Business of Tech: Daily 10-Minute IT Services Insights

Dave Sobel engages in a thought-provoking conversation with Danny Tomsett, the CEO of UneeQ, a company specializing in AI-powered digital humans. The discussion begins with an exploration of the concept of digital humans—interactive avatars designed to assist users across various digital platforms, such as kiosks, websites, and mobile apps. Tomsett explains how these digital humans are transforming customer service and marketing by providing a more human-like interaction, allowing users to communicate naturally and receive personalized responses.Tomsett emphasizes the importance of emotional intelligence in digital human interactions, highlighting how these avatars can understand and respond to users' emotions, making the experience more engaging and effective. The conversation delves into the ethical considerations surrounding the use of digital humans, particularly the need for transparency and trust. Tomsett shares how UneeQ has intentionally positioned their technology to be clearly identified as digital, avoiding the pitfalls of deep fakes and ensuring that users can trust the interface they are engaging with.The episode also addresses the practical applications of digital humans in various business contexts. Tomsett discusses how these avatars can enhance customer interactions by simplifying complex product offerings, as demonstrated through a case study with a telecommunications company that saw a significant increase in conversion rates after implementing a digital human. This success illustrates the potential for digital humans to not only improve customer experience but also drive revenue growth and operational efficiency.As the conversation wraps up, Sobel and Tomsett reflect on the future of digital humans and the ongoing advancements in AI technology. Tomsett notes that while the technology is rapidly evolving, businesses must remain focused on creating authentic and trustworthy interactions with their customers.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Dave Sobel engages in a thought-provoking conversation with Andrew Duncan, founder of Vertice Labs, a consultancy specializing in custom software development. The discussion centers around the evolving landscape of software development as we approach 2025, highlighting the importance of understanding when to build custom software versus utilizing off-the-shelf solutions. Duncan emphasizes that businesses should focus on developing software that directly relates to their unique value propositions, or "secret sauce," rather than investing resources in generic solutions that can be purchased.Duncan shares a real-world example from his work with a marketing research firm that needed a custom mobile app to connect with their panelists. This app allowed the firm to curate research studies and notify participants based on their demographic data, showcasing how tailored software can enhance a company's core offerings. The conversation also touches on the significance of integrating existing systems, such as linking a CRM with a custom application, to streamline processes and improve efficiency.As the discussion progresses, Sobel and Duncan delve into the challenges of understanding client requirements in software development. Duncan explains the importance of a discovery process that involves asking probing questions to uncover the true needs of the client. By defining key performance indicators (KPIs) and maintaining open communication throughout the development process, Duncan aims to ensure that the final product meets the client's expectations and drives meaningful results.The episode concludes with a focus on current trends in custom software development, particularly the impact of artificial intelligence (AI). Duncan highlights how AI is transforming various business processes, from automating claims processing in insurance to enhancing asset management in homes. He also discusses the use of AI in code generation, which can significantly reduce the cognitive load on developers and improve efficiency. This insightful conversation provides valuable perspectives for businesses considering custom software solutions and the role of technology in driving innovation.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Host Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's mission.Sri elaborates on the integration of artificial intelligence (AI) within RocketLane's platform, distinguishing between automation and AI. He provides examples of how their software utilizes machine learning to optimize project staffing by suggesting the best-fit team based on various criteria, such as availability and skill sets. Additionally, he discusses the innovative use of AI in automating post-sale documentation and communication, allowing project managers to streamline their workflows and focus on high-impact tasks.The episode also highlights the significance of data quality and governance in effective project management. Sri shares insights on how to improve data collection by making it low friction for teams to input information. He explains that by automating data entry and providing integrations, such as calendar syncing for time tracking, organizations can enhance the accuracy and reliability of their data, ultimately leading to better decision-making and project outcomes.Finally, Sri addresses the balance between automation and human oversight in project management. He discusses how automation can serve as a proactive tool for project governance, alerting leaders to potential issues before they escalate. By combining automated insights with human intervention, organizations can foster a more responsive and efficient project management environment. Looking ahead, Sri envisions a future where AI continues to play a pivotal role in enhancing service delivery, making it more predictable and standardized across various projects.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

host Dave Sobel engages in a deep conversation with Anders Indset, a business philosopher who explores the intersection of philosophy and business. The discussion centers around how philosophical inquiry can lead to better decision-making and outcomes in the corporate world. Anders shares his journey of merging his passions for capitalism and philosophical contemplation, emphasizing the importance of questioning assumptions and understanding the ethical implications of business practices in today's rapidly evolving landscape.A significant portion of the conversation delves into the concept of the singularity paradox, which Anders describes as the tension between humanity and the rise of artificial intelligence. He articulates the potential consequences of creating superintelligent machines and the philosophical implications of a future where human identity and experience may be fundamentally altered. The dialogue touches on existential questions about what it means to be human in a world where technology could potentially surpass human capabilities, leading to a society where knowledge is abundant but understanding may be lacking.As the discussion progresses, Dave and Anders pivot to the practical applications of philosophical thought in business. They explore how leaders can leverage philosophical frameworks to anticipate future scenarios and make informed decisions about technology and its impact on society. Anders argues that the focus should not only be on what is achievable but also on what kind of future is worth striving for, highlighting the need for a deeper understanding of the implications of technological advancements.In the final segment, Anders outlines a new model for modern organizations, emphasizing the importance of adaptability, customer incubation, and investment strategies. He posits that successful companies will need to cultivate a culture of continuous learning and flexibility to navigate the complexities of the future. This episode serves as a compelling reminder of the value of philosophical inquiry in business, encouraging listeners to think critically about the ethical and practical dimensions of their work in an increasingly technology-driven world.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Host Dave Sobel engages in a compelling conversation with Mark Haas, the CEO of the Helmsman Group, a company specializing in the consumer packaged goods (CPG) sector. With over 30 years of experience in the industry, Mark shares insights into how AI, particularly natural language processing (NLP), is transforming food regulation and safety. The discussion delves into the origins of their innovative platform, Regulate, which was born out of a need for a sophisticated data warehouse to manage the extensive documentation required in the highly regulated food and beverage industry.Mark explains that Regulate initially served as a static database to archive information but has evolved into a powerful tool for analyzing consumer sentiment. By leveraging open API connections from social media platforms like X, Reddit, and Amazon, the platform captures real-time discussions about products. This allows brands to gain organic insights into consumer opinions, preferences, and trends, moving beyond traditional focus groups that often suffer from confirmation bias. The episode highlights the importance of understanding consumer sentiment in a more authentic way, enabling companies to make informed decisions about product development and marketing strategies.One of the standout features of Regulate is its Consumer Sentiment Analysis module, which provides various reports to help brands understand consumer perceptions. Mark discusses how the platform generates word clouds, attribution reports, and centrality analyses to identify key themes and connections in consumer conversations. This data-driven approach not only aids in product innovation but also helps brands identify flavor trends and other market opportunities that resonate with consumers. By analyzing the interconnections of thoughts, companies can better align their products with consumer desires, ultimately leading to more successful market entries.The conversation also touches on the compliance aspect of the platform, emphasizing how Regulate assists brands in navigating FDA regulations. Mark explains that the platform can parse vast amounts of regulatory data to ensure that products meet compliance standards, thus reducing the risk of costly errors. The episode concludes with a discussion on measuring success, where Mark shares that the primary deliverable for businesses using Regulate is the ability to accelerate time to market while improving profitability. By streamlining the product development process, the Helmsman Group is helping brands achieve significant financial outcomes, demonstrating the transformative power of AI in the CPG industry.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The discussion begins with Jared Casner sharing his journey into the channel, highlighting a pivotal shift from direct sales to working with Managed Service Providers (MSPs). Initially targeting small businesses with a compliance-as-a-service platform, Jared and his team quickly realized the importance of MSPs in deploying their solution effectively. This realization led them to invest time in understanding the channel, attending conferences, and learning from their MSP partners.Jared elaborates on the challenges small businesses face regarding compliance and security, drawing from his extensive experience as a CTO in finance and healthcare. He emphasizes the pain points he encountered while building security programs from scratch and the lessons learned along the way. The conversation reveals that the genesis of Blacksmith InfoSec stemmed from a desire to create software that simplifies compliance processes, making them more accessible and affordable for small businesses.The episode delves into the concept of viewing security as an investment rather than a cost. Jared explains how early investments in security can lead to long-term benefits, akin to a 401k approach. By embedding security into the organizational culture, businesses can foster a proactive mindset among employees, reducing the likelihood of security breaches. This proactive approach not only mitigates risks but also enhances operational efficiency, allowing businesses to respond more effectively to compliance demands and potential threats.As the discussion progresses, Jared shares insights into risk management and the importance of tailored solutions for different businesses. He discusses the need for a scoring system that helps organizations understand their risk levels and prioritize compliance efforts. By providing a phased compliance roadmap and risk assessments, Blacksmith InfoSec aims to empower MSPs to guide their clients in making informed decisions about their security investments. The episode concludes with Jared reflecting on the decision-making framework that drives their product development, emphasizing collaboration and strategic planning to meet the evolving needs of their partners and clients.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Host Dave Sobel engages in a thought-provoking conversation with Josh Hoffman, the Chief Revenue Officer at ControlCase. They delve into the complexities of compliance in the regulatory landscape, particularly in the United States, where a patchwork of state laws creates confusion for businesses. Hoffman emphasizes the challenges faced by clients navigating compliance requirements, highlighting the need for expertise and support, especially for Managed Service Providers (MSPs) who can play a crucial role in guiding their clients through these intricate processes.Hoffman discusses the increasing complexity of compliance requirements, such as the new controls introduced by PCI DSS and the chaos surrounding the Cybersecurity Maturity Model Certification (CMMC). He advocates for a more streamlined approach, suggesting that the industry should work towards simplifying compliance standards to make it easier for businesses to understand and implement necessary measures. ControlCase aims to facilitate this process by offering tools that allow clients to "assess once, comply to many," thereby reducing the burden of compliance and enabling MSPs to monetize their services effectively.The conversation shifts to the challenge of linking cybersecurity efforts to tangible business outcomes. Hoffman explains that while cybersecurity is often viewed through the lens of risk management, it is essential for businesses to recognize the value of a strong cybersecurity posture in protecting their reputation and client data. He encourages MSPs to communicate the importance of cybersecurity to their clients, particularly in industries like law and finance, where safeguarding sensitive information is paramount. By framing cybersecurity as a critical component of business credibility, MSPs can help clients understand the broader implications of their investments in security measures.Finally, the discussion touches on the role of artificial intelligence (AI) in compliance and cybersecurity. Hoffman shares insights into how ControlCase is leveraging AI to enhance the efficiency and accuracy of compliance processes. He notes that AI can significantly improve the speed at which evidence is processed and assessed, ultimately benefiting both clients and MSPs. As the conversation concludes, Hoffman expresses optimism about the future of compliance and cybersecurity, emphasizing the potential for AI to transform the industry and make compliance more manageable for businesses.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Host Dave Sobel engages in a thought-provoking conversation with Mike Psenka from Moovila, focusing on the transformative role of AI and automation in project management. Mike shares insights from his extensive experience in implementing AI technologies, emphasizing the importance of relationship management in project-based industries. He highlights how AI has not only improved operational efficiency but also significantly enhanced customer satisfaction by managing expectations, particularly during unforeseen delays.Mike delves into the technical aspects of their AI solution, which is designed around the concept of directed acyclic graphs (DAGs). He explains how this domain-specific approach allows for accurate timeline predictions, which are crucial for effective project management. By automating the analysis of complex project data, the technology can identify potential issues and dependencies that a human project manager might overlook, thereby streamlining the entire project workflow.The discussion also touches on the importance of data governance and organization in maximizing the effectiveness of AI tools. Mike emphasizes that for organizations to unlock the full potential of automation, they must ensure that project data is structured correctly, particularly in terms of task durations and dependencies. He suggests that leveraging historical data through machine learning can help automate the construction of these elements, making project management more efficient and less reliant on manual input.As the conversation progresses, Mike reflects on the broader trends in project management, particularly the ongoing debate between platform versus integration strategies. He argues that while platforms can simplify processes for less technical industries, the project management sector, which is inherently complex, benefits more from a best-of-breed approach. Mike concludes by discussing the future of AI in project management, particularly the need for interpretable AI that can provide reliable insights without the risk of "hallucination," ensuring that users can trust the technology to deliver accurate and actionable information.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

David shares his background in the tech industry, specifically his experience with a company that sold transceivers to major telecommunications firms. This experience highlighted the need for exceptional customer support, leading him to establish Help with a focus on providing human-powered, 24/7 frontline support.David Sohn emphasizes the importance of human interaction in customer service, contrasting it with the often frustrating experiences associated with AI chatbots. He acknowledges the advancements in AI technology but believes that many customers still prefer speaking to a real person. Help's approach is to empower their agents with AI tools that enhance their ability to provide personalized service while maintaining the warmth and empathy that only humans can offer. This balance between technology and human touch is central to Help's philosophy.The discussion also touches on the significance of building trust with customers. David draws parallels between Help's service model and the training practices of renowned companies like Disney and Amazon, which prioritize customer experience. He explains that establishing trust requires setting clear expectations and consistently meeting them. By focusing on the initial customer experience and ensuring that agents are well-trained, Help aims to create a supportive environment that fosters trust and satisfaction.Finally, David shares insights into the training and management structure at Help, highlighting the importance of continuous learning and adaptability. He describes a "learn, do, show" approach to training agents, which encourages hands-on experience and peer teaching. This method not only enhances agent skills but also prepares them for future opportunities in the tech industry. The episode concludes with a reflection on the human-centric nature of Help's business model, reinforcing the idea that at its core, the company is about people and their experiences.  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

n this episode of the podcast, host Dave Sobol interviews Nelson Gomes, the CEO of Portalia Group, who shares insights from his extensive career in the managed services provider (MSP) industry. Nelson recounts his journey, starting with the founding of Priority One Group in 1997, which initially focused on IT services before evolving into an MSP with a specialization in healthcare. After merging with Medicus IT in 2019, he experienced significant growth, ultimately leaving the organization in 2024 while remaining a shareholder. This transition allowed him to expand his expertise and prepare for new ventures.The conversation delves into the dynamics of mergers and acquisitions (M&A) in the MSP sector, particularly from the buyer's perspective. Nelson emphasizes the importance of cultural fit and vertical focus, particularly in healthcare, when considering an acquisition. He reflects on the growth trajectory of Medicus IT, which expanded from approximately $17 million to nearly $75 million in revenue during his tenure. This growth underscores the potential benefits of strategic partnerships in the MSP landscape, especially for those looking to scale their operations.As the discussion shifts to the challenges facing MSPs in the coming year, Nelson identifies human capital and operational maturity as the top concerns. He highlights the difficulty in finding skilled personnel who can bridge the gap between technology and business needs, particularly in a competitive market. Nelson advocates for the hiring of business analysts who can help organizations leverage technology to achieve better business outcomes, emphasizing the need for MSPs to evolve their service offerings beyond traditional IT support.Finally, the episode touches on the impact of artificial intelligence (AI) on the healthcare sector and the broader MSP industry. Nelson notes that while AI is becoming increasingly integrated into healthcare operations, the readiness of organizations to adopt such technologies hinges on effective data governance. He encourages MSPs to focus on preparing their data infrastructure to maximize the benefits of AI, while also being cautious about the pace of adoption. The conversation concludes with Nelson sharing his enthusiasm for working with MSPs and offering his contact information for those interested in further discussions  All our Sponsors:   https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech