layoffs and Depreciation, While Reddit Achieves First Profitable Quarter07:10 H.I.G. Capital and Thoma Bravo to Acquire CompTIA’s Certification Business, Transitioning to For-Profit Model  Supported by:  https://www.huntress.com/mspradio/https://mspradio.com/engage/       💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a fascinating discussion with Dr. A. K. Pradeep, a pioneer in the emerging field of neuro-AI. The conversation explores the intersection of neuroscience and generative AI, highlighting how insights from neuroscience can enhance the effectiveness of AI technologies in understanding consumer behavior. Dr. Pradeep emphasizes the importance of integrating these insights into AI algorithms to create more meaningful and persuasive marketing strategies, rather than relying solely on generative AI's creative outputs.Dr. Pradeep explains that traditional generative AI models often lack the depth of understanding required to effectively engage consumers. By incorporating neuroscience principles, businesses can better grasp what motivates consumers and how to craft messages that resonate with them. He likens the integration of neuroscience and generative AI to building with Lego blocks, where each discipline serves as a crucial component in creating a more powerful and effective tool for innovation and marketing.The episode also delves into practical applications of neuro-AI for small and medium-sized businesses. Dr. Pradeep discusses how his company, Sensory.ai, has developed platforms that come pre-equipped with neuroscience insights, allowing businesses to focus on their core operations without the burden of extensive model training. Instead of reinventing the wheel, business owners can provide specific guardrails to guide the AI in generating tailored content that aligns with their brand and target audience.Finally, the conversation touches on the potential for neuro-AI to drive innovation by uncovering non-conscious consumer needs that traditional market research methods often overlook. Dr. Pradeep shares his experience with algorithms that can innovate product ideas based on deep consumer insights, ultimately empowering small businesses to protect their intellectual property through automated provisional patent generation. This episode offers a compelling look at how the fusion of neuroscience and AI can transform marketing and product development, enabling businesses to connect more effectively with their customers. Supported by: https://getthread.com/mspradio/https://www.coreview.com/msp/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment dynamics within the industry. Sobel emphasizes the importance of understanding market differences, especially between the UK and the US, as they explore how these trends are shaping the future of IT services.Simon Quicke shares insights into the evolving landscape of AI adoption among managed service providers (MSPs) and IT services. He notes that while there has been significant interest in AI, many organizations are still grappling with how to effectively implement it. The conversation highlights the dual process of customers learning to utilize AI tools and the channel partners embracing these technologies themselves. Quicke points out that the real breakthrough in AI will require a cultural shift, where customers understand its practical applications and benefits.The episode also delves into the current job market for IT providers in the UK, referencing a recent report from CompTIA that indicates a projected growth in tech employment. Quicke discusses the challenges of hiring skilled professionals and the ongoing efforts by MSPs to address the skills gap through apprenticeship programs and reskilling initiatives. He emphasizes the importance of investing in young talent and diversifying the workforce to ensure the industry's future sustainability.Finally, the conversation touches on the regulatory landscape, particularly the influence of EU regulations on the UK market post-Brexit. Quicke explains how these regulations present both challenges and opportunities for MSPs, as they must navigate compliance while also leveraging it to engage customers. The episode concludes with a reflection on the role of the press in the channel, highlighting the shift from merely reporting news to identifying trends and providing valuable insights that help businesses adapt and thrive in a rapidly changing environment.Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft reported a strong fiscal first quarter for 2025, surpassing earnings expectations with a notable 33% growth in Azure revenue, driven by AI services. However, the company is facing cloud capacity constraints and has announced substantial investments to enhance data center capacity, reflecting the booming demand for AI. Despite this growth, Microsoft’s investment in OpenAI is projected to result in significant losses this quarter.Alphabet, the parent company of Google, also reported impressive earnings, with Google Cloud experiencing a 35% growth rate in the third quarter of 2024. CEO Sundar Pichai attributed this acceleration to advancements in AI, which are attracting new customers and increasing usage among existing ones. Meanwhile, Amazon exceeded earnings expectations, with its advertising business and Amazon Web Services showing strong growth. CEO Andy Jassy announced plans for substantial capital expenditures focused on technology infrastructure and generative AI, indicating a continued commitment to innovation in the cloud space.In addition to earnings reports, the episode covers Microsoft’s delayed rollout of its AI-powered Recall feature for Copilot Plus PCs, which has faced multiple setbacks due to security concerns. The feature aims to enhance user privacy and will be available as an opt-in option. Microsoft also announced a new program allowing consumers to purchase extended security updates for Windows 10, highlighting the ongoing relevance of the operating system despite the push for upgrades to Windows 11.The episode concludes with a discussion on the societal implications of AI in media, featuring a Polish radio station that has begun using AI hosts in an experimental format. This move has sparked controversy and a petition against the shift, raising questions about the future of human roles in journalism. Additionally, experts caution about the limitations of generative AI for enterprises, emphasizing the need for human oversight in critical decision-making processes. The episode invites listeners to reflect on the balance between AI hype and real-world implementation, particularly in the context of ongoing technological advancements. Four things to know today 00:00 Cloud Leaders See Strong Earnings as AI Demand Drives High Capital Spending, Fueling Data Center Boom04:41 Microsoft Delays AI-Powered Recall Feature Again, Highlights Privacy Hurdles for Windows Copilot Users07:08 ChatGPT Expands with Real-Time Web Search and Voice Features, Targeting Broader Applications for Small Businesses and Enterprise Users08:37 AI as the New Voice of Media? Polish Radio Station OFF Radio Krakow Tests AI Hosts Amid Public Pushback  Supported by:  https://msrpadio.com/engage/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new study that reveals how large language models (LLMs) encode truthfulness internally. The research focused on specific response tokens that determine correctness across various models, indicating that LLMs have a structured way of representing truthfulness. This finding could lead to improved reliability in AI outputs, particularly in critical applications like healthcare, where inaccuracies can have serious consequences.The episode also highlights the release of the Open Source AI definition 1.0 by the Open Source Initiative, which aims to clarify what constitutes open-source AI. This new standard requires AI models to disclose detailed information about their design and training data, addressing concerns about transparency in the AI development space. Sobel emphasizes the importance of this definition for IT leaders and developers, as it provides a framework to assess models for true openness, thereby reducing reputational risks and legal liabilities associated with unverified datasets.In addition to these developments, Sobel covers the launch of AI-powered features by TeamViewer, designed to enhance remote support efficiency for IT teams. The new tools, called Session Insights, automatically summarize sessions and provide analytics, which can significantly improve decision-making and handovers. GitHub also announced updates to its coding assistant, GitHub Copilot, which will soon support new large-language models, enhancing developer choice and functionality. Meanwhile, LinkedIn introduced its AI Hiring Assistant to streamline the recruiting process, allowing recruiters to connect with potential candidates more efficiently.Finally, Sobel discusses Cisco's new 360 Partner Program, which aims to modernize infrastructure and enhance the value partners deliver to customers. The program will focus on skill development and solution-based specialization, reflecting a shift in how partners will operate in the evolving tech landscape. The episode concludes with a call for caution regarding the full automation of processes that rely on AI-generated outputs, stressing the need for review and verification policies to mitigate risks associated with AI inaccuracies. Four things to know today00:00 New Study Finds LLMs Encode Truthfulness Internally, Offering Potential to Reduce Hallucinations in AI Responses02:54 OSI’s Open Source AI Definition 1.0 Sets New Benchmark for Transparency, Targeting ‘Open in Name Only’ Models 04:35 TeamViewer, GitHub, and LinkedIn Launch AI Innovations for IT07:22 Cisco Transitions Partners to Solution-Based Specializations with New Program  Supported by:  https://mspradio.com/engage/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. The agency has also released a document titled "Product Security Bad Practices," inviting public comments to guide vendors on best practices for enhancing software security.The episode also covers Delta Airlines' lawsuit against CrowdStrike, seeking $500 million in damages due to a software update that caused a massive outage affecting millions of customers. Delta claims that CrowdStrike's negligence in testing the update led to significant disruptions, while CrowdStrike argues that Delta's outdated IT infrastructure contributed to the slow recovery. Cybersecurity expert Dr. Elia Kolchenko suggests that proving negligence in court may be challenging for Delta, hinting that an out-of-court settlement could be more advantageous for both parties.Apple has launched its Private Cloud Compute Virtual Research Environment, allowing security researchers to verify the company's privacy and security claims regarding its AI-driven cloud intelligence system. This initiative includes the release of a security guide and source code for select components, reinforcing Apple's commitment to data privacy. The episode highlights how this move could influence vendor decisions as organizations increasingly prioritize privacy and security in their cloud strategies.Lastly, the episode discusses Kaseya's new user security solution, which is priced at $2.79 per user, following its acquisition of SaaS Alerts. This offering aims to help small businesses protect against identity threats and reflects a growing trend among managed service providers (MSPs) to focus on SaaS security. Sobel emphasizes the importance of proactive risk management and the need for MSPs to adapt to the evolving landscape, where cloud vulnerabilities have surpassed ransomware as the top security threat. The insights shared in this episode underscore the critical need for organizations to prioritize security in their software development and operational practices. Four things to know today 00:00 CISA’s Secure-by-Design Initiative Gains Momentum as Delta-CrowdStrike Lawsuit Highlights Risks of Software Update Failures04:21 Security Experts Gain New Access as Apple Releases Private Cloud Compute Environment for AI and Privacy Verification05:54 Kaseya Acquires SaaS Alerts, Launches Affordable User Security Solution for MSPs at $2.79 Per User09:23 MSPs Shift Focus as Cloud Vulnerabilities Surpass Ransomware as Top Security Threat, Channel Mastered Survey Shows   Supported by:  https://timezest.com/mspradio/https://www.coreview.com/msp    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new U.S. AI security framework has been introduced, emphasizing the importance of innovation, compliance, and national defense. The episode highlights a playbook from the International Data Corporation that outlines the role of Chief Artificial Intelligence Officers (CAIOs) in guiding public sector agencies through the integration of AI and machine learning. Key findings from the report reveal that many agencies are prioritizing generative AI projects while facing challenges such as a shortage of in-house expertise.The episode also delves into the prevalence of shadow AI, with a study indicating that half of all employees use non-company-issued AI tools. Despite recognizing the risks associated with these tools, many employees are reluctant to stop using them. The discussion emphasizes the need for organizations to develop and communicate AI governance policies that allow for secure, company-approved tools while educating employees about the implications of unapproved AI use. The potential for turning shadow AI from a risk into an asset is explored, suggesting that formalizing processes can benefit both employees and organizations.In addition to AI governance, the episode covers significant developments in national security related to AI. The Biden administration has released its first national security memorandum focused on AI, aiming to maintain U.S. leadership in AI development while safeguarding human rights. The memorandum outlines provisions for enhancing national AI research resources and increasing cybersecurity collaboration with the private sector. It also introduces a framework for identifying high-risk AI use cases, similar to the European Union's AI Act, and encourages government agencies to accelerate their AI technology deployments.Lastly, the episode addresses the recent Right to Repair exemption granted by the U.S. Copyright Office, which allows for the repair of food service equipment, thereby benefiting independent repair shops and franchise owners. This decision is seen as a pivotal moment for the repair economy, potentially creating specialized roles within the food service sector. The episode concludes with a discussion on the Consumer Financial Protection Bureau's warning regarding the misuse of digital surveillance and AI tools in the workplace, emphasizing the need for compliance and transparency in the use of such technologies. Four things to know today00:00 Public and Private Sectors Grapple with AI Governance: CAIOs Lead the Way, Shadow AI Spurs New Risks04:42 New U.S. AI Security Framework Emphasizes Innovation, Compliance, and National Defense Against Global Competition06:56 Right-to-Repair Exemption for Food Service Equipment Opens Doors for Independent Repairs and Franchise Flexibility08:25 AI and Digital Surveillance in the Workplace Under Scrutiny as CFPB and States Ramp Up Compliance Expectations  Supported by:  https://www.huntress.com/mspradio/https://mspradio.com/engage/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts with the significant impact of generative AI on IT spending, which is projected to exceed $5.3 trillion this year. A notable 35% year-over-year increase in infrastructure spending is attributed to investments in AI, with server sales expected to nearly triple from 2023 to 2028. Gartner analyst John-David Lovelock emphasizes the importance of careful navigation of vendor offerings to ensure a strong return on investment as organizations transition from pilot programs to full-scale AI implementations.The episode also highlights key predictions from Gartner regarding the future of AI in organizations. By 2026, it is anticipated that 20% of companies will utilize AI to streamline their structures, potentially reducing middle management roles significantly. Furthermore, the episode discusses the expected rise of anti-digital policies in response to digital addiction, as well as the growing reliance on AI insights by global boards to inform executive decisions.In addition to AI, the episode touches on the challenges faced by CIOs in achieving expected returns on AI investments. Nearly half of CIOs report that AI has not met their ROI expectations, with some organizations miscalculating costs by up to 1,000%. The discussion includes insights from a recent Forrester survey, which reveals that early adopters of Microsoft 365 Copilot are experiencing significant benefits, including increased revenue and improved employee satisfaction. This data reinforces the idea that active measurement and management of digital initiatives are crucial for success.Finally, the episode examines the current state of major players in the tech industry, including Intel and IBM. Analysts predict that Intel may undergo significant changes due to shifts in technology and market demands, while IBM faces stagnation in its consulting business. The episode concludes with a call for IT leaders to adopt grounded assessments of AI's capabilities and costs to avoid financial setbacks, emphasizing the importance of delivering concrete, value-driven AI solutions rather than vague promises of transformation. Four things to know today00:00 Generative AI Demand Drives 35% Surge in Infrastructure Spend, Gartner Warns of Governance Needs Amid Rapid Adoption04:32 Forrester and Gartner Highlight Key to Digital Success: Active Management Drives Higher ROI in Tech Initiatives 06:54 From AI Cost Miscalculations to Intel’s Uncertain Future, Analysts Lay Out IT’s Upcoming Shakeups09:32 Ingram Micro’s IPO and IBM’s Consulting Challenges Reflect New Priorities in Enterprise IT Supported by:  https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commerce solutions that allow customers to purchase directly online. He highlights the growing trend of social commerce, driven by platforms like TikTok, which is reshaping how consumers interact with brands and make purchasing decisions.Koter explains that shoppable videos are designed to facilitate impulse purchases by embedding buy buttons directly within video content. This innovative approach not only enhances the shopping experience but also addresses the challenges businesses face in acquiring new customers amid rising advertising costs. By leveraging social media platforms where consumers spend significant time, brands can effectively showcase their products and drive conversions through engaging video content.The conversation also delves into the application of shoppable videos in the B2B sector. Koter notes that while B2B transactions often involve longer sales cycles, video can play a crucial role in guiding potential buyers through the decision-making process. He points out that many B2B purchases are now happening online, and integrating video content with interactive elements can streamline the buying experience, making it easier for decision-makers to engage with products and services.As the episode concludes, Koter reflects on the generational shifts in purchasing behavior, emphasizing that the current landscape is influenced more by competition and technological advancements than by age demographics. He encourages businesses to embrace authenticity and emotional connections in their marketing strategies, suggesting that a deeper understanding of customer sentiments can lead to more effective engagement. This episode offers valuable insights for businesses looking to navigate the future of e-commerce and enhance their sales strategies through innovative video content.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.